Questions

I tried contacting Acrobat licensing and they told me to post my question here. I have a volume license for Acrobat 9.I uninstalled it from the old machine and tried to install it to the new machine. When I try to install it the installer tells me the key is invalid.The key is not invalid, I got it from the Acrobat volume license webpage associated with the account.

We have Adobe licensed for our campus arts lab.  We use Device licenses.When our students login to Creative Cloud using their accounts to access their files and fonts then the campus license is ignored and the student receives licensing message.  Can we use  Campus licenses and still allow student to login to access their creative cloud files?

By virtue of having access to CC at work (via enterprise license) and CC at home (Via a Photographer bundle license), I would like to install and use things from my corporate account on my computer at home (which is allowed).  Yet when I try to install, let's say, Dreamweaver on my home computer, it automatically accesses my home CC adobe Id, so it won't let me download it.I bought the Photoshop-Lightroom  license about a year ago, and it will be up in a couple of months, so I figure I could just not renew that when it comes up. However, that doesn't do me any good now.Is there a way around this?   Physically what happens is that i sign in using my enterprise sign-in. This brings up my authentication on my corporate service. Once I'm authenticated, I get the opportunity to download apps through that dashboard. But once I select an app an click "Download" it immediately opens up the Adobe CC on my local box and installs the app as a Trial, rather than a paid app.Than

Attempting to repair my installation of Acrobat Pro DC but I receive 'Error applying Transforms. Verify that the specified transform paths are valid." How can I fix the path and repair my install?Who can help with this issue? Our IT people are not sure that this means and asked that I reinstall from Adobe Worldwide Licensing again.

We will be deploying desktops using a linked clone approach.  What is Adobe’s approach for licensing the software that is in use at BPS in a VDI environment?

I don't even know where to begin.  We currently have Adobe Creative Cloud for Teams. This whole issue started when we moved our account over from our preferred vendor to Adobe.  Our vendor was no longer an Adobe re-seller and we needed to move our team account and pay for the new year.  We are a non-profit tax exempt organization.  After providing Adobe with all the proper paper work, we received our invoice, paid said invoice and then started to get the emails that we owed money.  They money owed was for the tax portion of the bill.  I immediately contacted adobe and Digital River.  Sent, once again, all the proper paperwork (which was approved).  They said it would be taken care of.  The following month we got our second notice.  Once again, contacted all involved, was told it was taken care of etc.  Enter the 3rd month, now we are 7 days away from our account being cancelled.  Which not only impacted me but my whole team of

Here is my goal.Install Adobe Acrobat Pro DC on a domain computer that has multiply user accounts logging in.Require that each domain user account that logs in to the computer and opens Acrobat Pro DC is prompted to sign-in with their named license Adobe ID.Results---I created an Adobe Acrobat DC package using Adobe Customization DC Wizard leaving the serial number blank for a named license install package.I tested this by installing Acrobat Pro DC package, logging in to the computer with an account that has assigned named license for Acrobat Pro DC, opened Acrobat DC, signed in with the Adobe ID assigned to the user account.Logged off the computer, logged on with a different user account and when opening Acrobat Pro DC, Acrobat Pro DC opened without being prompted to sign-in with an Adobe ID account.My goal is to require each user on the shared computer to sign-in with their Adobe ID the first time using Acrobat Pro DC.Our organization currently subscribes to Adobe Enterprise ETLA.Any

I purchased this product  a few years back, and now I would like to install it on my new Windows 10 Pc.Chatting with the support. they recovered my serial key, and sent it to me along with a link to download the software.Here's what they sent:Thank you for contacting Adobe .Serial key : [removed]Product : Adobe Design Premium CS5.5Download link : https://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.htmlI downloaded the file named: DesignPremium_CS5_5_LS1, and installed it.When activating, it says the key doesn't match the product.The person in the support chat said it's because I have a volume licensing version.He gave me this link: https://licensing2.adobe.comBut I'm unable to log in to that page with my adobe credentials.This is what I get: "Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance."Is there a different file to download from a different location?What do I do?

Hi Guys, I made an automatic installation vbs script to update adobeCC. For this, i follow the stop below:1- I retrieve updates from adobe website via remoteupdatemanager --action=download2- I unzip archives in a target folder3- In this folder, I am searching all .exe (usually adobepatchinstaller.exe) and execute it.4- I retrieve the exitcode to know errors.So, the commandline i use is either rc=objshell.run(mycommand,,true)rc=objshell.exec(mycommand)On the last command, i retrieve the exitcode with rc.exitcode. In any cases, rc = 0 (even when the is an error). What I mean is adobepatchinstaller execute a setup.exe or set-up.exe to install updates.To finish, my question is how to retrieve the correct RC from this exe?

