Questions

Hi,I have a corporate licence for After Effect CC 2015 and Premiere CC 2015, but for some reason Media Encoder CC 2015 did not come automatically when installing it. Is there by any chance possible to get hold of the Media Encoder CC 2015 as I have the license for both After Effect CC 2015 and Premiere CC 2015?Best RegardsMagnus

My company has just renewed its licence, but I am unable to re-install creative cloud (spinning wheel) on my Mac and unable to uninstall as (apparently) I have applications that need Adobe.  We have run out of ideas.  Tried all of the following:The Creative Cloud desktop app does not open or shows a spinning progress wheel.Solution 1: Restart Creative Cloud background processesSolution 2: Restart your computer and relaunch the Creative Cloud desktop appSolution 3: Upgrade to the current version of the Creative Cloud desktop appSolution 4: Reinstall the Creative Cloud desktop appSolution 5: Delete the contents of the OOBE folder and relaunch the Creative Cloud desktop appThis is what I see each time:Any ideas?Thanks Lori

I recently renewed my Adobe CC subscription. However, now when I try to launch Dreamweaver or Photoshop I only get a screen that says "Please wait for a moment..." and the rotating symbol. If is close this window I can see the registration information in the background, but I cannot continue.

Hello,I can't find a straight answer to this despite reading lots of documentation, so apologies if it's clear somewhere.In an organisation of 300-odd users, we only have about 50 concurrent accesses of any of the Adobe Products. Is it possible therefore to buy 50 enterprise licenses, give all 300 users an account, and only 50 people will be able to open the applications? Or would I need to painstakingly apply a named user to Cloud products as they wanted them, and then move the license to a different user later?Steve

I purchased Adobe CC through my IT department and no one can tell me if my license expires when I purchased it or when it was installed ( this could be a 3-4 month difference). I need to plan my budget for FY17 and need the renewals in the correct quarter.  Also,  where do I find my license number so I can register the product to my team email address.\Thanks,V/RKM/PI Team

I am an administrator of a Creative Cloud for teams membership.Our licenses are mostly for the full Creative Cloud Complete-package, but we also have Acrobat std. DC and Acrobat Pro DC as single Apps.I would like to make a deployment-package for the single app versions of Acrobat, but I don't see that option in the Creative Cloud Packager.Is there another way of doing this?Best RegardsMorten

We have Acrobat DC installed to multiple windows systems deployed via SCCM using a creative cloud MSI built from the Adobe Creative Cloud Packager.Now we'd like to apply the latest security "APSB17-01: Security Updates Available for Adobe Acrobat and Reader" but to do that appears to require the original msi to apply the update to. Trouble is we don't have that "Acrobat_DC_Web_WWMUI.exe " as it did not come with the MSI created by Adobe Creative Cloud Packager.Anyone know where can we get the original from?

Acrobat XI updates fail when users' document folder is mapped to a network drive on all my clients.  The only way to get the update to install is to point the document folder back to the default user profile directory.  This is not an option with the sever hindered workstations I have to deal with spanning multiple companies.

I have Creative Cloud installed on 28 computers in a school editing lab.  I renewed our device licenses in December for another year, which is even indicated when I log into my account manager. Last Tuesday every CC app that was launched came up with an error message that stated my license has expired.  If I have recently renewed my license, please wait 15 minutes and try again.  I was on the phone with tech support for an hour and a half while they did a screen share and tried to resolve the issue.  But nothing worked.  Tech support suggested uninstalling all the apps, downloading them again, and then re-installing.  I did this and but had the same issue.  When I called tech support back, I was again on the phone for an hour as another tech did another screen share and tried to resolve it by removing certain files in my computer's system library, downloading a new device package and launching this.  Still no solution.  I was told tech suppo

HiWe deploy all applications through SCCM in a package form which installs via .vbs script.  We constantly experience intermittent issues when the software fails to install.  We limit the CC app so users can't install stuff themselves.Has anyone come across this issue, and if so recommend a fix ?

