Questions

Bug report.After a crash, selecting my custom preset for export results in the wrong maps being exported. Tried changing to another preset, and exporting, then going back, to no avail.I had to remove the preset, and re-add it, to get it to export properly. 

Hi Lory.  I just discovered a 1.3 GB application file in my C/Users/MyName/AppData/Local/Temp folder named "tmp-13064vRSwIu10G14hAdobe_Substance_3D_Sampler-3.0.0-rc.4-92-msvc14-x64-standard-Release-21c4e279."  Does Sampler actually need this file or may I delete it because it's so large?  Thank you.

In Designer, I have four outputs.Yet in Sampler (only after a crash issue that forces me to uninstall the app and reinstall it), it starts out with zero outputs, and then shows more than 4, including multiple of the same one.And yet still, after export, the DiffuseSmoothness image is the same as the MaskMap...even though in Designer those are clearly seaprate flows in the graph.None of this makes sense. Why do presets not work right?

Hello,I've been trying to get custom presets right. I've imported a new .sbsar preset, and it exported once. From that point on, whenever I "share" and click "Export As", the application immediately crashes. I've submitted bug reports on reload, but I'd like to remove the latest preset, in case that is what is causing the issue.This is on the latest version 3.2.0, Mac.

HiI export sbsar from substance sampler, they did not include parameter. Are there anyway to export parameter such as roughness, displacement,...? ThankTravis  

hi,I am using Substance 3D Sampler in an M1 pro macbook (ARM, Silicon) running macos 12.3 beta Monterey.It generally works pretty well, but sometimes the program closes itself, for example by dragging a custom material into the images window ("Images to material") on the right, other times with a double click on a material. I really like the program, but I hope for greater stability.

Hi guys, I'm looking for information on how to put two textures

Hello there.  I’m trying to use the excellent cloth weave layer but I have to work blindly since the 2D view will not display my cursor at all (I see it in the UI, bus as soon as I’m on the weave view, it disappears)  Workaround : paint somewhere blind, cancel, move and paint again. Not ideal  If I was on a cintiq it would be no issue but that’s not the case. Mac OS 10.15.7, core i9 32gb, AMd Radeon pro 5600M 8gb.

Hi, I want to create a material from the photo of fabric but want to preserve real-life size information. The area shown in the photo is 20cm x 20cm. After I apply the image to material to it, crop it inside Sampler and add a tiling layer to make the material seamless, I am not sure what is the real tiling size of the exported material. I can approximate it, but I would like to be sure. What is the best workflow here?

I am new to 3D sampler. Previoulsy I used photoshop filter to produce normal maps and bump maps for textures I create and use in 3D Studio Max / Vray archtectural renderings. Now that capabilit is gone from pshop and I am trying to learn how to do it in 3D sampler. I have a photo of a wood beam. 2163px H x 142px W. I want to generate normal map form it. When I bring it into 3D sampler regardless of  choosing which "Image Creation Template" I use, the output results are alway a square image. IOW the normal map that is auto generated is a square and I need it to be 2163px x 142px to match my diffuse wood beam photo/texture map. I looked thru tutorials and docs but I cannot seem to find how to achieve that. Any help is very much appreciated. 

I'm attempting to create a decal in Sampler. I think I've set it up correctly but I can't seem to use it in Painter without getting an outline edge and background color. Is this a bug or should I be setting it up another way?   

Hello,I am new to 3D Design and Texturing. I was wondering if there was a way to create this kind of glazed ceramic texture in substance 3d sampler?  

Is it possible to add Kaleidoscope generator in Sampler. For now we can use Ps or other apps for creating that pattern but separate generator would be very helpful. Thx

If I try to send to Substance 3d Painter it is grayed out and says please install Substance Painter.  It is clearly installed.  Can I specify a path somewhere?

Like in Painter?   For example brightness/contrast  affecting only  single layer?

Hi.  I have thousands of Substance materials that are available in Adobe Creative Cloud Desktop under "Stock & Marketplace" > "3D."  I would like to have these materials automatically import into Substance 3D Sampler, but none of them do.  I understand how to add these materials manually linking to a folder on my hard drive, but I would rather link directly into Creative Cloud so that every time I download a new material from substance3d.adobe.com/assets, it automatically shows up in Sampler.  Is this possible?  Thanks.

Except  AI  normal map I mean.   Once AI  is done it looks like much more convenient to mix materials in Painter . More options with filters and ancors .   Painter works less clunky.  Cool brushes to tweak height blend   etc.     Am I missing something? Wonder could I export AI layer as sbsar and use it in Painter?  Will it work?

I'm going through a tutorial on Substance Alchemist.  In it he is showing how to use an imput image to create a color pallet.  Has that been removed?  Or changed to work some other way?  I looked through the various layer tools but didn't see anything that seemed like it would do the same thing. 

Hello, I imported a PNG file in Substance Sampler,  that was created as a vector file in Illustrator. The file was added as an image to bitmap, with a base material in the layer. When I add the embroidery layer, the image shows up, but as a grey shape. The threads or the color is not showing up. Does anyone know why this is happening? Attached is a screenshot of the grey shape, but it's supposed to be red/white/blue and with thread. I also attached the PNG file that I exported from Illustrator.  Thank you 

Hello dear devs! I know this had been asked many times, but i wanna ask if adding a custom mesh will be a feature any time soon? because i want to know how to look, as example, my tire, but it's pretty hard to understand it on cube or cylinder, because i got my own UV. Thank you

All of a sudden Sampler will not launch, from Creative Cloud or from the start menu. Painter & Designer will launch. I uninstalled Sampler and reinstalled with the same results.Processor 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 GHzInstalled RAM 32.0 GB Graphics NVidia RTX 3060Windows 11 Home1-1TB SSD, 2TB HD X 2Thanks, John 

Hello there ,sampler became very slow after sunden .Ive tried to remove / rename appdata folder to see if that will change anything but its still same . I got newest drivers from nvdia , my GPU is set main processing unit . Thanks .

HiI'm following this tutorial:https://youtu.be/N01PdhIR-EQ?t=841 I can't find any "Adjustment" layer/filter and I can't find any informations about it. Please help!

<reposted in this section as suggested by support>Hi,I installed Stager, Designer, and Painter successfully on my Windows desktop, but Sampler fails.I get error 127, and I tried everything related to permission and folders access as suggested.I can install Sampler on a different computer, but not on this one.Only Sampler fails, consistently. Below is the log. I can see the installer creating the folders in \adobetemp and populating them with no problem. The space requirements in the log is 660MB, and I have tons of GBs available on C:.Exit Code: 127 -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 8 error(s), 0 warnings(s) FATAL: Error occurred in extract of package (Name: Substance3DSampler1-core Version: 3.1.2.1065). Error code: '127' ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRD27E.tmp\1\Adobe Substance 3D Sampler\cudnn_cnn_infer64_8.dll of size 660056816 ERROR: Failed to allocate after sleep also ERROR

As well as splatter .  and lots of other things ?