Questions

Using a Mac on Monteray and had the Robohelp trial working fine.  I deleted some test projects and it stopped working. I have tried to reinstall Robohelp but the install screen is a simple white rectangle with a never ending blue ring going round and round. It wont re-install. I have deinstalled the previous trial (29 days left) and shutdown, re-started, re-downloaded etc and the same result. Im assuming there is file somewhere stopping me from re-installing - any ideas about how I can get back on my trial? 

 hi I have missing photos and these aren't present at DELETED FOLDER. Please help in getting this back. These photos are extremely important to me.  

Whenever I am trying to create an image map on an image in a topic, the image is not displayed in the image map popup. Since the image is not visible I'm unable to create an image map.I want to create image maps so that various parts of the image can be linked to relevant topics. Please Help: Attached an image for reference:

Hi Team, I have subscribed to Robohelp trial version and started creating a simple help manual for one of my application. I have  successfully completed it within 7 days well before the trial ends. Can use the webhelp output in my web app without purchasing or subscribing to any license ? Please suggest.

Another issue I noticed we have steps/procedures as part of content imported from Word. In the source it shows correctly. When I generate a frameless output, it does not show up in the output. Any pointers?

I have RoboHelp Version 2020.7.46. When I try to upgrade using the Help menu, I get the following message: "Adobe UpdaterUpdates have been disabled for this machine. Please contact your administrator." I am the Administrator of my computer. (Checked with IT, just to make sure.) How do I upgrade?  

We have a scenario in one of the product where their legacy documentation is hundreds of documents 900+ I would say. These are documents ranging from 10 to 50 pages - assorted.The customer is asking if they want to move all of these documents into RH source for single sourcing is it possible?More than single sourcing the challenge is importing 900+ documents individually in RH. Any script based solution here?

I'm re-evaluating RH 2020 with Update 7 to see if it's viable for us to upgrade from RH 2017. Sometimes my generation just hangs or seems to hang, especially for a large Word or PDF generations. I'd like to determine why. Answers to the following questions might help me:Where in my file sytem does RoboHelp 2020 store its temporary files when generating an output? For example for Word or PDF generated output?Where in my file system does RH store it's log files that shows the generation status?Is there a way to clear the log file before each generation?Thank you!

Hello, I'm facing an issue in generating Responsive HTML5 output. I can only see topic links and no content for the topics.I've tried opening the output file in multiple browsers. Still, nothing has worked.I'm facing an issue only with one project, and other projects are working fine. Please help me solve this problem.

Working in RoboHelp 2019. I need to make sure that the "saved articles"/"favorites" function in my frameless output automatically alphabetizes the pages within it. Currently, pages stay in the order they are added, and this just doesn't work for my needs.  Assuming this is possible, how could I go about doing this? What file should I be looking in to make this change? I'm assuming it will probably be in one of the .js files, such as the ones present under program files, in resources > data > frameless > js, but I'm not very experienced with scripting so it's hard for me to even understand what I'm looking for. Can anyone help, or at least point me in the right direction? Thanks in advance!

Trying to find answers. I am having problems publishing using the Responsive HTML5 output in Robohelp 2017. I publish using Robosource to Robohelp server 10. It was working fine then starting Friday, when I try and publish is just freezes after like 30 seconds of publishing and eventually give me this error: Publishing has been cancelled. Connection Failed. Please check the connection and post again. Native error: the request can be continued. I checked with our IT department and they tell me over and over that the server is online and they see no issues in the logs. So I am at a loss. Any ideas as to why I am getting this error and how to fix it? Thanks All! Robert Reed

Background: I'm re-trialing RH 2020, Update 7 to see if upgrading from RH 2017 is viable for us at this point. I'm testing printable outputs as part of that.I have generated a .docx file from my converted project in RH 2020. However I'm unable to see the styles applied from my .dotm template. I'm using Microsoft 365 MSO (16.0.14326.20782) 64-bit. From Word's ribbon, On the Developer tab, in Templates and Add-ins dialog box, Templates tab, I have the Automatically update document styles check box marked, but when I click OK, the styles from the template still never get applied. I just tested this same template on a non-RH .docx file, and I can apply and see the styles changing just fine Does anyone else see this? Why does it not work in a RH-generated .docx file? And is there a workaround or a fix?

