Questions

We have a CC Abo with several licenses, for uns in DE and partners in FR and IT. Now we need Acrobat Pro DC licenses for China. Is this possible?

Hi,I am using Adobe cc 2015 (device license) and suddenly the license is terminated and I get a prompt to login.If you log in with an administrator account, it will be marked as trial product.What's the problem?

As the title suggests, I'm reaching out to others in the community managing large environments (several hundred to thousands of users/endpoints) to understand how they are (or have been) handling the transition from volume license/volume serialization keys to named user licensing or deployments (NUD).Our organization is federated with Adobe, licenses have been allocated and all that works well.But for the corporate environment the NUD process isn't silent.  In fact, it's intrusive since a corporate user has to do something on a corporate machine in order to be allocated a license:User launches AcrobatSplash screen displayedAcrobat launches behind splash screenAcrobat closesAdobe Sign-in windowUser enters their user principal name (UPN)As soon as they press TAB or click into the password field they're redirected to the identity providerThere are 1-2 more redirectionsEventually the user is allocated a license and they click a button to complete it.Acrobat launchesI'm struggling to c

Is there a document, or even just a list of the changes please?I can't see anything other than a bit of a layout shuffle

Hi all!We've recently started using Manage Engine as a replacement to WSUS for Windows and 3rd party patches.One particular patch that we can't install is a critical one for Adobe Reader DC.We get something along the lines of "Error 1328. Error apply patch to file ****. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your software vendor."Ok - so it needs to be installed and updated via the same method - Manage Engine.So, rather than manually uninstall on 700+ PCs, I attempted to utilize Manage Engine to uninstall from just my PC as a test and got:"The file system does not support atomic changes to the lock type"Anyone have any ideas?Thanks!

I have recently had a new Windows Server setup with IIS and I subsequently configured the AUSST tool on it to allow for internal Creative Cloud updates.  This part seems to be running OK whereby I can connect to the URL successfully.  It all fails when I am trying to configure the clients with the AdobeUpdater.Overrides file created using the AdobeUpdateServerSetupTool.One of my clients fails with the following content in the RremoteUpdateManager.log (note this is just a portion of it) - please see my questions at the bottom:05/24/17 08:39:24:964 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 7852 | Exiting hdpimDownloadProduct with status '0'05/24/17 08:39:25:964 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 5480 | Populating install data from Application JSON05/24/17 08:39:25:964 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 5480 | Sorting packages to install05/24/17 08:39:25:964 | [

Hello,We have a VDI environment with no Internet, I tried to do the steps to do offline activation and it worked, then suddenly I started getting the sign in pop up in some machines.

How to install on Mac computers. It often does not allow me to install on Mac computers, I need to speak to a technician.

I am needing to handle updates remotely and am wondering what the best way to go about this is. I am managing a high school Mac lab, and have 33 device assigned Adobe Creative Cloud All Apps packages. Thanks!

Bonjour,Je suis actuellement étudiant et mon école me propose un code pour avoir la suite adobe. J'installe alors Adobe Creative Cloud, puis la version d'essai de photoshop, mais je ne trouve pas ou est-ce que je dois mettre mon code pour avoir la version finale. Merci d'avance

I have an existing key for Adobe Acrobat Pro DC 2017. The notes in our IT documentation says that this key is good for 4 activation's. I simply want to add another activation to this key. I want to be able to use this key for a 5th person. I am logged into the Adobe Licensing Website (LWS), I am looking at the information on this serial number but cannot see anywhere on the site or researching on the internet how to achieve this. I have always thought that Adobe licensing is confusing! Any help would be appreciated. Thank you,

The user is using a Mac.Device license users will be prompted for a password by unzipping the prtk file and typing sudo ./adobe_prtk --tool = GetPackagePools --provfile = prov.xml in theterminal, as shown in the following link.At this time, the password will not be entered.Is this normal?There is no further progress at this stage.please answer about my question.Reactivation of Archived machines in Device licensing

Recently my team moved from individual CC subscriptions to CC for Teams.I clicked the link in the Teams invitation email, which launched me to my Adobe ID pages, but there was never any message like 'Congratulations, you're now on the Team'.My individual subscription has been cancelled (with intervention of Adobe chat support).Adobe support mentioned that the Team plan was not visible on my account.How can I confirm that I'm on the team plan? As far as I can see, the company name / team name is not visible anywhere in the CC desktop app, or on my Adobe ID pages.The worry is that I'm in some kind of grace period, or trial period.I don't want to be left high and dry if that runs out.How can I be sure I'm actually on the CC Teams plan?If I was on the Teams plan, how would I know?How would I know which Team I was on?Thanks for any insights!

