Questions

Hi. I am using Robohelp 2019 v2019.0.14. I have several pages that use multiple stylesheets but when I compile using Responsive HTML only the main project stylesheet is included. Can someone please explain how I can get all stylesheets to be included?  Many thanks in advance.

Hello,I am not sure if this is user error or not.  I am using RH2020 (mac) with a Responsive HTML5 output. The issue i am facing is that the breadcrumb links (other than Home) do not navigate to intended page when clicked.  When i view the output in firefox developer tools, all breadcrumb links give the following url value: href="../../#" so clicking on them does nothing.   I added the breadcrumbs by going into my master page for web output and placed a breadcrumb placeholder in the header.  The actual text readout is perfect - just that the links don't work. Is there some step i am missing with this? 

RoboHelp 2020's autogeneration inserts social media links into my Responsive HTML output.Is there a setting or other means to prevent this generated output?

Hello,Not sure where to start troubleshooting.  I am using RH2020 MAC - update 1.  I am using the HTML5 output.  When i perform a search, there are some search result items return the entire page text contents in the search results window.  In viewing the topic code, nothing seems to jump out at me that would cause the issue.  In several instances, the term will only be listed once in the topic but the entire topic's contents will be listed in the search resultsResearch Results for "STIX"result 1xxxresult 2xxxxresult 3all text in the topicresult 4xxxxx    

I am using RH 2019. I generated a Responsive HTML 5 project. It works fine on Chrome (Windows and Mac); however, the TOC doesn't appear on Safari (Mac). Is there something I can do?

Hi, Everyone. In RH 2019 (new UI), I'm starting a new project and importing a Word doc. Looking for help with best practices for the import. I've pulled in my chosen CSS from a good RH project. Can anyone tell me best practices for the Word Import Settings dialog? Thank you! What is "Load Settings"?Topic Name Pattern?Paragraph Tab?Character Tab?Any way to exclude MS Word bookmarks from the import? 

I am upgrading a large-ish project from Robohelp 2017 to Robohelp 2020, where I have used snippets extensively. However, the snippets are moving to outside of lists when they have been placed in lists.Here's an example:In 2017:<ol style="list-style: decimal;"><li><p><a href="javascript:BSSCPopup('../PopupTopics/Opening_Account_Data.htm');"id="a1">Open Account Data for the job</a>.</p></li><li><p><span>Click </span><span class="Button-Menu">Design Data</span><span>in the left menu.<br /></span><span class="NoAction">The Overall section will be automaticallyselected.</span></p></li><?rh-placeholder type="snippet" ref="JobTemplateDesignDataOverall" ?></ol> inside the JobTemplateDesignDataOverall snippet, I have a bunch of list items, but I removed the <OL> tags from the snippet, so that it could be placed within an existing list at a

Hello,We just updated to RH 2020 this week and are seeing 2 issues. One is that when we generate a Responsive Output, the Search Results displays breadcrumbs under every topic. Also, the text that displays below each topic seems almost random  and ideally, we'd like it to display the intro para - I've played around with context/characters but that hasn't seem to have helped. Any input would be much appreciated!  

Not a question. Just sharing the knowledge I gained from converting our RoboHelp HTML topic-based glossary to RoboHelp HTML's .GLO glossary.For years we've provided a glossary via a single topic; terms and definitions were presented in 2-column tables - one table for each letter, A-Z, top to bottom. Jump links for each letter at the top of the topic. For various reasons, I've been looking at the .GLO function (I really like the hotspot wizard, but I'm still not sure if it'll create any unintended formatting consequences with our content (thousands of topics)). We have a couple hundred terms and manually copying/pasting them in RoboHelp HTML is NOT something we want to do so I decided to see if I could automate most of the process (particularly since there's a single .GLO file and the guts of the terms/definitions is basic HTML).What you'll need:RoboHelp HTML 10 or RoboHelp HTML 2017 (likely applies to other versions; we have these two so I can verify it worked in both)MS Excel (or some

