Questions

I'm losing my mind.  I tested adding a PDF to my RH 10 project last week and would have sworn the Baggage Files folder appeared after I did that. Now nothing I do will trigger display of the Baggage folder.  I've toggled the Project Manager view back and forth; I've readded the file; I've restarted the project.  When I toggle between views in the Project Manger pod, the only thing that changes is HTML Files toggles to Project Files but the contents look identical.  😕😕The only thing I can think of after perusing the forum is that I added the Baggage file to the root folder because we don't have subfolders in the project. I did try attaching it to a specific topic but that didn't have any effect either.  I must be missing something obvious. Help?

I have created an image map with multiple hotspots (using RoboHelp HTML v11, creating a WebHelp help system). The hotspots are invisible by default. Is there any way to make them visible, so the user can see that they are present in WebHelp? Thanks!Tim Huddleston,Charlotte, NC

When I search for specific words that starts with a bold letter (e.g. "Allowance"), that I know are in the eManual, I get zero results. I have several other eManuals with similar formatted words, but have no problems with them coming up in the search results. I've spent some time comparing the settings between the eManual that works and the one that doesn't.  I've gone into the topic properties, checked the Stop List in Project Settings, and reviewed the HTML, thinking that the bold tag was breaking the word up in HTML, therefore limiting the search- but I believe the search uses text instead of HTML. I've attached two screenshots. One of the Design (text) and the other of the HTML.Design/TextHTMLI am using RoboHelp HTML, version 10. Any help would be greatly appreciated! Thank you!!Gretchan

I've searched for whether this can be done from Robohelp but all my queries are matching the FM Named Destinations to PDF, which I know how to use, but is not the particular goal.  It seems there should be a way to convert MapIDs in RH to Destinations in PDF but I have not found anything that indicate the Printed Doc Single Source workflow supports this. I'm probably missing something obvious. 😕😕Robohelp 10Acrobat X ProDoable? Diana

We recently upgraded 5 WebHelp projects from RoboHelp 10 to 11.  Everything went smoothly except for one project that is displaying a huge amount of broken links.  These appear to be for Index words and even Map IDs but the strangest are the ones that appear to be picking up the first few words of a topics.  For example: Copying_a_statement.htm#Select_a_statement_and.Any ideas what may have caused this and how do I go about correcting the problem.

Why when publishing and merging 2 projects, one of the projects does not completely publish?  When I publish each as a standalone project they each publish completely.Additional Info - Using RoboHELP Server Web Administrator, if I uncheck the "Automatically merger projects of the same type" and then View each project seperately each Project is complete (the TOC for each is complete).  If I check the "Automatically merger projects of the same type" and view the merged Project one of the Projects is only partially viewable.  In other words the TOC does not contain all the project books and pages.  Unchecking the "Automatically merger projects of the same type" and the TOC is once again complete.I applied a fix suggested by Adobe support and now I am getting the following message whenever I click on a Book in the TOC at any level, "Loading, click to cancel..."  BTW, clicking on the message does nothing.

My team is having major issues with RH11 and now want to go back to RH9 until we sort the issues out. How do I open projects in an older version of help still installed on my machine? 

I have generated webhelp using a trial version of RH11.  When the webhelp is deployed to the web server the navigation buttons (browse sequence) do not work with Google Chrome.  The buttons work correctly when the webhelp is installed on my local machine.  I experienced this same issue with RH10 and was hoping that RH11 corrected the problem.  Any ideas?

Earlier i couldnt see an image in the settings manger. i research this and found that in, internet options>advanced tab>security. to uncheck the box that reads. save image to disk. so I cleared the check box and now I have an image to clear my flash cache.  Now i cant see it again.  the only thing different i did was run my Malwarebytes program.  that shouldnt have done anything to the problem. i checked the internet options under advanced tab again the the box is still unchecked.  so why am i not seeing the image?  also, when i checked to see if i had flash player installed ( I uninstalled my copy today and reinstalled the same program, I was concerned about a faulty program) it installed correctly, it said i have the current version installed but it says i dont have any browser?  Im using IE10.  it said all this when i was testing my new installation.  Please help..

