Questions

I have the same problem as most of people here have.  When I updated my mac to Monterey, my PSE 2019 does not work anymore!! It was working before I updated, so I know it was still ok up to that point.  I shouldn't be buying another software just because you cannot fix your bug.  I already paid for this one.  So please provide the support you promised.  Fix this bug. 

I am trying to install elements 14 onto my new laptop. I had it on my old, now broken, laptop and a PC. There is no way for me to uninstall from my broken laptop. my account is also showing me that I have no registered devices. How can I uninstall the program so I can add it to my new laptop?

VERY DISAPPOINTED IN ADOBE TODAY!!!!I own 2021 version of PS Elements  (and many older versions too)When I downloaded Monterey on my iMac... I could only open Elements once without rebooting.I read some forum fixes and tried them.... none of them worked.I couldn't even find a way to get in touch with Adobe for help.... but someone wrote me on this forum with an email address for help from Adobe.    Here's what I got for my trouble!First they wrote and said:   "PSE 2021 will not work with Mac OS Monterey So we provide you the PSE 2022 license in order to use with Latest OS"I thought, GREAT now I can use the program!!!  BUT then when I asked how do I get the lic? they wrote:  PSE 2022 will cost you but you will be getting the discount because you already have our older version of the software. WHAT??  I am forced to upgrade to 2022 just so I can use my 2021 program?  Where is the support here???  come on Adobe the prog

Elements 2022 freezes if the slider is used in 'Adjust Smart Fix' in Montery 12.2.1 on Mac Mini M1. Is this a known flaw?  Is ther a fix for it? 

My photos asre being displayed in  are "Date Modified" order rather than  "Date Created" order.  Therefore the pictures are not in chronological order.  Is there a way to have PSE disdplay them xhronilogically using "Date Created" from Explorer?

The fact that the metadata of a file cannot be seen in Photoshop Elements 2019 editor - "Der Befehl "Dateiinformationen" konnte nicht ausgeführt werden, weil die Metadatenbibliothek nicht geladen werden konnte" ("metadata library could not be loaded") -  has already been described by others around more that 2 years ago - without any solution - of course also no solution from Adobe! I wonder where is the support of Adobe that is written in big letters on its internet site. In any way, I could not find any direct contact possibility on the internet site of Adobe. Even, there is a button "contact" that leads to another of many annoying loops of FAQs etc. but no direct contact. If someone knows a direct contact adress, please tell me.Besides this complaint, that hopefully is seen by someone of Adobe, can anybody solve the problem?

bought adobe photoshop elements 2022 but redem code keeps saying invalid i tried everything for about 2-3 hours i am  thinging about bringing back to store

sometimes when I open a file that has been created for me, I get the grey/white checkered screen.   I know this has something to do with the layers, but how do I fix this so I can see the image?

Good day, After upgrading to macOS Monterey, version12.1, I am unable to access Adobe Elements 10 Organizer & Adobe Elements Editor.What is the fix?? Thank you,

Hi I have installed PSE 2022 on Windows 11 back in November 2021Version displayed isAdobe Photoshop Elements Version: 20.0 (20210907.Git.master.dc62918)  x64 Based on the information onhttps://helpx.adobe.com/photoshop-elements/release-note/update.htmlthere should be at least two updates available to me –2022 update (version 2022.1) Build: 20211214.Git.dot.221c6b72022 update (version 2022.2) Build: 20220201.Git.dot.85f4837 Is this correct and if yes, why I am not offered those updates ?

Quand j'ouvre l'adobe elements 2021 sur la partie editeur photo s'affiche ce message ( Chargement de l'espace de travail Adobe Photoshop Elements Editor ) puis le message s'efface et rien ne se passe, par contre l'editeur vidéo marche. J'ai réinstaller le logiciel pas mal de fois sans succès. S'il vous plait votre aide c'est très urgent.

Hey...I am having problems launching organizer in Elements 2022. The screen is black and everything freezes. Anyone know what this issue is and how to fix it?

photoshop elements 2021  MAC won't load - just spins 

Advanced search to find pictures whitin a timeframe. (hours)This should returns the selected hours, all images, all years and all dates.I want to tag all pictures within this timeframe(for example between 1800 and 2300 = which is in the evening) Is it possible?I would be very happy for any help....

