Questions

I'm trying to create thumbnails for our screen shots. I followed the instructions that Peter Grainge has on his website at RoboHelp Tour. I did notice at the bottom of the Peter's page he says there is an expand.png and a modal-close.png file in the layouts folder. I cannot locate these files. I used the same settings that Peter used on his page for the Thumbnail style, applied it to the graphic and then produced the RHTML5 including the thumbnail style (and size of 100x100) to the on the first settings page of the Output SSL. I don't know if I am missing a step or doing something wrong. Do the expand.png and modal-close.png files get created when you create thumbnails or are these in the Layout folder already? Am I missing a step or files or using an incorrect process?

I must be missing something: how do I delete *all* the map IDs (context sensitive help folder in the output setup pod) without having to *individually select the ID, press 'remove map ID', and answer 'Yes' to 'are you sure...' dialog*. I know this must be possible otherwise the thousands of map IDs I have will take hours to delete manually (way faster to just re-create the entire project from scratch). I want to re-generate (via automap) after changing the starting number of prefix...I'm working with RH2019 *Classic* (since non-classic is incredibly broken) and I'm sure I was able to do this in both RH2015/RH2017 by selecting all of the map IDs and then deleting (and only answering 'yes' to the 'are you sure...' prompt once ).Thanks in advance.

Hi..I'm trying to integrate 2 different responsive HTML5 outputs in our application as per the application theme selected by user, i.e. dark and light in my case.I've created and published 2 different outputs for dark and light theme in RH2017. Currently only single output has been implemented and calls are made by using rhmapid. Is there any way to conditionally call different published outputs as per the theme selected by appending the custom parameters to the calling URL, for ex. appending url with something like &theme=dark/light. Or anybody knows any other ways to do it. Also do I need to maintain the separate files for both the outputs always, isn't there a way to use the same files for both the themes just by using separate CSS files?

I'm using rhmapid to open my application's context sensitive help at page and panel-level, i.e. .../index.htm#rhmapid=<Map_ID>. We're calling it in a separate target window in our application. It's Responsive HTML output generated in Indigo layout through RH2017. We're facing below 2 issues while opening the webhelp in the target window:1) The layout frame is not appearing and only topic window is shown without search, sidebar and header panes. If the same URL,i.e. .../index.htm#rhmapid=<Map_ID>, is hit in the browser window then it is correctly appearing in complete layout with search, sidebar and header panes. If we hit URL as .../index.htm i.e. without rhmaid then the help is correctly appearing with the complete layout frame around it in our application. 2) On opening page-level help, it first opens the default/index page, then navigates to required mapped page with lag of few seconds in between.Is there any other way to call help with MapIDs other than rhmapid method?

Hi to everyone,with RH2017 when using IE11 the TOC in merged help was not synchronized when using the browse sequence, Breadcrumbs or links.This was / is a problem, cause so many large companies still use IE11.We now were really happy thst this bug(?) is fixed with the new RH 2019 Classic version.But now suddenly the highlight search results does not work in all browsers!Does anyone have the same experiences?Do we have to change settings or any other solutions?Kind regardsSteffen

Hi Everyone, I'm having trouble reconciling my topics from Author View and Preview View.I want breaks between my paragraphs. In Author view I accomplished this by clicking enter twice and it looks correct, like this:The trouble is that in Preview View, RH is removing these breaks. It looks lite this:Why!?!  How can I fix this? Is there an element in the css that I haven't correctly specified?Yes, I have saved project. Yes, I tried a reboot.There are not yet enough resources available for me to trouble shoot this on my own and I really appreciate the community support.Thank you!

I'm running RH2017, using the Responsive HTML5 output for multiple devices.Is there a way to get the Go to top button found in the lower-right of Responsive HTML5 output to display in non-Desktop outputs?It appears you can only set it for desktop output Content (Desktop) from the Layout Customization dialog box but is there a way to get it to display in any output format?We have a javascript alternative but just wondering if the existing method is available somehow already.Thanks!

I have a printed documentation from RH 2017 where the sections have tables that flow into multiple pages. Some tables are appearing properly some tables if they end at the start of the page the next section starts on the next page. I want it to be continuous.I have unchecked the option start section on new page when generating the printed documentation output.Also, I have a snippet at the end of each table that says Back to chapter 1, with a hyperlink to chapter 1. would the snippet be causing these breaks?Any idea how to fix this?

RH 2019 enhances the Responsive HTML5 outputs from RH 2017. It also enhances the web help output in RH 2019 from RH 2017.Web help output in RH 2019 also makes it possible to now customize it.The question in that case is that, if moving to RH 2019 what is better for an online help? Responsive HTML5 or the good old Web Help?Which one has greater and better advantages and controls if one has to make a decision to pick one of the online help output in RH 2019.

Hello, team:I want to customize the skin, like Azure, or Indigo provided in RH2019 to reach my expectation. Here is what I want, add some menu tabs on the headbar under the title, like "Get Started", "For Users", "For Administrators" ; hide the sidebar when it displays the home page. But there isn't any guide I can start with. Could anyone tell me where to start?Best regard!

