Questions

I'm a teacher and my school bought 50 licences Adobe CC. The administrator succesfuly install programms on  computers with windows operating system, except on mine with OS Mac. Can you help me find a solution why is it impossible to install programms on Mac. I have most of my data on iCloud. Is this a problem? Because I don't have my own licence and I can't do anything by myself without administrator of my school.

Apologies for this not (I'm sure) being the first time this question has been asked.  I am running a windows 10 machine and have been trying to install a full version of Photoshop (available through Enterprise arrangements) following successfully installing it as a trial.  Whenever i try to install a full version i get stuck in a loop that only seems to want to offer me a trial version and which when followed through just comes up with "trial ended"

Based on the documentation API Getting Started​​​  , i can get all users and license Quota of products but how i can get timestamp of events last activity users , because I want to know who of them not using products Adobe for example 1 month (time last login e.t.c)?Thank you for any help , how to get this information from  Adobe API

Dear all,I have trouble publishing updates with SCUP right now. Catalog for Adobe flash player works fine, but all reader and Adobe Acrobat catalogs seem to wrong.As advised on this website SCCM-SCUP — Enterprise Administration Guide  I used the catalog adress http://armmf.adobe.com/manifest/arm-manifests/win/SCUP/AcrobatCatalog-2015.cab  for publishing the Reader DC.Import works, but when trying to publish I get the following error in MS SCUP:PublishItem: Download Content: Failed to download file 'http://armdl.adobe.com/pub/adobe/acrobat/win/Acrobat2015/1500630243/Acrobat2015Upd1500630243.msp'.What's the correct catalog adress for Reader DC/10/11 and Adobe Acrobat 10 and 11?Thanks a lot!Sebastian

HelloIn the company where I work we bought the license for Adobe Illustrator Creative Cloud, but I as a second administrator can not use it. I don't know if I need to enable something, could you  support  me please.

On all of our PCs, whenever a CC application is open, every 5-10 seconds, the cursor will change to a wait cursor for about a second.  This is continuous, and happens even when nothing is open in the application.I traced the issue to "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\CCLibrary.exe".  As far as I can tell, it's executing and crashing in a loop.  If I close all CC applications, then rename or delete CCLibrary.exe, the problem goes away.  Alternatively, if I close "Libraries" in a CC application, then close and re-open the application, the problem goes away.  Most of our users don't use Libraries, but I still need it working for those that do.  The problem exists on Windows 7 and Windows 10, on different hardware, and at different sites.  We're using the latest 2017 versions.

I have a user at my company who is trying to download CC apps. We have assigned her a license and she has access in our SSO but whenever she goes to download an app it says "Can't reach Adobe servers. Check network connectivity." She has a working internet connection and the firewall is not an issue. We also tried resetting her host file. Nothing worked. Can someone please assist with this issue.

Hello, We recently replaced all our Macs in the studio and now have a display issue with one of our fonts. It's displaying differently between Macs and compared to previous versions of the files - the kearning is different and the £ symbol has changes for example. We've all installed the same fonts but it still switched between Macs. Any ideas on what it may be??Thanks,Halley

Bonjour,Nous souhaitons installer sur nos 2 serveurs TSE qui fonctionnent en load balancing Acrobat Pro.Combien de licences doit on acheter?

Hello,Im trying to create the DC package using the customization wizard, i need to know if there is a way to enter a line to close existing adobe files that are open for the installation to take place. I have created the package using the wizard for SCCM, however i run into an issue where if a user have the pdf file open on their end, the installation fails.Is there an option within the wizard to enter the following command "taskkill.exe /f /im acrord32.exe"

How do I use Channel IDs to update using RUM?We are currently on CC 2014 but if I wanted to specify only to update InDesign CC 2014 on that particular computer will this work?sudo RemoteUpdateManager --channelIds='CC (2014)--10.0--osx10--AdobeInDesignCC2014-10.0'The channel IDs listed for CC products on this page has space between CC and (2014) so I wasn't sure if CC was part the channel ID.Channel IDs for use with Adobe Remote Update Manager

I am using Creative Cloud Packager for education to deploy Adobe apps. I used the Create License Package to get the serialization executable as well as the RemoveVolumeSerial.exe.I install one of the Adobe apps on a PC. Once I have it installed I can see the device is with activated license through my web management interface. I then copy the license folder, which I previously created through Creative Cloud Packager --> Create License Package. I then run the RemoveVolumeSerial.exe as an admin and wait about 5 min.The device is still with an active license. I checked the log file AdobeSerialization.log in C:\Users\Current user\AppDaqta\Local\Temp and here is the output:09/13/17 14:22:52:261 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 |09/13/17 14:22:52:261 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 | ##################################################09/13/17 14:22:52:261 | [INFO

What if, the person that the product was registered to is no longer with our company and I am the new user to be registered?  The product (CS5) was left with the parent organization and assigned to a different user within the organization.  We do not know who it is even currently registered to.