HiI have moved to a new MacBook Pro and purchased/installed Elements 2022 as recommended by Adobe. I'm trying to Back Up and Restore from my old Mac which runs Elements 2018.Following the page https://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html carefully I sucesfully backed up onto a hard drive from the old Mac. The file backup.tly is in the back up folder. Following the Restore process I get an error message "The disk in drice xxx does not contain a valid backup". I have tried this using different hard drive back ups and each has the same error message.Any suggestions?Thanks!

I used to have adobe photoshop and now want to buy Photoshop Elements. I am not a heavy user, but only need to work with a few steps in photoshop, but with very many images. What I did in Photoshop:I create a new image in a certain dimension. I open another image, resize it and pick a layer from it and trough copy layer I paste it in the new image.  I want to save that new image for web to reduce the heavy files. Can I do such thing with Elements or has Elements other method to publish a reduced size image for webpages? Thanks for answering! 

The color tool is partially covered over  in the 2022 version of Elements

Hello,I just turned my Laptop back to factory settings and Im trying to re-installmy Photoshop Elements 11 - Every time i put the serial number in, it keeps sayingthat - Either the serial number or country information or both are missing. I haveput the number in with and without the dashes. Can someone tell me what could bethe problem?

I will be purchasing Elements today. Is it smart to import all my photos on my hard drive to Organizer? 

Hi everyone - plse help as there is no support for this because I own the version which seems old but is not really old.its fine.If I have registered Version 13 PHCS6 (own) a year ago but had to update now to windows 10 and reinstalled it and have it now againit suddenly asks me to register it again although it was already registered with same serial number .Should I ignore the message ? it simply wont connect to my account if I continue and the other option is remind me later..I can log into my account just like that but not through the open software taskline.plse help if you can.If I ignore the message and leave it will my program crash after 7 days because I did not connect to the account although it is registered already .I hope you can follow me. I also want to get the NFT moduel and need to get this fixed Ms LombardGermany

My wife is a click-happy photographer. We have two laptops and one 5TB external HD. 40k photos and growing, 300 GB file. We share duties, I catalog and tag, but since I have a color vision deficiency she does the editing. What I thought I could do was: catalog and tag on my computer and backup to external HD. Restore on her computer. While she is editing on her computer I do nothing on my computer. When we have new photos to import she stops editing and we backup her computer. I bring it to my computer. I delete the old backup and restore the new backup. We keep doing this back and forth stuff whenever we get new photos. This is nuts. Gotta be a better way. Plus it took 11 hours to do it. Any help would be appreciated. Keep it simple, I'm not all that bright. Thanks,Jerry

Bonjour, depuis que je suis sur Mac os monterey avec PE 2019 l'éditeur de photos ne fonctionne plus : j'ai un message d'erreur. j'ai donc décidé de migrer vers PE 2022 (81,60 €). Avec ce nouveau logiciel, dans organizer, je ne peux pas afficher les photos en grand, j'ai un carré gris avec un point d'interrogation au milieu. j'ai désinstallé et réinstallé plusieurs fois, mais rien n'y fait. avez-vous une solution ?merci

Just purchased Elements 2022 for my new high-spec, Windows 11 laptop. Can access the Organiser, but the program freezes completely when trying to access the Photo Editor; can only exit via Task Manager. Uninstalled and reinstalled the program, and have turned the laptop off a few times, but exactly the same problem. Any ideas, please?

Ist es irgenwie möglich PSE 2022 ohne die Creative Cloud zu installieren? Ich nutze eine frei gekaufte Version. Bei der AppleStore Version scheint das zu gehen, habe ich aber zu spät erfahren. Mit meiner, scheinbar, nicht? Was mich stört ist nicht die CC an sich, sondern dass permanent, auch wenn ich PSE nicht nutze, ein gutes Dutzend Dienste für PSE gestartet sind und laufen. Ich weiß auch unter PSE2014 (bisher genutzt) gab es Dienste , die gestartet wurden und nicht originar dem Programm, sondern der Lizenzprüfung dienten. Damit habe ich auch gar kein Problem, wenn das Programm nutze. Allerdings, wenn ich es nicht nutze gibt es für mich überhaupt keinen Grund , warum das Programm PSE "nach Haues telefonieren" möchte. Ich nutze ja schließlich ein Kauf und keine Gratisversion.

Hi,Elements 2021 keeps shutting down M1 Mac.Had no problems on MacBookAir.Any ideas?Thank you.