Questions

I have been having issues accessing all Creative Cloud apps for the past week. Photoshop crashed last week, at which point I ended up uninstalling and reinstalling Creative Cloud and have run the clean tool. SInce that time, I keep getting signed out of Creative Suite. When I try to sign back in, I receive a message that my membership has expired, which is not correct. If I click "try again" it continually leads me back to the "membership expired" screen.If I click the "sign in as another user" but use my username and password, I am able to sign in once, but if I open and then close a program, I receive the "membership expired" screen again.In the oobelib.log file, I see multiple entries similar to this line:06/21/16 15:31:19:943 | [DEBUG] |  |  |  | PCDService |  |  | 916 | No value for key [SN] in hive [V7{}Photoshop-17-Win-GM{|}en_US] in cache : 519I have also tried to delete the opm.db file and that did not resolve the situation, either.Has anyone else expe

Hallo,wenn ich ein Paket des Reader DC mit dem Customisation Wizzard bearbeitet habe, fehlt in den Einstellungen die Option "Dokumente als neue Registerkarten im selben Fenster öffnen".Die Option wird im Wizard nicht angeboten und nach der Installation auch nicht in den Voreinstellungen "Allgemein" angezeigt.Wird das Paket manuell installiert ist die Option vorhanden.Auch hilft ein Eingriff in die Registry nicht. Egal wieviel ich HKLM\Software\Adobe\Acrobat Reader\DC austausche.Auch die Änderung des Parameters: HKLM\Software\Adobe\Acrobat Reader\DC\AVGeneral\bSDIMode zeigt keine Wirkung.Ich verwende den Wizard "CustWiz1501620039_en_US_DC.exe" und das Reader DC Paket "AcroRdrDC1501620039_de_DE.exe".Ist da eine falsche Paketkombionation?Hat hier jemmand eine Lösung?Vielen Dank für Eure Hilfe

We are renewing our Acrobat DC VIP licenses, but reducing the number. I logged in to the team management portal to mark licenses that could be expired and it looks like Adobe already randomly selected licenses for expiration.  I want to choose licenses assigned to other people for expiration. How do I choose other licenses for expiration once Adobe already made that selection?Thanks in advance for the help.

I have a user on Mac Book Pros, that are having issues with Photoshop, Illustrator, and indesign, InCopy randomly crashing or locking up there systems. We gave  user was given a brand new system with a fresh image and install of CC. Issues are still happening. They happen on random files that are on the network as well as some on the local hard drive. Some times they hang opening a new blank file.The user now has a15-inch Retina MacBook Pro (Mid 2015)CPU 2.5Ghz I716GB RamRunning 10.10.5All CC apps are up to date. The crash logs seem show for the above programs as well as the CEPHtmlEngine shows up a lot. Below are some of the logs. I can post the full logs if needed. i have dozens of users on similar system using the same files as this users with these issues. At this point I'm at a loss, Since we got her a new system with a fresh install of CC all we bought over was her files. No library or applications files where brought over.Process:       &n

Hello!We distribute Creative Cloud 2015 using the Microsoft SCCM Deployment solution and we want to integrate some settings into the package.1. We would like to suppress the „Update verfügbar…“ message, when starting the CC Client and we need to deaktivate the checkbox („Creative Cloud-Client laufend aktualisieren“) by default.2. We need to set this setting by default within the SCCM-Package. Which Registry Key or which Configuration-file needs to be modified to achieve this?3. This Systray message should be disabled by default.   Thank you very much for any help! Arno Richter.

hallo wie beginnen die seriennummern von Adobe Acrobat DC

Hi there,we have CC for teams and I need to build packages for Mac running 10.6.8 - but the actual version of CCP (1.9.1.2) needs minimum OS version 10.7 to start.Where can I download a version that starts under 10.6 ???Any hints?   Thanks for tips'n'tricks...   🙂

I have a license of CS5 master collection bought by Helmholtz Zentrum München for my personal use at home. I must swap this software (product key [removed-kglad]) to my new PC and cannot uninstall it from my old PC, because this PC no longer boots. What shall I do in order to properly install the software on my new PC?

