Questions

Hi,New issue with the Drop-Down Text "box".I use the D-D-T for a dictionnary of actions for our technicians. They click the name of the action and its description appears. Very usefull and makes the page seem less dense.I started the dictionnary a few weeks ago. Went back in to finish it. Went at the bottom of the list of actions and typed in the next action. Further in that same Topic, I copied the definition of the action, went back to the action name and selected it. I then clicked the DropDown Text option button (icon). Normally, the "Type your dropdown text here" appears directly under the Header. This time, and for all the others I created today, the insert section appeared under a previously created DDT. At first, I would cancel the insertion, delete the new Header, save the cancellation and try again. Image below.After a few times that it did that, I copied the text in the offered insertion section. Below, the result in the Published page.The Headers Demande de renvoi... and th

Hi,I’m in a Topic that was imported from RH 2017. When I click in a line, the Font size will be shown, the Font type or the text format won’t. We should be able to see all the text information.Pierre

I've recently opened a project in RH 2017 but prior to loading it into RH 2017, my team has been using RH 11 for online help. When I open the .xpj file in RH 2017, some of my TOC pages are not able to be opened. The TOC pages that aren't able to be opened show up with a red x, as shown below.When I attempt to open that specific TOC page, it takes me to the TOC Page Properties window.Additionally, the logos/pictures I've added into those specific pages (the ones I can no longer open in RH 2017) show a s a broken link after compiling. Is there any way that I can make the TOC pages editable without deleting each and re-adding them?

Hi,As someone else already asked, “Why is there between 3 and 6 seconds delay when I click the Font scrolling arrow? You answered that RH had to verify the Font listing or group or available.When the Topic is open for edition, can’t it check the fonts available once and remember it? I’m pretty sure that 99% of RH users use the fonts offered.Pierre

Hi,I tried to click at the beginning of a Drop-down text title. I don’t know why, it selected the letter on the right. Tried to click anywhere else in the document, it selected the letter on the right all the times. I saved my work, closed the Topic and reopened it. I could now click at the start of a line or between two letters.It’s not the first time this happens. Why is this happening?Pierre

Good morning ladies and gents, it's me again, promising another highly annoying question (sorry)...First off, sorry for all the censoring on the images, I simply have to, I have no choice.  TO BUSINESS!So since Willam van Weelden​ and PeterGrainge​, among others (excuse me please if I forget someone) helped me to get custom TOC icons again in my landing page using the Indigo layout after Update 2, my documentation has really taken off.  People are impressed and everybody loves it.  It looks brilliant, and I'm really happy it turned out so well.However, I now have a new idea, and I would like to build on this idea of mine, if you would be so kind as to give it a read.  Our product is to be sold as a suite, comprising of 3 different sections:  A design studio, a customer portal and an online marketplace/app store.  Each one of these three "sections" will end up having it's own documentation, and I would like to connect them somehow.  This is what I have

Hi,I am creating a webhelp output in RoboHelp 2017.When we search for a keyword in the Help file, and the results are generated, the rank column appears with the relative ranks of the result. However, I have noted that if I drag the left panel, there is an alignment issue. The column header, 'Rank' stays stagnant, and the results in the columns below are fluid, and move along with the pane.Is there any way in which we can resolve this issue such that the column title is also aligned with the results?And can we reverse the order of the ranks, if required? Can we make any edits such that the user can see the ranks in a descending order?

RoboHelp 2019 problemsHi Y'all,In this discussion, I will be asking questions on how to format text, how to use the different options like "Lists", and why RH acts in a certain way.1-     There are two types of text environment I’m using: the general Body and the Drop-down text Body.Why does the text or the paragraphs format differently?See image “23 avr.19 – List formatting in Author mode” (at the end of the page.)See image “23 avr.19 – List formatting in View mode” (at the end of the page.)Author and Preview mode are the same, the published View mode is different. Why and how can I fix this?2-     Copy/paste part of a phrase (not even a paragraph) to another phrase from and to the same topic;The part copied was automatically formatted (in bold) as the text already there.Selected the copied text to remove the bold format. Impossible.Had to click “Clear formatting” and reformat the entire phrase (Font, Size, Left Margin, Bold for part of the text

We have an icon that is used for all our desktop shortcuts.  I know I can add it in the heading of a master page,  but it's small and I thought it would work embedded as a non-repeating background image for my h1 heading tag.  It looks great while authoring and appears as expected in the responsive HTML output, but the image is just missing in the chm output.  The heading is moved to the right to accommodate the image.  It just doesn't display.  Is this supposed to work?Jim