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Good dayI am one of the administrators for our department but cannot sign in. I was invited but when signing in I'm asked for the serial number. I tried the FAQ and problem shooting but nothing helps. Please where do I find the serial number. We have the Adobe Creative Cloud 6. Our IT support have tried everything but also cant find the problem.Kind regardsJoslyn Polansky

Hello,Got issues when downloading Adobe Apps from Creative Cloud (Photoshop, In Design) through Cisco proxy.I have applied the Cisco recommendations :Resolve Adobe Updater Issues on the WSA - Cisco I have applied the Adobe recommendations :Proxy server in Install Creative Cloud Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications Even tried to open half of the full World Wide Web allowing the following IPs IP addresses used in the Adobe Marketing Cloud But my computer cannot download applications. When downloading In Design It seems that it tries to download things from Akamai Technology.So, Does anybody can tell me why it tries to go to Akamai ?And is there any Akamai domain, or Akamai IP range (I hope not 10 millions or IPs) that I can open to definetely resolve my issue ?thank you

I have tried to make a "Adobe Runtimes / Reader Distribution License Agreement" (twice) - https://distribute.adobe.com/mmform/index.cfm?name=distribution_form&pv=fp But I don't got any mail "Adobe Software Distribution Request - TrackID:xxxxxx-xxxxxxxx" - where I can download the software I want to distribute in our company. What is wrong ?Regards Johny

Hello.CREATIVE CLOUD PACKAGER: When I try to download "Photoshop CC" or "InDesign CC"  I get this "Oops..." stuff. When I download Lightroom (did that today) or Acrobat everything is OK.  Firewalls and proxy etc - all this evil is the same whatever I do.I have deleted files in the OOBE catalog, I have uninstalled everything and reinstalled, I have rebooted.Now what??  I am fed up with this! The e-books you made me read BEFORE I could start this discussion is of no use to me!yoursJon T, TanungAdobe-ID: [removed by moderator]

I would like to package and install the Creative Cloud Desktop app for our Mac users, and use the Elevated Privileges option so that they do not require an admin password to update or install new Adobe CC apps.  I would still need the users to be unable to make changes and install other software without an admin password.I have tried this on one machine and it seems to work fine, it was also encouraging that when coming to install some non Creative Cloud software it still prompted for an admin password.My IT Security department are looking for some reassurance and have raised a couple of questions:A) How does it suppress the use account control for only the Creative Cloud products and not others?B) How secure it is/does it compromise security in any way by enabling Elevated Privileges?Any help in answering these questions would be greatly appreciated.Many thanksStruan

I have lab with iMacs that have CC devices licenses installed and operating. Experience Design CC Preview needed an update to keep working. However, after installing the update (on a test machine), it now asked for a Adobe ID. Other attempts on other machines do the same thing. The other CC programs will open and still use the device license. The machines are listed as active in the admin console.I have uninstalled/reinstalled the application multiple times using packages made with the CC packager. I've revoked and relicensed the machine(s). I have used Remote Update Manager too. All with the same results.I would appreciate any help, thanks.

Hi Team,I would like to update the already installed creative cloud programs in my organization. Need step by step doc or help.Regards,Santhosh B S

Where can we find that Creative Cloud has Updates? It would be good to get a notification so that we, as administrators, are able to quickly work on creating a new package to deploy out to our users.  I have users asking for the latest package but I don't know if there as been any updates and I don't want to waste the time to download a package that doesn't have any updates since the last package I created.

I'm new to Adobe Creative cloud packager and trying to pack Acrobat DC so I'm just wondering does "Acrobat DC" found in applications list contain both Acrobat Pro DC and Standard DC versions? I thought that they would be on the list as seperate applications but this doesn't seem to be the case. Just asking this because I have both Pro and Standard licenses.Can some one confirm that I only need to pack Acrobat DC and then I'm good to go with both pro and standard?Thank you in advance.

I do not see Adobe Project Felix when I use the Adobe Creative Cloud Packager (CCP). When can we expect to see it in CCP?Thanks,Jake

Hi,We have a Citrix XennApp 7.6 Farm and we want to deploy Adobe Acrobat DC with user licensing.I already deploy the application on my test server but i would like to know the way to manage user licensing.Actually,The first user who launch the application is asked to enter his user account to validate the license,The next user is not asked to enter his user account.Could you say me if each user have to log in ? if they don't, do they will have a warning after 30 days ?Other requests about licence account :Could we delete a licence account from the manager and give this licence to another user ?

Have a serial number that I got from a users previous computer. It will not activate on their new computer. If it was purchased as a volume license, how can I find what account it was associated with?

Hej,Jag kan inte tilldela ny användare tillgänglig licens. Får felmeddelande enligt bild nedan.Problemet är att när jag tar bort en licens till användare som slutat på företaget, den hoppar hela tiden tillbaka. I nuläget betalar vi för en licens som vi inte kan använd Varför har Adobe ingen mailadress ditt jag kan maila mina frågor ? Mvh Andreas

ich hab es neu installiert funktioniert trotzdem nicht!was soll mann nun machenBitte Um hilfe