Hello,I have used the Adobe Packager to deploy Adobe Acrobat CC (only one product) to our machines.The installation never finishes and just stalls.The installation starts as SYSTEM account and spawns the following process:CommandLine      : "C:\Windows\SpecopsDeploy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-team\setup.ex                   e" --silentCommandLine      : "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe" --nonRIBSMode="1" --deployme                   ntFile="C:\Windows\TEMP\\{6D704FFA-5191-4665-898C-3D93D7E4AC0A}"CommandLine      : "C:\Windows\SpecopsDeploy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-team\Setup\AP        &nbsp

Got a couple of users with this, they currently have ID-PS & AI these are all together in one package.Now they want Acrobat also - how?Edit the package in CCP and add Acrobat Pro?Let them install our single Acrobat CC app and the sign in will "deal with the license"?TaSW

Hi Everyone.Just setup a new Adobe Update Server in our environment to update the multiple Adobe CC 2015 products we have. But it seems that the clients aren't downloading from the server.I created a new Windows 2012R2 server to install the AUS onto, and followed the instructions from Using the Adobe Update Server Setup Tool (AUSST)​. Used IIS 8.5 as the web server.I can access the updaterfeed.xml from http://server.domain.local/webfeed/oobe/aam10/win/. The AdobeUpdater.Overrides is also pointing back to the server (eg <Application appID="updates"> <Domain>http://server.domain.local</Domain> <URL>/updates/oobe/aam10/win/</URL> <Port>80</Port> </Application>But when I view the DLM.log file, it looks like it's still trying to download everything from the web. I'm hoping that's it's something I've missed.Any help would be much appreciatedCheers,Daniel06/16/16 08:29:09:959 | [INFO] |  |  |  |  |  |  | 12596 | ***

Hello,I'm trying to deploy adobe pro with an MST and it seems as the MST file is giving me trouble. I copied and pasted what worked for me in the past and changed the values, but everytime i run through command line it does not install at all. When i remove the TRANSFORMS switch, it installs just fine. It's odd that it is not working as it worked with adobe standard and reader previously. here is the script:set HExist=Nset JExist=NIf NOT EXIST h:\ Goto CheckJset HExist=Y:CheckJIf NOT EXIST j:\ Goto Subset JExist=Y:SubIf "%HExist%" == "N" subst h: c:\If "%JExist%" == "N" subst j: c:\::remove Adobe Acrobat Pro X if presentwmic product where "name like 'Adobe Acrobat X Pro%%'" call uninstallmsiexec.exe /i "%~dp0AcroPro.msi" TRANSFORMS="%~dp0AcroPro.mst" /qnmsiexec.exe /update AcrobatUpd11014.msp /quiet /norestartIf "%HExist%" == "N" subst h: /DIf "%JExist%" == "N" subst j: /D:Endeven if i omitted %~dp0 it does not work.again, if i were to remove the TRANSFORMS switch it work just fine. an

Hello,<TL;DR> How can I set Adobe Pro Extended as the default .PDF handler with Adobe Reader XI present, in a TS/RDP environment. File Association & Default Application changes won't default to the version I want.</>I have a terminal Server environment running Server 2012 R2.I have a dual install of Adobe Pro Extended 9 & Adobe Reader XI (Adobe Pro Extended 9 alone works fine)I have attempted various installations, no matter what order, toggles between install mode, no matter which application a repair is done to, once Reader XI is installed it becomes the default app.I can't have it this way, the users are becoming annoyed.Adobe Pro Extended 9 must be the default for all but 1 user, 1 poor receptionist who isn't doing what the rest of the staff do with Adobe Pro Extended.They are why Reader XI is there, unfortunately.I have:- Right clicked a .PDF file, choosen Open with, told it to be default, even though I choose PRO, XI becomes default !- In Control panel, defaul

Or, how Adobe continually finds new ways to cripple your productivity............Can't edit packages anymore, ok, new version of CCP - takes half a lifetime to initialise, crashes when you press "build"; now taking 3/4 of a lifetime to start again.Anyone else?

