Questions

Hi, I have downloaded from Adobe Stock 3d packaging boxes mockup but I can't find a way to place my images or illustrations correctly on it. I tried placing it with a clipping mask and adding images to symbols and then placing them but it didn't work. Normally I work with 3D mockups in Photoshop and with masks it's straightforward but I can't figure it out in Illustrator as I never do anything 3 dimensional in there. If someone can enlighten me I would really appreciate it.Thank you so much in advance! This is the mockup:https://stock.adobe.com/uk/images/realistic-box-mock-up-rectangular-packaging-boxes-white-cardboard-and-blank-vertical-pack-3d-vector-template-set-closed-square-packing-paper-containers-shipping-cases-cliparts-collection/296597108

When I open Illustrator 8 out of 10 times it freezes, and I get the beachball of doom cursor. Force quit confirms that it is not responding. The only solution I have found is restarting my computer and opening Illustrator immediately. but that doesn’t always work. This was a problem on my 2019 Macbook Pro, and I’m facing the same problem on my M5 pro that I bought yesterday.I have used the CC cleanup tool, re-installed Illustrator, deleted the /Library/Application Support/Adobe/. All other Adobe apps work fine. No idea how to fix and its killing me restarting my machine 12 times a day.

In illustrator when I to to file new the pop up window is extremely large to the point that I can't see the entire thing and I can't get to the settings or to save (create). I do have 3 screens and it spans all three. This was not a problem until the last update (can't remember when that was) and so I do have the newest version. This is not an issue in Photoshop. I would greatly appreciate any help with fixing this. Thanks.

I have used Adobe Illustrator professionally since version 8 back in 2000. Has always been a great fairly solid piece of software, the last solid version "I still use today" is CS6, very minimal if any buggy software issues.I have been hesitant to make the jump to the CC platform, and in my 2 months of experience with Illustrator 2021, it is absolute garbage.....• measurement issues when selecting multiple objects• preview issues on an i5 with integrated iris pro 6200 graphics• some toolbars won't even display sometimes• resource hog • If adobe does not create better software I think we will stick with CS6 for as long as we can until a soild competitor arises..Adobe, you've really dropped the ball on creating good software that is not heavily plagued and buggy 

I'm experiencing an issue in Illustrator where the colors on screen slightly flicker or shift in value. It is especially noticeable on bright, saturated color. It's a little difficult to explain but the video will show what I'm seeing. This is only happening in Illustrator and it doesn't happen all the time. The screen recording is from my Macbook Pro.Could this be a hardware issue? My setup:2019 Macbook PromacOS Catalina 10.15.7Adobe Illustrator 25.1 

Picture this: I drag and drop a linked file into an .ai file. For the remainder of the session, it’s listed as “linked file” and behaves accordingly. But when I save, close, and reopen the file, it’s embedded.This is making the .ai file impractically large (to the point that Illustrator consistently freezes when it finishes saving). I don’t know what I’ve done to make this happen; it wasn’t always like this and other .ai files don’t have this problem. What have I done and how can I undo it? Thanks.

Updated to the current illustrator 28.5 and I am now missing the replace all when I open a file and have to replace links. Also when I do replace the link it doesn't find all the missing links that are in the same folder. It used to update automatically when missing files were in the same folder. This is very frustrating when doing press sheets with multiple files and I've used this feature frequently as I've had to use the same file as a template and update multiple images it was an easy way to change out artwork from one image to another. 

When is adobe going to fix the Illustrator bug in version 30.2.1 - I can’t save files as .ai unless I uncheck Make PDF compatible or save as EPS only. This has been the problem in the last update as well. I also can’t get through to the customer service number. after phone directory hell. , it says I only have a minute wait time then silence for 5 minutes or more. Do better Adobe, Please

I have an image with alot of shapes on it, and I would like to expand the image so that I can select the shapes I have created.  I have tried an image trace but it ruins the quality of the image.  I have also tried rasterising the image and then expanding it, but after I rasterize and then click expand, nothing happens.   

