Questions

I need to create an enterprise package for Mac OSX systems but I only have access to a PC. Is there a way to package a .pkg on the Creative Cloud Packager for Windows?

Hello,We are a non-profit and we purchased Adobe CS6 Design and Web Premium (MAC) through Tech Soup - I need to re-installthe program and it is giving the following message: We've encountered the following issuesInstaller failed to initialize. This could be due to a missing file. Please download AdobeSupport Advisor to detect the problem.I looked for support advisor to detect the problem and it said to download creative cloud - I did, butI still can get the software to download.Can you please give us some suggestions?Thank you!!

I have an Enterprise license for Adobe Creative Cloud.  I have a vendor that requires use to use InDesign 2015.2, as their plugins only work well with that version.  I've been searching for updates to install manually, as the Creative Cloud Packager offers version 2015.0 or 2015.4, only.  I found Adobe's Product updates page, but it only goes up to InDesign CC 2014.  Does anyone know where on the Adobe site I would find updates to manually install?

Hi Enterprise/deployment team,ISSUE: We have so trouble here on the updates using Adobe AUSST for a deployment of CC 2017 CCT for 60 machines.We did package CC 2017 (bases versions around December 2016) and updated or AUSST 3.0 to AUSST 4.x. But the apps don't update (they did before with AUSST 3.0 and CC 2015.x)At the moment LR does update but the other CC 2017 app's don't (CC 2017, for example Premiere, Photoshop)After a pull of the updates to our internal update server we also don't see the CC 2017 folders (for example PR 11.x) is this normal?Example: PR CC 2017 still @ 11.0.0I am aware of the KB: Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date This was tested but could not resolve the issue. How does the update check work? Does it check what is on the machine and check what is on the internal server to determine what is missing / can be updated?What can I check to find the root cause? Are there any log I can check?Thanks for the help, Daniel

Hallo zusammen,ich habe folgende Fragen zum Autoupdate von Adobe Reader DC: Ich habe hier einen Rechner der noch die 15.023.20053 hat.Aktuell ist eigentlich 15.023.20070.Wie finde ich heraus wann der Rechner das Update erhält?Wie kann ich das Update erzwingen?Viele Grüße

Has anyone else encountered an issue when non-admin users try to open the apps tab in the cc desktop to update their apps?Users have no-local admin rights but the packages were created with elevated privileges which should allow them to update.Mac users have no issue with the same setup and they are not local admins either.  The error on windows machines occurs regardless if I create the package using CCP or download one of the pre-created packages from Adobe and simply enable elevated privileges before building and downloading.  Have a case open with Adobe already, escalated to level 2 but was wondering if others had similar issue.  Logging in with an admin user solves the problem but am in a position where local admin privileges can't be granted to our users.  Thanks in advance.

trying to install cc via CCP launcher, error message: We've encountered the following issues:Sorry the program is not responding correctly (Error Code: A12E3). For troubleshooting tips, pleas blah, blah

Hi, I normally work in the Windows side of Adobe deployment, so I'm having trouble figuring out how to use the Customization Wizard for Mac.I need a way to generate a plist for Acrobat that indicates the customizations listed below. I've expressed them the way Windows ACW handles it, so maybe they're not all necessary. These are all of the things that I need which are not handled in the Mac ACW:Remove previous version of AcrobatRun Installation: Unattended (with no user interaction, only a progress bar)Suppress rebootDisable UpsellDisable SignOutDisable all servicesI can see the existing plist for the Acrobat DC installation on the workstation, but it doesn't have all of those customizations. Even if it did, I would have a hard time adapting them to the correct syntax and sequence. Is there a tool that I should be using to generate a plist with the customizations I need? Thanks for your help!-GB@

When I try to install, I get the error message "the installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance".So does Adobe provide this assistance?

HelloI 'm Mr. Suchart Pongdamrong Amarin Television Co., Ltd.VIP : 5F1587290A70C0EF8A2AI 'm ETLA Adobe customer. I'm having trouble contacting an Adobe distributor.Please check order status.Why the Anniversary date my ETLA member  does not change.I order from February 21st. to Unity Progress.Unity Progress order from March 3rd. to Siddharth Sikka Adobe System Inc.I blame your contact system.Rd.Suchart P.<Removed by Moderator>

I purchase CCE but I do not see any licenses on the adm console.

- Windows 10 (Latest Update)- Creative Cloud (English - Latest Update)- No configs folder in common files >> Adobe >> OOBEI really appreciate your help...

I was able to follow the tutorial and setup an API key and successfully obtain access token to create user or query user list. However, there's no documentation on how to query a list of user with pending invitations. I like to generate with API to synchronize with our company's asset database, does anyone know?Thanks,-Henry

Everytime I try to install CC which contains Photoshop, Illustrator, After Effects and many more I get this error.I have Built CC's from the 2012, 2014, 2015 and the latest 2017.  All now give me this error.  I have MACOS Sierra 10.12.3.Going through the message boards, I have renamed the AAMupdater, AAMupdaterInventory and OOBE folders as instructed without any success.  I have also deleted the Adobe folders with the Application Folders (Included the hidden one) as last resort.I have also created a root user to dig deeper into my serious problem, but I don't see a fix.I don't know if what have included in bold is my problem.  I removed the folder when I logged in as root user and even pulled out the folders.  It just recreates the folder and I still get the error... just a lot quicker when CC begins the install.I have successfully installed these CC's on other MACs in my department including my own.  This is the first I have not been able to install any v

