Questions

As with new Adobe Update 4, I am able to generate PDF file.However, in Header I am getting characters as  . And in Footer, I am getting page number as 25/223, even though I had never defined page numbers in any  Master Page.

We are using RoboHelp 2015 to generate webhelp.   Don't know how long this has been a problem, but was just reported after a service pack release of our software.  When the user is in the 'full help' screen and either clicks on the 'Search' button on the left or types something into the search field at the top and clicks 'Go', the following message is displayed:That line in whutils.js is just a comment.  Any ideas?Phil

Hi,I can't find the way to add and use the Italian Spellcheck.It was there in Robohelp 2017 and now disappear.Anyonw can help?I just have those:thanksMichele

Hello Together,I have a Installation bug with Adobe RoboHelp on Windows 10 OS.Edition:      Windows 10 EnterpriseVersion:     1709Build:          16299.847Here the log file:01/09/19 09:26:49:711 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 1676 | Build Version - 1.15.0.4601/09/19 09:26:49:711 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 1676 | Logging Level verbosity Set  to 401/09/19 09:26:49:741 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 1676 | Successfully fetched the optionXML content from MSI database ...01/09/19 09:26:49:755 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 1676 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\Users\butufan\Downloads\Robo_Help_DE\Build\Robo_Help_DE.msi" /qn 01/09/19 09:26:51:354 | [INFO] |&nbsp

Hello,I modified the Publish property of the Responsive HTML5 output by having it automatically point to my departments test server. when i access it via any browser, it loads like this:it looks like the output within the output. if i use the left-hand side TOC it will eventually fix itself. but if i start using the TOC in the inside, it will continue to navigate to other topics without fixing itself. any thoughts on why this loads this way? and any recommendations on how to fix it?when i View Result, and it loads locally, it doesn't show this issue.thanks for any help.robohelp 2015 (12.0.2.384)

I'm receiving two JavaScript errors in my compiled Help project:1. The value of the property 'registerListener' is null or undefined, not a function object2. Object doesn't support property or method 'trim'Using: RoboHelp 2017, HTML - compiling as WebHelp.Background: Each year I edit the header/footer file and update the year, then recompile and republish the project to our server. I installed a new version of RoboHelp this year, and evidently hadn't worked in the project until I went in to update the year, so I was prompted to upgrade the project (which I did). I'm not sure if the upgrade caused the issues but it seems suspicious. After publishing, the javascript errors started.#1At first, we were receiving the error 'gbAIRSSL' is undefined. A coder reviewed the error and asked me to insert this line (var gbAIRSSL=false;) in the header of whver_nc.js file. It fixed the original issue but created the registerListener issue.#2From our Help menu in the program, we have a few single topic

Could any one list me out all the pre-requisites for generating a PDF file , in Adobe Robohelp 2019.Where is default.htt?I am not able to generate even with files having no images.

After I generate a web help successfully, and transfer the whole output folder into different location.In the new location, which file in Output shall I open so that Web help opens as it displays at the time of generation.

Oggi è mercoledì 9 gennaio 2019 e tentando di avere una comincazione via chat con adobe ottengo questo messaggio:qualcosa non va..potete verificare?salutiMichele

When I create a new project with RoboHelo 2017, is there a way to create subdirectories within the project folder for html, css, and images? I had hoped that the folder structure presented in Project Manager was mirrored on disk, but it isn't and now I have one big folder full of html, css, and images. I'm surprised that projects don't have a better default folder structure. Am I missing something here?

To identify the content that is required by tooltips in my application, I currently add tags to the start and end of the relevant content in each Help topic. They use the following format:<tooltipabc></tooltipabc>The relevant tooltip content is picked up by the software, which is great. However, RoboHelp does not like them as it sees them as alien, and highlights them in red. When they are used within tables, they appear to corrupt the table, and make it hard to edit it. My question please: could anyone suggest a way of hiding information within a topic that does not involve using tags such as these? This information should not be visible to the reader, but could hopefully be picked up by the application, which would look for tags beginning with a certain word, for example, "tooltip". I currently use the HTML5 output. I'd really appreciate any advice on this. Thanks.