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Good Morning,we bought 12 licenses for the Acrobat Pro DC.This should be distributed via software distribution to the respective user.The licenses should first be stored in the installation package via the DC Customization Wizard.Unfortunately, I do not get any licenses from AdminConsole, I can only add users via e-mail.Does anyone know where we get the licenses from?Best regards_____________________________Guten Morgen,wir haben 12 Lizenzen für den Acrobat Pro DC gekauft.Dieser soll via Software Verteilung an die jeweiligen User verteilt werden.Per DC Customization Wizard sollen die Lizenzen vorher in dem Installationspaket hinterlegt werden.Leider bekomme ich aus der AdminConsole keine Lizenzen, sondern kann die User nur via E-Mail hinzufügen.Weiß jemand wo wir die Lizenzen her bekommen?Grüße

Hi,I have recently updated my creative cloud application to version 4.3.0.256 - upon signing in the assets tab has a red indicator and upon selecting the assets tab you are presented with a message that an update is available for creative cloud. Upon doing this is just sits there updating and not ever finishing..If i uninstall my creative apps and re-install to an earlier version its works fine, is this a known issue ?

I cannot access my Adobe Team settings. Any help would be appreciated!When I try to I get this error message:We have detected an issue with your team POLIVKA INTL. Please refresh the page or try again later. If this continues to fail, please contact customer support to resolve this issue.

I have Creative Cloud Desktop 4.3.0.256 running in Win 7 64-bit. My problem is I cannot update any on my CC apps until the Desktop app updates. When I let Desktop update, the progress wheel just spins "Updating Creative Cloud Please wait..." I have allowed it to go for hours with no result. I have an enterprise account and am on a fast hardwired ethernet connection. I have also tried this from home, with the same result. I have another machine I recently updated (same enterprise account) with no difficulties.I have uninstalled, via windows, using Creative Cloud Uninstaller,  and AdobeCreativeCloudCleanerTool AND deleted the ..\Adobe\OOBE directory and rebooted in almost all possible combinations, followed by reinstalling Adobe Creative Cloud Desktop. The app always says that it needs an update so it never shows my installed apps or allows me to update any of my CC apps. I am running CC 2015 apps. It has been some time since i have updates any of them. I would like to update them.

Hi all.I've been tearing my hair out trying to identify why I can't get any CCP created packages to install on certain macs.Below is the PDApp.log file on one such mac. The mac is a MacBook Air 13" (Jun 2013, Apr 2014) model, running macOS 10.12.6. It has 4GB RAM, core i5, 15GB free space etc.In CCP, I have created separate packages for each product. With the logs below, I have tried installing InDesign and Lightroom Classic from two separate packages. Both end will launch the installer, run for about 10sec, then fail.I have re-packaged the software using CCP again, with the same result. I have also ensured all other Adobe software on the laptop has been removed, and that there are no Adobe-related processes running on the laptop that may get in the way of the installation.I initially tried the install on the laptop when it was running 10.12, and have tried updating it to 10.12.6 with no improvement. I will have the user update to 10.12 over the weekend, but I'm not convinced that will

Does anyone remember the good old days when we could just install photoshop with an executable and run our volume license script within MDT when deploying computers? Man those were the good old days. Now we have to deal with an admin console, or start creative cloud with an account, install the applications, then run the volume licensing script. These days suck and make me glad that we can just use Snapseed to make our photos pop out a little bit better now. Anyone wish we could go back?

Hi All,Can anyone confirm which addresses need to be whitelisted for Creative Cloud Packager, in order to successfully connect to Adobe servers and download updates?Also, if anyone is able to answer - Does the Creative Cloud Packager require a registered account, or can it run with no credentials required? If it requires an account, are there any licensing considerations?Thanks,Gary

Hello!Have created installation pack, at start of "setup.exe", the error appears at once:In the PDApp.log file following text:02/19/18 13:26:13:850 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1956 | Build Version - 1.13.0.5902/19/18 13:26:13:851 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1956 | Logging Level verbosity Set  to 402/19/18 13:26:13:851 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1956 | Executing immediate custom action for install mode.02/19/18 13:26:13:851 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1956 | The CustomActionData string is : mode=install;sourceDir=C:\Users\User\Desktop\Adobe\1406\Build\;installDir=;origDB=C:\Users\User\Desktop\Adobe\1406\Build\1406.msi;installLang=02/19/18 13:26:13:851 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1956 | Successfully executed the immediate

Maybe anyone can help me Are Social Media Tools integrated in the Creative Cloud for Teams?Very short but helpful!

I'm trying to use SCCM 2012 to discover all the systems running Adobe Acrobat, and their version number. I'm using the built in report, Computers with a Specific Product. Among the systems returned I get about 60 machines running Acrobat version 1.0.0.1 or 1.1.0.1. Considering Acrobat 1.0 came out in 93 and was DOS based, this is clearly not correct. Any ideas on what these 60 machines are referring to?

On a VDI environment, after users have signed onto and used DC on two different VMs they are prompted when they log into it on a third with the Limit Reached box and given options to sign out of other machines before proceeding. Do we have the ability somehow to suppress the limit reached box and simply force the option of signing out of all signed-in machines ?