Questions

RoboHelp 2019 issueMy co-worker and I both have documents that have 3 different types of Hyperlinks:1. References inside the same long topic which allows the user to jump to a bookmark.2. References to another external RH document via a web address hyperlink.3. References inside the same document but a different topic. Tried Search Content for Topic Header and using Bookmarks.   When I preview in HTM, all the links work perfectly and look just fine.  When I generate as ASPX and post to Sharepoint, we have problems.  The first two work fine. The third gives us the following error. "The page you're looking for doesn't exist. Check for a typo in the URL or go to the site home".  Neither of us are typing these in by hand.  We're selecting them from the content menu.  How can these be broken? It seems like this just has to be a setting somewhere but we can't figure out what it is.  I'd post pics but my network security won't allow.  

I am a newbie and while I have successfully create a Help file (.chm), the search feature isn't working. I don't know if I have to manually set this up, and if so, how do I do it? If not, what might the problem be?

Hello everyone,  a colleague and I are working on a joint project, using SharePoint integration. From the beginning, we have had the problem that when we open the connection to SharePoint, it takes an extremely long time (about 25-30 minutes) for the content to load, even though the project and the entire folder are only a few megabytes in size. Also, when checking in revised content, there are always problems. After consulting with our IT, we are relatively certain that the problem is not resulting from our firewall, at least.Has anyone here encountered this problem as well? And if so, how were you able to fix the problem? I look forward to a reply and thank you in advance

How to use the "Create Dropdown text" option and When it is used 

Hello,  I'm having issues getting my Robohelp 2020 project to publish to Zendesk. My publish profile has Zendesk Help Center as the Server Type. I can see the appropriate selections when I use the dropdown for  "Visible TO" and "Managed By" (So the user name and connection to Zendesk is correct)  I have my articles selected that I want to publish but, I continue to get this: What am I missing?   

When I generate the RH2020 output to a PDF, the Bookmark topics are flattened and there are no chapters or differences between Header 1, Header 2 or Header 3 in the Bookmark SECTION   Here is my Author layout  Here are my OLH Output settings and they all seem to be in line with the steps to produce a PDF.GENERAL CONTENT  Metadata (Skipped showing here as it’s only the manual name) MASTER PAGES LAYOUT ADVANCED Thanks for any thoughts as this is rather URGENT

We are a group of 3-6 people who would very much like to participate in a Course for RoboHelp - in Denmark. Or pay for an individual course - just for our group. Anyone who knows somebody?? Or where to turn to?+

We have several chm files that were written for in house applications and we want to update the content and re-publish in HTML.  There used to be tools in older versions of RoboHelp (HTML Studio I believe) but that seems to have been removed.  Can anyone point me in the right direction on getting the chm files converted? 

We have RH 2020.8.34 and have upgraded from 2019 Classic to a number of issues that we have yet to find solutions for. This specific matter is some unknown setting that is changing the layout of the CHM viewer main window so that it's no longer recessed as it was previously.[These are 2 .CHMs opened in MS help and overlayed on each other: RH202 back RH2019 fwd]In the images shown here the main window of the help viewer is proud of the parent dialog in a CHM created in RH 2020, but recessed (as desired) when created from RH 2019 Classic. I have gone through both the "Window Settings" and "Output Presets" for this CHM and no combination of check boxes I have selected has resolved this. I even created a New Project from scratch in RH 2020 to make sure it's not some unknown CSS or HTM formatting that is causing the main html window to display this way. The same layout issue appears at the bottom of the main window also as seen in the second window.

This seems related to RH-11277  but not the same. On every page the Title is displayed when I preview the page. When I build the output the file name is shown on every page. The file name is without the .htm which is odd. See image below.I have taken the following steps:Checked all files in Contents folder for invalid file names and corrected some. Mostly images with spaces in the name. One topic file name had a special character. ( I was hoping that was the issue but fixing it changed nothing)Opened properties of all topic pages and verified title is set correctly and clicked Apply.Cleaned up and reviewed everything I can think of.Reapplied the Title field to the Topic Layout header.While doing clean up Rh corrupted my CSS file by trying to make it a topic page and adding XML and converting special characters to esc sequences. I only add this info in case it is revealing of some other issue.(The upper case is due to CSS transform.)Thanks for your thoughts on this frustrating

I'm using RoboHelp 2020 and publishing to Zendesk. I was successful in getting the projects into Zendesk, but I'm having trouble with revisions not showing. RoboHelp says everything published, but Zendesk articles only show some updates in any given article. If I have an article with two or more revisions, only one or two will show, not all of them. I've tried different browsers, refreshing, clearing cache, and waiting overnight. My guess is there is an issue with the way RoboHelp interacts with the Zendesk API, but can't get any help from Zendesk. Any ideas?

