Questions

I am using RoboHelp 2017. I want to customize URL after generating an output so that we can call help topics using a context-sensitive tool.For example, I will show some images so you can understand me better (because English is not my mother language):I've changed the file name, so that URL ending corresponds to the code variable. My URL has changed.But I also would like to change its path, not showing the sequence of folders as in the previous image.For example: instead of URL "Menus/Cadastros/Filiais/TFormCadFiliais.htm" I want to simplify as "TFormCadFiliais.htm". So that will be easier to call this topic.I am not a programmer, I am a technical writer. We were used to the Map IDs routine (maybe someone will think about it), but then programmers decided to extinguish all IDS, because they had to deal with many numbers and they preferred to create context-sensitive help with words, inserting variables to the URL. For example "TFormCadFiliais" will call the topic about subsidiary comp

Hi, I am using robohelp version 9  and currently we are using your tool to create .chm file for online help for my application.My application is enterprise application and implemented with .net (visual studio 2015)Currently we are creating setup of application like .exe (i.e. desktop application ) and .chm file is part of setup. it will get install on local machine when setup will get installed.It means that .chm files are part of setup so setup become very heavy and slow (setup building).So now we want to separate .chm file from setup. ( setup - .chm file)Now we are thinking that we will access .chm files through network. (client - server)we .chm files will on server side and client can access that .chm files from server whenever they require.is it possible ?if yes then please let us know how ?/Nikhil

Hi,I am using robohelp project version 9 and integrated with TFS for versioning control.But in my organization, we are maintaining version like branch wise for customer.e.g. I have branch 1.1 and 1.2 and 1.3      1.1  is nothing but whole project but contains 10 functions available  for customer (10 functions source code is available )     1.2  is also whole project but contains 2 functions available for customer (only 2 functions source code is available )If in future  new function need to add or customer which is using 1.1 branch application they want new additional functions then we will create new branch like 1.1.1In this case we need to move all source code from branch 1.1 to 1.1.1 branch (this is called up merging)Also some times we need to do Down merging also ( means merging from upper branch to lower branch 1.1.1 to 1.1.)so here 1 customer is using 1.1 version application and another customer is using 1.1.1 version ap

Hi, I have four TOCs: A, B, C, and D.For example, A contains 10 topics, B contain 7 topics, C contains 3 topics, and D contains 3 topics. Some topics are shared between TOCs.Now, when I am generating a chm for TOC A, the TOC appears fine. From the Search tab in the chm, if I do a search with some common words like and, the, and so forth, the search result displays also topics that are part of the other TOCs (may be B, C, or D). Is there a way to stop these topics of other TOCs to appear in the serach result?I need this because all the TOCs are for different customers and some topics should be hidden from each other.Please let me know if it requires more clarification.Thanks in advance,Jignesh

Hi,I have an unexpected issue with generating WebHelp output from the RoboHelp project. The needed stylesheet doesn't apply to the topics in output, although this stylesheet is applied to all topics in the project. This is an old project that has previously been generated multiple times with no issues. But we have recently upgraded to RoboHelp 2015, and that's when the issue arised. Can the upgrade be related to the output issue? If yes, could you advise how to fix this? Or any other possible fixes will be appreciated, as we are approaching the project deadline, and this is critical.Thank you,Oksana

Is there a way to find out the link paths in an hlp file?We are converting hlp files using RH's import feature. However, it looks like RH removes links it cannot resolve when you import, and I need to recreate these links.Is there a way to look at the link properties in the hlp files to determine where the old link points?Thank you!Cindy

I am trying to publish my Robohelp project via command line and all of the files appear to be copied to the deployment location correctly. However, when opening the index.htm page, I do not see any of the other pages in the project in the "index" section. It looks like the pages are not linked appropriately via command line. When I publish from within the Adobe Robohelp application, everything shows in the "index" section correctly.Here are the variations of the cmd statements I have tried running:rhcl "MyRoboHelpProject.xpl" -p servername rhcl "MyRoboHelpProject.xpl" -l "WebHelp" -p servername rhcl "MyRoboHelpProject.xpl" -l "WebHelp" -p servername -o PathOnServer

HiI have a FM-based RH project I upgraded from RH11 to RH2015.I want to publish this project as an android app. But I don't see the Mobile App option in the Output menu.Please advice.SreekanthP.S.: I remember asking this question earlier on these forums. But I am not finding it. Apologies for the duplicate post.

Hi, there(especially Captiv8r_)​(After i found out you are the only one who answers in this Robo forum lol)I'd like to make hyperlinks to the specific paragraph of the specific topic, not to just entire topic.I see there is a "Bookmark" function in the manual, but it looks like the bookmarks is only linked within the topic, not between topics.Is there anyway i could make bookmarks link to between topics, ormake hyperlinks to the specific paragraph of the specific topic?Thank you in advance.!

Hi! I cannot import .docx files into RoboHelp 2015. When I go to locate the file on my drive via Import --> Word Document in RoboHelp, these documents do not show up as a recognized file type. Only .doc files show up. In the example below, I had converted a .docx file into a .doc file. Both versions (the .docx and the .doc files) are located in this folder, but the .docx file is not visible.Does this mean I will need to convert every single .docx file into a .doc file before I can import it into RoboHelp?I am using Word 2010.