I administer a group of three users. One of the users has had some issues for over a year, but he's managed to work in spite of them, although it would be nice to get it cleared up.The other user is working on an older computer that is not compatible with cloud. She has been using CS6, but her computer broke down, and our IT guy is fixing the computer. But we need a serial number to load CS6 on her computer. I can't find a serial number anywhere on my account administration pages. Like I said, we've been paying for her on Cloud. We just need some kind of number, so we can get her loaded up.

Hi,I have installed AAMEE v3.1 onto a Windows 2016 server.I now want to remove/uninstall this product.The documentation here: https://wwwimages2.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/Remove_AAMEE.pdf indicates that the Remove AAMEE utility is available via Adobe Labs link but I am unable to download it.Adobe Labs link: http://labs.adobe.com/technologies/aameetools/ From here the download links appear dead.If there is another location to download this software, please provide the URL.Any help appreciated.Regards,Frank

I'm unable to find Acrobat DC Pro Classic Track installer files.  The one I download from our license site are continues track.

Using Acrobat Pro DC in a Citrix 7.8 environment, with a roaming install and Adobe supported configuration. After DC was published to the PVS image, users are using an error that states "No dictionaries were found".Anyone else in a virtual environment ran into this issue and found a fix?Any help appreciated, thanks.

Good grief. Y'all have the most complicated subscription licensing process know to mankind. Network Install, then get prompted to login with Adobe ID. Go through that whole processManagement console "invitation" prompts to install from internet, regardless of already installed. Wait for 2 email confirmations.

I have been working on automating our user management for Creative Cloud. I am able to get the JWT to send https://ims-na1.adobelogin.com/ims/exchange/jwt  and receive a 200 response but I do not have the access token in the body of the response.Is there something else I am missing?KeyFactory keyFactory = KeyFactory.getInstance("RSA");KeySpec ks = new PKCS8EncodedKeySpec(privateKeyFileContent);RSAPrivateKey privateKey = (RSAPrivateKey) keyFactory.generatePrivate(ks);String imsHost = LocalProperties.getInstance().getProperty("imsHostBase");String orgId = LocalProperties.getInstance().getProperty("orgId");String technicalAccountId = LocalProperties.getInstance().getProperty("technicalAccountId");String apiKey = LocalProperties.getInstance().getProperty("apiKey");String metascopes = new String (LocalProperties.getInstance().getProperty("metascopes"));String aud = "https://" + imsHost + "/c/" + apiKey;String meta = "https://" + imsHost + "/s/" + metascopes;jwtToken = Jwts.builder().se

Hi everyone, i am having a problem with device licensing deployment as well as Adobe support, which i can not reach in any way and can't get any help. Maybe any of you knows how to contact account manager?

Hi Adobe,when will this version be available to enterprise? I can't build it from Creative Cloud Packager.. keeps building the old version 4.1.1.202. Our Staff have restricted internet access and cannot update from the internet so they are now locked out of the application because it cannot be updated. any chance of an offline updater I could use if you are not going to update creative cloud packager?I'm guessing this isn't a priority for you? the release notes haven't even been updated? lol, not a very funny joke.I'm glad adobe is so forward thinking when it comes to enterprise customers.

I am trying to re-download adobe acrobat 8.1.0 professional on my computer. When i get to the download e-license step I get a "Unable to connect to the internet" message. I tried downloading the e-license through different networks and I get the same message so it can't be the firewall. I first noticed this issue about two weeks ago and have not found a solution for this. Can anyone please help me. Thank you

Hi,I've got an installation problem with CC for Edu.I've created the package and installed it successfully on another machine, but it fails to install on a specific Win 7 Pro computer.The applicable parts of PDApp.log are below.09/27/17 16:10:45:334 | [WARN] |  | ASU | PIM |  |  | XMLParser | 5800 | Failed to load xml C:\Program Files\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx. system error:209/27/17 16:10:45:334 | [INFO] |  | ASU | PIM | PIM |  |  | 5800 | Failed to load XML at path : 'C:\Program Files\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx'09/27/17 16:10:45:350 | [INFO] |  | ASU | PIM | Utilities |  |  | 5800 | Path to Process :C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe Process Directory :C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\A

My level of patience with Adobe is near nill.Your frontline support only ever offer to give you ports and addresses to whitelist when you mention that you're working within a proxy environment. Yet you're happy to bill us $270 a month for our corporate subscriptions! How is this considered a corporate service!? Where is your complaints department?!We work within a proxy environment where we use a global blacklist. There is nothing to whitelist. We are able to communicate with all your ports. The issue we're experiencing here is that your connection to our Creative Cloud Suites are wanting to be streamed through our proxy. This is not possible.Can Adobe offer any kind of support to fix the issue that isn't level 1 "whitelisting ports"!?

Hi, I have a computer lab of 24 computers and they have already package installed. It is Photoshop and Lightroom but i need to add Illustration. Do I need to uninstall from all computers, deactivated license and create new package and installed? or I just can add Illustration ? what is the best and easy way? thx