Questions

Hello.  I have just converted a classic (2017) project to 2022, and there are a couple topics that aren't loading.  The "loading author view" message appears, nothing happens from there.  It gives you an option to dismiss the Loading author view, but nothing happens when I click on it, and I can't work within the topic or any other topics.  Will it eventually load?  (Right now it's been 24+ minutes.  Previously I'd exited RoboHelp and reopened it, with the same results).  Is there a limit to the file size of a topic?  The topic in question is 3051 kb.   Has anyone experienced this and is there a way to get it to load?  I'm not sure if it eventually will; I'll keep it open longer as I work on other things. thanks!  

I'm using RH2022. I have created a project using the Orange template and frameless as a preset. When I generate output and click on content, it shows the topics list. The font size keeps changing while clicking on different topics. Some topics show in Calbri as a Font family (I use Calbri), and others show different font sizes. This is what I expect,   But If I click on another topic, the font size changes as shown below.  

I'm using RoboHelp 2022.5.28 to author my content, which is currently published to Responsive HTML5 output. I'd like to start using Microcontent and publish to a Frameless output. I've read the RoboHelp User Guide as well as finding many internet articles on both subjects. I've also watched several videos on both subjects. I cannot seem to get the Search text field in the Frameless output to even display on-screen to use to even know if my Microcontent is authored and published correctly. Note: In the screen shots provided, I had to blur certain information for security purposes, but I don't believe that should hinder understanding what is authored and what the issue is. Here is my Microcontent. I have just one Microcontent Group that has two Intents/Responses (just to start small for testing).I've added the Microcontent into my Table of Contents but set the properties so it doesn't actually display in the published Table of Contents.In my Frameless output preset, I've selected to

Our company has about 20 products and we want to have an online manual for each that we can develop quickly and maintain easily. Is Robohelp suited for that? And how or where should these manuals be hosted? Do I need to sign up with a hosting provider and then create a subdomain for all these manuals? Or does Adobe offer a hosted solution? I am a little confused and could use some guidance. Thanks

I just upgraded from 2019 to v2022.5.28. My project ugraded and published just fine in the new version but the style sheets are not being applied when I'm editing or creating new topics. The styles of these particular topics are internal styles and not external css documents. Again, the published manual applies the styles just fine but they don't display when authoring. It makes it very difficult. 

Please join me on Thursday, April 29th at 9:00 for the second in a three-part webinar series on RoboHelp.  This webinar will focus on tailoring the features and functionality in RoboHelp for your specific use case. Learn how to create microcontent, implement content filters, utilize drop downs, expanded text, image maps, snippets and more.  Attending all three of these webinars is like free training!  Hope to see you online at the end of the month.  Beth Gerber

We'd like to use a chatbot engine other than Google Dialogflow. Are there ways to do this?

In the Robohelp 2020 and 2022 project files, after generating output there is a files or output duplication in the Asset of output folder in the name of download. Why? Find the Attached GIF for referance.Please provide the solution....

Hello, My team has the latest version of RoboHelp (2022.1.188). We also have Acrobat Pro 2022.003.20322.All of a sudden, when we create a PDF of one or more topics in RoboHelp, the PDF has this at the top of each page: "Created with RealObjects PDFreactor(R) Evaluation Version | https://www.pdfreactor.com"We didn't install PDFreactor and we don't want it. We tested other programs like PhotoShop, Outlook, Word, etc. and no other program is doing this except for RoboHelp.After searching around, we see that RoboHelp and Adobe "integrates PDFreactor into RoboHelp."We don't want to use this way of creating PDFs and have this disclaimer at the top of each PDF page! How can we return to regular use of PDFs with Acrobat and not PDFreactor?Thanks!Alexandra

I'm trying to set up GitHub and RoboHelp to work together, and as it always happens with RoboHelp, it doesn't work normally. I set up a connection profile, but nothing happens when I select Collaborate/Add Project/Profile name. Has anyone been able to set up this feature?)

Hello everyone,I'm having trouble setting up the DeepL API in RoboHelp 2022 (Update 5). Despite entering the correct information, I keep getting an error message saying the credentials are not valid.I've contacted DeepL support, and they confirmed that RoboHelp is not on their list of supported CAT tools. However, Adobe RoboHelp 2022 has provided the option to integrate DeepL since Update 1.I'm at a loss and not sure what to try next. We've also attempted to enter the API key in the format (api_key=XXXXXXXXXXXXXXXXX) without success.Has anyone else encountered this issue or have any suggestions on how to resolve it?Thank you very much for your help.

I have this one file (even if I make a copy of it) that will not generate.    It's not marked with a topic level tag to not publish. I've checked the log file and the file (and the copy I made) say they are "updating...", but they never have a "finished updating..."    Anyone know why these files are not generating?   There are no errors in the log file.   Just no "finished". Any clues would be helpful.   