In our enterprise wide deployment we see that in very minimal systems the "ENCRYPTED SERIAL KEY" was not found in registry or in the regid* folder under "programdata". This is not only Acrobat specific but also for CS package. We found this while doing an internal software compliance audit and the auditor mentioned that even though we have enough licenses we should be able to get the encrypted key to check against the actual deployed key.We tried to uninstall, reboot the machine and reinstall the software without any success.Please help me in resolving the issue and Is there any known issue reported on this?We raised a case using chat but they informed that i will get a call back which did not happen yet. The call log id is 0187833061.

AdobeResearch@evansresearchonline.com email is this spam of related to adobe?The email I recieved has the subject "REMINDER: Adobe would like your feedback - please take our survey".I was not quite sure if it was genuine and if it is a survey I would like some details about it prior to going through pages of questions.if this is posted in the wrong place please move to correct place.Many ThanksJustinHaxe / As3 coder, timeline animator and fine Artist.

Hello,I need to setup the preference parameter fot General, Apllication Startup,  "Use only certified plug-ins" to Checked using the Adobe DC Wizard butthis feature is not documented anywhere.Does anyone know what register key in Windows 7 need to be modified ?Many thanks

We have n office of about 25 people that we are constantly changing computers or adding new hires.  Is there a way within acrobat to see which serial number we are using on a particular computer to keep track of them???

Installed the update to CC Packager this morning. It's crashing out with no error after selecting the software to build package for (Tried both Muse and Audition separately)Enter Directory on home screen. Press Next.Enter Serial Number. Press Next.Select Software Package (Muse 2015). Press Next.*Window Closes*That's it. No error, no downloading of files. Just closes out.Built 6 packages yesterday with no issue. Now, deployment has stopped.

Hey there,I recently installed Acrobat Standard DC in my company on about 50 PCs. I disabled automatic updates via Adobe Customization Wizard because we had an issue with IBM Notes 9 (see here: IBM Notes 9 doesn't start after updating Acrobat DC ). Now that the issue is resolved, I would like to re-enable automatc updates. I changed some registry keys (see here: Pre-Deployment Planning — Enterprise Administration Guide ), but I get a message that an update could not be installed due to policy settings.Do I have to set other registry keys as well or how can I re-enable automatic updates?GreetingsFlorian Burger

I am working to get Adobe Audition deployed on our closed network (no internet connection) to the 25 machines we have licenses for.  I have the serial number which I can PM someone at support.  Can someone at support provide an unattended fully activated MSI if I provide the serial number to you over chat or PM.  Also, I was told by a support person on the phone to use the chat feature which I cannot find.  Does anyone have a link?

I'm having so many issues with my CC membership that I don't know where to begin, but let's take the most common once:I don't get to see the content of my library, the link within the panel goes to a message saying that "Adobe is working on this issue" bla bla but the suggested action doesn't lead to any result.When I re-start and start every Adobe app again then the library is magically available again - but then only in PS but not in IND. In the latter app it says I need to log into my CC account in order to see my library, but as I'm already logged in that's not the issue obviously. When I start Illustrator the library is available with all its content. Seems like the library is randomly working and randomly not.I'm totally unable to run any new updates, it just generates a red text saying "Cannot update, please contact support".This is mainly the greatest hits from all CC issues in addition to all the crashes, instabilities, menu items being in and out of availability etc. This is

How do I create a package and get the new version of Muse that has the responsive web site included.This does not show any updates ?

Our company had signed up for a distribution license key for Adobe Reader DC and Flash Player; why don't we hear back from Adobe?

I work in a school system with Adobe Enterprise for Education. I contacted the person I suspected would be the enterprise admin, but he didn't see the Manage Team panel in his Adobe account. How would we find out who the actual admin for our Enterprise account is? Thanks.