Questions

I published a project in RoboHelp 2015 to a server for our iPads/iPhones. I have a fairly lengthy index. When viewing, I cannot scroll down the index list to view all topics available. It works only after I do a search within the Index. After searching, I am able to go back to the index tab and scroll down the list. Any suggestions?

Does anyone happen to know if I can customise the Azure Blue template (for responsive html) by adding in my own header (banner)? I only see where I can change the background colour on the header and insert our logo.Thank you,Pam

The Webhelp output has a Highlight search results checkbox like this:But the Responsive HTML5 output does not have this option despite highlighting the results:I don't see any way to add this in the Layout Customization window:Is it possible to add a checkbox to disable highlighting? We've recently switched to Responsive HTML5 and we've been asked how to turn the highlighting off.Thanks.

My merged slave .chm file is not showing up in the master .chm file after generation. Anyone seen this happen before?

When I completed the project all the books/chapters/topics appeared.  Then I generated it with WebHelp, it complied successfully.  When I viewed results all that appeared is the welcome page and toolbar, but the contents (books/chapters/topics) did not appear.  This is the first time I have every had it not appear.  I use this view to look thru the new topics before transferring it to the server.

Is it possible to add image zoom in and out feature on the WebHelp output of RoboHelp? something like in this page: http://docs.oracle.com/cloud/latest/marketingcs_gs/OMCBD/index.html#Help/Administration/Tasks/AddingUsers.htm%3FTocPath%3DAdministration%7C_____1When users click on an image, the image zooms in to provide a better view. Is it possible to do something like this using RoboHelp 8? If yes, please explain the steps.Thanks in advance.

HI On my Chrome AND Firefox browsers for Windows 10 (flash player 21,0,0,216 installed on Chrome) each time i watch a particular video, the buffer or loading gets to about half way through before it skips to the end and subsequently the video only plays half way. I have tried - Cleared my web browsers cache and history - Removed all websites in to flash player storage settings panel - Restarted my computer/ browser/ modem, - Uninstalling and reinstalling flash- Tried to increase the global storage settings (will not save)- Contacted the website of the video and they confirmed there is no issues on there end and to rub salt on the wound sent a print screen of the video past 50% - The website even gave me another log in to try however it still didn't workI would appreciated anyone's help, thanks in advance and good luck.

We include an email link in our product's Webhelp to allow our users to send us feedback on specific topics (none received so far but I live in hope that someone, somewhere, reads the help...).A customer has asked if it's possible to include an email link in the help topics that will send an email to that customer's sys admin. Clearly, a search and replace on all the htm files would do the trick, e.g. to replace my company's doc feedback email address with the customer's email on the Send Feedback link. But is there a more elegant way of doing this?The email address used in the link could be specified when the product help is installed. The installer would go through all the htm files and make the replacement.The email address could be specified in a separate file and included somehow in all the htm files, so only one file would need to be changed by the installer.Anyone solved this already? Is the 2nd option above even possible?cheers, Julie

Hi all,Shown below is a screen shot of the help for a project of mine.  As you can see, it looks like there is an extra blank row between the row containing the toolbar buttons and the TOC.  If I click on one of the toolbar buttons the button appears to be as tall as the 2 rows (I have the Contents button selected in the screen shot.)  I don't see a way in the skin editor to change this.  Any thoughts on what's wrong or how to fix it?  This is webhelp created with RH 11.Thanks in advance for any help.Diane

Hi all,Right now I'm using a trial version of Robohelp 11, because we want to redo our programs offline help. I'm a developer and trying to launch the Robohelp with the API from our C++ MFC application.Steps I've taken:Add the RoboHelp_CSH.cpp to the projectAdd the RoboHelp_CSH.h to the projectDisabled the precompiled headers for the RoboHelp_CSH.cppAdded the Psapi.lib, wininet.lib and Htmlhelp.lib to the Linker InputAdded the #include "RoboHelp_CSH.h" to my projectGenerated a webhelp project using the Robohelp 11 trial programMy OS is Windows 7 Professional 64-bit, done all updates. My default browser is Google Chrome, latest version.The thing is, my program compiles, but never launches a page. I have tried all kinds of things in my program, listing a few below. The result of the RH_ShowHelp() is always 1.int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm#<str=controller.html>>newwnd=false", HH_HELP_CONTEXT, 0);int i = RH_ShowHelp(0, "C:/Users/username/Des

RH 2015 | WebHelpI'm using the following @1552174 in my CSS to render my topic text in Open Sans. Does anyone know if it's possible to apply a Google font to the left-hand navigation pane? I'd like my TOC, Index, Search, and Glossary to use Opens Sans too and be visible to my readers which may not have Open Sans installed on their PCs.@1552174 url(http://fonts.googleapis.com/css?family=Open+Sans:300italic,400italic,600italic,700italic,800italic,400,700,300,600,800);ThanksJonathan

J'utilise Robohelp 2015 update 3 sur Windows 7 64 bits avec Visual Source Safe 2005 et je viens d'avoir le message d'erreur stack overlow à l'ouverture du projet.Quelqu'un a une idée du problème ???Limite de l'ordinateur, de la mémoire, du nombre de fichier maximum atteint ???Si je travaille le projet en mode local sans utiliser Vss, je n'ai pas cette erreur ...Merci.

