Questions

Hi,I have a Webhelp system created with Robohelp 2015 that I recently added a print button to, but I notice that table formatting changes on the printed document (cell colors disappear, line width changes, etc). The same issue occurs if I use the browser's (either IE or Chrome) print feature. Using the Printed Documentation feature in Robohelp itself yields the correct formatting.Any idea what could be causing this?Thanks,Greg

As a new RH user, I have yet to find a definitive answer about how a RH glossary file (a .GLO file type) is defined. The RH help file talks all about importing them into your projects, but nowhere does it mention what the file looks like inside. Presumably, it has a glossary term and its definition as its components, but are they comma separated or what in their layout? Can anyone provide this info?

I am using RoboHelp 2015 (12.0.2.384) on Windows 10.I am generating a merged Help project.I deleted the index keyword and then the topic using the Project Manager pod.I generated the parent, then the child.I copied the whxdata, whgdata, and whdata (I know it is overkill) to my test area.Opened the help.Accessed the index.The topic still appears.

Hello,I'm using RoboHelp 2015.When I try to add a topic to a sub-folder of my project, I get the message "The file you specified already exists. Would you like to overwrite it?" However, I do not see that topic in the list of folders in the Project Manage pane. I have looked at the project in Google Chrome and do not see a topic with that name. I checked another topic with a similar name and did not see any problem with the Topic Title and the File Name.I can create the topic in the main project folder with no problem.Is there a solution for this?Thanks,Mdawn

I'm trying RoboHelp 2015 on Windows 7 Pro 64-bit. Using Printed Document with Doc format works fine and PDF option keeps failing and refers to an 'internal error'I tried both my project and default sample project included with the software and the result is the same. Below is the export log.Starting to build Printed Documentation...Printed Documentation processor 12.0.0.306Building C:\Users\RMaster\Documents\My RoboHelp Projects\Adobe RoboHelp 2015\Samples\Travel_the_Whirls\!SSL!\Printed_Documentation_Developers\Printed_Documentation_Developers.doc ...Preparing to create Printed Documentation...Clearing output folder...Preparing files for Print Document...Copying files...Updating files...Finished preparing in 4 seconds.Preparing environment...Printed Document Generator Environment: Word 11.0.5604,  OS 6.1.7601, RAM 0 M BytesBuilding Printed Documentation 'Printed Documentation - Developers'...Building Single Document 'Printed_Documentation_Developers.doc'...Building 'Table of Cont

Hello!I have questions about placeholder/field Chapter Name.I work in RoboHelp 2017.  I added Chapter Name to the Header on my master page and I hoped that I would have a chapter name in the header on all pages which use this master page, but I see only <<PD Chapter Name>> I tried to printed documentation in PDF and I had the error - "Error! Use the General tab to apply Heading 1 to the text that should be displayed here."I don't understand what this error means?For example, I have a heading with name "Introduction" in my topic and I want the "Introduction" to added to the header.  Please tell me, what should I do to have a heading name in the header? Is it possible?

I made mapping IDs for the pages, using the IDs in the software provided by the developers?However, after implementation on the software the Ids appears different when open the help and does not open the intended page?Please help

I'm using RoboHelp 2015 and sometimes, a document will look completely fine in Word but for some reason, it looks different in RoboHelp.Here is an example of what this looks like. This is a screenshot of the top of a Word document:This is what it looks like in RoboHelp (not in the project itself, but once I view the Output and choose a browser:Here's a closeup of the bullet points:I also noticed a stray bullet point that appeared that wasn't showing up in Word, but I fixed it by reformatting the Word doc. I'm not sure how to fix the issue with the bullet points though. Do I need to save the Word document as a PDF and then try uploading that?

Hello,For some reason the glossary in my Responsive HTML output is incomplete. It contains most of the letter "A" items, but anything after "A" is missing. It is find when viewed on my local drive through RoboHelp 2017, but once we put it on a server the glossary does not work right.I have the updated Robohelp to 13.0.2.334 and I am having this issue in both, IE and Chrome.Any ideas?Thanks.

