Questions

Hi all,Is there an option to change the tooltip for the button "Favorites" in the frameless output? I could not find this term under "Labels" in the Output tab in RH. It says "Favorites", even though my project language is German and the same button below says "Als Favorit festlegen".I am talking about this button:The wording for all other buttons could be found in Labels.Best regardsKarin

Hi there, We have not been able to publish to SharePOint Online from RH 2020.  We have been working with Adobe technical and they are stumped.  I was wondering if anyone else has had these issues and can shed some light on how you solved the issue. When we try to publish, we get a 'can't find the site, make sure you have permission.  We have all of the permissions required.  The log shows the follwoing error: okenRequest Error: FetchError: request to https://login.microsoftonline.com/common/oauth2/v2.0/token failed, reason: self signed certificate in certificate chainpopulateDrive: Failed to get drive for site = undefined Has anyone come across this error when publishing? If so, how did you resolve? Thanks,Carmela

Hi team,  I need your help please, it's about the default webapage that is loaded when i contact my robohelp server.  I mean on our RH9 version when i browse that URL, it's loading the default projet published on the General area on robohelp server.    Url : OLD-SERVER-NAME/robohelp/server     But when i do the same thing on the RH11 it's not displaying anything, apart a blank webpage like bellow :  My question is , is there any way to configure RH11 server to automatically display a default webpage when the user browse or mention the url like that :   http://server_hostname/robohelp/server or eventually through an alias :  http://rxhelp.mydomain.com/robohelp/server   Thank you.

Hi,Hope someone can help me with this problem before I open a ticket.I have 36 different Captivate Demo Videos already imported and placed into topics in RoboHelp2020 latest version. (2020.7.46), and all the output works great but when I generate any Frameless output each folder containing the files that make up the Captivate Demo files get replicated. Every time I generate a frameless output the folders get replicated over and over with every generation. To graphically show this I include 2 images, one shows the contents of each folder (the contents are all named the same in each different folder) and the other image shows 2 folders (one named Demo and the other DemoIG) being replicated (Demo1 and DemoIG1) and so on, I had up to Demo26 when I noticed this as being the problem when generation was taking days to complete, imagine that 36x26=936 folders replicated making the generation very very slow). Is there a way to control this?  Thanks in advance in any help provided! 

It looks like this is no longer an option in RoboHelp 2020, but I would like to verify before I talk to our engineers about it.

Hi,  I am using RH11 Server, it's working fine, we are able to publish project through html5 format.  We are using SQL express local database,  When i access the  Robohelp web administrator webpage, go-to  Report, select my area, and report-name, i have an error message :  "Contacting Robohelp server" then "Fetch failed, unable to get valid data from server"  Anyone has experienced such issue ? How i can diagnose and troubleshoot it please ?  Are there some logs somewhere or some other configuration to do to be able to run this reports ?  I reviewed the install doc but nothing interesting regarding my issue.      Thanks you.

Hello friendly neighborhood RHelpers! In my current project, I have thousands of help topics to review (spell check) and am trying to understand in detail what happens if I click Skip Topic. The RH 2017 Help file is a bit on the anemic side IMO, and there's not a lot of detail about what happens to a skipped file. My questions that I couldn't find after searching the help and this site:Are skipped topics skipped for good or will it cycle through skipped topics again once its done with all the others?Say I want to skip files temporarily but review them later, how would I do that? Is the list of topics files stored somewhere? Thank you in advance. 

Hi all,Does anyone know if the search option "Include all words in search" that exists in HTML5 output can be implemented for the frameless output? I cannot find any setting that does that. Apparently, the search in Frameless always is an "OR" search.  Version: RH2020.7.46, Orange skinBest regardsKarin

When I create an index with a key containing accented characters, they disappear in the index for Microsoft HTML Help output (e.g. "First" => "First").To reproduce :Create a new project with 1 topicCreate a key containing an accented character (e.g. First) in the index pointing to the topicChoose the Microsoft HTML Help outputGenerate outputBrowse the help index and see that "First" becomes "First".I have also set the output language and the topic language to French but it doesn't change anything.RoboHelp 2020.7.46

Been trying to build index by adding keyword and then selecting topic but in most cases, just deletes. I have a few topics that save but trying to add over 400 and just doesn't save. The topics are based off template so the html behind them are basically the same. So can't figure out why a few will take but not the majority. I've also tried going into contents, selecting properties on topic and adding Keywords, enter and Apply but won't show up in Index and deletes when going back into topic properties. What am I doing wrong? Can I build this in a file instead?using Version 2020.7.46.