Using RH2015  and MS Word 2010.[Version of RoboHelp edited by Moderator. Please always use the correct version name as it helps people with the same problem down the line find a post that may help them. In this case it was referred to as RH15 so a search on RH15 would fail.]Using Master pages, more or less from the RH15 EmployeeCare3 sample project.I created a new project, imported about 15 pages from that project and modified them to be specific to my project (shared with a half dozen other writers who lack RH experience).I noted that the header.footer had additional paragraph marks, which took up additional space in the printed document..I saw that the paragraph styles for the header were undefined, so I changed the paragraph style to "header" and set the above/below space to 0.This made the topic body content disappear completely -- and then I recived the title as an error:Unhandled win32 exception occurred in RoboHTML.exe [3632]Any ideas?

I've compared the two write-ups in the RH 2015 User Manual pdf, beginning on p. 433 -- Responsiveandp. 436 -- Multiscreenand they are word-for-word the same. I've tested Multiscreen and see that it lets you choose layouts for desktop, tablet, and phone, but doesn't Responsive HTML5 do that as well?Why would you choose one over the other?Thanks very much.

Hello Everyone,I am not able to view Merged project when Webhelp is converted to CHM. Its only display the Parent project. Is there any Script to convert the above into CHM file.I am using RoboHelp10.Regards,Arpita Kumar

I am using RoboHelp 2015. I want to create a PDF copy of my Help topics to send out for review. Using the Create PDF button on the Review tab looked promising but the resulting PDF is less than desirable. It appears that the PDF generator is inserting extra spacing is being between words and is ignoring some character styles. For example, I am using Segoe UI for my body text. Instead of just bolding key words in procedures I change the font to Segoe Semibold and darken the font color so the bold words are not so glaring. It looks like the PDF generator is applying the bold type face and ignoring the font change.Any suggestions?Greg

I'm considering moving my project folder to another folder -- i.e., project folder COG Help is in My Robohelp Projects folder, but I'd like to move COG Help to a folder called COG Member Web Site. Will this cause any problems?Thanx!Lon

People,I have just installed Robohelp 2015 (version 12.0.0.306).When I try to import a Word file to create a new project, it fails and I see the message:"The Import Word Document Wizard cannot locate a supported version of Microsoft Word. Please install Microsoft Word 2000 or newer."But I am using Word 2016.Is this a known compatibility issue?Thanks in advance,MAM

I've created the Responsive HTML5 layout using the provided Azure Screen Layout. When displayed on my monitor, I am not seeing Search or any of the function icons such as print, etc. When I look in the Azure Screen Layout, the functionality is displayed there in the Header.I've searched on the Forum, but have not been able to find what I need. Is there an answer that does not require HTML editing?Also, will the Print function let the user print just the displayed page from the help?Thanks,MDawn

Hi,we're using RoboHelp 10 and my co-worker has a problem with checking in images.When she has edited a topic and clicks the check-in button, the html-file gets checked-in properly, but the new/changed images don't. She can only check in the images, when she shuts down RH and restarts it.I do not have this problem.Ideas anyone? Thanks in advance.

I'm using RH 11 HTML and primary layout is WebHelp.If I have Enable Substring Search turned on, search caches the prior search term. For example, I search for: prepay. Topics containg the word prepay are listed, and when I click a topic, it jumps to the first instance of prepay in the topic text and all instances of prepay are highlighted. Great. Now I search for: unbalanced. The topic list is correct, but when I click on the topic, it jumps to the first instance of prepay (many topics contain the word prepay; only one topic contains the word unbalanced). All instances of prepay in the topic text are still highlighted, and so is the one instance of unbalanced (althought the topic did not open at that word, I have to scroll way down to see it).When I turn Enable Substring Search off and regen, search works like it should. There is no memory or caching of prior search terms so they are not highlighted for the next search and the topic opens at the term I actually searched for.How can I h

Hello, I have a french version of a large project that works perfectly in English. The french version, linked in from FrameMaker, also works on my machine, but when delivered to the developers the file names in the URL, with accents and other special characters, creates many problems. I therefore need to generate a version that generates HTM files that override the special characters in French. The default project is in French, in Tools > Options I have checked User underscores in File Names, to no avail. As a workaround I have set the field Topic Name Pattern to file names only, followed by <n>, which partially solves the problem in that the file names are in English. However, the search function now poses a problem: the links from a search are on the file names, which are in English, which is not acceptable.Surely there is a way to automatically override the french file names and produce URLs that work once the output is integrated into the product, while retaining a search

I'm thinking of creating something like this: Was this page helpful?      Yes    No Yes button - when user presses this button it should send me an email with the wordings "A user found this page [URL] helpful "No button - when user presses this button it should send me an email with the wordings "A user found this page [URL] unhelpful "Is it possible to do this in RoboHelp 8? I've explored RoboHelp Insert > HTML > Form but couldn't get to the end result.Can anyone help?

Hi,I need to have numbered headings, for example:1.0 Heading 1   1.1 Heading 2          1.1.1 Heading 32.0 Heading 1    2.1 Heading 2           2.1.1 Heading 3I need to apply this new style to all the headings currently in use.  I edited an existing heading style by selecting the autonumber button on the styles box.  I created the number to be:  <x> (for heading 1) and <x>.<x> (for heading 2) and so on.  I also selected Decimal numbering.I applied the updated styles and everything looks perfect except I can't figure out how to get subsequent files to continue numbering.  The first heading in a new file always begins with 1, regardless of its heading level. I'm familiar with numbered lists and regularly use the "restart numbering" feature. I was looking for some option like that but I must be missing something because I'm tryi

Hello,Is there a way to set a default stylesheet so when you create a topic the default stylesheet is already selected? One less thing to worry about.Thanks,MDawn