Questions

Hi,  I'm trying to add numbering to the autogenerated TOC in pdf-book output. Using css classes a.pdf-toc-level-2 and a.pdf-toc-level-3. I'm able to style the two levels of the toc (not sure why level-2 is the main chapters and where level-1 is, but that's not an issue). Counter for the main chapters (level2) is fine, but I need to reset the numbering of lvl3 for each main-chapter to display correct numbers. What I want:1 - ChapterA  1 - subchapterAA  2 - subchaterAB2 - ChapterB  1 - subchapterBA  2 - subchapterBB  3 - subchapterBC3 - ChapterC  1 - subchapterCA What I get:1 - ChapterA  1 - subchapterAA  2 - subchaterAB2 - ChapterB  3 - subchapterBA  4 - subchapterBB  5 - subchapterBC3 - ChapterC  6 - subchapterCA I can't use nested counters that would work for classic <ol><li> lists since this TOC doesn't have this hierarchy, or at

Is there any option in Robohelp 2020 so that "Inlcude all words in search" should be checked by default.

I am using a frameless skin, Robohelp 2020.7 and it generates two files in a folder called "template\<name of my skin> called topicfooter.htm and homepagefooter.htm. These files are causing us trouble (some malware detectors don't like the references to http:/www.example.com because it is not https. I could not find anywhere in the RH skin editor that allows me to edit or eliminate these two files. Does anyone know how? Jim 

I opened my existing project (a very large one) and I got a message which I accidentally closed before reading. When my project opened, in the project manager, nothing seems to be showing. If I open the project folder in internet explorer, I seem to see all of the files there, but they don't seem to appear in robohelp. Any ideas what could be causing this?I appreciate any help offered. Thank you. 

Hello, We have one parent proejct and 32 children projects. When inserting the child project into the parents TOC, I noticed yjay when we generate the output (Responsive HTML5), its like some of the child projects didnt stay in their respective folder.  See below pic. In an effort to keep things organized, each child TOC shows in its own seprate entity (i.e. "+Barcode") when published. For some, all the contents show but not in their respective folder. Has anyone seen something like this before?  (Currently we are attempting to generate our output with Responsive HTML5 as we did in 2019 Classic. ) 

Hello All,Tried to import a word document in robohelp2020.The word document contains 2 images- one without any additional text field and other with additional text field added with the image. While importing,only the image without text field is imported.Other image with text field is not imported.Is there any other way to import that image also.Thanks in advance.

My government project currently uses RoboHelp 2017 with TFS 2013 for version control via the MSSCCI Provider and Team Explorer 2013.  The project is upgrading from TFS 2013 to DevOps 2020.  Is it possible to connect RH 2017 to DevOps 2020 or must we upgrade our version of RoboHelp in order to continue to use a Microsoft configuration tool (i.e. DevOps 2020)?  If the answer is we must upgrade RoboHelp, can RoboHelp 2019 support connectivity to DevOps 2020?  Would like our users to be able to use the "classic" GUI offered by RH 2019 Classic until they have time to learn the newer interface. Thanks in advance,  James    

I'm using RoboHelp 2020, and my file is an .rhpj. Is there a way to revert it to an .xpj file or even an .mpj file?

旧バージョンからクラシックプロジェクトをアップグレードしましたが、索引のキーワードに設定していた日本がMicorosoft HTML Helpで出力すると表示されなくなります。新規で作成しても日本語は表示されませんでした。解決策などはありますでしょうか？

Buongiornoho robohelp 2020.6.76 e ho un problema sulla creazione dei map ids.Ho creato un nuovo file e lo vedo dal contents correttamente. in output ,nell'elenco dei map files non vedo il file appena creato. Provo a trascinarlo con drag and drop dall'elenco contents all'elenco mapids  ma non me lo permette. Cosa devo fare per inserire un nuovo file nell'elenco map ids?grazie per l'aiutodaniela

Hello, community. I am creating some help documentation for a software product that requires me to do screen grabs. I insert the images into my RH project, render the output, and upload it to my server only to have quality images look blurry/fuzzy. I've tried to scour the threads for help, but I can't seem to find anything addressing my issue. The output I'm using is Frameless HTML. Below is the screengrab from my monitor for my software app.  Here's the same image grabbed from my server after being inserted into my RH project and rendered using Frameless HTML. Hopefully, you can see the blurred text in the 2nd image as I do. If you see no differences, please let me know.  Thank you!  

RoboHelp 2020.7.46, Win 10, 64 Bit I have a Master Page created and selected in my OutputI am generating Microsoft HTML Help and selected the Master Page.When I generate the CHM file, the Master Page does not appear.Is there a setting I am missing? Shawn

Hi, I need to create projects with a homepage, a bridge page that allow to access the projects. I need to devide my projects into 2 smaller ones due to the amount of content and different target audience.Is is possible to merge projects in 3 levels:- a parent project- child project- "sub-child" projectassume the child project can't be a parent projet for another child project? 🙂 so should I go with the option 1 parent page > many child pages?Second thing, the parent project should contain any content (possibly will break in the merged output) - how to prepare the parent project to set the access (links) to child projects? Should if be 1 html file with the whole design for the homepage?Thanks much for all tips

Hello,I want to unmerge a project and migrate to 2020 at once (now on RH 2019 Classic).Output is CHM. Made a small project in RH2020 for this purpose. All going fine.Context help is launched from our application by passing window ID, windows id is used in mapping file and topic is defined there.Result: When I push on the F1 in our application, indeed the right topic is shown in windows help gui, but the TOC 'cursor' remains on the name of the default page (or first topic in the toc).My question is 'how to show the place of the topic in the toc'? First I did some searches here. Windows settings was default (no entry). I did make an entry and default the box autosynchronize TOC is ticked. It makes no difference with or without a windows setting defined best regardsOlivier