RH 2017 (latest) So, in some of our .htm pages, I noticed this style block kept appearing:  <style type="text/css">/*<![CDATA[*/ A:visited { color: #954F72; } A:link { color: #0563C1; } /*]]>*/</style>  This conflicts (takes precedence) with our style sheet, so I removed them. But what causes them to appear in the first place? I'm guessing it appears due to a copy and paste from Word into RH. Is that right? If so, is there a setting somewhere that turns this off so that copy-pasting only pastes straight text? I've not seen anything like that setting, and so my usual process is to paste into something that strips out all inline styling first, like Np++. Then copy from there into RH. I know in RH I can right-click on paragraphs, and choose Remove Attribute to get rid of inline styling at the paragraph level. But that doesn't do anything to this style block that gets added into the header. Thank you.

I've found a couple of other topics on the boards relating to this, but it looks like they might be for different versions of Robohelp. Thanks to Peter's great help on my PDF build issue I am on a roll. One more question ... it appears that the online docs generate fine as far as styles go. I'm using different master pages for online and print (different headers and footers).  I attached the same style sheet to the master pages.  The online docs use the style sheet as intended, but the PDF does not (it's like the styles don't exist). I've seen other posts that indicate that online and print need to use different style sheets. What do I need to add to the online style sheet to get the PDF Output to recognize that it will be used for print output?

I have a curious situation where a topic is suddenly not appearing in the compiled ToC. The topic is listed in the browser's navigation pane, but when I click on it, a message tells me the file is missing and may have been moved, edited or deleted. From within RH, the topic's file appears in the Contents list and the Table of Contents list, and it can be opened from both lists. Further, when I look in Explorer, the file is there, in the same folder as the other topics that appear with it in the compiled ToC. (These sibling topics display fine in the browser.) What could have caused one file that is certainly not mising in an RH project to be considered missing by a browser?

How can I remove the Favorites button from the home page? I use the 2020 version of  RoboHelp. 

I thought my questions were at an end. LOL I am having no problem generating Responsive HTML for my large project, but the PDF output has not yet been successful. I've poured over my project to try to figure out why it keeps failing, but I'm at a loss. Here is what I've checked so far. Java SE Runtime 8u261 is installed to its default installation path 64-bit machine, 64-bit version.Adobe Robohelp is installed to its default installation pathMy RoboHelp project is built on my local D drive, but it is synched with a folder on Dropbox for backup and distribution to the company I am doing the docs forThere are no broken links (close to 800 topics total in two manuals)One mystery file was listed in the RoboHelp log. I kept getting one message in the log that it failed to copy D:/Dropbox/ ....... (project path) ...../contents/assets/masterpages/_rhdefault.css. So I manually created a copy of that file and pasted it into that location.  The error went away. The big puzzle is w

In RoboHelp 2017 I used a file named redistrb.txt found in the Redist folder to determine what to ship with my Windows app and chm file. Where are these same files for RoboHelp 2020? here is what was in the 2017 list:Please refer to the "Redistributables" section of the AdobeLicense Agreement that you received with this product for specificrequirements regarding the Adobe Redistributables.The Adobe Redistributables for this product are listed below:-------------------------------------------------------------ActxWH.dllCSH.DLLcshtml.dllHelpDesk.ocxHHActiveX.dllHTMLWH.DLLINETWH16.DLLINETWH32.DLLNpwsc32.dllPopup.ocxRHGBTN32.DLLRHMMPLAY.DLLROBOEX32.DLL

Hello. I installed RoboHelp 2020. But after opening the program a new window appears , where I want to click on "Start free trial", I always get the message "An error occurred". If i close the window the whole RoboHelp program shutts down. If there is someone, who solved the problem or had the same problem, i would be thankful. Best regards.

i have a mockup in which there are 2 smartlayers .i have 2 folders i need a script in which 1 smart layer should be replaced with photos in one folder and another smart layer from second folder and save that as jpeg  is there any scripts for that 

Hi Folks, I'm a lone tech writer at my company. We are now hiring two other writers. Our setup is very simple. We'e all on Windows 10 and use the latest version of RH 2019. I want to setup a source control system to manage the files. Note, we have no budget to get new software/hardware etc, so will probably have to use open source, eg Git. What software would you recommend?Also, anything we should avoid? Thanks.