Hi,In my last discussion, I mentioned that gaps appeared in the text after I pressed the "Update type" button. I also mentioned that, on the right of the gap, part of the word would be underlined with dots. To remove the gaps, you right click the dotted part of the word and select "Ignore".Last friday, I created a new Topic, saved it and closed RoboHelp. This morning, I opened the project and that Topic.As you can see in the image above, ALL THE GAPS ARE BACK... I’ve just corrected the Topic, by doing the action of selecting "Igonre". I noticed that the Save changes asterisk (*) was not present on the Topics tab. I guess that ignoring the gaps is not considered a change.I saved the Topic, close it and RoboHelp to see what would happen…When I reopenned the Topic, the exact same gaps, as the image above, reappeared. Question 1 : Does this mean that I will have to completely REWRITE THIS TOPIC… AGAIN???Question 2 : Does this mean that I will have those Gaps in all my new Topics?Pierre

Hi,For some reason that I cannot grasp, if I click in a line, I will see the Font size (Type will show "p"). If I click another line, even the font size disappears (type will show "Span").Why “Span” for a paragraph and “P” for another paragraph that’s the same as the first?With my cursor still in a "Span" type line, I clicked the Update Style button, thinking that it would change it to "P", or stay the same, or it would open an option window, or something to help me.After I clicked the button, the entire Topic blinked once, the Type remained to "Span", but the entire Topic changed. Now, I have gaps between two words. There are also gaps inside words (ex.: appl ication). The size of the gaps are about two extra spaces.I tried the Undo button. It undid nothing.If I place my cursor on the gap’s right side and press Backspace, the gap will remain, but the letter on its left will be erased.Tried to erase a word that had that gap. The word was deleted, but not the gap.Question 1: WHY do you

Hi,It seems that inside a Drop-down text “box”, top and bottom margins do not work. I position my cursor at the beginning of the paragraph, insert the value (ex.: 6 pt for bottom or top, depending) and the paragraph stays the same. Left margin is possible (ex.: 14 pt).Pierre

Greetings!I need the forum's assistance with something silly which may be just a misconception on my side. Each time I open Robohelp 2019, it always defaults to Release. There's no option or prompt anywhere to switch to Classic. Any suggestions on how I can go straight to Classic each time I open RH?The only way I've been able to pull up Classic is by finding an .xpj file (one that was never converted to Release), and then double clicking on it. My goal is however to find a way to open Classic first, and then to be able to select from the list of recent projects. This way we don't have to ask our editors to go and look for the .xpj files each time. Thank you in advance for your help

RH 2019 Release 6 includes quite a few nice enhancements, one of which is the ability to enable/disable the "Highlight Search Results" checkbox on the Indigo skin/layout. Sadly, this is yet to be added to the rest of the skins/layouts. Here are the exact steps on how to enable this checkbox for Azure_Blue:Note: In the event that you've found a better way or have noticed any issues with this method, please share them.  Open RH 2019 Classic Open your project and make sure that you have added the Azure_Blue layout to itSave All and Exit RHGo to the path where your RH project is, and then to !ScreenLayout! -> Azure_BlueCreate a backup of the Topic.slp fileOpen the Topic.slp file with NotepadLocate and delete the 2 rows of code highlighted in yellowSave the fileNow Open RH 2019 Classic and try generating your output again. The "Highlight Search Results" checkbox should be visible, and it should function exactly like it does with Indigo (and also the way it did with WebHelp outputs g

I have glossary items.  I have specified the glossary in the preset.  The chm gets generated and there isn't a glossary tab at all.  What have I missed?Jim

Hi,Want to report a glitch. When I fomat text, if I need to change the Font color and I use the "Pick color from screen" tool (see Image 1 - Pick color), sometimes, the color selector (see Image 2 - Color selector) will remain in the middle of the screen, it will be visible over everything. It will be transparent, but a reboot will be necessary to remove it.Image 2 does not show the actual problem, it shows the Color selector.Thanks,PierreImage 1 - Pick color from screen toolImage 2 - Color selector (the round thing)

RoboHelp 2019 - Hi Y'all,There are two types of text environment I’m using: the general Body and the Drop-down text Body.Why does the text or the paragraphs format differently?See image “23 avr.19 – List formatting in Author mode” .See image “23 avr.19 – List formatting in View mode”.Author and Preview mode are the same, the published View mode is different. Why and how can I fix this?Pierre

