Questions

  every time I export a movie, regardless of resolution, frame and length, the following information is displayed: error compiling the file. Unknown error. I have a lot of disk space. The problem has been appearing for several days. Please help.

GPU Accelerated Rendering & Hardware Encoding/Decoding (adobe.com)   When I was using AP2020 I was able to use hardware-encoding option then exporting my clips. Some time ago I switched to AP2021 and that option is not available. It says that “hardware-encoding option is unavailable” however I haven’t made any changed to my hardware.   My Intel GPU enabled  and visible in Task Manager.   Any ideas how to fix it?    

I bought the discs and used it for years on a windows 7 pro machine.  Uninstalled (it had recently stopped working message was driver errors).  Got new machine HP Fury with windows 10 pro.  It installs fine and the left sided menu works great ref files etc but starting new project just does not complete.  I tested the Mac version on my old MacAir  (never used it before on it) and it installed perfectly so could use it on that but prefer on new machine. Not tried uninstalling and re installing yet as I wonder if there is something basic I am missing here.  Help much appreciated.

I'm using PE 14 and have a 1920x1080 project.If I export using the setting "HD 1080" 1920x1080 with Format: "MP4 - H.264" I get a nice mp4. But this video is not playing on my iPad with iOS 14. What is the best export setting to obtain the quality of the project and get a video file, that is playing in iOS?

I set up the project using PAL and 1080 plus 5.1 audio. All goes well until I try to adjust the volume of the audio at which stage the program just hangs also without saving. I am using Premier Elements 15

I am using Adobe Premier Elements 2020. I created a new project, added video clips and created clip markers at key points.  I then saved the project.  When I reopened the project, all of the clip markers were gone.  The markers were of the type "unnumbered."  I also created several time line markers.  These markers were preserved.  I am an occassional user opf Premier Elements.  But I have created projects in the past with clip markers and the markers were always preserved after closing and opening the project.  I am absolutely certain that I saved my project after creating the clip markers.  There was an extensive amount of time involved in creating them. Does anyone have any idea what could have happened to the clip markers?   ThanksDave

Hello, today I updated Premiere Elements 2020 to Version 18.0 (202001207-daily.2234367)After this update, the resolution is wrong, because it is far too low.Nowhere can I find the settings, to change this.  The font also seems to be wrong.  Micha   

I've a short video clip with radio music in the background.I want to add the full track, that I have as mp3, to extend the playing over the next clips in the timeline.Is there a simple way or mechanism to synchronize the full music track in soundtrack with the background music in the video to prevent annoying echos?

Hello. I'm doing 4K video editing with Premiere elements 2021 and would like to know how to make the software run smoother when editing. I have an intel i7 processor (6th generation), 16 GB of ram, an ssd (which stores the system and Premiere Elements) and a HDD (which stores the rushes; eventually, I will be able to copy the rushes to the ssd before mounting). I want to speed up the render calculation when I apply any effect (especially stabilization) to see the result properly while editing, and improve the speed of the calculation for exporting. My rushes are in H264 and I export in H264 (I found this in the Premiere Elements documentation: documentation ) During a render, my processor is at 100%, the memory has about 6GB free, and the hard drives do not exceed a few percent. So I tell myself that the best thing to do initially is to help the processor with a graphics card. Is this a good choice, will I see a difference in Premiere Elements? If so, which graphic card to choos

The last half dozen exported videos have frozen / stopped rendering at 98%I cannot close Premel 21 normally but must use the Task Manager methodWhen I get to my desktop (where I save my videos to) I find the edited video was in fact saved even thoughPremel showed frozen at 98%Any guess as to what might be causing Premel to freeze stop at 98% and not closing normally?