I am having this strange issue with a few different RH projects I am working on. With certain bookmarks, the system will create this repeating miasma of links that repeat the bookmarks over and over again.  For instance: topic#Bookmark leads to topic#bookmark#bookmark and then topic#bookmark#bookmark#bookmark and so on.Trying to open the affected projects becomes bogged down in this recursive hell of bookmarks. The main issue is that this results in an error for each instance of the this problem:Here is a screen shot of me trying to update the help. This was after about 20 minutes of clicking 'OK' to the error above. I have recently deleted these files, but they appear in my locally saved copy of the project as well.Now, our team uses SharePoint, with copies of the project saved locally on our machine. For whatever reason, this keeps happening to projects I generate.Does anyone have any idea what the heck is going on?

I am using RH 2015 and generating WebHelp output.  Our administrator asked us to move our version control files to a new server.  During this process, I was able to move several smaller projects with no problem.  When attempting to move our main (largest) project, I received the message, "The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator."  I understand the administrator can increase the limit (which I think is 5,000 by default).  Has anyone else encountered this message?  If yes, did you find any solutions other than--or in addition to--raising the SharePoint threshold limit that still involved using SharePoint for RH version control?Related questions: Is it possible to limit the files RoboHelp adds to version control when adding a project to version control?  If yes, how?  Are there any drawbacks to deleting from a project all but one skin, only the screen layout(s) being used for the

We just upgraded to Robohelp 12 and now the Style pod is flickering every time information is entered. It does not cause any issues but is very annoying.

RoboHelp 2017Layout - Azure BlueWhen I publish my help project to our server, the Filter icon doesn't load on the pages. If I click refresh, I can see the icon for a split second and then it goes away. Before publishing, when I do a preview locally, the output looks correct.I saw the other post about some aspects of the page not loading for the Responsive HTML5 output but it doesn't seem to address my problem.Thanks,Arshun Jacobs

I am using Robohelp 10 (10.0.1.292) to (re) build a webhelp sample for my portfolio that I originally built in a SaaS tool called HelpIQ/ProProfs Knowledgebase. When I built that system, I had the typical TOC with books and topics, and because I don't like empty books, in that system, the books were also topics, typically the overview topics on a particular subject with links to the sub-topics.In RH 10, WebHelp is my primary (and only) output. As I am (re)creating my TOC structure, I am taking the overview topics, converting them to books in the TOC and then making it a book with link and selecting the topic. All fine. But the output has one issue:When I click on a book, just one action occurs: opening the book to show the sub-topics. What's interesting is that I can click on the book a second time, and the topic will display.What should happen, what I expect to happen, what I have seen happen in the aforementioned tool, is that clicking on a book makes both happen with one click. Is t

I have a project I created in RoboHelp 2015 on a Win 7 laptop. I upgraded to a laptop with Win 10 and I no longer have access to the Meiryo UI font in my RoboHelp project. I need this font for my Japanese translation. It is causing all kinds of problems. Also, any English text I have in my Japanese project is coming out as Times New Roman. Never had an issue before. I switched my CSS to Meiryo rather than Meiryo UI. I tried using Arial on the English words and that did not work, they still showed up in Times New Roman. I had to create Character formatting in Verdana and apply it to all English words to get them to render properly. I tried using a Fontset with Verdana as second font and that messed up the Meiryo font. What happened to the Meiryo UI font in RoboHelp? I know the Meiryo UI font is installed on my system because I can access it in MS Word docs without a problem.Any thoughts?

