Questions

Win 7I have had Air installed for at least a year. I was updating a separate program and something went awry with the update. All of a sudden most of my 32bit programs would not work and had to be reinstalled.When I tried programs that work with Air, I get the cannot find the Application Descriptor error. The programs I use are Less Parser, Crunch(another less parser), and Tweetdeck.I cannot uninstall Air with Windows, I cannot update it, and as you see below I cannot install Air applications. I uninstalled Crunch and tried to re-install it. I am hoping there is a way through this.My appdata/local/air/logs[2013-11-11:00:35:41] Runtime Installer begin with version 3.9.0.1030 on Windows 7 x86[2013-11-11:00:35:41] Commandline is: -arp:uninstall[2013-11-11:00:35:41] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR[2013-11-11:00:35:41] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/setup.swf" error

Is it possible to export topics from from RoboHelp 10 to Excel 2007?  If so, how?Thanks!

We currently have a 2,200 topic RoboHelp HTML 10.0 project and are looking for a solution whereby multiple writers can work on it at one time. Because the topic IDs change frequently, any solution with a file sharing software (we tried Tortoise SVN) is not usable at this time. One thought we had was that we could split the project into separate projects and then publish the output to a shared location, thereby creating one WebHelp output that we could post. It must be a WebHelp output that we can post on the Internet.  We would like a shared TOC, Search and Index if possible so that to the user, it just appears that they are using one help system. I am finding it difficult to sift through all of the information in the forum and Adobe website to find a specific way to do this. We want to stay with RoboHelp as our help authoring tool.  What suggestions would you recommend?

We decided not to add Index keywords to our project, so it would be nice to exclude its tab from the output.

I'm using Robohelp 10.I compile my HTML help file after adding a few new topics. The file compiles without any error messages. But when I open the help file and try to perform a search, I get the "'VarHTMLHelp' is undefined" error message.How can I get rid of this?

I'm using RoboHelp HTML 10 with SharePoint as my version control.When team members attempt to check in files, they receive the following message:The message appears for several items to check in, so team members have to click Yes many times to actually check in. I'm not sure if this is a RH configuration issue or a SharePoint issue. Is there a way to stop the message?I set SharePoint settings as instructed here: http://help.adobe.com/en_US/robohelp/robohtml/WS1b49059a33f77726-5aab66613798e5ec9b-7ffe.htmlI have the following Version Control settings in RH:

We have been using the same site for a couple of years. In the last week when I try to publish it errors out with "parameter incorrect". The Intranet address has not changed.  It will actually push the file over, but with errors such as not all .jpgs will display correctly. Can someone help please??

I am able to successfully build a project from the command line. I want to also publish the HTML output to a website. When logged onto the build PC, I go to the folder where my RH project resides and I enter a command like this: "C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\RHCL.exe" "MyProject.xpj" -p "MyServer:MyLogin:MyPassword" -g rh.log The above command appears to work perfectly. Now, I have a CI (Jenkins) that I need to be able to invoke the above command from as part of a bigger build process. The EXACT same command above, when invoked from the CI (on a different PC) does not work. The help compiles just fine; no problems there. The problem is the publishing to the website, that fails. When reviewing the log I see the following at the end of the log: Finished applying Template in 1 sec(s)Finished applying WebHelp in 16 sec(s)Compilation complete.Warning: Failed to publish to "MyServer". reason; The login request was denied.Tests Done: - Copy/paste the command from Je

I need to install the RoboHelp 9.0.1 and/or 9.0.2 service releases. I have 9.0.0.228 installed and the "Updates" link is deactivated on the help menu (though obviously there are two updates available). When I try to update either service release manually via the AdobePatchInstaller, I get an error messsage that the Update Failed - Updates could not be applied because updates are suppressed by the Administrator. I am an administrator on my computer and updates are not being suppressed. Is there another setting I am missing?

I created an HTMLHelp project using RoboHelp 9 that is housed on a server here at the office. Users use a link to access the server and the help file. I am finding that the online help works fine on IE8, IE9 and Firefox...but does not work with IE10 (links within the help...whether on the TOC, Index or Search just take the user to a blank page).It does work with IE10 when in compatibility mode...but unfortunately our software does not work properly when IE10 is in compatibility mode.Does anyone know of a way to make online help projects created with RoboHelp 9 work with IE10...or do I need to upgrade to a newer version of RoboHelp?Thanks in advance.

Is there a way to include Review Comments made in RoboHelp in the PDF for Review? Or is there another way to get Review Comments printed?If this isn’t possible: Does anyone know another easy way for me (as the one who updates in RoboHelp but does not have expert knowledge of the application described in the help) to ask the product owner/reviewer questions like “is this correct”, “should this be updated”, “should this move somewhere else”?(I really like Review Comments because they mark the text I have issues about and it fits neatly in the work process to write them as I work with a topic.)Thanks!

The instructions for installing the security update reference only \RoboHTML. MDBMS.dll also resides in the \RoboHelp folder. Should the patch be applied in the RoboHelp folder as well as the RoboHTML folder?

Dear,I'm working with RoboHelp 8 and want to create a hyperlink to an external file.But when I am in the window Hyperlink and I select 'File...' in the box 'Link to', RoboHelp freezes and I have to close the program.In fact, with any function in RoboHelp that requires browsing in my explorer, the program crashes and I have to close it...Can anyone help me please?Thank you

Currently we have one project set up on Robohelp with 6,821 topics using word as the authoring tool.Another team will be starting a new project that will be using FrameMaker as its authoring tool.We are debating on whether to put these projects on separated servers or on the current servers as merged projects. We would like users for these different projects to not be able to see the other project.My questions are 1.   Can you have separate authoring tools on one server for merged projects?  2.  We know developers can write a script to control user access, how hard is it to write, where       would it go? System Attributes:    Robohelp HTML V9.0    RoboSource Control 3.1    RoboHelp Server V9.0    WebHelp Pro 9.0.1.262

My question is about creating a topic and saving it on the hard drive location, and later Importing that topic to a Shared drive where the remaining topics are located.  When doing this can the Imported topic be updated in the shared drive?  Does it then save the updates to the original location (hard drive)? Or is it best to create and save the topics in it's final location?

