Questions

Hello.  I apologize if this has already been asked and answered; I tried a search with no luck.  I am testing RoboHelp 2015 and am converting my RoboHelp 8 projects to do it. After converting an old project, when I open a topic select View Item, I receive this error:Whether I select Yes or No, the topic opens but I can't select any of the drop-downs to see the content inside.  This doesn't seem to be a problem for the finished output after I generate the webhelpl, but I still need to be able to just view topics to see how they look.Any suggestions?Thanks very much!

Does RH2015 have a 'format painter' function?

I'm using RH2015.  I have Office 2013 installed, although I have no intention of creating Word docs.  I have built my project and successfully generated .chm files.  However, now I need to generate a PDF.  When I click on 'Printed Documentation' in the Output, I get a box that says:  'The parameter is incorrect'.  I click OK and it pops again...OK again and now I get past it.  I complete all the entries on the pages, but when I click (finally) to Generate, nothing happens.  In the Print Document General window (the first one), none of the drop down options have anything in them.  I select the Adobe PDF option, and uncheck the Word option and get the 'parameter' warning again...but OK clears it.  I click Next...I see the TOC and Chapter Layouts as they are in my project...Next again, and I see the topics...but the Section Layout is basic.  Do I have to completely reset all the topics into the section layout box?  Why?  I a

Using RH2015 I have located a Positioned Text Box over an image and configured a Trigger from text in content up page from the image to Show/ Hide the (effect) Positioned Text Box on click. The issue I see is the text box does not remain positioned relative to the image on which it is overlaid. Is the positioning of a Positioned Text Box relative to the Trigger in this case, rather than relative to the image as desired? I am using a Responsive HTML5 output so would like to have a solution that would flow relative to the image position and scale changes, remaining anchored.

Not able link to framemaker files in robohelp 11. That option is disabled.

Hi,when I link Framemaker documents that contain screenshots then the images generated in Robohelp are too small. I tried various import settings but without success so far. If I set the "size" setting to e.g. 150%, then the resulting images are larger, but totally pixled and unreadable. I also tried setting the size to 0pt as it has been suggested in some threads but to no avail.It seems that Robohelp resizes the images based on their dpi values in Framemaker. Simply enlarging them in Framemaker improves the quality of the imported images but of course destroys the Framemaker-layout.

We had a request today to translate our WebHelp from English to Spanish.  I'm open to any suggestions/recommendations on how to go about this (e.g., features RoboHelp might have, resources I should read, etc.).The customer who wants the translation also wants both the English and the Spanish versions, ideally with the option to switch between either version at any time using a hyperlink.Ideas?  Thanks!Tim

When I was using RH11, I was able to drag and drop a baggage file into the Table of Contents; however, RH 2015 won't let me.Anyone know why not? Is it possible?Thanx,Lon

Not sure what the difference is. I found this in the documentation:UpdateUpdates topics generated from the selected Word document. Only the topics that have changed are updated.Update AllUpdates all topics generated from all linked documents including all Word and FrameMaker documents. Because all documents are updated, including those that you edited in RoboHelp, exercise caution when you use the Update All option.Force UpdateOverwrites the current set of topics generated from the selected Word document. Use this option to force an update of the topics generated from the linked Word document after you edit the source in Microsoft Word. This option updates all topics including those that haven’t changed.Force Update AllUpdates all linked documents, including Word and FrameMaker documents, and overwrites all generated topics.Which begs the question - is "Force Update All" the only option that affects linked FM files?And why are the non-book files removed from my webhelp.hhc TOC when I s

I am trying to set the default location of both the main and secondary windows for help panes, yet no matter what I try, the settings I use when building the project are not reflected in the output.  I have tried to match the exact same settings as used in my prior version of RH 9, yet am having no luck.For example, I have tried to set the main and second window to appear in the lower right hand corner, but the windows show in the upper left corner.  Also, when I set for the second window the setting to not show the main window, anytime I call up a second help topic, the main window shows first, with the second overlapped.  I never had these problems in RH 9.Might anyone have suggestions on what I may be doing wrong?Thanks,Matt

  Response from Elaine R (View the full discussion 11/19/2015): "I can confirm that Responsive HTML5 layouts do work with merged projects (as do Webhelp ones) in RH 11.0.4.291. However, note that you may experience the same problem (or a variation of it) that I did, and that Willam (van Weelden) kindly provided a fix for. (See Re: Merged Responsive HTML5 project TOC problem)." Unfortunately, we cannot download scripts that are not sanctioned by Adobe.  

I have added a custom script to my RoboHelp 11 project. In the Register Event dialog I enter my function to call and select  the PostWordDocUpdate event. I then click OK and then Save All in my project. If I close the project and re-open the event is no longer registered so I need to preform this task every time I open the project. Is there a way to have the event registration saved?

