Is there a possibility to add a search function which can search in 2 or 3 different modules?For example, I have 3 modules Doors Cameras and Areas. I need 3 different search functionality to search keywords in the 3 modules.Thanks in advance.

2931

8 years ago

jigneshs24552355Known Participant

Questions

Responsive HTML5 - Layout Customization

HiI liked the Indigo Layout. I would like to use it. But, I would like to customize it. I have seen the Customize Selected Layout option.I am not able to see the option which can allow me to change the Layout in my own way.For example, if I want the TOC on the left side, I don't see any option.If I want to keep the desired topics below the search box, I don't see any option. Though, I can control the number of rows or number of topics.Is there any other way I can customize according to my need this layout.Thanks,Jignesh Shah

14784

8 years ago

SandraDCFKnown Participant

Questions

Editing Content Within RoboHelp Topics

I've uploaded all my content (as Word documents which I imported) and need to apply some edits. I decided to make all edits within RoboHelp, rather than doing it in the Word documents themselves, and overwriting all the files, as I thought this might be easier. However, when I imported all my Word docs, I noticed that there is a space in the formatting which I can't seem to erase.The light blue square above is a different shade of blue. When I click on the space to select it, and then hover over it, I can see that it's a "linebreaker".When I hit the delete key, the entire row (line) disappears. When I try to add it back by placing the cursor in front of the letter K, and pressing CTRL + Enter, the line appears again, but now there is a new icon there. How can I delete the Page Break icon? Or will this not appear once this content has been published to the server?

3202

8 years ago

mdawn0817Inspiring

Questions

Folder and files missing from project

When I am in RoboHelp and open my project the folder and files do not appear in HTML Files (Topics) folder.However, if I open the project in Windows Explorer, I can see the folder and the htm files.How can I get access to these files in the project again?And what would make this happen?Thanks,MDawn

8822

8 years ago

chelluvsGodInspiring

Questions

RoboHelp 11-Responsive HTML5 Output Issue

Hi. I am generating user guides in the Responsive HTML5 output. Once the guide displays for me, I am seeing the following at the bottom of all my topic pages:"This is a placeholder for topic contents".I have removed all spaces at the bottom of my topics but the message still displays.I can see the code for this in the screen layout editor but I am not a programmer and am afraid to remove the section for fear of things not displaying correctly.What causes this message to display?Thank you,Michele

4641

8 years ago

dianem45Participant

Questions

Where do you change the title for your help project in Robo 11

I need to change the title that is displayed when the help is run.  Where do I change this?

2141

8 years ago

Anonymous

Questions

How can I remove the Location column from the search results in a .chm file?

How can I remove the Location column from the search results in a .chm file?I generated the file in Robohelp HTML 9. As far as I know it's used when you've combined more than one source into the final help file. It is possible (though I don't remember doing it) that I did that once a couple of years ago but now I'm only using one source - the project that's generating the .chm.Can anyone tell me how I can remove it?ThanksTom

7051

8 years ago

AmebrCommunity Expert

Questions

Can't turn off bughunter tool

Hi all,I was playing around with the tools in RH11 and turned on Bug Hunter just to have a look. Now I can't turn it off.When I start RH and open a project I get the message "HTML Help Bughunter cannot be enabled while the Microsoft HTML Help Workshop is running." I haven't started HTML Help Workshop, so I'm unsure why it's insisting it's running. So I click on OK (which is the only option in the message box) then select  Tools > Enable Bughunter to try to deselect the option. But instead I get the same message as above and the option remains selected.Any ideas/hacks for turning the thing off again?

5081

8 years ago

SHillabyInspiring

Questions

Multiscreen HTML5 generating a blank index.htm

I recently got a new PC at work and instead of reinstalling RoboHelp 2015, I installed RoboHelp 2017. After opening my project and reconnecting with the version control, etc., I generated the customized Multiscreen HTML5 layout that I use.After it generates, when I open the index.html for the site, it opens up blank. I have tried creating a new screen layout for the project and get the same result.Opening other pages directly works fine.The source code for the index.htm is:<html>     <head>     <meta name="viewport" content="width=device-width, height=device-height" />     <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />          </head>     <body>     </body></html>Any help that you can offer would be greatly appreciated. Thanks!

