Questions

My accounting department is requiring me to change to Invoicing only (and not the credit card) due to the size of our team now (we have 7 users at almost $500/month).  I contacted the support group at Adobe, and they told me I would have to cancel my account and create a new one.  That would be a hassle for my team to reset that all up.  If that is the only option, then I will have to start looking at other products.  Seriously Adobe, this should be a simple change.  I'm very disappointed to hear this is the only option.

Hello, we are trying to install Acrobat Pro via Adobe Customization Wizard on a Terminalserver environment. Installation works fine, however we have some users which use the German language pack, and others using English. I'm trying to achieve Acrobat to ask users, for the first time they start the client, which language they would prefer. Currently it always selects German as default, since this is our system language.Is there any solution for this via Customization Wizard or registry, to force Acrobat displaying the language selection popup?I would appreciate any help.Kind regards,Morris

Hi,My employer allows us to use the complete CC suite (except for the cloud) on our home pc. We can use our company pc and email to download installers.Photoshop for example is a zip (Photoshop_CC_EN_64) that contains (among a few other things) a msi with the same name and a setup.exeOnce installed, the app is EN only.I installed the CC local app (from the public website) but that does not seem to find the local Photoshop app. And even then, the idea seems to be that you remove the EN app and re-install it in the new language.How can I change the language of the EN app I now have? Thanks!

Hello everybody.Where can I disable the chrome extension installation request in Acrobat Customization Wizard DC?

Hi,we've a small enterprise setup, with 7 Mac running CC and we're looking to deploy updates through RUM.We don't want these 7 Mac clients to directly download the updates without admin intervention, so that we did suppress manual updates when creating the packages.Now, we've just tried to invoke RUM on 1 client using ARD, but we got:Error 126 /bin/bash: line 1: /usr/sbin/RemoteUpdateManager: Permission deniedTo me it sounds as a user's permissions problem, because all the actual users of these 7 Macs don't have admin privileges, but perhaps I'm wrong.I hope someone can help me to get this problem solved.Kind Regards

OK just got a cc suite with 6 device license through a reseller because we got a deal from them. VIP level 4 I think, anyway trying to install this "thing" has been nothing but issues. First I had to build my software that I bought... then it didn't work so I had to rebuild it again. so finally I get the software to install on the machines but now it goes into trial mode even thou I have licenses available. The videos are good for nothing, The "help" system is terrible, you try to follow along with it and it looks nothing like it's described on the page that is supposed to help you. You go down links that are not what you want to do. I find this Adobe Creative Cloud license packagethat may be the problem but not really sure, because if I had to build the software it's possible I also have to do your job and build a license file. The admin console makes no sense am I adding users to the console? am I adding them to be able to use the software? who knows the help that you have is not goo

Hello family!I am having a major issue with our Adobe Acrobat Pro DC! We are unable to sign any documents with our smart card. It does not recognize that there is a smart card plugged in at all. I have tried the trusted certificates, i have attempted to remove security (it's greyed out due to policy). We just got on windows 1709 win10 image and are struggling to get this resolved.Here is the error:The Windows Cryptographic Service Provider reported an error:A device attached to the system is not functioning.Error Code:31We have tried several smart card readers, tried changing the certs. Nothing is working. I did notice that the certificate I normally use has a yellow exlamation mark but even when selecting a good certificate and go to sign the document it does not see any cards in the reader.Thoughts?

Hi AdobeI have recently deployed Acrobat Reader DC to my company and we have Protected View set to All files by default however, the end user is able to modify that setting.  I have been exploring the possibility of controlling this setting by a registry key via Group Policy which is easy enough.  But I haven't been able to find anything that defines what "Files from protentially unsafe locations".Are you able to provide me with what a potentiall unsafe location is please?

Hey there,I got a problem getting my Adobe Creative Cloud to work.After installing the package and after starting the Adobe Creative Cloud I get this Message:Can not reach Adobe-Server... check your firewall .... and so on...The System is Windows 10 (18xx)We are working with a whitelist and every needed adress should be in there.Here is a Part of the Logfile which , i think, should be the problem:09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLib_OPMWrapper |  |  | 2884 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM | IMSLibHelper |  |  | 2884 | Failed to get proxyCredentials from local store in setProxyCredentialsForHTTPRequest09/20/18 14:53:34:838 | [INFO] | 7080 | ASU | OPM |

I am trying to find a way to detect the version of Acrobat installed on a computer.  Since the 2017 install file is the same for Standard and Professional, my discovery tool shows them as the same software title.  Is there a way to tell the difference between the two?  Such as the build number that I can see the system to scan for.

I have over $50,000 in renewals coming up.  When I bring up the user console I don't see "Last Login Date" anywhere so that I can remove users who no longer use the product.   Where can I find this information?

I've been a loyal Adobe user until now... Today six random people from my company were added to my group's creative cloud account without my authorization. One of them was a one month Acrobat subscription that expired six months ago - now it is a full CC account that I am now expected to pay for. Three of the others are expired CC accounts. None of the people (who have been very nice btw) that I can actually get on the phone can tell me why this was done or have the ability change it. They keep pushing me back to my Customer Success Manager who threatens " heavy penalty fee going forward" if I don't combine people from other groups into my my group's plan. Is this the right way to treat a customer?  What is going on?????