I have been working with RH Classic for a long time, but only recently with PDF output in RH 2022:My 1st problem: internal links to paragraphs of the project do not work in the PDF output. It works fine in the frameless output. I activated the option for Tagged PDFs in the PDF preset. Is there another setting in the presets or in one of the PDF templates? And the 2nd:  I can't find the place in the PDF presets where I can activate page numbers in the footer. (I can't find the footer and header settings at all). Does anyone know more?

The default colors for the index, glossary, and search in the Charcoal Grey skin "tablet" format are unreadable. The background is white and the font colors are light (see below). I have looked through all the settings and can't find a way to change this. Modifying the font colors and background color in the skin only affects the desktop layout. Is there any way to change this?  

I am running Robohelp 2019 and recently had it reinstalled on my computer because of an issue with our antivirus software. Since the reinstall I've lost the Output Presets in one of my projects. When I try to load a new one I get an application error message and no presets populate the list. However, when I look in the Publish folder in the project source files I see the previous presets and new preset listed. Is this something that can be fixed with an update or patch or is it possible that there is some kind of error in one of the project files?  Thanks

I'm at a loss and I don't know what to do at this point. I will try my best to be succinct in what I'm dealing with. I am using Robohelp 2019 and have a large project I've been trying to build for the last several months. Almost all of the topics are imported HTML files. At first things were working fine but then I started to encounter the issue of the program not completing the publishing step and getting stuck when it's Indexing References. When this happens the wheel keeps spinning and the publishing process never ends. The manual actually gets fully published and I can open it by accessing the Outputs folder. However, the search feature doesn't work since the program gets stuck indexing. It's important that the search feature works for this project. I've gone through previous discussions on the topic and most of the time have able to successfully pinpoint the corrupted files, delete them, and fix the problem. Sometimes, however, deleting all the corrupted components doesn't wo

hi, i was wondering if it is possible to activate clear formatting with function keys and what is the difference between CLEAR INLINE FORMATTING...TKS very much daniela  ps: I have the release 2022.2.22

Using RoboHelp 2017, I was able to specify PDF & Word outputs; the PDF automatically had a cover page and a ToC. I can't figure out how to do this in RoboHelp 2022.Can anyone? thanks in advance,Lon

Hi everyone, I am using RoboHelp Version 2022.4.179. I have an older generated HTML file where a hyperlink is not working, although it presumably worked before my tenure. I also have newer versions of the project files. When I copied the older project files to a new folder, the hyperlink worked. The same applies to the newer version, but my focus is on the older version. I cleared the cache by running the HTML for the older version of the project in a Private window on a different browser. How can I get the hyperlink to work on the older version, which is also available to the public?Thanks in advance for your help!

Hi,Would someone be able to help me resolve this issue? In Adobe RoboHelp Classic 2019, v14.0.11.0, though I removed an existing topic and added a new one in its place, after CHM generation, I could still see a portion of the old topic's title appearing under the search list. However, the topic title name changed in the navigation pane or the CHM TOC structure. I have rearranged the browsing sequence to suit the newly added topic. Thanks,Anand

Hi,I am currently using Adobe Robohelp version 2022.5.28.Can I download only content filtered by the Dynamic Content Filter in Robohelp? My RoboHelp has many topics, and the entire RoboHelp content in PDF format is about 300 pages long. So the ability to print only relevant topics defined by the Dynamic Content Filter would allow me to have smaller PDFs of about 30-40 pages. Thanks in advance for your research and advice.

Hi folks, I just recently set my RoboHelp Frameless Output to a new start page - but it is not working. My original start page is "index.htm". I changed it to "Welcome_to_PartsWatch.htm". This did not work. What did I do wrong? My "default topic" is also "Welcome_to_PartsWatch.htm"

Hi everyone, We have switched from RH2015 to RH2022.5.28 and are now looking forward to using RH as our only source for maintaining our content. We have been using both Word and Robohelp ever since... However, we have problems generating Word output from Robohelp. Exporting our RH content to Word creates a corrupt file that has to be recovered. The recovered file does not use our defined styles. Does anyone have any idea why the Word output is corrupt and what we can do about it?Additional questions:- Do the styles in Word and the styles in Robohelp need to be named the same in order the be mapped?- Is there a guide for creating templates (headers, footers, cover pages...) you would recommend?Thanks a lot in advance.

After upgrading a project from the RH 2015 Classic to RH 2022, facing the following issues: CSS mismatch Topic layout/Master page issues After generating output from the RH 2022, unable to get similar output layout (user interface) generated from the previous output.

AllI am a Sr technical writer and have used Robohelp before and  starting a new project and with Robohelp. The current technical writer I will work with selected it and is on different projects but same division she did not explain why she picked it I don't understand why she selected it because this is a manufacturing company and they do not have any associated software applications.The question i have is why? I love the tool but how is it as a stand alone and why generate on-line help? What are the pros and cons? Thanks