Questions

I'm using RoboHelp 9 (yes, we're behind the times here). I have a question about something that's never worked, but it's been a low priority, so I just kept ignoring it.When I generate a Word version of my project, it has an index, but none of the index entries are hyperlinked. The TOC entries are hyperlinked, so why aren't the index entries?Environment:RoboHelp 9Word 2013, but it never worked with Word 2010Windows 7 Professional, 64-bitProject Settings:Add New Keywords to Index File (HHK)Binary IndexWhat do I need to do to make the index entries hyperlinks when I generate the Word doc?

Hi all, I have one client project for whom we still use TCS1, for updates about twice a year. This is the only client we use it for, so we have never upgraded. We do have a copy of RH10 standalone, but otherwise we have been increasingly using Flare (I am the lone hold-out, I like RH).So the client has just observed that the webhelp cannot be viewed in Chrome, and I confirmed that that was a known issue. I suggested that HTML5 might be a better output for newer browsers/versions, so the options would be to upgrade to the current TCS ($1200 the boss is not anxious to absorb for one client), or convert the project to Flare (which might be a better solution to use Lingo for translation). The client is reluctant to switch to HTML5 because some clients still use older browsers, e.g. IE8, that don't fully support HTML5.I also just discovered that the current help files don't work in IE10 (topic pane is blank). I know RH10 and 11 have a fix for this. So I had the brainwave to upgrade the RH p

Hello everyone! I am hoping that someone will be able to assist me. I am working in RH 9 and i have received the following error when i select to resolve my broken links. "You cannot resore a topic that would be outside the project folder. Please make sure feferences are to the project folder then try restoring the topics." Can anyone assist with this error? I have checked my folders and the source and line files are in the correct folders. Thank you in advance.

Hi everyone, and thanks in advance for any help you can offer.One of our projects has four WebHelp output folders. Each one contains subfolders for images, videos, and pdfs -- resources referenced within the topics.Our client has asked us to centralize these resources into a single folder so that these files -- especially large ones like videos -- don't need to have multiple redundant copies hosted on their servers.  So the top level folder structure that we deliver to the client should be:output1output2output3output4resources||---images|---pdfs|---videosIn the source, I now reference these types of files using "../../resources/videos/<filename>".  This relative path points to a folder outside the main RH project folder ("resources" is a sibling of the project folder).In the case of videos and pdfs, everything works as expected. The videos and pdfs aren't copied into the output folder.But RoboHelp continues to copy all images into the output folder...into the *parent* o

The same also applies for Framemaker 11 and 12 - after installing the new versions, the old versions crash when opened. Older versions are not affected, Framemaker 7.2 still works fine.Does anybody encounter the same.. bug? Feature? Anyway I prefer to keep older versions until I am sure that my tool chain still works.Robert

Is there a way to copy index keywords or an entire index from one Robohelp 10 project to another? I have a project that I made extensive edits to. I had to tweak the mobile.css file and screen layouts, etc. It doesn't have all the index keywords I need and I want to avoid re-creating/linking index entries. Is there a way I can copy them from another project I have?

RoboHelp for Word inserts double quotes at the end of a topic that has conditional text, I do not see the quotes in the Word document, but the quotes are present in the CHM file.Using Windows 7, RoboHelp v9.0.023 and Microsoft Office Word 2007.From MS Word document:From the CHM file:

I'm using Robohelp 9 with Windows 7, office 2007 and trying to generate printed documentation. I've adjusted security in MS Word and go through the setup in single source options in robohelp but when it gets to the point of trying to generate printed output it seems to get stuck on Processing documents. I try to cancel out but nothing happens and am forced to control quit.Am I missing some kind of configuration options?

What file formats can RoboHelp 10 generate?

I noticed that some headings in my Printed Document were duplicated. I investigated and found that topics used as Books in the TOC had that problem: The first heading was duplicated in the Printed Document. I also happened to use the first heading as the topic heading. What is the solution to the problem? I know I can delete such headings in the Word document after the Printed document is generated.

