Questions

Hello. We designed our online help using drop-down hotspots (this look is much cleaner to us). Problem is, when a user searches for something and clicks the Search results topic page  to find the information, the topic page displays, but does not expand the drop-down hotspot to show the exact location of the searched item. Is there a JavaScript or some other solution to get the DHTML hotspot to expand, showing the information? Thanks.

Our devs are asking if they can delete helpmap.ocx and HHActiveX.dll now that we're no longer using chm helps (We've switched to an HTML5 output). We've been installing those files with our product.Do we need these files with HTML5 output, or can we delete them from our install software?

Hi,RoboHelp Screen capture functionality earlier was taking file name automatically as " CapturedImg1..2...3". But, now I have to manually enter the file name. Please let me know what settings needs to be done and from where I can do this settings so that screen capture automatically takes the file name.

Began using a trial of RH11 today and am experimenting with Responsive HTML5. I am trying to understand how to use a newly downloaded/imported screen layout while setting up a new single source Responsive HTML5 layout. I downloaded the screen layout from the Adobe site, which was a single file in a zip file. I unzipped the layout file to the same download folder and imported the extracted file into the Screen Layouts folder in the Project Set-up pod within RH11.  Then while working in the Responsive HTML5 Settings window, clicked Gallery and expected to see the newly imported layout as an option there. The layout does not display. The layout name does display under the Screen Layouts folder folder in Project Set-up though.How do I get the layout to display in the Gallery? I am wondering if I extracted the layout file to the wrong location? Does it have to be extracted to a folder within my project files such as the SSL folder or within the folder to which the RH11 trial software w

I'm testing the Indigo layout to see if we can use it. I really want the Favorites feature, and this is apparently the only layout that offers it. However, I don't understand this layout. If you view a topic in Mobile view, you can't go to the Table of Contents, Index or Glossary from that topic. You can't filter topics. You can only use Search and add the topic to your Favorites. There are no other icons, unless you switch to tablet view. This can't possibly be right, so I'm wondering what I'm doing wrong.I've gone over the layout multiple times, and can't seem to locate where I would go to display these icons in mobile view. Could someone please point me in the right direction?

Hi Peter,I have a similar issue. I hereby use a customized indigo layout. When I click on the "Click here to see this page link in full context" link I am not redirected to the main help page, instead redirected to the same window. I understand there is a routing issue but I am unable to rectify it.Need your suggestion on this.Thanks

I have around 50 snippets with few lines of text in it. As part of the branding, we are changing the font style and size. How can I define a style and apply to all snippets?When I edit a snippet and define a style it gets applied to only the selected snippet. I want to apply it to all.I am not able to apply a style defined in the master page to the snippet. Any pointers?

I found an article from early 2017 that said Adobe might be offering the Favorites button on the Charcoal Gray layout. Right now you can only get it in the Indigo layout, which doesn't work for what I'm doing. Is there any information about this? Is it in development? Is there an ETA?

I've just downloaded RoboHelp 2019 after using RoboHelp 11. I am a novice, for sure, but needing and willing to learn! I need to create a skin with a graphic that I've created. How do I do that? Where can I go to learn how to create a skin that I can import into RoboHelp 2019?

I've created a style sheet and applied the hyperlink attributes to it, but I would like to control the color of a hyperlink when you drag a topic onto text. I'd rather have that color be correct automatically, rather than having to apply the Hyperlink style every time I create a link. Where do I go to do this? I'm using HTML5 in Robohelp 2017.

Issue: The Responsive Help > Printed Doc output "cannot find Microsoft Word installed"Upgraded my Robo projects from Robo 10 (Win 7) to Robo 2017 (Win 10). fyi, I did not have this issue in Robo 10.Robo 17 is updated/current, 13.0.2.334Robo 17 is being run on Dell Latitude 7480 on Win 10 (64 bit)Word 2016 is 32-bit, MSO 16Robohelp is pointing correctly to Word, i.e. The Robo file association is pointing to the correct winword.exe path/folder/executable. By File Association, I mean the option to associate docx for editing/viewing: the correct path shows - c:\program files (x86)\microsoft office\root\Office16\WINWORD.EXEI added an association for .doc just in case.  Nothing changed.I tried to generate printed output for my projects and also a sample project - in each case the message about cannot find word installed displayed immediately. Same result when I tried generating an old (ported) printed doc output.  I generate to Responsive (charcoal grey), to my local drive.Becau

Is there an output in RoboHelp 2017 or 2019 that does not use frames. We need to get rid of frames for SEO reasons.Terry

I have not be able to find where I can change the Header contents. I can change the Logo using the Skin Component "Header" Logo field, but where can I change -for example - "Employee Care 3" to: "my company's name", "Welcome to our Help Center" to: "Welcome to Company Name's Help Center", and "What can we help you with today" to "What would you like to do today?"I swear I saw some 'behind the scenes' editing of (Properties? layouts? Customization?) beyond the standard Skin Components somewhere, but can't find it in the forums or RoboHelp's Help. Am I just not looking at the right Skin Component?I edited projectsettings.js, but that gets overwritten every time I generate my project.Following the sample project, I assume "Employee Care 3" is the project's title, but changing the "Project Title" in my project's Project Settings does not change the header.This is a merged project if that makes any difference.Thanks in advance.