I'm working on a project that employs user defined variables as placeholders for some unknowns that I'm updating as decisions are made on the content. However, when I compile the HTML, the user variables are not updated in all places. For example, User_Variable_A is updated on 28 of 35 pages.When I open the topic in RoboHelp and check the HTML, the changes I've applied are prevent, the variable is coorectly updated. Consequently, the changes are correctly displayed in Preview mode. HOWEVER, when I compile the project, the HTML doesn't match the project HTML. The compiled HTML includes obsolete content, as if it's reusing an old .htm file.How can I trust that the content RoboHelp is generating actually reflects the changes I'm making? This is extremely frustrating and I sure hope there's a solution for this. I found a topic describing a similar problem eight years ago. Unfortunately there was no definitive solution and "edit the HTML manually" is not acceptable. I can do it, but it's ti

Hi Folks,I'm working with RoboHelp 2017 Update 2. I've had multiple problems with inserting multimedia. We've resorted to attempting to use MP4 because Vimeo and HTML5 both were quite problematic. So, this question is specifically about inserting MP4s.I'm building a project with HTML5 output. When I insert an MP4 video and preview the topic, in the Preview window, the preview of the video has the full screen button on the toolbar. When I compile the project and view it in Chrome or Edge, it does not show the full screen button on the toolbar.  When I look at the available playback settings for my video, I have Show player controls set to Always. However, in the Playback group box, I am unable to check the Full Screen check box. The option is greyed out. Does anyone know if there is a way around this problem?If you need more details about the problems that I had with other formats, please let me know. I didn't want to clog up this thread with too much detail about our other failed

I'm using RH2019.0.3 with an Indigo layout. I've set the language to English (US) and updated the English (US) Labels >> ResponsiveHelp >> Copyright label from 2017 to 2019 (along with a few other label updates). However, my output remains at 2017. Am I missing another step? Thank you!

I am working on a project with a collegue, when he generates teh printed documention the images are correctly sized at 100%. When I do the same they are sized at 156%. We are using the same version of RH2017 and Word.

I just downloaded patch 2 to RoboHelp 2019, and my stylesheets are no longer being being applied to the responsive HTML output. They were working in patch 1. Has anyone found a work around for this? Thanks!

I am not at all comfortable with Adobe 2019. It is not easy to create TOCs, get in-built table styles, and many more.Thats why with project that I have created, I want to convert into its previous version and use the classic UI.

When trying to open or save my Help file I receive the following error. In addition, all my topics are showing under the Broken Links folder and not listed under HTML Files (Topics) folder. I've tried restoring each topic, but it doesn't last. I have no idea how this happened. Any thoughts? I have thousands of topics. Do I need to restore all of them and recompile? When I restore a handful it is not being retained. Thanks.

Why there is no auto-numbering option? Is there any CSS present for numbered lists..

I upgraded our Charcoal_Grey Screen Layout to the latest version (that contains the predictive searching) and now when we put a link to a topic in a Word or Excel file the link doesn't work. If we locate the topic and then do a right-click and choose Create Shortcut and add this to our Word or Excel file we get an 404 page not found error. If we copy/paste the topic URL from the URL bar, the link displays the correct topic but it is unformatted and displays without the Screen Layout. We've also experienced the link going to our home page and not the topic we copied the URL for. Is there a way to copy/paste a topic URL into a Word or Excel document so when you click on it, it opens the topic from the TOC and includes the correct formatting. We had no problem with copying/pasting topic URLs before upgrading our Screen Layout to include the predictive search, but now these links no longer work.

Is there a way to change the bookmark settings so that instead of displaying the content at top of the page, the content would display at a specified distance from the top? I have a master page with a permanent display of links to to other topics. The problem is that when I use mini-tocs or bookmarks in the topics using that master, RH will display the content at the top of main content section, where it is obscured by my permanent links display, and requires the user to scroll down a bit to see the first couple of lines of content. Any help to solve this problem will be greatly appreciated. I'm using RoboHelp 2015, HTML5 output.

I have some text that I would like to style as a particular type of ordered list, and have tagged it as <ol> accordingly. But every time I open the topic in Design View, I see it has switched to a bullet instead of an ordered list. When I check HTML, sure enough RoboHelp has replaced my <ol> tag with a <ul> tag. This is ruining my styled text. I'd prefer to keep using the Design View to edit the topic. Is there any way to make RoboHelp leave my markup alone?Here is the HTML...or it should be; for some reason the raw html thingy isn't showing up properly . I will share the CSS tomorrow upon request if it would be helpful to answering the question.<div class="mandreq">     <div class="mandreqtop">          A notice of appeal must...          <ol class="mandreqtop">             &n

The help documentation was generated in the classic RoboHelp. I imported into RoboHelp 2019.  Now I need to generate the Responsible HTML5 but to be used in a SharePoint and I do not have the option for the settings, to Publish to SharePoint which generates the output as *.aspx instead of *.html.How do I get the option to display?  I have read the software help and I cannot find the option.

I'm trying to generate PDF output from RH 2019. I've configured a Cover Page and a Master Page in the Printed Documentation output settings, but when I generate and view the PDF, there is no cover page and the topics don't use the correct master page.Any thoughts?

I just upgraded (on a trial basis) from RH15 to RH19.I updated an existing, fairly small project from the start screen. The dialog told me all went well. I then generated WebHelp output and viewed the output. The TOC shows nicely, but all of the pages show nothing more than a header.Message was edited by Peter Grainge to show full version name. It helps others when they are searching.