Questions

The new update on Lightroom doesn't let me sort photos by capture date anymore. I can only sort them by upload date and there is no available option to change this. How do I fix this?

I opened my v.8.4.0 iOS version of Lightroom and noticed that several of the file names albums/folders still existed, but no photos are synced in them. I then opened up my 6.4 macOS version of Lightroom and they were also missing from the folders there, but as far as a I can tell are still in All Photos (phew!). For example, the screenshot below shows my 20160703 Cornwall photos in All Photos but the folder on the left (along with several others) are empty. I haven't knowingly removed photos from those folders, additionally the issue affects a batch of 2016 folders, but also apparently random folders from 2017, 2018, 2020 etc.How can I restore these photos to their correct folder? Or do I have put them back in one by one?  

Hello! Im a tattoo artist and i developed 5 important presets for my photos. They're not working well anymore. All photos are looking strange since a week ago. Im using the same camera (sonya6400), same light on studio. when i apply my presets the photos looks sa strange that i cant use it anymore. There is a problem too on white balance using my presets now, they are changing a lot all the photos. When i try tô adjust red tons on gradient it doesnt work very well, like there is no red anymore and the the red tons are all in orange tons. theyre are looking all terríble now. when i try tô copy and paste some old config using my presets on some edited photo it gives me strange results 

I purchased a preset online, I have it download it on my phone but don't know how to get that file into Lightroom? Can someone please help?       {Thread title updated by moderator}

O pagamento está normal, mas não consigo acessar os comandos"premium". Já cancelei pra comprar novamente e manteve q mesma coisa, e ainda perdi todos os meus presets       {Title edited by Moderator}

Ciao a tutti, ho un problema con Lightroom. Ogni 2/3 foto mi crasha contiuamente, idem quando seleziono le maschere. Ho già provato a disattivare l'uso del processore grafico ma nulla.

Hey everyone, need help. I'm getting irritated at these random blank file "images" that appear. I've gone throuh to remove the month to transfer to hard storage (can't stand the cloud), and these are undeletable and very annoying to have stick around. I've tried looking at the originals to see if there's blank previews, but no luck.I've also tried finding it in the web browser variant of the cloud storage, they don't show up there. Any help? Thanks.

Hi My masks keep turning off when I go back to the photo there is an explantion mark this is happening with all  of my photos and it is running so slow its so frustrating can you please help?

Hi, it seems there is some problem/bug.Recently I installed the adobe lightroom on my android smartphone, as I was exploring some photo editing features I kept getting stuck as the app was giving me "Adobe has suspended all sales in your country" window.After pressing "Read more", it sends me to an article regarding adobe closing sales in russia.The problem is, I'm ukrainian citizen, I live in Ukraine, I have only Ukraine citizenship status and all that. What do I do? 

This has been racking my brains now and I need some help please. My Cloud Storage in CC says 16GB out of 20GB. I'm deleting photos from LR CC and LR Mobile but it's having no difference on the cloud storage. I've also gone to Assests and Archive and it says I have no files uploaded at all. I'm completely baffled by this and wondered if someone can help me please?

I'm relatively familiar with Classic, but just getting my feet wet with this new Lightroom (Cloudy). And I'm not very handy with using an iPhone. Last night I was trying to delete a mistakenly taken photo in Lightroom on the iPhone and eventually stumbled onto how to do it. Don't know if I can go back and find it again today. Don't laugh, I struggle with the phone, primarily because of a disability. I went to YouTube looking for some tutorials, that all of the Julianne Kost Tutorials for Lightroom Mobile that I have watched so far are tied to Lightroom 5, so they are quite old, not up to date at all. I'm using current releases, Classic 8.4 and Cloudy 2.4, and what ever the current mobile app is. I'm old and don't learn very well myself, so I need some good up to date video tutorials. Can someone point me in the right direction please?

Looking to roll back a version as LR Mobile has lost the ability to sort by recent imports. The tab has gone completely! Frustrating as I use that as part of much workflow! going to try to revert but having trouble finding how to do that. 

I can't see the photos I modified years and also some days ago. They like don't exist, it is all black, like they can't synchronize, but my internet connection is okay. I tried everything but I can't recuperate my photos. I never deleted them, I don't know what to do. It's free version of lightroom mobile. I need desperately some help.Please someone tell me what should I do.

As soon as I go to the mask section of lightroom, it immidiately stops responding. It will stop working before I even select a tool and start a new mask. It will stop responding to the point of crashing. I saw that someone had a similar problem that was fixed by updating the drivers. I've now made sure everything was up to date and it still isn't working. 

