Questions

Hi, I have downloaded from Adobe Stock 3d packaging boxes mockup but I can't find a way to place my images or illustrations correctly on it. I tried placing it with a clipping mask and adding images to symbols and then placing them but it didn't work. Normally I work with 3D mockups in Photoshop and with masks it's straightforward but I can't figure it out in Illustrator as I never do anything 3 dimensional in there. If someone can enlighten me I would really appreciate it.Thank you so much in advance! This is the mockup:https://stock.adobe.com/uk/images/realistic-box-mock-up-rectangular-packaging-boxes-white-cardboard-and-blank-vertical-pack-3d-vector-template-set-closed-square-packing-paper-containers-shipping-cases-cliparts-collection/296597108

When I open Illustrator 8 out of 10 times it freezes, and I get the beachball of doom cursor. Force quit confirms that it is not responding. The only solution I have found is restarting my computer and opening Illustrator immediately. but that doesn’t always work. This was a problem on my 2019 Macbook Pro, and I’m facing the same problem on my M5 pro that I bought yesterday.I have used the CC cleanup tool, re-installed Illustrator, deleted the /Library/Application Support/Adobe/. All other Adobe apps work fine. No idea how to fix and its killing me restarting my machine 12 times a day.

In illustrator when I to to file new the pop up window is extremely large to the point that I can't see the entire thing and I can't get to the settings or to save (create). I do have 3 screens and it spans all three. This was not a problem until the last update (can't remember when that was) and so I do have the newest version. This is not an issue in Photoshop. I would greatly appreciate any help with fixing this. Thanks.

I have used Adobe Illustrator professionally since version 8 back in 2000. Has always been a great fairly solid piece of software, the last solid version "I still use today" is CS6, very minimal if any buggy software issues.I have been hesitant to make the jump to the CC platform, and in my 2 months of experience with Illustrator 2021, it is absolute garbage.....• measurement issues when selecting multiple objects• preview issues on an i5 with integrated iris pro 6200 graphics• some toolbars won't even display sometimes• resource hog • If adobe does not create better software I think we will stick with CS6 for as long as we can until a soild competitor arises..Adobe, you've really dropped the ball on creating good software that is not heavily plagued and buggy 

Sometime in the last couple of months the beta for Illustrator is no longer available to ARM64 devices. If you previously had it installed, it can no longer be updated and if you happen to remove it, you can't re-install it. There was zero communication about this change, so I would appreciate some insight as to when we can expect it back.

I'm experiencing an issue in Illustrator where the colors on screen slightly flicker or shift in value. It is especially noticeable on bright, saturated color. It's a little difficult to explain but the video will show what I'm seeing. This is only happening in Illustrator and it doesn't happen all the time. The screen recording is from my Macbook Pro.Could this be a hardware issue? My setup:2019 Macbook PromacOS Catalina 10.15.7Adobe Illustrator 25.1 

Picture this: I drag and drop a linked file into an .ai file. For the remainder of the session, it’s listed as “linked file” and behaves accordingly. But when I save, close, and reopen the file, it’s embedded.This is making the .ai file impractically large (to the point that Illustrator consistently freezes when it finishes saving). I don’t know what I’ve done to make this happen; it wasn’t always like this and other .ai files don’t have this problem. What have I done and how can I undo it? Thanks.

Updated to the current illustrator 28.5 and I am now missing the replace all when I open a file and have to replace links. Also when I do replace the link it doesn't find all the missing links that are in the same folder. It used to update automatically when missing files were in the same folder. This is very frustrating when doing press sheets with multiple files and I've used this feature frequently as I've had to use the same file as a template and update multiple images it was an easy way to change out artwork from one image to another. 