We use robohelp for online help.A security scan of the product is reporting "HTML5: Overly Permissive Message Posting Policy" against Funtion:Window:postMessage in robohelp.They do not like that a "*" is being used when sending messages via postMessage:Is this a real problem? Thanks===HTML5: Overly Permissive Message Posting Policy ( 11347 ) SummaryA broadcast of information to windows on the client-side using postMessage was observed. The postMessage function is one of the features of HTML5 that allows a window to send messages to another open window. The typical syntax of postMessage is window.postMessage(message, targetOrigin, [transfer]).The message parameter contains the information to be shared and targetOrigin indicates the origin of the destination window. It is recommended to explicitly specify the targetOrigin intended for a particular message. While the function permits the use of a wildcard character (*) for the targetOrigin, allowing the message to be shared to any window,

I am working with RoboHelp 2017. For my project, the titles in the TOC pane are pretty long. I need to know if text wrapping in the TOC pane is a possibility. Can I apply text wrapping to the content in the TOC pane. Then it would also be consistent with the Search pane, which allows text wrapping.Kindly see to it.

I'm working with RoboHelp 2017 to create a responsive HTML5 output for a customized Indigo template. When I view the output in Firefox, IE, and Chrome, the hamburger menu icon disappears when the browser is maximized. Each browser has a different size threshold for the icon disappearing. How can I fix this and make the icon always visible?

Ich arbeite nun seit Jahren erfolgreich mit versch. RoboHelp-Versionen ("Classic") und nutzte meist nur den Import von Word-Dokumenten, um daraus chm-Files zu erzeugen.Das versuche ich nun auch mit der neuen Version 2019 (gerade auf 2019.0.6 upgedatet), dabei gelingt aber der Import nicht mehr.RoboHelp liest/analysiert das zu importierende Dokument, erkennt jedoch die Überschriftenformate des Word-Dokuments nicht und stellt diese dann in den Import-Einstellungen(Mapping) nicht zur Auswahl.Dementsprechend werden die Überschriftenformate beim Import nicht korrekt umgesetzt und die gesamte Struktur/Numerierung etc. passt nicht mehr.Was kann ich tun?Gibt es Tipps?Vielen Dank im Voraus!

Hello! We currently have 4 writers who run RH 2017 on their dedicated PCs. Our version control solution is provided by RoboSource Control 3.1, which connects to MS SQL Server 2005 + databases. Our writers aren't technical people. So what we like about our current solution is that they just start editing a topic and it auto-checks itself out (and any related files required) and locks it until they check it in - and we don't have to worry or deal with merging different versions of project files.I'm now evaluating RH 2019 (new), and curious whether any of the currently supported source control solutions (GIT, SharePoint online, else?) support a process (auto-check out, lock file(s), check in, and no merge required) our writers are used to. I'm not familiar with those solutions/products (our company does have SharePoint online), but I know RSC 3.1 isn't supported.Finally, I'm attending STC's Summit next week so if one of the forum mods reads this, it'd be nice if I could see some of these

Hello,we are using RH 2019 (2019.0.6) with responsive html (charcoal gray) and our project includes a page with a lot of links to manuals (pdf).When generating it, the links on the page itself are correct like assets/docs/document1.pdfBut when being searched the results don't show and refer to the recursive path.The link allways refers to the original export path like x:/s3000/test/assets/docs/document1.pdf (network drive) or //adgsc1/websites/s3000/test/assets/docs/document1.pdf (network path).Also when coppying the files to our webserver manually, or publishing them with RH, the path in the search results stays the same.

Using RH2019 and printed documentation output. When a topic goes on to a new page, the text is cut in half horizontally, as shown in the image here. I made it so that there are no page breaks within <p> tags (and other tags), and added top margins to those tags, to no avail. Does anyone have any thoughts on how I can avoid this? Thank you!

Hi,I am using Robohelp 2015 to create help files in the WebHelp format. Last week, my client reported that the submitted help files are failing the security vulnerability test. I have attached a sample of the issue reported. I can send the complete report if so required.They are moving to a different server which has high security system in place. The production promote date is fast approaching and I am unable to find a fix for the same. I tried the fixes suggested in the following sites:Cross-site scripting vulnerabilityHow to fix security vulnerabilities in WebHelp output | RoboHelp (2015 release)But, the client is reporting the same issue. Could you please let me know what I should do as soon as possible so that I can fix it before the production promote.Thanks,Sreekala