Hello, I just activated my Lightroom subscription. When I try to edit my Iphone pictures it says that HEIC pictures are only supported with an active subscription. Can someone help?

Hello everyone. Here I want to ask about this Adobe Firefly Website, I want to use it. but why there is a notification like that above. What does it mean? please experts immediately answer my question.

Lightroom for mobile (android) is frequently blocking import of images because it thinks they're duplicates, but they absolutely aren't. There's no way I can see on the mobile interface to stop this behaviour.

  June'23, REMIX IT!   This month we are taking you to the cost of Maine as we roll into summer. Use your creativity to reimagine this photo and share your edits in the comments below. Follow Lightroom Community Remix It! to see the most current remix.   How to Join Make sure you have the latest version of Lightroom Desktop, iOS, or Android Follow this link to the June Remix It! Challenge in Lightroom Share a screenshot & link to your Remix in the comments below!    Check back next month to see our top picks for this challenge! Good luck, and have fun! 😄    About the photographer Celeste Guidice has been an Adobe Community Expert since 2016 and founded the Nashua Adobe User Group in 2012. She is a commercial photographer and Lightroom coach based in New Hampshire.   Helpful Links | Download Lightroom | Remix - Quick Tip | Lightroom Academy | Make your photo Remixable | How to edit Remixable photos in L

HELP. First things first. This is my operating environment and has been  for the past year. Operating system: Windows 11OS Version: Windows 11 Home (2009)Application architecture: x64System architecture: x64Computer model: System manufacturer ROG MAXIMUS XI HERO (WI-FI) / Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz Processor speed: 3.6 GHz Nvidia GeForce GTX 1070Ti Graphis Card 16GB  DDR4 RAM (Built-in memory: 16297.7 MB) Real memory available to Lightroom: 16297.7 MBReal memory used by Lightroom: 6177.6 MB (37.9%)Virtual memory used by Lightroom: 27560.9 MB ((WHY IS THIS SO HIGH?))Memory cache size: 557.5 MB Suddenly my LR program has begun acting strangly. It will only delete pictures one time per launch. In other words, if I select a number of photo's to delete it will work, but only once per launch.  When I try a 2nd time the pictures remain darkened out but undeleted.  Once this happens I can no longer export pic's I've edited.  I have tried removing the LR,

Seems that under 8.4.1, we've lost the ability to sort using the Custom Order option.  I would like to see this option reinstated.  Now my photo sequences are different in my Android app vice my Windows app.  I still have the ability to use Custom Order on the Windows app.

Lightroom, doesn't it acknowledge my payment that I I paid in Galaxy so I can't access the better functions Any ideas? 

I use Lightroom CC (mobile version) to edit photos on my Huawei P20. I recently found out a problem when publishing photos on Instagram. The photos look perfectly normal when saving them to my device from Lightroom CC but when trying to publish them on IG, there appears yellow colored areas on top of the photos. The areas are rectangle shaped and they appear differently in every photo I try to publish. Both apps (IG and Lightroom CC) were updated a few days ago and after that this problem appeared. I am able to publish non-edited photos normally on IG. If I try to take a screenshot of an edited photo it still makes the yellow areas on top of it when publishing on IG. What can be wrong with the app/apps?

Hi, I would love some help with this issue. A few weeks ago I've purchased the 'Photography plan' (Photoshop + LR + LR cc) on a website: Licentie 2 Go. (I'm Dutch, so if anyone is also from the Netherlands, please let me know...) I have activated my license, but when I go to Lightroom desktop, it says that my license is expired. After a lot (read, hours of frustration...) searching and chatting, I think I need the Serial Number. On Adobe Account > membership and payment > products, then they ask for a Serial Number. But I can't find it, not in my mail, nowhere...  Is there an other way to solve this issue, or does anyone know where to find it when you've purchased it not on Adobe?

I travel alot, and Lightroom is my go-to editing app because of its portable nature, all the features packed and downloaded. But despite this LR doesn't load? Hopefully this is a bug, because the editing works fine offline, just not if you start it up that way. Kind regards,Samuel

I am trying to connect my new Z8 to lightroom on my iPad to import photos. I connect to the Z8 wifi from my iPad. I then start Lr on my iPad (Lr 12.4, iOS 16.5.1). When I try and select camera in device, I get a "No connected camera device found." message. Not sure if this is a bug or I am missing some step. Has anyone successfully done this or have an idea of what I may be doing wrong?