7551

8 years ago

DavidHutchinsonKnown Participant

Questions

Replacing context sensitive CHM help with context sensitive HTML Responsive Help

Hi everyone,Our product links to multiple CHM files authored in Robohelp 2015. Each screen in the product links to a different help topic. For the CHM help, we use help IDs in the .HH file and aliases in the .ALI file.For example, for the help topic which explains how to log in, we have an entry in the .HH file and another in the .ALI file.In the .HH fileIn the .ALI file#define Login 100<alias name="Login" link="its:Help.chm::/Logon.htm"></alias>In our product, we have a function that opens the CHM file and passes the relevant help ID to RoboHelp to display the topic.Now we want to change to responsive HTML5 help published online. But ideally, we'd want to keep the Help IDs that we use in the code.Can help IDs be used for web help?If yes, does RoboHelp use the .HH and .ALI files for web help?For example, would this work for web help? In the .HH fileIn the .ALI file#define Login 100<alias name="Login" link="its:www.webserver.com/Logon.htm"></alias>If not, what is

10372

8 years ago

wolfman34Known Participant

Questions

RH 2015 cmd line: Error: Failed to scan all the project files. Unexpected Error: Failed to prepare single source data for RHCL.

I ran into an issue that folks had previously reported already for RH11 (see RH 11 cmd line: Error: Failed to scan all the project files. Unexpected Error: Failed to prepare single sourceMy project generates the configured SSLs just fine from within the RH2015 GUI. I migrated the project from RH11 when the command line still worked. Migrating to RH2015 gave me a lot of hassle but I eventually got it working. Now, my last hurdle to overcome is getting the command line build to work.The error on the command line simply states. It pretty much occurs right away:Error: Failed to scan all the project files. Please use RoboHelp to recover the project.Unexpected Error: Failed to prepare single source data for RHCL. Please try to compile it in RoboHelp.I have not yet tried the recommendation from the linked discussion where people suggested to verify each and every .FPJ file and make sure it's consistent with the file system. My project has 128 of those and 500+ topics. So, I would appreciate

8881

8 years ago

LonTheWriterInspiring

Questions

Considering upgrading to 2017

Hello,We are considering upgrading from RH 2015 to RH 2017, and I have started our trial period. It looks to me like it stresses HTML5, but we've been using Web Help for our output SSL. I see a couple of advantages to 2017, such as installing entire folders into the baggage files folder and having the option to use thumbnails for images, etc., but are there really any significant advantages to upgrading?Also, I've noticed that the .css files sit in the Project Files folder along with the topics. How do I import a .css file?

3661

8 years ago

karen_VBCParticipant

Questions

Resource Manager - unsync doesn't remove icon from topic

I originally had a few topics synced to an external folder at a shared location.  I no longer wanted to sync the topics, so I deleted them from Resource Manager.  A blue sync icon remains on each topic in Project Manager.  Not sure if this means the topics still have sync properties. What is the process for 'un'syncing a topic?

7851

8 years ago

hedin1970Participant

Questions

Robohelp topics have been removed from version control

We are using RH 2017 version control with three users. This morning one of the users noticed that all the topics he has created have been removed from version control. The folders are still there but they are empty (except for a .css file) and it is the same for the project on our local machines (all three). Has anyone else experience this? What would cause the files to be deleted w/o any of us specifically deleting them? We are currently working with IT to retrieve the files from our daily backup and hopefully that will be successful, but knowing the cause would be extremely useful.

3433

8 years ago

charlesgagneParticipant

Questions

Default saving folder for image

Hi guys,I'm new to Robohelp and i'm looking to change the destination folder where the images are saved after adding them to a subject. They are all saved in my general project folder but the view of my project manager is very bad if i have hundreds of them saved there.Thank you for your help

6641

8 years ago

Tejas DandekarInspiring

Questions

RH 2017 update 2 - Search does not work in IE

Hello,I use RoboHelp 2017 with update 2 installed. I generate and integrate Web Help with the applicationI recently noticed that on Google Chrome browser (latest version) the context sensitive help works seamlessly.On IE, the context sensitive help launches correctly but the search does not work.The version of IE that I use is: 11.0.9600.18537By search does not work, I mean that the under the search tab when I type a rod and try to click the Go button, the button shows unclickable. Nothing happens on a click.I recently installed update 2. Is it because of this?Has anyone come across such an issue?

3661

8 years ago

arhodes13Participant

Questions

Google Analytics Site Search w/ WebHelp

Hello! I have a WebHelp project that I'm currently getting Google Analytics data on (yay for Master Pages!), but can't figure out how to get Site Search Tracking to work within the pages. I've tried multiple query parameters (rhsearch,s,r) but it's not recording anything. Am I missing something here as it has worked fine in the past on HTML5 projects? Is this a limitation to WebHelp only? If so, is there a workaround (or another search product we should be using)?Thank you in advance!

4471

8 years ago

dwc3Known Participant

Questions

WebHelp topics open in new window - how to stop this?