Hi,I've edited the mobile.css file for iPhone layout. There is a blue color near the Search bar and on Contents and Index links that I'd like to change. Where in thh mobile.css file can I change this? Examples are below. In the first example, I want to change the color that appears around the Search bar. I searched for background code in mobile.css, but no changes I made seemed to affect this. I also want to change the blue color for the Contents and Index links.

Hi,I have trouble with setting the start page for a WebHelp project. In the options for the WebHelp I can set the output directory but RH ignores my setting for the start page. What RH does, is creating a directory with the name of the .htm I provided. Maybe I'm forgetting something.My input looks like this:C:\tmp\rb\name.htmRH creates the WebHelp like thisC:\tmp\rb\name.htm\Project_Title.htmI've read the manual about this and I'm still clueless, why RH does not recognize my start page entry.Any ideas?

It sounds like the issue of the contents panel not appearing has been around a long time - and is even in RH10. I produced a WebHelp system in RoboHelp 7 a few years ago and had no problems. My IT department upgraded me to RoboHelp 9, and I made some updates to a few topics and redeployed it in our workflow system. However now the Help is missing the contents tree. Some experimentation revealed that the contents only appeared when we use an http call to the Help. If called from an https statement, which our secure workflow system does exclusively, the contents are missing. Since I see there is a fix for the missing contents in another post to the forum, I wondered if a) anyone else has seen my problem? and b) does anyone have a fix for it, or will the js script solution for RH10 to IE11 work for RH9 to IE8? Thanks, /Kit

Greetings,First time post, based on need…My organization currently utilizes Robohelp for building their help documentation, and we are trying to assess the feasibility of  upgrading to RH11. Our last help document was built using RH10, we can publish just fine, and all appears well.  I’ve recently installed the RH11 trail just to see if I can get it working . I open the project from our shared location, and it downloads the current project files to my local machine. From there I point RH to my project file and choose ‘open’. From there it recognizes that the project was built in an older version, and it asks if I would like to upgrade. I choose the upgrade option, and all appears well until it gets to the reloading files step (viewing the status bar at bottom). No progress is made, and I give it about 5 minute until I get the message from robohelp… “Robohelp has stopped working.”Windows 8 8.1RH 11 Trial 64 bitAny help regarding this would be greatly appreciated!Thank You!

My CSS file includes the following formatting for a "Note":p.Note { border-left-style: Solid; border-right-style: Solid; border-top-style: Solid; border-bottom-style: Solid; background-color: #fafade; padding-left: 12px; padding-right: 12px; padding-top: 6px; padding-bottom: 6px; font-size: 9pt; line-height: 12pt; border-left-width: 1px; border-right-width: 1px; border-top-width: 1px; border-bottom-width: 1px; border-left-color: #a3a5a7; border-right-color: #a3a5a7; border-top-color: #a3a5a7; border-bottom-color: #a3a5a7; margin-top: 12px; x-next-class: ; x-next-type: P; margin-bottom: 12px;}In IE 11, not using Document Mode=Edge, the CSS is applied as expected:In IE 11, using Document Mode=Edge, the CSS is not applied as expected:I suspect the issue is with the CSS itself.  The CSS displays correctly in the Design view of the topic in RH10, but does not display correctly if I view the topic using the CTRL+W command from within RoboHelp, and does not display correctly in the compi

Hi,I need to customize the colors and icons in Screen Layout for iPads and iPhones. The Home slp has links to TOC and Index slps. In the Home page's HTML view, I can't find code that links to the default orange header_background.png or the icons for Content, Index, or Glossary.(I see them in Windows Explorer view when I open C:\HELP\iPad Help\HelpProject\!ScreenLayout!\iPad_Layout_TEST.) How can I change header_backround.png in slp for iPad or iPhone?Do I need to create a new SLP and can I insert our company logo into it? I really just want to generate output that uses colors other than the iPad default gray and brown or iPhone default light blue and gray Screen Layouts. I'd prefer to use the default SLPs I see in the Project Set-up pod and just edit them to change colors and icons.I have opened each slp under iPad Layout and don't see where I can change the defaults used on the Home page slp. What am I missing? I would like to make copies of the header and Contents and Index icons and

Does the BugHunter tool work on a 64-bit machine in RoboHelp 10?