Hello!In Adobe Illustrator, as for the Unicode Replacement Character on FFFD, the glyph for Noto Sans fontThe text is just a tofu, not a black question mark with a diamond symbol.is a black diamond with a question mark symbol. Even if the glyph is included, it does'nt display on the text box, just a tofu box. Help me please fix it, even it’s not correct!

I work in GPU Outline mode with the animated zoom all day, almost every day. Suddenly, all of my shapes are not rendering properly in GPU outline mode. I can't use CPU mode, I have to be able to use animated zoom. I've noticed the corners are connected, however they look disconnected, or it looks like lines aren't connected when shapes are placed over each other. The lines are connected, shapes are properly joined, fonts are outlined etc. I think its a rendering issue, but that makes my job much harder. I have updated illustrator, I have gone back to an older version, I have reset preferences, restarted the computer multiple times, but nothing seems to be working. I believe this is a rendering issue and have tested all options in the view panel with no luck. I have attached images of what it should look like, what it looks like with GPU outline mode and a close up, and then the CPU mode. Windows 11 Pro (updated)Intel Core i5-10500 CPU @ 3.10GHz16 GB RamIntel UHD Graphics 630 Thanks

I had this same issue with Photoshop a while back and eventually was given the solution (after many failed suggestions from Adobe moderators) to create a PSUserConfig.txt in the Library folder. I am not sure what the solution is here but I know my eyedropper used to work outside of Illustrator so I am not sure why it stopped working but I am guessing during one of the million updates it somehow got screwed up. It still works on my mac laptop just not on my mac studio. I have uninstalled and reinstalled, the appearance box is unchecked on the eyedropper, tried other versions, turned on and off the screen recording option in my settings, restarted my computer, none of it has solved the problem. I went through all the surface level suggestions already. Again haven’t seen anyone else posting about this issue so not sure why it keeps happening to me but its quite annoying not to have this feature working anymore. If I am missing something here please let me know because I need a solution to

I am using the same fonts all the time - quick edits to business cards etc. Font errors keep popping up when I open files I use all the time - for fonts that are available on Adobe Fonts. They will be removed from my system (even if I used them as recently as the day before) and just keep cycling in the Add Fonts panel. Even going on the Adobe Fonts site, clicking remove, and re adding / shut down / restart - it will just keep cycling.  

I’m using Illustrator on 2 different computers: a personal computer, and a work computer. (I’m currently logged out of the personal computer). Illustrator works on my personal computer, but not my work computer. However, the other programs that I use - Photoshop, InDesign, and Acrobat - all work fine. And I had no trouble with Illustrator until today. I tried uninstalling and reinstalling Illustrator, and that didn’t help. See the attached screenshot for the error message that I’m receiving. Thanks!

Using Windows 10 with the latest version of Illustrator CC.When I try to export as png or eps, illustrator creates a tmp file instead. If I delete the tmp extension and clear the cache on the file it recognizes the file type but that is annoying.Anyone else having this problem?Tried uninstalling and reinstalling, problem still exists.

He intentado acceder a los tutoriales de Illustrator dentro de la aplicación, pero el Panel Descubrir no funciona. Intenté acceder al mismo por medio de “Formación” y después en buscar más tutoriales, pero apareció un mensaje indicando que el Panel Descubrir tenía un error y que debía volver a cargarse, pero una vez que seleccioné dicha opción el panel solo desapareció.Desinstalé y volví a instalar Illustrator, pero el único cambio fue que ya no aparecía la pestaña de “Formación”, por lo que decidí acceder a los tutoriales por medio del menú “Ayuda”, pero el resultado fue el mismo.Recientemente, vi que este problema también ocurrió con una actualización de Phtotoshop hace unos meses, el mensaje es el mismo. 

I have grouped objects and saved, but after closing that and opening. It is not grouped. How to fix this. I have also noticed this issue is not present in Illustrator 2024 version for MacOs. Is there any fix for this issue or I need to downgrade version 2026 to 2024 if so, how to downgrade or download 2024 version. Thanks.

