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Matt25989088izly
Participant
June 7, 2023
Question

Footage freezing both in playback and in export

  • June 7, 2023
  • 1 reply
  • 203 views

I recently updated from 22 to 23 and it has brought forth a new problem I've never seen before. My footage (Sony A7siii, 4k 120 8bit) that has worked smoothly and perfectly on older versions of Premiere, is frozen when played back (rendered) and in the export as well. It seems to be choppy at 100% speed, but when slowed down it completely freezes.

I've redownloaded Premiere, run the Cloud Cleaner Tool, cleared cache, changed from frame sampling to optical flow, tried different sequence / export settings, nothing is seeming to work. 

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 7, 2023

    Hello @Matt25989088izly,

    I saw your message and wanted to respond. Unfortunately, I'm not on the product team, so I can't address your bug directly. Sorry.
     
    However, I can give the advice to format your bug report as indicated in this post: How do I write a bug report? 

Use the template and that will help the team investigate the issue more easily.
     

    Use the template below to provide us with information: 

    • Issue - A short description of the problem. 
    • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
    • Operating system - Windows or macOS, and which version of those operating systems?
    • System Info: CPU, GPU, RAM, HD:

      • CPU

      • GPU and Driver Version

      • RAM

      • Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).

    • Video format: Provide information about the type of video you're using. For example, XAVC-I 4:2:2 10-bit. If you're not sure, let us know what settings you selected on the camera. If you don't have access to the camera, sharing a sample file is useful. 
    • Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
    • Steps to reproduce - Exact steps, in a numbered list, that are needed to reproduce the problem.  
    • Expected result - What should have happened after the last step?
    • Actual result -  What did happen after the previous step? 

     

    Optional but helpful: upload media, project files, screenshots, or screen recordings demonstrating the issue. 


    Hope the advice is helpful.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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