We are trying to meet the requirements of Creative Cloud in macOS Sierra by installing CC 2017. We are currently using CC 2015. I've created 2 packages and both fail when attempting to install. The dreaded installation failed error:Logs report this. Only common denominator here is something about a deployment file not loading. but from where? and why? i've created these packages the same way ever since:12/08/16 12:38:48:769 | [ERROR] |  | OOBE | DE |  |  |  | 25231 | Install source path either not specified or invalid12/08/16 12:38:48:770 | [ERROR] |  | OOBE | DE |  |  |  | 25231 | Deployment file loading failedand:12/08/16 12:38:46:317 | [INFO] |  | OOBE | DE |  |  |  | 25222 | DEVersion: 7.0.0.012/08/16 12:38:46:329 | [INFO] |  | OOBE | DE |  |  |  | 25222 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib12/08/16 12:38:46:334 | [INFO] |  | OOBE | DE |&nbs

I've been pulling my hair out on this one, so I'm posting to ask for help.We create and deploy pkgs from our Adobe Creative Cloud Packagerapp on a Mac running OS X El Capitan 10.11.6.We make sure to update and build pkgs every 3 months or soto keep them updated with newest patches etc.While test deploying onto a new MacBook Pro (with USBC and Touch Bar) running OS X 10.12.3,I am constantly getting the "The Installer has Failed, There were errors in the installation. You may wantto contact the Software Manufacturer."Visually, I have watched the progress. It is installing the full CC suite, and it seems to hang right after it installs theAdobe Gaming SDK. It looks like it is going successfully, but then when it gets to Lightroom, it creates the folder for it,and the next thing I know it starts deleteing the Lightroom folder, and all other folders it put into the Applications folderabove it ( save for Adobe Gaming SDK and Acrobat DC).Here is the install log, I hope this helps.I am running

Hello,I want to deploy Adobe Acrobat Reader AcroRdrDC1502320070 by a GPO, I used the Wizard to make a MST File, but every time i deploy it, i get only the version 15.7 although I have seen in the mst file the lines for the msp update.....Transformsfile is in the GPO adapted. Error 1724 and MS Event-ID 108 in the eventlog of a client.Best regards

I have created a Creative Cloud Teams package to Acrobat DC 64bit.  We have created other packages for other products and have not had any problems.  However, every time we try to run the Acrobat DC package .msi file it starts the installation but then flashed something very quickly on the screen that you can't see and ends.  No other errors are indicated.  Any help as to where to look to see what is causing the problem or possible solutions would be greatly appreciated.Thanks in advance,Art W[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from generic Cloud/Setup forum to specific Program forum... Mod]

Windows 7 Enterprise x64 on a domainInstalling CC products for a regular userOnly Lightroom fails to install due to a weird permission problemI'm a system administrator trying to install Lightroom CC (2015) for a client on our computer on our domain. I installed the CC Desktop with the client logged onto their domain account and then entered the domain administrator credentials when prompted. I then ran the CC Desktop still on the client's account, started the installation of Lightroom, and again entered admin credentials when prompted. This has been the standard procedure in the past with Adobe CC installations.This time the installation of Lightroom fails with exit code 7, "ERROR: DF016: Unable to create directory "<path to Documents on admin's network share>\..\Desktop". Error 5 Access denied...".  Analyzing the log files revealed that the installer is correctly using the correct client's local user profile folder for various purposes untill it's supposed to create this f

i have got help from the support chat  on how to download and install Acrobat Professional 9.0 but it keeps saying that it is the wrong licens number. what do i do

The Bank I work for bought me a one year subscription to Adobe CC. It is due to run out at the end of this month. Our bank was acquired by another bank which uses enterprise-wide licensing. Can I just have my employer purchase me a license and continue to login to the Apps that are already installed on my computer?

We just built out a new AUSST server & used a test box Windows 7 to see if RUM would connect & download from the local server & it worked. I then dropped the RUM application on another test box that ONLY had Acrobat DC on it & tried running it from the command line & I'm getting error 1 with no logs being created. So my questions are the following?  1. Can RUM just be dropped on any box with Adobe products on it & work?  2. Do I need to create the folder structure for the Override file?  I did this on my second test box by the way and it's still not working (C:\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides) 3. I keep reading about Creative Cloud Packager we did use this initially & stripped out all the updater's, etc. when deploying out Acrobat & other CC apps.  Do I need this installed on the machines too?Thank you  

Hi,We purchased creative cloud for teams and for now we are using only the storage and extract, no installation made or anything else.In every access to one of the team members account we are experiencing intolerable slowness, every page load is could be like 20-30 seconds...In the same PC when I'm login in with account that is not belong to the last purchased all good and smooth..Can we get some help on this issue. please.Thanks.

I am not able to create cc packages any more own my Mac. The progress bar goes all the way to 100% but then, I invariably get an error. I cannot figure out what's wrong. I tried cleaning the cache, removing lightroom and scout (although I would need Lightroom) from the apps to install but still no luck. Any help would be appreciated.

Hello,Adobe Creative Cloud can only currently install the Adobe Gaming SDK. I watched the applications folder as the installer was running, the installer installed up to Lightroom in its installation process. Once Lightroom was "installed" the folders return to being blue files and then delete themselves.  I work at a school a student help technician. We use the adobe product package creator to create installation packages.  I can get the desktop applications installed, but I have to do so separately from the package I created. The software products do not show up in the applications folder or the desktop application. We have a creative cloud license for the school. Note: a week or so ago everything was fine when we had the 2015 version, but after updating to 2017 it seems that the license was removed from the computer. About 4 out of 19 Apple Mac Pro Desktops have this issue. I got so desperate at one point that I nuked the hard drive and reinstalled the o.s., which solved n