I've recently upgraded from TCS1 to TCS4. I generate WebHelp output and have had no problems before the upgrade. Previously, opening context-sensitive help topics would open in the same browser window as the general help. That is, when a user selects Help>Contents, the entire help opens in a browser window. Then, when the user is on a specific page of the application and wants to see the help for that particular page, pressing F1 would open that particular help topic in the same browser window. Now, though, after the upgrade, whenever a user presses F1 the help first opens in a browser window. The security warning comes up, and after clicking "Allow", the help topic opens in a second browser window. The first browser window is still there, but blank. This is new behavior, since before the upgrade it wouldn't do that. The help topic would open in the same browser window. This is what I need to happen now, but don't know where this is accomplished. I've looked for an option in RoboHel

169721

8 years ago

johannas81194164Participant

Questions

Thousands of crazy urls

I recently imported a WebHelp project from version 10 to 17 and it's been a total nightmare.  I have almost 10,000 broken links that I've been repairing manually because I was told this was the only way.  That aside... Somehow my index completely disappeared the other day.  I looked in the directory and the hhk files listed were almost empty (1 KB).  I pulled an hhk from backup and copied it in the appropriate directory and I can now access my index when I am in RoboHelp.  However... there are now thousands of random urls listed (see snippit below).  They start with chm and then list part of my htm topic page names... or they only list half of the topic page name in some weird order.  It wouldn't really matter if they only appeared under the url folder... but when I try to search using the binoculars they all come up as choices and this gets frustrating.  Can someone let me know where these reside so I can go delete anything that doesn't start wi

3022

8 years ago

mattd93257535Known Participant

Questions

Errors when adding Webtrends reporting html code to <head> (RoboHelp 2015, HTML5)

A real weird one here. I was inserting two <meta name> and one script src line into my <head> section, in order to setup Webtrends. Three issues are coming up:After I write the code and go to save the page, the script src coding is automatically moved from the spot I want it to be in (directly below <meta name="WT.ti"...> and is placed right above </head>.Also, robohelp has automatically added 'file:' to the front of the script src line.When I generate the html5 output the generating itself is very slow AND when it is done the actual live page is slow to load as well.I believe #3 is because of #2, but I cannot find a way to manually override this robohelp automation!Any help would be much appreciated! Screenshot below of the coding.

2180

8 years ago

Pankaja KParticipant

Questions

How to single-source RoboHelp source files to create videos?

Hi, I have Adobe Communication Suite 2017 installed on my machine. We have a project in Robohelp and now are required to create videos for the same project. Can the RoboHelp files be single-sourced to create the videos? Since both RoboHelp and Captivate are included in the Adobe Communication Suite which is installed on my machine, probably this is possible. Will be great if you could please guide on how this can be done.Regards,Pankaja

3141

8 years ago

rebeccan77164769Participant

Questions

Indigo Layout Limiting the Homepage TOC

Hi there, is there any chance I can limit the items shown on the homepage TOC?I know I can change the number of items shown in one row. However, I want to limit the topics shown to only 5, no matter how many topics or books I have...Can you tell me where I can modify this?Thank you in advance!Kind regards

4111

8 years ago

MrsVJWInspiring

Questions

Search not displaying results in IE11 if built from RH2017 when loaded to Sharepoint

Hello all,Similar to the "Search not displaying results in IE11 if built from RH2017" question I found on here, having an issue on IE 11 only when trying to perform a search on files, but this ONLY happens when using the Webhelp project that has been loaded to Sharepoint.  We have one we can run off the network that runs search fine but the Sharepoint one from IE 11, no results are displayed.  When run from Sharepoint on Chrome, search works fine.  And this was built with RH 2017, and oddly our last build of the same project with RH 11 does not have the same issue on Sharepoint.I don't know if anyone on here knows Sharepoint well enough, could the discussion from the thread mentioned above also impact some Sharepoint setting that means the search won't function if run via Sharepoint on IE 11??  Or might it be related to script errors I also saw in the HTML5 forum with issues with search results??Thanks,- Victoria

4152

8 years ago

Sreekanth_SLegend

Questions

Hyperlink to Table of Contents

HiI am creating a mobile app from RH11. In this, I have a ToC button at the bottom which is working fine. However, the client is now asking for words/ images to be hyperlinked to the ToC as well. When the user clicks that word / image they should be taken to the ToC page from where they can navigate through the course as usual.Is this possible? If yes, how? ThanksSreekanth

5961

8 years ago

JoeJitsuKnown Participant

Questions

Modify default TOC pane width in HTML5?

Is there a way to edit css file so that my default desktop TOC/Search pane width is a little wider?  I've tried editing several elements in CSS, but to no avail. Thanks in advance!

15591

8 years ago