(I'm using the latest version of RH2020, frameless skin.)I have my TOC separated into product sections. Some of my topics for each product are almost identical, but with a few minor differences (particularly cross references to other topics that are vastly different between the two products). What I want to do is condition the product-specific content within one topic so that I can just reuse the topic within each product section. But I don't want Product A content to appear in the output of the topic when it's in the Product B section, and vice versa. That is, I don't want the reader to have to use a dynamic filter to hide the content (because I'm not confident they'll figure that out and will just be confused). I want it hidden within the output. Is there a way to accomplish this with conditional tags? That likely didn't make sense, so to elaborate: I want to be able to say, on output, any topic within the Product A section in my TOC should only output with Product A content, an

Hi all,I am using RH 2020.6.76 with a frameless output (skin: customized Orange). When I try to print a topic from my output using the "Print" icon on the topic page, the following happens:- local machine, browser Google Chrome: Print dialog opens, almost all images disappear, css is not considered, after that, also the html view of the topic no longer shows the images (only after page reload)- server, browser Google Chrome: no Print dialog, ALL images disappear in the topic html- server, browser Mozilla Firefox: seems to work correctly except that the css is not considered here as well. But Print dialog opens, images are all there ... Has anyone else seen this behaviour? Is there some setting I need to make in my output configuration or in the Chrome browser settings? Chrome is the browser that is recommended by my company, so I have to get it to work there.  Side-note: I currently cannot update to the most current version due to a bug with merged output and German lang

Hi,For my project, I need to position the Dynamic Content Filtes (DCF) first on the left.At the moment the default setting is that the TOC is taking the first position to the left, but I wish my project to have DCF on the left followed by TOC next to it (to the right of DCF).Thanks in advance for your feedabck.Luke

Is there a "Start new chapters on odd pages" option for Word output in RoboHelp 2020? I would like to turn this off like I could in RoboHelp 2019 Classic to get rid of extra blank pages in my Word docs and the resulting PDFs.

I'm currently using RH version 2020.7.46. I generated an Output today and received the below code when selecting the output link. Would anyone have any guidance towards this? vti_encoding:SR|utf8-nl vti_timelastmodified:TR|18 Jan 2022 03:08:10 -0000 vti_extenderversion:SR|12.0.0.0 vti_cacheddtm:TX|18 Jan 2022 03:08:10 -0000 vti_filesize:IR|32356 vti_backlinkinfo:VX I can provide more information as needed but I'm unsure what would be needed at this point.  Thank you, 

I have a project in RH 2019 (new UI )  with hundreds of topics. NP.Output is usually for a TOC which includes most of the topics. NPBut I now have a new TOC with only four topics in it. When I generate the relevant preset, I can see from the progress dialog that RH is "patching" every topic. It's not a problem, but why would the generation have anything to do with the hundreds of irrelevant topics?

Using RoboHelp 2020.7.46 / W10 / 64 Bit I have a project in a format I want to use as a template for future RH projects. Is the best path forward to copy the folder in Windows, open the copied project, and then rename the project title in project settings? I think in RoboHelp Classic, it then renamed many of the items throughout the project, but there were still some locations I needed to change manually. Is above the best approach or other options? Thank you. Shawn

I have customized images that I use as TOC Tile images on my Frameless skin. The generated homepage reflects these images appropriately. On the Home page in the generated output, when I click on a TOC Tile, it takes me to a secondary page with the same TOC Tiles as the home page, but with different content. On this secondary page, each TOC Tile image is associated with the 8-10 documents I have listed under the main folder. Is there a way to use different TOC Tile images for the secondary page? Also, is there a way to do away with the second 'home page' and get straight into topics?  Please advise. 

I recently updgraded to RH2020 from RH2019. When my projects were upgraded, I had to re-do the outputs. The files must be output in a Responsive HTML format. I'm not having problems publishing the files, but the TOC seems to be hidden by default and, once opened, takes up a lot of space on the left panel. Is there a setting that will allow the TOC to open by default? We want it to display without the users having to take any additional steps. Also, is there a way to control the default size of the TOC panel so that it isn't taking up almost half of the screen? 

We would like to customize the icon for topics in the home page of online help. We know that there is a way to add icon for topic while customizing the layout using UI option which will be applied across the help. But we want specific image to be customized for each of the topics. Can you advise us how we can perform the same in Robohelp?   RH Output: Expected Output:  

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Somehow some text in various topics got changed to a different Type.example:  *File name preceeded  by year To fix it, I used Clear Formatting and the text returned to normal.  I then saved the project.When I re-open the project the problem comes back.  Why is some text reverting back to a different (wrong) text style?

Using RoboHelp 2020.7.46, W10, 64bit Is there a way to delete an entire index? I can delete one topic at time, but I cannot locate a way to delete multiple topics or the entire index.I can add multiple topics using the context menu option, but I cannot locate a way to add multiple topics at the root level of the index. The topics keep being added under another topic. When I click on the "+" in the top right, and click on the options button, the field disappears. Thank you. Shawn 

Hi,  I'm trying to add numbering to the autogenerated TOC in pdf-book output. Using css classes a.pdf-toc-level-2 and a.pdf-toc-level-3. I'm able to style the two levels of the toc (not sure why level-2 is the main chapters and where level-1 is, but that's not an issue). Counter for the main chapters (level2) is fine, but I need to reset the numbering of lvl3 for each main-chapter to display correct numbers. What I want:1 - ChapterA  1 - subchapterAA  2 - subchaterAB2 - ChapterB  1 - subchapterBA  2 - subchapterBB  3 - subchapterBC3 - ChapterC  1 - subchapterCA What I get:1 - ChapterA  1 - subchapterAA  2 - subchaterAB2 - ChapterB  3 - subchapterBA  4 - subchapterBB  5 - subchapterBC3 - ChapterC  6 - subchapterCA I can't use nested counters that would work for classic <ol><li> lists since this TOC doesn't have this hierarchy, or at