Hello everyone:Background: My company upgraded laptops, so I'm setting up my new system, including RoboHelp. I just upgraded to version 2019, Update 2 (but want to use RH Classic).I did a quick test to see how things would go. I successfully generated my files using the Responsive HTML5 output. (I verified my FTP connection and credentials were all still valid.) Upon publishing, I received the following error: "Publishing has been cancelled. Failed to create directory: site."I checked with our IT team, and they verified that things were working properly on the server side.Have any of you seen this error, and can you possibly advise me on how I might resolve this? Thank you in advance.

Hi everyone:I'm in a bit of a jam, and sure could use some help. I was given a new laptop by my company, and to make a long story short, I'm unable to publish my Responsive HTML5 project to my company's doc server. I spent 2 days troubleshooting this, with no success. Fortunately, I can manually FTP the files over with no problem, giving me more time to troubleshoot the issue. In the meantime, I need to remove an pointer from my TOC that is pointing to a topic that is no longer needed in my Help. While I can easily delete the help topic from the server view in my FTP tool, I can't figure out how to remove the TOC pointer to the (now) removed help topic.I see that the root folder of my project (but NOT the output folder) has my <TOC name>.hcc file, but I can't figure out how and where to move it via FTP so my help project will update the TOC properly (and not reference the pointer to the removed topic any more).TLDR: How can I update my project's TOC using a manual FTP process (Fi

So I've been the lone tech writer with my current org for about a year, and the pace of work has allowed me to basically revise help files based on the quarterly release or NPI schedule, push it out, and then start working on the next release. There's been no need for version control or to set up a means to collaborate. Just for reference we have a combination of SW only and SW/HW products with CHM and/or HTML5 help outputs.The pace of product development is picking up dramatically and not only will I need to be working on different releases simultaneously from the same source file, I'll possibly be hiring another writer early next year to handle the increased workload.So in planning for this, I've tried to use the Collaborate>Add to Version Control  function in Robohelp 17 to set up a repository in SharePoint but get a 403 (forbidden) message when I try to connect to my TechPubs SharePoint site (of which I'm a Power User.) Has anyone run into this? Is this something a SharePoi

I want the Adobe RoboHelp 2019 to generate the PDF of the selected topics in Dynamic Filter in Responsive HTML 5.Let me demonstrate the question through an example. Following is a list of topics.1. Home2. Introduction3. Country3.1 Country 13.1.1 Entry 1 for Country 13.1.2 Entry 2 for Country 13.1.3 Entry 3 for Country 13.2 Country 23.2.1 Entry 1 for Country 23.2.2 Entry 2 for Country 23.2.3 Entry 3 for Country 2I have created the dynamic filter for both countries (Country 1 and Country 2) and compiled the Responsive HTML5 Help.When a user will select any country int he filter, then she/he should be able to download a PDF Manual for the selected country (even if I have not created and uploaded it in Responsive HTML 5). How can I make this possible?

Hallo. Wenn ich ein Rechteck oder ein Kreis zeichne... wie muss ich was wo einstellen damit beim Export als PDF wirklich nur EINE Linie sichtbar ist?Erklärung: Im Moment werden 3 Linien exportiert. Die Mittellinie und eine innere und äußere Linie (abhängig von der "Stärke" der Kontur. Zum CNC Fräsen benötige ich aber NUR die Mittlere Linie und suche einen Weg wie man generell mit wenigen Mausklicks ALLE Konturen so einstellen kann, dass man wirklich nur EINE Linie hat.Danke!

Hi,I'm using RoboHelp 2017 Update 2 for our new product documentation, which will be an HTML5  help with a customized Indigo layout. The product has two different GUIs, one for casual users and one for more experienced users and administrators. The help content between the two GUIs can be switched with dynamic content filters. The two GUIs are constructed and designed completely differently and I think it would be great to have a dedicated glossary for each GUI.Now I'm looking for a way to switch the shown glossary depending on which of the content filters is activated. Is this even possible? The glossary files don't seem to have the "Apply conditional tag" context menu entry. Alternatively, can I somehow apply a conditional tag to specific glossary entries (terms and definitions) in the same glossary file? Otherwise people who can only see the casual GUI will be bogged down by complex terms in the glossary which have nothing to do with what they can see, and advanced GUI users wi

FILTERS QUESTION /// I have a merged project (currently 25 projects merged, approx. 1000 topics) using RoboHelp 15, MSIE 11, Windows 7 ENT. I’m using filters. Sometimes the filter works perfectly (search returns only results matching selected filter), but sometimes the search results include topics that do not match the filter (YES! All topics have tags, so only the filtered content should be listed in the search results). AND sometimes when I click a topic in the search results the topic won’t show in the topic pane until I clear the search filters. All the merged child TOCs that don’t match the filter should disappear from the parent TOC nav pane, but only some projects/TOCs disappear.  Why does this happen? Is a tag somehow being applied at the text level without showing on the Project Manager? Is this a Master Schema xml issue?  Thanks for any insights.