Hi.My webhelp output behaves otherwise in RH 2017  than in RH 11.The menu buttons do not refresh to its right color when I click on another button.I've tried to describe the poblem in the attach image.Reg. Dag Sundet

RoboHelp 2017 (13.0.2.334) on Windows 10 64-bitResponsive HTML5 layout.The Search functionality in this layout doesn't always work. I tested it across three browsers locally and remotely, with our own project and with Travel the Whirls sample project. Here are my test results:Firefox (58.0.2 64-bit)Internet Explorer (11.248.1699.0)MS Edge (41.16299.248.0)Chrome (64.0.3282.186)Our Project (locally)GoodBad (no search)GoodGoodOur Project (webserver)Bad (no search)Bad (no search)GoodGoodTravel the Whirls (locally)GoodReally Bad (no contents*)GoodGoodTravel the Whirls (webserver)GoodReally Bad (no contents*)GoodGood* You only get the shell of the layout. Nothing loads if you're using just Index.htm in the URL. If you directly type a full pathway to a specific .htm topic, you do see contents.We'd obviously like this to work across as many browsers as possible. Does anyone know the fix? I've seen that others have had similar issues.Is all this related to this bug? The bug mentions some possib

I'm using RH2015, Build 12.0.4.460 to generate WebHelp.  I have had reports of users not being able to find content that I know exists in the help.  I have determined that the issue is being caused by what appears to me to be randomly inserted Microsoft Office (MSO) code.  In the most recent example, a user did a search for "Processing payments before scheduled date".  The html code reveals some random html code separating the "P" from the rest of the word "Processing".This code is causing the search to fail.  A search for "rocessing payments before scheduled date" works.  We are not using the Tahoma font family, and we are using a Master page that, among other things, applies the .css page we want to use for styling the help output.I have also noticed numerous replications of the following code block in the HTML:If the above image is too small to read, the blocks are "CustomDocumentProperties" blocks.  I did not intentionally insert any of them.&nbsp

Strangely a logo I have in my startpage.htm keeps on disappearing from the Project Files view and thus in the page itself.In the startseite.htt I have<?rh-region_start type="header" style="width: 100%; position: relative;" ?>        <p style="margin-top: 0pt;"><img src="LogoCOMPANY.gif" alt="" style="border: none;"                                                                         border="0" /></p>        <hr align="center" /><?rh-region_end type="header" ?><?rh-region_start type="body" ?>This must have been created b

Hi,When i import a document via link > word file, the hyperlinks dosen't work. I'm trying a external hyperlinks to web, how can i fix it?I am using a RH 2015 and word 2013 to import.Thanks!

Hello,I hate to beat this issue further into the ground, but I have tried everything I could think of. This goes back several related issues that were discussed in other posts, but I think this one is probably unique from them. When I try to publish any project using any Responsive HTML5 output, the TOC is not synchronizing up with the displayed topic unless I navigate to the topic from the TOC itself. This is happening with IE11, the latest version of Chrome and Firefox tested on local drive and on hosting network site. I have tried the fix in Item 13 of Using RoboHelp 2017​ which does get the search to work in all the browsers, but seems to maybe have broken the synchronization. I also tried checking all the settings I could think of and the outcome is always the same. In addition, when I test any of the same projects with the WebHelp output, sych works just fine. I am using RH2017, Windows10 with the Adobe supplied patches installed.Does anyone have thoughts on what else I can try t

I'm using RH9. I have a number of topics that link to pop-ups that include lists, screenshots, and other materials. When I generate a PDF printout, none of the pop-ups are included. Is there a print setting setting I'm missing?

In the "All Map Ids" view of Robohelp HTML (Vers.9) one can filter out the used MapIds such that one only sees the unused ones (marked yellow).Is there a way to write them out to a file. There is also no way to cut/paste from the list view.--Christoph

Hi,I have faced a problem after generating the context sensitive web help, the ids in the generated web help differ from the ids I have defined earlier. All Ids take a sequence that is totally different from the entered one's.Attached a snap shots for clarification..h fileAfter generatingMappingHow can I force my ids after generating the web help?

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