Hi All,Need your help in creating script for shading DHTML pop-up area.We have recently started using DHTML in Robohelp. In order to distinguish the pop-up area from rest of the content, we are looking for ideas to shade the DHTML pop-up at project level. Any help towards achieving this will be greatly appreciated.Thanks in advance,Adi

Hey there,I am trying to make use of Google Fonts in a RoboHelp 2015 doc and have tried what has been suggested here - Adobe RoboHelp: Use Custom Fonts | WvanWeelden.eu and have followed the steps detailed, however have not been successful.I am on a Mac that has "Parallels / Win 10" installed and have checked that the fonts are installed locally in Windows (they are) and have also added them to the Baggage file as instructed.These fonts however do not show up Edit/Character dropdown as a selection... Like I have said, they are installed in the Win Fonts folder.Seems that something is not right here and I am hoping someone can shead some light on this for me.The other issue that I am having is related to the use of "Google Fonts" and the error message that I am getting when loading the RoboHelp file.I have added the "@import" link to the very top of my default css file as described in the Adobe RoboHelp: Use Custom Fonts | WvanWeelden.eu tutorial and have directly made use of the @15521

Now that RH 2015 is available, is there any way of knowing how long RH 11 will be supported? How long should we hang on to RH 11 before it becomes necessary to move up to 2015?thanx!Lon

We have been using RH for years and the current version of our CHM file was compiled on RH8.  Now the person who maintained the help system is no longer around and I, new to RoboHelp, am trying to make the RH8 project work with the trial version of RH2015.  The build declares itself to be successful although there is a HHC5003 error.  The resulting CHM file loads normally and seems to have everything in it.  But clicking on TOC and index entries most often has no effect (i.e. does not change the content panel) but sometimes works correctly.  The pattern seems random and varies from build to build.  The clicks give an audible feedback whether they work or not.Clicking on the HHActiveX ribbon, however, always displays a topic.  The registry shows that the 2015 version of HHActiveX.dll is registered. Anyone see how I could fix this?Bill Below

Hi all,I have created a single HTML page using Robohelp. When I open that that link in a mobile browser, it opens but I have to zoom out to view that page. Can someone suggest to resolve this issue. it should look normal. when I create a help file of multiscreen layout, it will look properly, but when a single page is created and hosted on the website, it is zooming in and the user ahs to zoom out to see it. Please suggest.Thanking you in anticipation,Sahitya

I have tried numerous times to add a screen layout. Every single time, RoboHelp completely shuts down. I have rebooted my computer twice - once with a regular restart - once by completing shutting it off and letting it sit for 5 minutes.Suggestions?

Hello,I have a large WebHelp project that includes over 2300 pdf's as baggage, and I'm routinely adding more pdf's to the project. These are contained in multiple folders. I'm concerned that I will hit a limit for the number or size of baggage files.Is there a limit for the number of baggage files that can be included in a project?Is there a limit for the number of baggage files that can be included in a folder?Is there a limit on the individual or cumulative size of the files?Thanks for info,Jeanne

I just finished a major update and have about 70 topics (out of approx. 900) that have to go to SMEs for  review. The 70 mainly have tables of GUI field names and descriptions and the SME will have to provide any missing/outdated descriptions. So I want to generate an output, preferably Word, that the SME can review and update as needed. But even after I condition out the books that I don't need to send, the generated Word file is missing great chunks of material.I've also tried copying/pasting the tables to Excel and Word without luck.Any ideas are appreciated.

Have a great time.

Is anyone using RoboHelp 2015?With earlier versions, I was able to drag and drop topics from the Projects pod to the ToC; however, with RH2015, these only show one at a time -- I can work with one or the other, but I can't see how to display them both together, which would allow me to drag and drop again. I need to be able to do this with the Baggage Files folder (to the ToC).Lon

Hi,I am using Robohelp 11.  I have selected the font for all my paragraphs at Vedana and size as 10. When I see the preview I find the text size much smaller (size 8). The tables in my project have the same font and size (Verdana 10) . The preview shows this correctly. I am facing this problem for my paragraphs only. What could be the problem and how do I fix it.

Hello. When I generate CHM output from RH 2015, the TOC is missing, but the Search and Glossary tabs are present. I'm not opening the file from a server, but from my desktop. I copied it from the server to my desktop and renamed it. The file was originally created in, I think, RH 9, but I've successfully generated CHM output with this file in RH 10. Any ideas? Thanks!Dawn

(FM12 with RH11.)In FM, when the proper conditional expression is selected, a conditional Head1 and its page break vanish as expected and the content that follows it flows from the "previous page." That is, the condition tagging causes both the content of the Head1 and the fact of the Head1 (including its built-in Page Break Before) to vanish. I've used this for years to single-source feature-set versions of a product. Works well.After setting conditions in RH (with or without setting Apply FrameMaker Conditional Text Build Expression), the generated output from RH does not behave the same way. (Neither does the project tree or Design view, but they are not as important as the output.) RH breaks the output at the (tagged-to-vanish) Head1 while RH omits the content of that Head1. That is, RH does not respect the tagging the way that FM does. RH hides the content of the Head1 but not the fact of the Head1. Uh, is this by design?Regardless: do workarounds (within FM or within RH or both)