I install 2017, restart, launch RoboHelp 2017 and it opens fine. I close the app and attempt to reopen it. Nothing happens. There is no process, no nothing. I have to uninstall and reinstall to get it to launch again but the second time continues to fail to open. I installed update 1 and it continues to happen with update 1. Any ideas?

HiWe want to use Box to store and share folders/ files among a selected group of users.We are publishing RH11 webhelp outputs and want to launch index.html files directly from this directly. Is it possible? If yes, please suggest how.Sreekanth

In Robo 11, when generating WebHelp, the toc and index are not accesible. The buttons are there, but they're not active.

Hello. I have just found that I'm no longer able to generate Printed Documentation. I have RoboHelp 11 and MS Office 2016 365. I am completely up to date with both my Adobe and MS Office updates. I'm running RoboHelp on a 64 bit machine.  When I attempt to do just about anything with the Printed Documentation Single Source Layout (such as Generate, View, Properties), I get the following error: "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."Please let me know how I can produce a printed document (.docx or .pdf) for my users. Thank you.

I have installed RH 2015 an Word 2016. I can`t create an Printed Documentation.  Is it a problem?

Hi there,Currently, I'm using an Indigo layout for my project, which builds breadcrumbs pretty well by default. Hovewer, It's not possible to move anywhere around my Help by clicking the breadcrumb links. They look like links, but seem not to be working. For example, clicking Section One in the breadcrumbs area does nothing, while clicking Section One in TOC opens the corresponding default topic for this folder.Any idea how to fix it?

Using RoboHelp 2015. When I have a sublevel index (index entry under a primary entry), the sublevels indent as I would anticipate. But, my colleague who is working with a copy of the same project does not have that format. For her, all of the index entries align to the left. I have looked at her skin and mine, and noticed we have different formats. What can we change in her setting to make sure the sublevel index entries indent like mine?

Is there a quick way to get a count on the number of variables in a project? I am using RoboHelp 2015. I really, really, really dont want to have to manually count every variable in the UDV pod.

Dear All,I am a quite new user of RoboHelp and I am particularly interested in the tool's reporting capabilities. I need to be able to report the most opened articles, the most searched articles, and the most searched keywords.Going through the out of the box reports, I didn't find any report that could satisfy 100% these requirements, so, do you know if it is possible to report the list of the most opened, searched topics and Keywords?Many thanks in advanceVajk

Hello everyone. I'm experiencing an issue with Robohelp 2015 using the responsive HTML 5 layout. For audit purposes, all of the pages in our knowledge base are linked to MS Word documents. Unfortunately, changes to a document aren't being pushed to the RoboHelp generated output. If a page is deleted and re-linked, they work fine, but, due to the way we have our KB structured, it would take hours to do this.I hope there's a way around this. In my experience with RoboHelp, once an issue appears, it will likely become commonplace.Let me know if more information is needed and thanks in advance for the assistance.

Hi all,I'm using RoboHelp HTML 2015. I'm generating using a customized WebHelp layout and converting to a CHM, but the index is not indenting the sub-entries. The index does not appear to be in alphabetical order (even though it is). I have tried outputting to different WebHelp skins (WebHelp and CHM converted to WebHelp) and they all have this problem unless I select Pure HTML. I 'd prefer to use DHTML > Pure HTML to keep the Synch TOC and Search Box in Toolbar options. The same index in CHM files not converted from WebHelp and HTML5 output looks as it should. How can I control the way the index entries and sub-entries appear in WebHelp?WebHelp with the incorrect index formatting:CHM with correct index formatting:Bonus question: At least one of my index entries shows a popup when you select it. None of the other entries do this. How can I avoid this popup from appearing on any of my entries?

I have a scenario where currently there is a 300 pages MS Word document with API documentation. Currently we convert the word to a PDF and release it as an API Guide/Web Services Guide.Maintaining this information in a word is tedious.Has anyone used Robohelp for documenting APIs? Are there any recommended best practices/suggested templates/tips and tricks to document APIs in Robohelp?The output is not yet decided yet if we want t Webhelp/PDF/CHM. But it shall be one of these three.Any suggestions/pointers would be helpful.

Does RoboHelp do the following  Support workflow visual displayWorkflow graphic display showing a work stream with its related stepsSupport workflow definitionWorkflow definition: workflow stream and associated workflow stepsAssociation of workflow steps with knowledge management content elementsLinking of a workflow step to one, or more, knowledge management elements (text, image, video, and documents)Thank you!

I hope someone can help me. I was using RoboHelp 9 before and recently got the trial version for RoboHelp 2017. When I opened my project using 2017, it asked if I wanted to import and upgrade my project so I went ahead and did that. My previous project under RoboHelp 9 was in WebHelp layout. However, in 2017, we are trying to generate and publish the same content in Responsive HTML5 layout. I created a new "layout" for my existing project file and was able to generate and publish the old webhelp to the Indigo theme for responsive HTML5. However, these project file feeds/publishes to a master project file. When I open up the master project file and try to generate/publish it, RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears. Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close th

Hi, I need to add text to an image in RoboHelp 2017, and subsequently edit the image, to change the language of the added text. I don't think this is possible in RoboHelp 2017, which appears to only allow the following image formats: .gif, .png, .jpg, .jpeg, .jpe and .bmp, which cannot be edited in this way. Please could someone confirm whether I can do this in RoboHelp 2017 please?