Hello,I have an existing project. I right clicked under a document section and selected - add topic. The new page populated and I entered my information. I completed a file output and now I cannot see those new topics in the Table of Contents. If I search I can see my content but what is preventing it from showing in the Table of Contents? - Thank you 

Has anyone used RoboHelp with AEM for single sourcing information? Looking at options for using AEM not for marketing but for customer documentation, but it can't be public... Customers would have to log into our network or we only use it internally to then create documents. Most of what I've seen seems like public access and marketing-related. I know you can publish from RH to AEM or soemthing along those lines but can you pull from AEM into RH? How can AEM help you share content across platforms and generate help files and documents? I'm looking at the Adobe Summit coming up but not sure I can get approval to go. As usual, I have more questions than answers. Thanks! 

Robohelp 8 generated a .htm file name  is wf_njs.htm Robohelp 2012 generates a .htm file name  TAG_Help_6.03 When I promoted my generated Robohelp 2019 project   to our DSL, our Application did not load the General Help which is TAG_Help_6.03, Our applicaiotn was looking for a file named TAG_HELP.htm   So I made a copy of TAG_Help_6.03 for this to work, I took a copy of TAG_Help_6.03.htm and named it TAG_HELP.htm and it works on our Application. The previous Robohelp 8 generated a .htm file named wf_njs.htm.    When I converted Robohelp 8 to Robohelp 2019, the wf_njs.htm file no longer worked.   Was Robohelp 2019 designed like this? Please advise. thanks Sharon Restoule   

Hello everyone, I've checked in the community and couldn't fined the issue I'm experiencing. I've been using reviews for more than a year and didn't have any problem whatsoever: the SMEs could comment using the highlight feature or the "pin" feature and I could work on those comment in RoboHelp (my current version is Version 2020.8.34). Now 2023 comes and today I sent out the very first review of the new year, but my SMEs now tell me all commenting tools are disabled (see attached pic).The comment box works, but I can't really associate a comment with the corresponding text in my topic, this is not very useful... The SMEs are all logged in their correct adobe account (as I am) and the Creative Cloud Desktop app is up to date, with no issue notified.I really don't know that to do... is it a bug?Thank you all!

Has anyone found a way to "embed" the font into HTML 5 output files? I have set it in my styles (and css style sheet), but on most machines I have to actually download and install the font that we're using (Montserrat) in Windows for it to display properly. This is boggling my mind, because the same machines can properly display our company website, which is also asking for Montserrat.  

(This question is really about SharePoint, but as I am attempting to use SharePoint because RoboHelp says I can, maybe one of you knows the answer.)I want to publish my HTML 5 content to a SharePoint site and distribute it to specific people outside of our organization.I cannot seem to be able to share a direct link to my index page (the first page of my content) without having to show all of the contents of that folder. Has anyone found a way around or a solution to sharing a direct "link" that will open the full RoboHelp created HTML 5 "website." 

Hi, where can we find the Robohelp 2017 installer? My PC was broken, but I can't find the installer to install Robohelp 2017 in my new PC., thank you!

After upgrading RH to 2022.0.346 from 2017, search is not working in our online help in our browser-based management app. Search works in the output English Web Help locally (on my PC) but not when the output files are part of our context-sensitive online help system in our management console. This worked properly with the output from RH 2017. We get this error in the dev console when we enter a search term in the Search box:"return a.onkeyup=function(a){if(!f||f===a.keyCode)return e.call(c,a,a.currentTarget)}}},{key:"data_scroll",value:function(a,b){var c=this,d=this._data_event_callback(b),e=d.opts,f=e&&e.delta||..."in rh.min.jsWe open the help in a new browser window. If we refresh the window, the search results show up. I added a screenshot of the error.  I tried removing the .gz files as noted elsewhere--made the problem worse. Now refreshing the window does not show the returned results. Help.

I created a new RH project and it created a default TOC. Then I created a new TOC and I can't delete the default one and that's the one that keeps displaying. Any ideas?Thanks.DC

Trying to use the "search and replace" function....  It appears to "find"  terms....  but whenever I click the "replace" function, I have been getting this error.  It has never worked.  After I dismiss the above error, it appears to be "replacing".... But it shows this message endlessly and never replaces anything.Does "search and replace" work for anyone else?

Good morning everyone,I have a RH 2020.7.46 and I am writing to ask you if it is possible to view the RH output generated with HTML5 preset perhaps through a button that refers to a dedicated url.I'm asking because we need to view the layout built ad hoc with RH preset within one of our portals via a button that refers to a specific link. Could you help me?Thanks in advanced!

I am using RoboHelp 2019 and have placed a custom link in my layout. I'd like the page this link acceses to display in the same browser tab. Seems like a simple request but haven't been able to find any RH settings to enable this. Would appreciate any recommendations.

With recent update (RH 2022.0.346), I've noticed search results not only highlights the term in yellow -- but annoyingly underlines the entire paragraph that the search term is in.Anyone else experience this?  I assume this is a bug that needs to be fixed.Thanks for any guidance.

 I am using Frameless studio skin(Robo help version 2020).when I navigate from main page to topic page, the corresponding html file is not getting selected in the left navigation pane in topic page. Thanks