Hello,Is anyone else having issues with the deprecation of libraries used by RH?I am one of those users that has to launch RH from the command line in order to generate PDFs. This week, my builds have been taken much longer to generate and sometimes get stuck in a loop where the process never completes.In my terminal window, i am getting errors like the ones below when i try to generate a PDF.(node:3487) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead 2022-04-15 08:41:36.415 Adobe RoboHelp 2020 Helper (Renderer)[3483:62529] NSSpellServer isWord timed out, index is 0 (node:3487) Electron: Loading non-context-aware native module in renderer: '/Applications/Adobe RoboHelp 2020/Adobe RoboHelp 2020.app/Contents/Resources/app.asar.unpacked/node_modules/java/build/Release/nodejavabridge_bindings.node'. This is deprecated, see https://github.com/electron/el

Using RoboHelp 2020.7.46, W10, 64Bit I converted an old RH project and trying to run Spell check. I do have the option checked in preferences, but none of the words are underlined. Here is text from one of my files.I saved and reopened the file, clicked the spell check button, and nothing happens. I have restarted RH, reopened the files, stil nothing is being marked as misspelled. Any suggestions? Shawn

Good afternoon! I'm a new old user of RoboHelp and to refresh myself on how to work it using RoboHelp 2020, I copied the sample About_RoboHelp.rhpj. I renamed it after opening the copied project and added a few of my own topics. Now, when I generate CHM and Responsive output, the new topics I added are showing correctly after some tweaking. But I can't get the output "Title" to display with the new project name -- instead it still appears as "About RoboHelp."  I've changed the Project Setting name to the new name as well but the old project name still appears as the output title. Can anyone tell me why this is happening and how to correct it? Thank you!Elizabeth

I'm an experienced technical writer and RoboHelp 2019 Classic user. Our group has been using RH for the past 20 years from the time it was Blue Sky. Because of the number of help files we maintain, a RoboHelp project template defining our master pages, styles, and output format and parameters is in use to ensure consistency in authoring and output look and feel. Our template folder containing all relevant template files is installed on each of our laptops at C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHTML\Template\en_US. Having it at that location makes it an option to select when starting a new RoboHelp 2019 Classic project. Our output is a slightly customized HTML5 output. For our purposes, RoboHelp 2019 Classic has been a solid tool. Much to our dismay, Adobe has chosen to continue with their so-called minimalist version of the application phasing out RoboHelp 2019 Classic.  I've sold our dept. on staying with Adobe and upgrading our project files to RoboHelp 2020, but

I have a topic that I've inserted an iframe.  On the insert I selected a spreadsheet in my project.  I want the spreadsheet to display in the iframe.  Instead when I open that topic it just automatically downloads the spreadsheet.  What am I doing wrong?

This is a weird problem that happens inconsistently.Here is a screen shot: Notice that, in both the data tree on the left and the TOC on the right, there are topics whose file name is displayed, rather than the topic Title. This seems to happen without any action on my part, although I can't promise I didn't unintentionally do it. Has anyone seen this problem? What causes it? How can I fix it? Thanks!Cindy 

System InformationMACOS BigSur Version 11.5.2. RoboHelp 2020 (Latest install) My colleague has just had a licensing issue where the renewed license subscription was not working on her computer. Therefore, after trying all of the normal things (such as logging into her Adobe account again), she tried uninstalling and reinstalling RoboHelp. However, when she did this, it is just hanging on the initial loading screen that displays when you launch RoboHelp. Therefore, I think she is now having a install issue as opposed to a licensing issue.Any ideas on what she can do to fix this?

Good morning all, I am reaching out because I have researched and tried to figure out how to fix this issue for days now and cannot find any solutions. We are still using Adobe Robohelp 2017 and when we set up the version control for sharepoint , all works but when closing the project and re-opening it , it reverts to the previous sharepoint connection url?!?!?!? Thank you in advance for any help you can provide before I go crazy. Christele

I've been banging my head against a wall for days. Either I TOTALLY misunderstand how they work, or RH is buggy as heck (I can already say it is buggy in the application of tags ... drag and drop onto text is useless, and I end up doing half the work in the source view). RoboHelp 2020 - Latest build (2020.7.46)Given the following diagram, I have:Two "Program Name" tagsProgram 1Program 2Five internal "Audience" tagsBSSCarrier ServicesContact Center OpsCustomer Service (CS)IT Sys AdminsOne external "Audience" tag.Contact Center VendorGiven that:At the topic level, all necessary tags are applied (all audience tags and one program tag).At the content level, given all tagged groups have access to the topic, I would expect all non-tagged text to be available to all "Audience" tags.At the content level, I would expect all specific "Audience" tags to be applied appropriately - so red tag "BSS_Admins" for example would see all un-tagged text PLUS the red-tagged text only. Needless to

When I open some topics in the WebHelp I created using RH 2020, they are formatted correctly when opened from the Contents or Index tab, but are formatted incorrectly in places when opened from the Search tab. For example, text that should not be bolded is bolded when I open the topic from the Search tab. In the below screenshot of a topic opened from the Index, the circled equations are formatted correctly.Here's the same topic opened using Search. It's a little hard to see in this image, but the parentheses and plus signs are missing:Any ideas on what's going on and what, if anything, I can do to fix it?

Hi I want to create topics and instead folders are being created. Has anyone had a similar issue?