Questions

In RoboHelp 11, for some reason when I a run a text search in the final project, I get a "No results found" page every time.  The Topic.slp looks normal, as the search widget is still there and has not been changed at all.  I'm also not doing anything out of the ordinary to the responsive layout properties.  What could be causing this issue?

I can't be the first to consider this....anyone know of anything out there, or anyone that is currently working on such a site for RH 2015?

Expansions cannot be toggled to "off". This happened suddenly. I did not, to my knowledge, set a global preferfence to always edit HTML in expanded view. I've found only one other forum post on this topic with no responses by a user who referred to the issue as "extra spaces". It took me awhile to find the "expansions" option. Highly annoying. Switching to an external HTML editor (Notepad++). Wish I could get off RoboHelp entirely!

The highlight color of active topic is light grey and poorly visible, as you can see on screenshot. i need to make it darker.Thanks for help in advance)

Hello,I have linked a FrameMaker (11) file to a RoboHelp (10) project. I am beginning to map the paragraph and character styles. Most of them look good, except the bullets. I have tried all the bullet options available in the FrameMaker conversion settings dialog. Somehow after that experimentation, the bullets now look like this in RH:Every time I go to update the files in RoboHelp, another one of these rh-list start lines appears in my bulleted list. This is what the HTML looks like:I am not sure what I can do to fix this, other than create a new RH project and relink the FM files and try again.I would appreciate any tips.Thank you,Laura

Have an existing Robo HTML V11 project that has been successfully generated hundreds of times. Updated to Robo 2015, copied the set of project folders to a new folder.Converted the copied project to Robo2015Generated WebHelp and copied to serverContinually receive error when trying to use SEARCH.Receive the following error messages:ThenUnable to clear error or reset SEARCH to function.Reinstalled Robo HTML V11The original project folder was opened in RoboHelp HTML V11 and now that project, when generated, no longer has a working SEARCH either.Have tried to delete the whxdata folder in hopes that regenerate will recreate properly, obviously didn't work.Can anyone shed light on this situation and provide a solution. I have updated to an application's Online Help, but can't publish an Online Help system that does not have a functioning SEARCH function

My company has been using Robohelp 7 for quite some time, in support of a product built in VB6 (don't laugh, it still works). We're using Microsoft HTML output. RH7 gave us a few difficulties at the time of our last release - having transferred the licence to a new machine, we couldn't get the help to compile - but we got through them by reinstating the old machine, and we've had no indication that users have had any problems.In the meantime, however, I have had some problems, in that typing too quickly in the text box on the Index and Search tabs causes the help file to hang. It doesn't come back, and you have to kill it in task manager, which takes the host app with it.Our backup RH7 machine is no more, so I've been wrestling with RH7 on a new one again, and it's been such a nuisance that I resorted to trialling the RH 2015 version. This compiles perfectly, right out of the box, so I'm ready to ask the Finance department for the money for it. However, even though the file was made se

I cannot import or create a project in RoboHelp HTML (v10) - an error message saying that the OpenHTML.dll is missing or moved, but it is located in my Program Files\Adobe\Adobe RoboHelp 10\/RoboHTML dir. Does this file need to be in a different location?

I have been tasked with designing a new skin for my projects. I used a skin from the Gallery and just swapped out the icon images and reset all the colors, etc. However, the project doesn't display the Print option when I apply this skin. Furthermore, it didn't allow me to select Print when I tried different skins.I'm not aware of any Print switch anywhere else - the only place I know to go is Webhelp Settings>Navigation. Print displays in the Toolbar Buttons box, and you click to select it. Is there something else that controls this? The skin I show in the image is NOT the basic skin I used, but it doesn't display Print either. Thank you!

Hi,I've used a customized whthost.js file for a couple years now with no issues.  Lately, it seems that clicking on a TOC entry does NOT expand it.  Clicking once on a topic in the TOC will display the content in the reading pane, clicking twice on it will (sometimes) expand the TOC.  Subsequent selections in the TOC seem to sporadically expand the TOC entries and then not expand the TOC entries.  I can't figure out why it's not working consistently & correctly.I've customized whthost.js using William's awesomely helpful information here:  Make WebHelp TOC Wrap | WvanWeelden.eu‌, including wrapping the TOC around the images.For fun, I've reapplied the customizations in a newly generated whthost.js thinking there's been an extra space or something in my customized file that I've overlooked and is now causing a problem. No luck.  This happens whether I'm viewing the docs in Chrome or IE, locally.  It doesn't discriminate I've also customized  t

When a topic in a child project of a merged Help project is called from the application, the complete, merged, TOC is not shown. Peter Grainge explains how to get round this problem on his site by editing each topic. My question: is it possible to add a button on the toolbar of a custom skin which would display the merged TOC? I have gone into the WebHelp Skin Editor, and can see that you can add a link or JavaScript  in the Action tab, and was wondering if anyone has done this successfully. Thanks very much for any advice.