I was previously using RoboHelp 8 on Windows 7 64-bit. Yesterday, I uninstalled RoboHelp 8, and installed Technical Communication Suite 5, selecting RoboHelp 11, Acrobat, and Captivate. Now, When I try to launch RoboHelp 11 from the Start menu, the app crashes immediately. The crash details are as follows:Problem signature:  Problem Event Name:          APPCRASH  Application Name:          RoboHTML.exe  Application Version:          11.0.0.179  Application Timestamp:          52b00cf5  Fault Module Name:          StackHash_9223  Fault Module Version:          0.0.0.0  Fault Module Timestamp:          00000000  Exception Code:  

I am still using RH8 and I'm creating documentation for a new version of a product. We created the documentation for the old version and 80% of the changes we need to make are just changing the version #. So I figured it would just be easiest to copy the old documentation and then do a find and replace. Is there an easy way to copy a Robohelp project?

I'm currently using RH8 and want to upgrade due to compatiblity with Chrome browsers,   I'm not that technical and get no assistance from our dev. group and took on the project from another employee that was let go.   I just need an easy upgrade.  Therefore, I think 10 would be more appropriate than 11 for my purposes.  I have a rather large help file but quite simple.  I don't use all the bells and whistles RoboHelp has to offer.  I also read that I need to have RoboHelp Server to upgrade to 11.  What is that?  I use RoboHelp XML and publish to our internet server - is that the same thing?  Is 10 still available?  Your suggestions would be most appreciated.  Thanks,MP

I see there is not yet a Responsive forum so I'll try the question here...We would like to do the conditional build thing to tailor the users' views according to content specific to them. This will work, but will produce multiple sets of compiled filesI am hoping there is a dynamic approach out there similar to what is described on Peter Grainge's site at http://www.grainge.org/pages/authoring/rh_tour/index.htm but this is for WebHelp onlyIf it is not possible in Responsive, then it woud be a very usefult new feature to suggest to Adobe

Hi,I am having trouble with a .chm project that was created for Windows XP use that now needs to work with Windows7. I have tested the functionality of the project and everything but the PDFs works properly. It gives me a blank screen with an x in the corner. When the URL is copied into a new window, it works fine. Is there anything I can do to resolve this?

I am hoping to get advice on the recommended way to migrate a RH8 project to another PC – the project has been upgraded from earlier version of RH and other users and appears to be carrying a lot of baggage (strange and exotic files). I looked for an “export” function but failed to see any guidance on this in the forums. Hope you can help.

Hello,I am using Robohelp 10. I have a project with several books and topics. When I generate a web help, everything is fine. But now, I have to generate a printed version of it. My problem is that on the table of contents of the generated document, the books are now shown. I need those books to be shown. Please advise.I can not post the project I am using so I just used a very simple project which I created.This is the original TOC.and this is the resulting TOC in the printed document.The books should still be part of the contents same with the original TOC. I do not know what is wring with my set-up since I only used the default one. It will be great if you can reply to me ASAP since we need to publish our help document. Thanks a lot!

If I delete a topic in the Project Manager in RH10 then I get the option to not delete links to the deleted topic (useful as I then want to search on broken links). The downside is I can only delete one topic at a time. However, I can delete multiple topics using the Topic List but it deletes the link to the topic as well.Does anyone know how I can delete multiple topics in RH10 and keep the broken links to the deleted topic?

I am using RoboHelp 10, Internet Explorer 10.0.9200.16540, Windows 8.  I applied the Mark of the Web fix (template updates), even though they were for IE 11, and I still can't display help locally. http://helpx.adobe.com/robohelp/kb/webhelp-issues-robohelp-versions-10.htmlIf I turn off Mark of the Web, I can display the Help locally.  If I keep the box checked, IE hangs when I try to open the .htm file.  Is anyone else experiencing this problem on IE10?