Hello all,RoboHelp HTML 8: version 8.0.2.208Single Source Layouts: WebHelpOS: Win 7 EnterpriseWhy does RH 8 WebHelp generate my entire help file project rather what I specified in WebHelp General (property settings). I have a specified a TOC and Index, I do not want the 'other' content. Note: No Merged Projects was performed.Please follow below to get a better/visual perspective.In reference to figure 1 below, Is there a way to set RoboHelp 8 properties to ONLY generate a sub-folder (outlined in red) instead of the complete master project folder (outlined in green)?Figure 1.After file generation output reference figure 2 below, noticed the ‘SRC” folder (outlined in green) is generated as well.Figure 2If I drill-down (double-click) on the folder (see figure 3) you will notice there are 3 sub-folders (outlined in green)... Figure 3and drill-down again (see figure 4) notice the eight sub/sub-folders (outlined in purple). Figure 4I only want the help contents (see figure 5) located in my “

I am working with Robohelp 10 and producing Webhelp files.  I would like the appearance of the Help output to be similar to what I see in MS Word when I hit the Help question and go to their Online Help site.  It seems some of the overall format can be controlled by a skin but after trying several of them, I see that they are all following the same basic layout with the navigation on top left, the content/books on the left and the topic details on the right.  Is there any way to change this up and make it more like what I see in the more current MS Help files?  Are there skins available somewhere that have a different general layout to them then the ones I've seen?  Thanks for any of your ideas.

In RH, I have defined a table style called top-row-shaded, and have mapped this style for delivery to Word, in word-template.dot file. All RH tables of style top-row-shaded shoud map to my Word template style top-row-shaded, but they don't.Does anyone kmow a fix? If not, does anyone have a word macro that can convert my tables to the  top-row-shaded style in the Word file? My RH file has another table style (called no-border) that I don't want to convert, so I can't simply apply the style to all tables in the Word file.Thanks, Joanne

I am trying to implement this layout to my Robohelp Project, but I get the IPad layout instead of the previewed Desktop layout that is in the screenshot. All other Desktop layouts work fine with me this one does not work with me. It is the first one here: http://helpx.adobe.com/robohelp/robohelp-screen-profiles-layouts.htmlI can't seem to get the Desktop layout to work, and I need to have the printer button, I keep getting the Ipad layout  instead, any thoughts??

In testing the  RH HTML output, I've had a review comment that there were issues with viewing the online help with IE 11 and also Google Chrome. In searching for possible fixes, I came across a fix for both. IE11 issue -- http://helpx.adobe.com/robohelp/kb/robohelp-output-issues-ie-11.htmlGoogle Chrome issue -- http://helpx.adobe.com/robohelp/kb/webhelp-issues-robohelp-versions-10.htmlThe IE11 fix has two files in the fix -- whutils.js and whver.jsThe Google Chrome fix has four files, two of which are the same as in the IE11 fix.With issues on both of these platforms, does anyone know if those files will work for both issues? If I update whutils.js and whver.js for the IE11 fix, and then update those same files for the Chrome fix, will I still have the IE11 fix??

Hi all:I've gotten links to PDFs in my RoboHelp project to work, but have one problem that I cannot seem to solve.  This issue happens with IE and Chrome (have not tried Safari) but not with FireFox.  The first time I click a PDF link from my WebHelp project (yes, it's posted on a server), the help link works fine. The PDF opens to the named destination.  Subsequent links to different destinations in the same PDF, however, update the browser with the proper URL but the PDF does not change to the new location.  eg: Link1:http://10.20.160.7:8080/help/test/cdm_agent_guide.pdf#cdmasiDisplays the PDF opened to the page tagged with cdmasi then click this:http://10.20.160.7:8080/help/test/cdm_agent_guide.pdf#cdmacdmPage seems to be loading but...URL status bar shows the above URL, but the PDF has remained on the ASI topic (Chrome) or a blank page displays. Click the URL bar and refresh to load the linkThe PDF moves to the correct topic.Note:This behavior is the same whethe

I just got a slightly rude awakening today. I had to give up my license for TechComm suite and just have RoboHelp 10. Now I can't pin the RH icon to the taskbar, nor do I have the usual options when right-clicking the window indicator that does appear on the taskbar when a project is open. All I can do is close the window:Is there a way to get the taskbar functionalities back for the standalone RH 10?