Our RoboHelp Server Configuration Manager only list one context, the default /roboHelp to which our projects - both WebHelp Pro & Responsive HTML5 - have published to in the past. Recently we've noticed that our projects are publishing into a "rh" context. We did not create this context, not knowingly anyway. Additionaly, this 'rh' context does not appear as an option in the context drop-down list. We only see /robohelp.As far as I can tell, this rh context and publishing behavior started happening after we installed the Update 1 patch for RH Server 10. We are running RH Server 10.0.1.237 with Tomcat 8.5. And were using RH 2017.Any ideas on how to delete the 'rh' context sense we can't select it in the Configuration Mngr? At this point the only thing I can think of is to reinstall the RH server software.

User wants to export all or part of published Help to Word or PDF.

Hello,is it possible to add custom buttons or links to a template to link on other urls? Is it possible to link the logo to the root of the website other than to the start of this robohelp project? This all was possible in webhelp.Thank your for your help.Thomas

I may be posing the question wrong, but I am writing for a software development company.REQUIREMENT:When users are on a particular screen, they press F1 and the appropriate help topic displays. The files are created RoboHelp 2017, output as a CHUM file, which is included in the software files.ISSUE:However, I have a need to know the IDs of the screen, boxes, windows, pages, etc. so that I can add new help files for new screens or remove help files for screens that no longer exist or have a name change.In my previous experience, I've been doing this manually where I send a .h file with the map files or I receive the screen names from the developers.I am now finding that the last person in this position used a type of API to query the software and return the necessary information and perform the mapping - and did not need to get the information from the developers for manual entry.QUESTION: Does anyone know know of such an API - preferably an industry standard solution that is safe and s

i have a MS HTML help output and a printed documentation. Each have their respective ToCs.In  the ToC I can manually move the topics up and down. I have many topics so wanted to know if we can sort them by any means?If nothing then manual is the only option.

HelloIn Robohelp 2019, I Create a project and set language to Arabic:Add a Arabic topic and then set CHM language to Arabic:And change topic language to Arabic:But Arabic search doesn't work in Html5, CHM and other type of output. What can I do?

I'd recommend not trying to widen the topic properties panel on the right side of RH2019.Mostly it refuses to move, but if you succeed in grabbing it, you'll copy the text and buttons from the panel into your open topic. ('scuse the green background. I was trying to troubleshoot my stylesheet.)

Does anyone know how to connect Pages to Bookmarks in Robohelp 2019? Whenever I create a bookmark, I can't see the bookmark icon like I used to in RH17. On top of that, if I go into my TOC and create a Page, to link my page I go search in my Contents, find my file, and then can't see any of the bookmarks that I created. Why was this feature taken away from RH17. What do I need to do to be able to link my bookmarks to Pages?

I'm trying to configure my output in RH2019. I created a new HTML5 pre-set using the Indigo Skin. I click on edit and nothing happens.Trying to follow the instructions here, but I can't get to any of these settings. Generate Responsive HTML5 output in RoboHelp Appreciate any help!

Hi  -  I think Robohelp will make a good output for our sales manuals. I'm looking for some good examples of professional WebHelp systems online, to demo to management. We have a lot of manuals and guides, I think they would be merged.And it's proprietary- so, besides examples, I need to know, can I protect them so the user has to click "ok" in the licensing in order to read them? TIA, Cindy S.

Hello everyone,I'm writing a HTML5-Help with filters and in RH2017 I defined a preselected filter, e.g. you have the filter option "iOS" and "Windows" and I defined activeted filter "Windows" by default. This worked with RH2017.After the upgrade to RH2019 I don't see the option to define a preselection of the filter. Is this option removed in RH2019 or do I just don't find it in the new UI?Thanks for your help.

trying to import a Word document (200 pages or so).  It's worked about 10% of the time.  Usually, after 30 seconds of waiting, the window turns white, with the menu bar still visible (File, Edit, View, Collaborate, etc.), but otherwise no longer responsive.Anyone else experiencing this?I submitted a bug report.