Hello Illustrator community,I'm a final-year undergraduate student at King's College London looking for UK-based illustrators to complete an anonymous survey for my dissertation!My research investigates perceptions of authorship and the impact of AI on cultural labour in the illustration industry, and the wider creative industries. It takes around 15 minutes to complete and all responses are fully anonymous.SURVEY LINK: Generative AI and Illustration: Authorship and Cultural Labour Impact (UK) – Fill out formPlease feel free to share this with anyone in your network who might be interested.Thank you ~

All of my other keyboard shortcuts work 100% of the time, but I cannot get the ‘effects / pathfinder’ sets to work. I’ve tried every combo, but I cannot get divide, trim, unite / merge to work. Can you assist, please?

Hello,I have an extendscript that imports a file and resizes that import based on the value in /tmp/valeurTauxReduc.txt (for example 80)app.executeMenuCommand('preview');var docRef = activeDocument;var lireTauxReduc = new File ("/tmp/valeurTauxReduc.txt");lireTauxReduc.encoding = "UTF8"; lireTauxReduc.lineFeed = "unix"; lireTauxReduc.open("r"); var resultlireTauxReduc = lireTauxReduc.readln();numbReduc = parseInt(resultlireTauxReduc);redraw();var saveFileTempo = new File("path/to/file.pdf");fichierPdf.copy(saveFileTempo);docRef.placedItems[0].relink(saveFileTempo); // Importe le fichier// Incorporer l'image importéedocRef.placedItems[0].embed();// Mise à l'échelle du décor uniquementif (lireTauxReduc.exists == true){ docRef.groupItems[0].resize(numbReduc, numbReduc, true, false, false, false, 100, Transformation.CENTER);}redraw();It works flawlessly on my Mac (Sonoma 14.6.1) but for some reason doesn’t do the resize() on a more recent one (Tahoe 26.3.1).I’ve tried debuging it

Is anyone else encountering this with Illustrator 2020? What is weird is that this function was working just fine, and then one day when I started working, all of a sudden I cannot copy and paste text into the Save As dialog box. You may think that this is just a miniscule thing to be annoyed by; however, I work for a marketing firm and I create tons of ads for businesses on the daily. It is much faster for me to just copy and paste a business's name into that field and save it really quickly. Now, what I have to do, which is super, super annoying and just takes up more of my time, is that I save it as "Untitled" into the appropriate folder, then I have to close the document, go to the folder, and rename it to get it to paste the name that I want, then I have to open the document back up. This is ridiculous and I really hope that either someone has found a way to change this setting or that Adobe updates this bug ASAP.   {Renamed By MOD}

AI fungerar inte nu ...

Hello, I am unable to access my Adobe Cloud files in my Illustrator. This is the system error that showed up when I tried to open my Cloud Files I have tried the following methods and this error still pops up:1. Uninstall and reinstalling the App2. Log out and log in Creative CloudNone of these works. Appreciate any help as majority of my files are in Cloud! 

9/10 times I'm trying to open illustrator (either going through an .ai file, or just opening the app itself), I'm faced with a blank grey screen. I’ve deleted & re-installed the app, made sure it’s all updated and nothing seems to be helping. It seems to have happened since there’s been a new pop-up every time regarding accessing data from other apps, unsure if it’s related?With it not happening every single time too (but the vast majority) I'm even more at a loss on what to do! Any advice would be greatly appreciated.

Hello Team, I have a lot of saved PNG files of my logo. Each one varies slightly in color and style. Yesterday, I noticed some of them mysteriously became distorted and no longer look like the original image that I saved. See the example screenshots attached. One of the screenshots indicates that certain files within the folder appear normal, whereas others have altered in appearance, seemingly without any intervention.  Let me share some background to when I noticed this problem (maybe it has nothing to do with the issue I am experiencing). I was working with a few of these images earlier yesterday for a separate artboard project. I copied and pasted a few PNG files onto my other artboard project, then boom, I noticed that about half of my PNG images in this folder seem to have changed on their own without me opening and modifying them!Can you tell me what happened here and how I can correct this problem?