Hello,I'm trying to install Photoshop CC 2017 in our Citrix XenDesktop enviroment with the AppDisks-Feature (similar to VMware's App Volumes/AppStacks. We use non-persistent virtual desktops.For packaging we used Adobe Creative Cloud Packager and created a msi/Setup.exe-package with Photoshop CC 2017 (Creative Cloud for Teams). After installing the Master-Image/AppDisks with the package, deploy the XenDesktop with AppDisks, logging in to Creative Cloud and starting Photoshop, we get the error:"The com.adobe.preview.loader extension could not be loaded because it was not properly signed.".The common workaround described here: Photoshop com.adobe.preview.loader extension could not be loaded is not applicable in a XenDesktop Enviroment. Who can give use a hint, how to install Photoshop CC correctly in a non-persistent desktop enviroment?

Hello,today we downloaded Acrobat DC with the Adobe Cloud Packager. Then we installed the Customization wizard DC and wanted to open the Acrobat.msi file.But all we got was the error message "Wizard cannot modify the MSI package. Please browse to a valid Adobe reader or Adobe Acrobat MSI package.".As i said its a fresh downloaded version of Acrobat and a new wizard installation. so, what is the problem ?Thanks.Sven

Hi I would like to know if it is possible to deploy CC on citrix?  If so what are the pit falls?, Thanks

Hello,Does anyone know how to customize Acrobat DC settings to remove access to the cloud services?  This is for Adobe Acrobat Pro DC 2015.006.30094 on Mac 10.10.5.Thanks!

We have federated IDs set up but sign in is currently only working for a test account and doesn't work for every other user account. For other users, the message shows up as 'Error "another user is currently logged in" ' or 'Another user is currently logged in. In order to sign in, please clear your cookies and restart your browser." The errors messages seem to rotate back and forth for all users. Where are the Error logs located for Adobe Federated Sign in? I'm unable to pinpoint where the problem could be.

The program has an enterprise license, however on this system there is no access to commercial internet so I have no way to do the activation. Connecting to the internet is not an option. Thanks in advance

Hello,I have to uninstall CS5 on several computers. Does an uninstaller tool exist to perform silent uninstallations ?I know it's possible to use XML files, I already tried but it's never working. (maybe my xml files weren't good)

HiCan you confirm and provide proof that AUUST 4.0 works with the new 2017 updates and the cloud app 3.9.1.335.All I get is error 404 now on all desktops.Regards

We run Adobe Acrobat XI in a Windows Server 2012 Remote desktop server.We restrict usage of the application via permissions on the AcrobatXI folder.We also have Acrobat DC installed for all other users to be able to open PDF Files.Users often receive the error below: Is there a fix for this error message, or some troubleshooting steps?

Hey guys,I just installed the CC desktop app and I think there's something wrong with the login form. I press 'sign in with enterprise id' and enter my email address, but when I switch to the password field to enter that, the form changes to the non-enterprise one and keeps my enterprise email address in the user field.If I enter my password first and switch to the user field it still doesn't work...has anyone seen this before? It's really odd because I've signed in before with this account but I need to do so again since I reinstalled the OS.

After installing serialized Acrobat DC and using Customizations wizard, even if I choose to disable all services in "Online Services and features", it is still asing users to login to the cloud, what else i can do?sing users to login to the cloud, what else i can do?

I need some assistance, I have a company issued Dell PC running Creative Cloud. When working from home on a VPN the Proxy Password box keeps popping up. It pops up every 5 seconds and it won't let me close out of it. Task manager quit, reboot, etc. etc. it just won't stop! When it first popped up I thought I needed to log into it, and as I typed my user ID my ID will disappear. Basically I can't type anything into the user ID or Pass because the information just goes away. I have been working on this computer with CC and the VPN for a couple months now and this has never happened. Please help!Thank you,C~

I just installed Adobe Acrobat DC after a fresh installation of Windows 10 Professional 64bit.Upon re-booting I get the following error:There is no disk in the drive. Please insert a disk into the drive \Device\HarddiskVolume14I click continue and then get the same error for Volumes 11, 12 and 13 alsoI checked Disk Manager and I do not have those volumesMy though is that they are the volumes for USB and/or card readers.I know how to suppress the error in the registry but that does not take care of the problem.Thank you in advance.Sal

Installing Acrobat DC standard or pro doesn't install the 64bit internet explorer plugin (acropdf64.dll). But when i install acrobat reader dc it does. The 64bits plugin is needed when enhanced protect mode of internet explorer is enabled.. When enhanced protect mode is enabled ie11 will run only in 64bits.

Hello anyone in the Adobe world who can help.I have a company that has 13+ licenses that we recently moved to a VIP account. Our old account was not cancelled and we have been calling everyday to get a hold of someone who can help. Every time we call, we get redirected 5-6 times from agent to agent before the line drops, and no one can refund us for an overpayment.Alternatively, we also need to pay for the VIP accounts which total over $8000 USD that I am trying to pay your company. Because no wire information has been provided, I have nowhere to send the money. None of your customer service agents seem to have the wire information and therefore I have been unable to pay you.So I'm stuck here. What do we do? As mentioned, we've been calling daily and on hold for anywhere from 3-6 hours bouncing from person to person to pay you, and fix up our account.

I have Acrobat Professional DC2015 12.0 MLP AOO Licence and I have registred this licence in my PC (W7). After a few days the licence does not work and say: I install Application Manager and actívate the licence and then work well a few days againAny solution????