Hi all,Our projects are organized with a master project for the various clients, that includes a number of application projects such as Word 2010, Adobe Acrobat, etc.When a user runs a search in the published project, they sometimes have difficulty knowing which result belongs to which application, e.g. does "Headers and Footers" belong to Word or Excel?They are asking if the Search result can show the name of the application, i.e., the name of the project.  Does anyone know a way to do this, other than renaming hundreds of files?We have RoboHelp 9 at the moment, and the client has RoboHelp 10.Thanks for any help...Marion

Robohelp 10 crashes (runtime error - Visual C++ - runtime library) when I select printed documentaion.  Macros are enabled in Word.  Anyone have similar problems?

I have RH 7 and need to print to PDF just for ease of reviewing.  I have checked my settings to make sure they are set to print to PDF and not Word. Nevertheless, I get a message that an supported version of Word is not found. I have Office 2010 and I have read that it is not supported (no surprise) but why can't I print to PDF?Thanks for your help.

I have inserted a Print button into the Topic layout of my project.However when you use it (in the generated project) it is also printing the Search field, Home, Index buttons etc.Honestly, in the Android HTML5 layout this looks terrible .... is there any way to fix this so it prints JUST the content and not the other stuff?

Hi,I am running into several problems with illustrations when I import a FM book into RH. I cannot find the answers on the internet, so I hope somebody on this forum can help me out.I want to use RH to create apps from my FM books.1. In FM, I have placed several .eps files by reference. When I import my .book into RH, all illustrations are converted to .jpeg. Some of these files have now [1. in the file itself......Where does it come from? I don't want a number in the illustration!2. How do I adjust the frame size for illustrations so it will be kept after exporting to an app? It seems RH keeps the original anchored frame size from FM, which is too big for mobile devices.3. How can I make an illustration 'zoomable'? I know that by using Ctrl + K, you can put the settings for this, but when I open the app on a mobile device, there is a lot of unneeded white space around the illustration. Also, the size of the illustration does not adjust to the screensize.....Thanks in advance for any s

RH10 | WebHelpWe've recently implemented RoboSource Control with RH10 and have a multi-author environment. Does anyone know if it's possible to maintain a shared location of common resources, e.g. style sheet, etc? I've always used RoboHelp's Shared Locaton feature when I've worked independently, but now we're working as a team it's more difficult.We've tried creating a shared location on the network, but this impacted the performance of RoboHelp as we are remote workers. We've also tried pointing to a shared location locally on our laptops, but each time files are checked in it updates rhsharedresource.apj. For example, user A sets the shared location to C:\Users\joe.bloggs\Documents\My RoboHelp Projects\Shared Files\, but when user B "gets" the latest files from the server the links are broken because they're not Joe Bloggs!There may be a correct method or it simply may not be possible.I'd be grateful for any advise.ThanksJonathan

Our testers have just informed me that  the navigation pane appears empty in my latest help project when viewed in IE 8, 9 and Firefox 17.This is the first time my help has been built into the product since I upgraded to RH10 so I've been assuming it has something to do with that but I can't find any info on this particular issue so I'm not so sure. Nothing else has changed since my last version other than simple content changes.My window settings are shown below.I'm hoping this is something really basic. Can anyone help?

I am having a problem with some missing images when I generate a Word document from RoboHelp HTML. I have seen similar problems in these forums and have tried the solutions without success. I have Word 2002 SP3. I have images in my document that have conditional tags applied to them. Up until now, I have not had any trouble with them generating in Word. I added some more images (using RH to import them into my doc) and I set up the conditional tags to print those and not the others. In some cases, the images are generated and in others they are not. There is no X in its place just a blank line. I have tried erasing the .CPD file and re-generating. I have tried removing and re-inserting the image. Also, if I generate the html web help, the images are all there. No problem. I have tried embedding the images and using links and get the same result. I have not tried to just generate the PDF because I need to tweak the document in Word first before generating the PDF to make everything look

I am using HTML5 output. The topics that are styled with Topic.slp look right.When I search on a term and a page is generated with SearchResults.slp, only my browser's default fonts are visible.I was having a terrible time with Topic.slp, default.css, and fonts earlier: http://forums.adobe.com/message/5786223#5786223Now the problem with SearchResults.slp has cropped up. What's going on?

I have recently discovered the Contents, Index, and Search tabs in the navigation pane in my WebHelp are empty in Internet Explorer 9 when Enhanced Security is enabled.Things I have tried:Enabled scripting in the IE options.Added the location of the files to the trusted sites list - Further investigation reveals that the HTML files have the mark of the web, so I had not done this step correctly. Once I added about:internet to the list of trusted sites, the WebHelp opens and operates correctly. I don't fully understand the security implications of adding this to the list of trusted sites, so if anybody can provide any detail here...The WebHelp opens in IE with any prompts about JavaScript not beeing enabled, but the nav panes are empty. The "landing page" is visible.When I disable Enhanced Security, the WebHelp operates correctly.The WebHelp is produced using RoboHelp 8 on Windows Server 2003 R2. It is a merged WebHelp (created using the very helpful instructions provided by Peter Grain