  We are delighted to announce that Illustrator Beta is now live on Windows for ARM devices (with Qualcomm SD X-Elite processors) for the English locale. This update allows users to run Illustrator on devices with Snapdragon X Series ARM architecture-based processors through emulation mode.     Note: Only Illustrator 28.7 beta and later versions are available on Windows ARM architecture-based processors.   Key Highlights: Fully functional Illustrator on the Windows ARM platform Illustrator native x86 app runs in Emulation Mode Supports GPU acceleration Supports CPU fallback mode GPU performance benchmarks on par with native mode in certain cases Minimum System Requirements: Processor: Snapdragon X Elite X1E-78-100 (up to 3.4 GHz, 12 cores) Graphics: Snapdragon X Elite Qualcomm Adreno. Download Illustrator (beta) now and share your feedback with us. Your feedback is invaluable to us.  Illustrator (beta) is now available for testing.   Ex

I have an image with alot of shapes on it, and I would like to expand the image so that I can select the shapes I have created.  I have tried an image trace but it ruins the quality of the image.  I have also tried rasterising the image and then expanding it, but after I rasterize and then click expand, nothing happens.   

Hello!In Adobe Illustrator, as for the Unicode Replacement Character on FFFD, the glyph for Noto Sans fontThe text is just a tofu, not a black question mark with a diamond symbol.is a black diamond with a question mark symbol. Even if the glyph is included, it does'nt display on the text box, just a tofu box. Help me please fix it, even it’s not correct!

I work in GPU Outline mode with the animated zoom all day, almost every day. Suddenly, all of my shapes are not rendering properly in GPU outline mode. I can't use CPU mode, I have to be able to use animated zoom. I've noticed the corners are connected, however they look disconnected, or it looks like lines aren't connected when shapes are placed over each other. The lines are connected, shapes are properly joined, fonts are outlined etc. I think its a rendering issue, but that makes my job much harder. I have updated illustrator, I have gone back to an older version, I have reset preferences, restarted the computer multiple times, but nothing seems to be working. I believe this is a rendering issue and have tested all options in the view panel with no luck. I have attached images of what it should look like, what it looks like with GPU outline mode and a close up, and then the CPU mode. Windows 11 Pro (updated)Intel Core i5-10500 CPU @ 3.10GHz16 GB RamIntel UHD Graphics 630 Thanks

When I import certain PDFs in illustrator i get a cant't find text error and all the text displays like the picture below. i have tried adding the fonts to illustrator but that did not work   

On Windows 11 and Mac Tahoe.In the average 8 hour day, Illustrator crashes on me 8-12 times. I lose about 30 minutes to an hour of work everyday. No specific error, sometimes I get the error report screen, sometimes not. Sometimes it recovers, sometimes not. I even have Astute Saviour installed to help stay on top of saving, but since Illustrator won’t auto save while a group is isolated to edit it, then I can be editing within a group for 15 minutes without an autosave, and then I just lose it all and have to start over. Constantly throughout the day. Why not let it save while in a group, why does it kick me out of the group when I save? This feels like an easy fix and more of a secure way to make sure autosaves actually happen.I have grown to absolutely despise Illustrator.Photoshop almost never crashes on me. And Illustrator crashes on both Mac and PC platforms.I’ve gone through all suggested fixes, and it still just crashes...constantly. (update GFX, disable GFX performance , purge

I had this same issue with Photoshop a while back and eventually was given the solution (after many failed suggestions from Adobe moderators) to create a PSUserConfig.txt in the Library folder. I am not sure what the solution is here but I know my eyedropper used to work outside of Illustrator so I am not sure why it stopped working but I am guessing during one of the million updates it somehow got screwed up. It still works on my mac laptop just not on my mac studio. I have uninstalled and reinstalled, the appearance box is unchecked on the eyedropper, tried other versions, turned on and off the screen recording option in my settings, restarted my computer, none of it has solved the problem. I went through all the surface level suggestions already. Again haven’t seen anyone else posting about this issue so not sure why it keeps happening to me but its quite annoying not to have this feature working anymore. If I am missing something here please let me know because I need a solution to

I am using the same fonts all the time - quick edits to business cards etc. Font errors keep popping up when I open files I use all the time - for fonts that are available on Adobe Fonts. They will be removed from my system (even if I used them as recently as the day before) and just keep cycling in the Add Fonts panel. Even going on the Adobe Fonts site, clicking remove, and re adding / shut down / restart - it will just keep cycling.  