I have an NVidia GEForce GTX 1060 6 GB GPU.  The GPU shows up as being supported on the list here:https://helpx.adobe.com/premiere-elements/using/gpu-acceleration.html#recommended_cards However, in Premiere Elements 2021 when I go to Preferences->General, the detected graphics processor is correctly identified as the GTX 1060, but it states that it is unsupported.I'm running Windows 10 21H1 and have updated my Nvidia drivers to the latest version. I tried contacting support and they walked me through that is clearly a generic debugging list:Delete the preference files for Premiere ElementsMake sure that the program folders had read/write permissionsDouble check my computer's capabilities (i7-7700 with 32 GB)I'm running on a local admin account.  I gave up when they tried getting me to create a new local test account on Windows afte I spent an hour with them. I'm open to other suggestions.  Carlos

I am using Premiere Elements 15. I simply want to edit video clips to upload to Adobe Stock, such as mute the audio and do some cutting. Elements always creates a project with an extension of "prel". I don't want a project. I just want my edited video to be in the file folder that it was in originally, just like they are when I correct photos with Photoshop. I can't seem to figure out how to do this.

Hi, I am having problems exporting a video in elements 2021. When I select the 'Disc' option and then down in the dialogue box select Disc instead of ISO Images, on selecting the DVD drive (external), I get the message 'No burners detected'. Is my DVD drive faulty? I can read other dvds perfectly.

Buongiorno, scusate la domanda che credo banale, ma non riesco a capire se Premiere Elements fa parte delle applicazioni di Creative Cloud oppure se è un programma a parte e va acquistato.Grazie di sciogliermi questo dilemmaAlessandra

I am unable to export a finished video because the error message "Shake reduction is in progress or has encountered an error" appears.It continues "Please restart export once process is complete or resolve the error and try again."  How to I find and resolve this error ??

Apologies for a naive question; I am new to Premiere Elements and I am trying to learn on the fly.  I have a project  which is a video of my father and another project which is a video of my grandmother.  I would like to create one DVD for my mom which is a combination of both.  How can I do this?

In Elements 12 my tools, on the right, and layers, on the left, all disappeared. In the Window menu, Tools is checked but Layers is unchecked. I tried checking it but nothing happens. A post on this subject said to update Preferences, but I'm not sure what exactly to do there. Clicking Reset Panels didn't help either. Thanks so much for any suggestions.

I am helping out a newbe photographer in another state. My plan is to download the trial version of Elements so I am able to walk him thru the process. He has purchased the full version of Elements which I feel will more than suit his needs. I currently use Photoshop for my commercial work but I am not familiar with Elements. My questions are, 1) is the trial version a full version (I am not concerned with watermarks as I only need to see all the controls)? Will downloading and installing the trial in any way mess with my current Photoshop (vs 22.4.0)? I plan to delete Elements as soon as I get my friend up to speed. Thanks in advance, David

I purchased Elements 12 in 2013; I have the store receipt, box, discs, etc. Since that time, I've been using it without issue until last week when I suddenly received the message that my "trial was expired". Curious. I've tried licensing Elements again, without luck, and/or putting in the serial number. Any suggestions, please?

Only sound is imported. How do I import 4K video from GoPro7 to Premiere Elements 2018?

Newbie questions -1) One time purchase - unlike Adobe photoshop, Adobe elements is a one time purchase and you need not buy or upgrade unless you want to?  2) Reinstallation - you can install in two devices and re-install mutliple times? 

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Hello everyone,Premiere Elements 14 is not opening, the cursor just rolls and nothing happens.  No error msg, nothing.  Already rebooted, installed updates, checked these forums.  Called customer support and they directed me here, where the same previously posted question says contact cust support.  Is there some driver I'm missing or what? If I uninstall and re-install the software will I lose all my projects/files/ clips?  Thanks for any info.-Cecilia

Hi All, This is regarding SW:Premiere Elements 2020 .Could you please provide us the purchasing link for version 2020, as below link takes us to purchase for version 2021.https://commerce.adobe.com/checkout/email/?items%5B0%5D%5Bid%5D=4C18D17BE14BB584F877EE2EC8753A0D&items%5B0%5D%5Bcs%5D=0&cli=creative&co=US&lang=enSo, I request you to please share the link for version 2020.

I have recently upgraded my MacOs from 10.13 to Version 11.4 and now Premiere Elements 2018 willl not work?The application files are still in the Applications folder. How do I restore this application please?Thanks Mike