I have a cluster of systems that are running the following:macOS 10.13.6Adobe Creative Cloud 2018RemoteUpdateManager 2.2.0.2Adobe Creative Cloud Desktop 4.6.0.391I also use JAMF Pro for managing Macs, along with Apple Remote Desktop.  I'm running RemoteUpdateManager via script or via ARD Unix command as root, and it keeps coming up as no updates are available.  However, I know there applications that are out of date.  For example, Adobe Photoshop, current version as of this post is 19.1.6, installed version is 19.0.1.This does not seem to be affecting all the systems I manage.  There just seems to be inconsistency among all the Macs where we have CC 2018 installed.  Other than a full un-install and re-install, which is not possible at this point in time (we are EDU and semester just began), what troubleshooting options do I have to resolve this on systems exhibiting this behavior?Thanks.

Hello,need an offline installer for Photoshop CC. The user should enter his license key/Adobe ID only after installation - we are not interested in using Creative Cloud or any other cloud option.Thanks!

Hallo, wir haben 2 Gerätelizenzen. Die waren bisher auf 2 Windows-Maschinen zugewiesen. Ein Gerät davon haben wir jetzt deaktiviert in der Adminkonsole. Dann wollten wir diese Lizenz auf einem Mac aktivieren. Also mit dem CCP ein Paket generiert und installiert. Aber leider wird uns nur die Testversion angeboten, wenn wir zB. Photoshop starten. Auch ist das Gerät nicht unter den Geräten in der Adminkonsole. Das haben wir nun mehrfach wiederholt. Ohne Erfolg.Woran kann das liegen?Viele Grüße

I have created and installed a package (for mac) of all our products, when I start any one of applications it asks to  sign in.I understood that this wouldn't be required as I am licencing on a per machine basis.Have I missed something ?Many thanks

Hello!We want to buy all Creative Cloud applications. please answer how many apps we can use and how many people  can use this app, such as our associates in Russia, Ukraine and Bulgaria.thanks!

Hello,we deploy Acrobat Standard and professional as IT service provider for the public service in our environment 2017. It's about 220 clients in total. For many, the update must be made by the version XI.The deployment is performed with SCCM 2007 on Windows 7. The package now  consists of the installation files of version 1701130051 + the current patch version 1701130099. The installation is configured with the "Acrobat Customization Wizard DC", so via MST. The classic track licensing is performed with a volume license with the option "Grant Offline Exception".The installation in the package happens via a PowerShell script. This is the syntax of our basic installation: msiexec.exe /i AcroPro.msi transform = AcroStan.mst EULA_ACCEPT = YES DISABLEDESKTOPSHORTCUT = 1 /qn / l * v C:\Windows\Temp\AcroStd_2017_17.008.30051.log The next stept installs the patch.Since a few versions, we have the problem of the initial installation was incompletely performed. It the adjustments of the MS

I am trying to install on a desktop (and have done so successfully on seven other computers), and I keep getting a "trial has expired" error. ONLY ON Acrobat DC. InDesign and Photosho installed fine.Help!

So when I go onto the Adobe Licensing website to log in with my Adobe ID it says "Adobe does not recognize you as an authorized user of this web site." I'm not sure what I'm doing wrong; I even changed my password and it still won't let me log in. Do I need a separate account for the licensing or..? Please help.

I am trying to update just the creative cloud application on a few workstations. I've downloaded the app and deployed it through SCCM. It worked on my test machines, but none of the machines in my environment that have the creative cloud app installed will actually update. The install starts and then rolls back. It gives a 1603 message. This doesn't make any sense. I'm able to update Adobe Photoshop, but not the creative cloud app.  How can I deploy this through SCCM successfully?

Hello, I am an enterprise user trying to activate my license on a second device (running Windows 10). I have downloaded Creative Cloud and installed Premier all the way through, but every time I try to open Premier, instead of the "Open" option provided on my other device, it asks if I want to start a trial. When I hit "Start Trial", it tells me that I have started my 0-day trial and then gives me a prompt with configuration error 213:11. I have tried running the repair tool and un- and re-installing with no avail. How can I resolve this issue? Thanks.

Recently  23 computer with many adobe creative cloud products installed on it where deactivated (I don't now how) I would like to know if there are any way to activate those computers back again with out having to reinstall all  the package again. the computers are running windows 10. The licences are active and available.

After installing CC I get the below error when trying to run it.  Repair does not work.  I have used the removal tool and have gone through the registry to remote it and have reinstalled it and get the same result.

I'm in the process of moving a number of users from one VIP to another, so we only have one active. I've set up the admin of the defunct account as an admin on the combined one, however, he cant see it at all. Following the email link just takes him into his old account, and the new account isn't visible to him anywhere. We've run the process the other way, making me an admin of his account, and that worked fine. Any idea what's wrong?