I’m using Illustrator on 2 different computers: a personal computer, and a work computer. (I’m currently logged out of the personal computer). Illustrator works on my personal computer, but not my work computer. However, the other programs that I use - Photoshop, InDesign, and Acrobat - all work fine. And I had no trouble with Illustrator until today. I tried uninstalling and reinstalling Illustrator, and that didn’t help. See the attached screenshot for the error message that I’m receiving. Thanks!

Using Windows 10 with the latest version of Illustrator CC.When I try to export as png or eps, illustrator creates a tmp file instead. If I delete the tmp extension and clear the cache on the file it recognizes the file type but that is annoying.Anyone else having this problem?Tried uninstalling and reinstalling, problem still exists.

After applying an appearance style to a layer which contains multiple object sublayer, toggling the visibility of individual object layers on and off does not function properly. For example,  If I turn off visibility on one of the object sublayers, turning it back on will not make the object visible. This is an issue whether objects are in a group or not. 

He intentado acceder a los tutoriales de Illustrator dentro de la aplicación, pero el Panel Descubrir no funciona. Intenté acceder al mismo por medio de “Formación” y después en buscar más tutoriales, pero apareció un mensaje indicando que el Panel Descubrir tenía un error y que debía volver a cargarse, pero una vez que seleccioné dicha opción el panel solo desapareció.Desinstalé y volví a instalar Illustrator, pero el único cambio fue que ya no aparecía la pestaña de “Formación”, por lo que decidí acceder a los tutoriales por medio del menú “Ayuda”, pero el resultado fue el mismo.Recientemente, vi que este problema también ocurrió con una actualización de Phtotoshop hace unos meses, el mensaje es el mismo. 

I have grouped objects and saved, but after closing that and opening. It is not grouped. How to fix this. I have also noticed this issue is not present in Illustrator 2024 version for MacOs. Is there any fix for this issue or I need to downgrade version 2026 to 2024 if so, how to downgrade or download 2024 version. Thanks.

Hello Illustrator community,I'm a final-year undergraduate student at King's College London looking for UK-based illustrators to complete an anonymous survey for my dissertation!My research investigates perceptions of authorship and the impact of AI on cultural labour in the illustration industry, and the wider creative industries. It takes around 15 minutes to complete and all responses are fully anonymous.SURVEY LINK: Generative AI and Illustration: Authorship and Cultural Labour Impact (UK) – Fill out formPlease feel free to share this with anyone in your network who might be interested.Thank you ~

In duplicating artboards  in Illustrator in Windows 10. Select Alt and drag to create a new artboard NO problem. My artboards go from 25, 27, 27, 28. I cannot get a 26. I have created a new artboard at the end and even tried to move it between 25 and 27 to create a 26 and Illustrator will not do it. I still get two 27 artboards. SO the secondary 27 will not export. I have to create one at the end and rename it. I've done this for years, WHAT is going on??? It's a glitch and how do I fix it?

All of my other keyboard shortcuts work 100% of the time, but I cannot get the ‘effects / pathfinder’ sets to work. I’ve tried every combo, but I cannot get divide, trim, unite / merge to work. Can you assist, please?

Hello,I have an extendscript that imports a file and resizes that import based on the value in /tmp/valeurTauxReduc.txt (for example 80)app.executeMenuCommand('preview');var docRef = activeDocument;var lireTauxReduc = new File ("/tmp/valeurTauxReduc.txt");lireTauxReduc.encoding = "UTF8"; lireTauxReduc.lineFeed = "unix"; lireTauxReduc.open("r"); var resultlireTauxReduc = lireTauxReduc.readln();numbReduc = parseInt(resultlireTauxReduc);redraw();var saveFileTempo = new File("path/to/file.pdf");fichierPdf.copy(saveFileTempo);docRef.placedItems[0].relink(saveFileTempo); // Importe le fichier// Incorporer l'image importéedocRef.placedItems[0].embed();// Mise à l'échelle du décor uniquementif (lireTauxReduc.exists == true){ docRef.groupItems[0].resize(numbReduc, numbReduc, true, false, false, false, 100, Transformation.CENTER);}redraw();It works flawlessly on my Mac (Sonoma 14.6.1) but for some reason doesn’t do the resize() on a more recent one (Tahoe 26.3.1).I’ve tried debuging it