I read here about using Conditional Tags from publishing, and have set that up. But here is my issue - I publish content to a test site first for review. After review, I publish to a production site.  The new content I'm building covers several subjects, all with different areas. I'm working on several at a time. I *can* tag them all, but it will be a drag when I publish to test to untag them, then retag.   Is there any way to tag my Books in the TOC? I haven't found a way yet, but that would be much simpler. Is there a better way to handle this? I *could* have two different Projects, but then would have to copy over data and add the screenshots, which would also be a lot of work. Very open to any of your suggestions. Thank you, stay healthy! Anahid

I am trying to allign some text within my project, but the option within the 'Properties Panel' isn't showing. When I go through all of the different headings in the panel, no font or text options are available to me. I have tried highlighting my text and also selecting before or after the text on the same line and still no luck. I am using a .css file on my topics and nothing appeared when I created a blank topic with no stylesheet attached to it either.Thanks in advance for the help.

Using RH 2019. Trying to connect RH to SP OK. when I create a connection profile to the root address of our intranet, RH lets me login in and make the connection.https://broadridge.sharepoint.com/sites/TechnicalDocumentation/SitePages/Home.aspx However, I need to connect to our tech docs folders is at: https://broadridge.sharepoint.com/sites/TechnicalDocumentation/Shared%20Documents/Forms/AllItems.aspx?viewid=12ebf928%2Da4b5%2D4060%2D932c%2D8ee545fe5417&id=%2Fsites%2FTechnicalDocumentation%2FShared%20Documents%2FTEST When I do this, an error appears saying it could not find the site and check for permissions. I'm the SP admin so have full control.  Anyone know why this is happening and how to get around it? 

Notes on my experience with the "Indexing Reference" error, and how it was ultimately resolved. Been using RH since pre-Macromedia; managed multiple upgrades over the years/versions.Been using RH 2019 for approximately 1 year for 2 projects created in that version.Kept up with updates; currently running RH 2019.0.14 NewInstalled RH 2020, but holding off on upgrading/using to see what issues/bugs might be present.Also maintaining/actively developing 13 legacy projects in RH 2017.Started the upgrade for those legacy projects to RH 2019 (with the assumption we'll be going to RH 2020 once I've confirmed it's stable/supportable for OUR needs).Part of my upgrade process/test involves test-generating/compiling Responsive HTML 5 output (our main/primary output type).12 of the 13  projects passed all my tests - successful upgrade and compile.1 of the 13 projects successfully upgraded, but did not compile. Got stuck on the dreaded "Indexing Reference" process/error.Looked at every

Hello all of you! Just finished a major project in RH2019 classic based on merged MS webhelp chm's . Didn't migrate to RH2019 because I had errors and quirky parts (opening daughterwindows and things like that, sorry it's a while ago). I've chosen for safety, had lost a lot of time trying to upgrade. Pressure is off now, and I should start looking in upgrading to the most recent version of RH.I'm having several questions.Can I install the latest version of RH and start doing some tests, without loosing the possibility to continue working in RH2019 classic? I don't want to 'test' this, as it could be a irreversible choice. Knowing I had troubles with RH2019 'modern' gui and my setup of merged project, which would be the right path to follow for a test? best regards Olivier

Two of us share 20 child projects and had been working in RH 2019 Classic Version. We upgraded each project to RH2019 and now the search option is confined to the current project after it was generated. Is there a way to get the search capability back for the entire project?

Is there any way to insert Javascript and HTML forms into my Robohelp project?   My requirement is to create a login form which then accessess an authentication server.