I have been using RoboHelp for many years and am currently using RocboHelp 11 and have already purchased RoboHelp 2019.  I have a merged help system with (7) separate help systems tied together for my companies software package.  In the last few days I am seeing very strange behavior when opening topics.  Normal has a Times New Roman font at 12 pt by default.  Now when I open any topic, the font display is flipping between Times New Roman and Arial at 8 point, although Normal is stable.  But when I pick that drop down, all the different Headings are shown, but the list goes away one entry at a time from the bottom up until all you see is Normal again - you can't change either the font type or size or pick a new Heading.I thought this might be something OS related, I was using a Surface Pro 4 with Windows 10 Pro version 1803, so I re-downloaded RoboHelp 11 11.0.0.179 and installed it on a Surface Laptop also running Windows 10 Pro version 1803.  Moved my pr

After upgrading from RH 2015 to RH 2019, I have display problems in all my projects; mainly related to bullets and numeration.Example:This is how it looks when I open the Topic (first time after the upgrade): everything seems okayThis is how it looks when I click View Item: Strange: bullets became numbersThis is how the Topic look after I closed the viewer, Opened a new Topic and come back to check the old one: Topic auto saved with numbers and the bullets are no longer displayedIs there any way to fix this problem?

Hello wise forum users,I have used RH for about 8 years.  I think I know the answer to my problem, but I'm hoping I've overlooked a "there's an easier way"........which, if true.... is not entirely surprising.. In the past, I've used conditional build tags to create Content Categories and Print Documentation in WebHelp.  They've worked well, although the tags grew to be a tangled mess and required a lot of thinking. Still, it worked and continues to do so with document updates.We've transitioned to RH2017 and at the same time, moved some of our docs from WebHelp to Responsive. During that transition, we also revamped our doc structure and now conditional tags are only required for the odd file, text, whatever, so the info can be excluded from or included in the Print documentation. I happily discarded all the newly obsolete tags.....NOW, I need to create another Responsive document, using about 8 files from the main Responsive doc, just to publish them to Sharepoint for inter

+++++++++++++++++++++++++ENVIRONMENTRunning RoboHelp 2017, with latest patches/updates installed. (NOT upgrading to RH 2019 until the paint is dry...)Generating HTML 5 Responsive output.Output is hosted on internal network, but plan to move to online/cloud-hosting (e.g., Azure)+++++++++++++++++++++++++ISSUEI want to provide an element/function similar to the following at the bottom of each topic. (Yes and No (or thumbs up/thumbs down) are separate selectable graphics; when selected, the topic title and/or file path + file name and response are recorded in some data repository (database, etc.) - I'm not looking for a confirm dialog - just record it on select. A bonus data point would be if we could capture the user's location via IP address, or similar.):      Did this help? Yes | No+++++++++++++++++++++++++NOTESMicrosoft and Apple BOTH do this.     Microsoft: Did this solve your problem? Yes/No     Apple: Helpful? Yes/NoT

Our Rh projects use linked FrameMaker books. Cross-references in the Fm files are converted to hyperlinks in Rh. I'm looking at the hyperlink properties in Rh and see options for how the link behaves. But the cross-refs are always set to the Page Default. I can change the settings one hyperlink at a time, but when I update the linked Fm file the hyperlinks are all replaced.Is there a way to set these properties during the Fm import process? For example, making an imported x-ref open in a "auto resizing popup"?

I recently transitioned to TCS 3.5 and have noticed an issue with my generated browser-based Air help where the left pane (Contents / Index / Glossary etc) is way too large (far larger than the longest topic name). This was not the case with the exact same project generated as browser-based Air help in TCS 2.0. I saw this thread (http://forums.adobe.com/message/3295664) which alluded to this same issue with RH 8 though in that case the author wished to increase the size of the pane.This issue has been consistent across Firefox and Internet Explorer and at differing screen resolutions. I know the width of the left pane can be manually adjusted but my audience is not exactly tech savvy and this would not be intuitive for them. The response to the RH8 thread indicated that the size could NOT be adjusted. I am hoping that this is not the case for RH - OR - at least someone can explain why the same project generated in TCS 2 does not reflect this increased width issue.Any assistance would b

HelloThis may be a daft question but I cannot locate the answer anywhere. Here is a list of what we have:Mac OS (High Sierra)Parallels Desktop 14 running Windows 10RoboHelp 19GIT connection via BitBucketScenario: I need to make a connection through RoboHelp to GIT with a SSH key. I can view the SSH key on the Mac OSQuestion: I cannot figure out in Parallels how to view the "hidden" files OR the SSH key. What I fear is that I can only do that with Parallels PRO edition.Does anyone know if there is another way to do that?Thanks

Hi,Currently I have some generic issues with RoboHelp Calssic 2019 when trying to link/import fm files. I can work with a produced pdf from fm but not with xml or book. Plus I get a message that FrameMaker 2019 is not installed , even if it is,  and can't seem to find an answer for this in the Forums nor the documentation.