Hi,I'm using RoboHelp 7, but I need to give a "Windows 8" look and feel to a WebHelp project I'm working on.  Are the RoboHelp 11 skins available for download? (The RoboHelp 11 product preview looks like it provides one by default).Many thanks.

Hello,I'm creating Responsive HTML5 output in RH11. I've done considerable editing of the default theme, changing colors and removing the index page and the links to it (we don't include an index). At some point, the phone layout stopped displaying the "magnifying glass" icon next to the TOC/Glossary icons. If you hover over the spot, the hovering icon does appear. I have tried everything I can think about to fix this problem, but can't figure it out. The regular icon is definitely present in the folder, along with the hover version. The css correctly names the icon. I have looked at the MasterThemeSchema.xml and when I fooled around with that, I got two magnifying glass icons to appear, but not one. I have created another Theme1 layout, where the search icon displays correctly, and compared the main.css and MasterThemeSchema.xml line by line. I've compared the language for the TOC and Glossary icons, which appear correctly, to the search icon, and everything looks fine. I've even star

Does anyone know whether it's possible to reuse a glossary set up in a project across multiple projects? I'm using RH 10.Thanks!

Hello,I'm using Robohelp HTML 9. We have just decided that all our hyperlinks to pdfs need to open in a new window. However, previously this was not a standard, so not all of our hyperlinks open in a new window.Is there a way to change the default settings for display options of all hyperlinks within a project to "New Window."?I know the slow method is to go through each topic, and change hyperlink properties for each and every external link.Thanks in advance for your help.Tas

I'm using RoboHelp 9.0.2.271 on a Windows 7 64-bit machine to generate a WebHelp project. Everything appears to be fine in the source files and in the output files when I test locally and/or in a build.I received a message from development that they used something called dynaTrace to test for errors in the build. They sent a list of seven 404 errors logged by the application. The list looks similar the attached screenshot of two (fake) examples.When I look at the folder where I deliver the output files to development, I see all of the files that are listed under the URI column and the Referrer column, with only a few exceptions for two of the entries. I'm not familiar with troubleshooting the help in this manner and was hoping someone else can shed some light. There are no apparent broken links in the project.In case these details are helpful, I work exclusively on my hard drive when using RoboHelp. I store the source files through Tortoise SVN. I deliver the output (WebHelp) files to

Overview:I've been importing some old html files that have a massive number of bookmarks/anchors in them (few hundred html 'pages' some of them mini help document libraries) in an effort to move the manuals into RH format. Using RH11Problem:when I import them all the bookmarks are showing up under each topic page. Second, when I add a folder into the TOC or auto generate a TOC it pulls each bookmark as a page (see screen shot). Any way I can get around this issue? I can manually add (drag/drop) the 'updates' page here into the TOC and it doesn't pull the bookmarks as pages. However i'm interested in knowing if I can simply not import the bookmarks or exclude them from populating as pages in the TOC. This seems to be new to RH11 (i've used RH9 without this issue in the past, on a similar project).System;RH11Office 2013SharePoint 2010Thanks

We recently upgraded to Robohelp 10 and are noticing that any index keywords & TOC entries that link to external content (i.e. another website, or another webhelp project) display a blank page...however, if you right-click on the entry from the index or TOC, it displays properly.  The issue appears to be affecting IE users only, Chrome users do not experience the same issue.  Has anyone else come across anything similar, and come up with a fix for IE?

Help! I cannot seem to find the solution for the error message I get when trying to generate a layout in Microsoft HTMl Help (Primary Layout). I am using the trial version, but it didn't seem to be an issue for anyone else in my class that was also using the trial version. The error message states, "Cannot find the HTML help browser installed on your system."Thank you!