Hi,I'm trying to create a text box with a trigger that opens a second text box. If I use a regular (in line) text box, when the trigger is placed in the text, the text becomes invisible in the output, so the user sees an empty box. A click where the text should appear still opens the second box, but without the effect I assigned it (fade in).If I use a positioned text box, the text appears if I use one trigger, but not if I use two triggers (1st trigger activation fades in, 2nd trigger activation fades out). And the effect still doesn't work.How can I get around this problem?

Back again with another question where I don't see an intuitive method native to RH...Again, several Help sections in the TOC (Windows, Mac, iOS, and Android), each with sub topics:WindowsTopic 1Topic 2Topic 3MacTopic 1Topic 2Topic 3iOSTopic 1Topic 2Topic 3AndroidTopic 1Topic 2Topic 3Is there a way to set up the TOC parent folders to be bold for viewers to visually offset them from the topic pages?WindowsTopic 1Topic 2Topic 3MacTopic 1Topic 2Topic 3iOSTopic 1Topic 2Topic 3AndroidTopic 1Topic 2Topic 3

how to print to pictures back and front

In the Responsive HTML5 layout settings (RH 2015), go to "Basic settings" and set the default pane to "filter".With this setting, there is no way for the user to access either TOC, Index or Glossary in mobile view ("Phone"). The "sandwich" icon (yes, this one http://bit.ly/1S3q9If) in the upper left opens the filter pane (= the default pane). Next to the sandwich icon, there's the search icon and (again) the filter icon, but no TOC/Idx/Glo icons.Please fix this. I think the easiest solution would be to implement two options: Default pane (Desktop) and Default pane (Mobile). One sets the default pane for desktop display, the other one sets the behaviour of the "sandwich" icon.

This has been a question ever since RH switched to the multi-doc interface, but I have just worked around it up until now.I am looking for a specific string and then I need to edit each file where it occurs. A simple replace won't do.After using Find & Replace in Files I get a list of topic titles in the Find Results dialog. If I r-click on a filename and choose Edit or or double-click a result in the list I get a window that only lets me Replace, Replace All, Undo, Next File or Save.How can I open a file from Find Results in RH Editor? Or even any editor? The window it opens in is not an editor.As of now I put Find Results on the left, Topic List on the right (sorted by filename) and manually open and edit each file from the Topic List. This is painful and slow.Has this gotten any better in 2015? I can't upgrade this particular project but would be good to know for future reference.Thanks!Jeanne

Hi, everyone.I am using a font named UniSans Regular in HTML Help pages and it works fine on computers having the font installed in Windows.Is there a way to embed the font in the chm file so that it would not be necessary to install the font to other computers? I am able to see my CHM file perfectly, but when I open it elsewhere I may see it displayed in Arial, Verdana and many other font styles... It looks awkward. Thanks in advance!

HiI am a new user of RH (version 2015), so I think I might be missing something.I am trying to generate a help system from an already existing set of User Guides created in MS Word. The topics are multi-level and the document is styled appropriately.When I'm linking a document to the project, the style-based pagination and TOC generation works fine except for one thing: I get all the topics and subtopics on level 1, without grouping them into books, and of course if I make any changes manually they all get lost if I need to generate the TOC again.I could stop the pagination at a higher level (e.g., H2 instead of H3), but some of the topics have a great number of subtopics, which themselves can be rather long, so I would like to have them as separate pages and not just a single page with anchors.Is there a way to make RH generate the multi-level TOC from the linked document or is my only option to import the documents and adjust everything manually?Any help would be much appreciated.Tha

RH 2015 -Prior to this version (since 2005), I've always been able to right click on a hyperlink in Word, select Copy Hyperlink and paste the link in RH. I can no longer get this to work. I have tried copying the link to a text file, saving the text file and then attempting to paste.  -- Thanks.

Open project was cancelled or the application or the application was unable to load database for (issue)

I am working on a large RoboHelp project. When I generated and posted Webhelp today, many images do not display. Up to this point, when I generated and posted webhelp, everything has worked correctly. Now, Instead I see a gray X when I click on an image. I'm using the DHTML dropdown so users can choose whether to see images. I've compared the html for Images that are displaying and images that aren't: the html looks identical both with those that are functioning and those that aren't. Does anyone have any suggestions as to how to fix this problem? I'd appreciate any advice!

The Adobe Store allows me to select RH 10 to upgrade from RoboHelp 10 only. Please let me know if I cannot purchase the Adobe RoboHelp Office 11 - Upgrade at all.

Hi all,I have a webhelp project with multiple books and do have browse sequences.  The Previous Topic and Next Topic buttons seem to only work with a single book.  Is that how it's supposed to work?  And if so, is there a way to make it work for the entire TOC through all the books?  Using RH 2011.Thanks for any help.  Diane

Which tool to use to customize Adobe Robohelp 2015 ? and to deploy exceptions folder.[Moved from the generic Cloud/Setup forum to the specific Program forum... Mod]

Everytime I generate a new HTML5 Responsive help build the application creates these log/text files. The developer who integrates the help asked me what their purpose is. They list all of the components/assets in the build. Is there a way prevent their generation. It isn't a big deal, they are just annoying and I wonder if they are serving a purpose. Let me know if this question belongs in a different section of the forum.