I have a project that I upgraded from Classic Robohelp a while back, and now we're having problems with links that point to bookmarks on the same page. Could it have anything to do with source controlling the project files? We recently started using the Robohelp command line as described on this page: https://helpx.adobe.com/robohelp/using/generate-output.html  Or could it be because we have many pages with bookmarks that use the same hashtag? For example, "Site" is a common field on many of our screens. Each screen has its own help topic with a definition for "Site". We list the fields at the top of each help topic page, and users can click on them to jump to the definition further down the page. The bookmark on each help topic would be "#Site". Do we need unique bookmarks for each instant of Site? Thanks! The link shown at the bottom of this window is NOT correct. It's trying to use the path on my hard drive. The link shown at the bottom here is cor

1. We have a RoboHelp 2019 (New) project which is accessed from a WebLogic application - whilst many users are able to access the help, some cannot (simply getting the four rotating squares) - any troubeleshooting advice would be appreciated. 2. It takes a lot longer to generate the HTML5 Responsive project files (c.20-25 mins) than it did using our previous RoboHelp HTML 11 software (c.2-3 mins) - any ideas why it would take so long and what is it doing when it states 'patching' every single topic?Thanks in advanceSimon

Hi There, I recently updated a large Help file from 2019 Classic to 2020. The html outputs work great. But I'm having issues with the chm output. I don't actually see Microsoft HTML as expected. It is still displaying chm.  After generating the output though, there are some layout issues. Many of the images are much smaller than in the help file and a few sentences start out with regular font and the rest is tiny font. Also, some of my tables are scrunched up vertically. Any ideas about what might be causing this? Thanks, Julianna

Hello all,Product and Project details:RH 2017 (13.0.2.334)Merged help system of about 20 help projects (~467 MB total when generated)HTML5 outputWe are experiencing some slow speeds when loading in the merged help site from our online webserver. One user who has 20 Mbps download speeds, it took him about 11-12 seconds to load the site, and about 19 seconds before they get search results. (I'm sending out a survey in our company to get broader results, but I've seen slow loading and search speeds results from my computer as well and I have about 80 Mbps download speeds.)For example, when I run the site through google's Page Insights (Desktop not Mobile-- Mobile is even slower), I get this:Look at that "Time to Interactive" stat. Yikes! Anyone else see something similar on your large merged HTML5 sites?I personally don't know what I can do on my end to optimize to increase speeds. This all seems to stem from how RH merges everything together with this particular layout.Thoughts?

Output generation failed to produce this file even though I had it noted in the start file space in properties. When I tried to deploy the full output to an Azure static site it failed to deploy (404 error) even though all of the individual page htm files looked good. I just revved up to this version and this is the first time I have generated an output. I usually look at the index.htm file to verify all of the pages are working correctly in the output. Any ideas or known issues? I didn't see this issue posted at all. Thanks!

I just broke the bullets as I was defining their font styles and sizes to match the new branding requirements. When I highlight text to be bulleted and select the style from the author toolbar, nothing happens.  Any idea what I did?

Hello community, at the moment we are strugglinh with our reviews.Till last week there was only one user which was creating reviews.Since this week i have to employees who are working on the same project.The CloudID is mentioned in the project file as Peter Grainge was explaining in this topic:https://community.adobe.com/t5/robohelp-discussions/activate-reviews-are-gone-after-sharing/m-p/11921849#M136942My second employee started to create a review, but was not able to receive my comments for his review. He always received a error message: "{"statusCode":404,"message":"{\"reason\":\"not_found\",\"message\":\"The requested resource could not be found\"}"}"I`ve then deleted the CloudID of the project and he deleted the reviews in the CreativeCloud.After that it worked.Later on my "first" employee didn`t see his reviews anymore in RH. They were only be seen in the CreativeCloud. I was then very confused about that.We use a version control via AzureDevOps so that each user is able to

Hello Friendly RoboHelpers, In RH 2017 (13.0.2.334) with a HTML5 Responsive layout, if you decrease the width of the tri-pane border by dragging it to the left (not collapsing it, but dragging it), it drags smoothly and quickly without any issue. But if you try to drag it to the right (to increase the size), you can only drag it a few pixels before the mouse stops dragging. This means to increase the width it requires, multiple minute painful drags (unless you very carefully and slowly drag the mouse to the right). Here's a brief video that shows what I mean:https://hexmet-my.sharepoint.om/:v:/g/personal/jared_hess_hexagon_com/EbSuVOFjtdpIjubfAbcQLD0B6qnDALd5LvOegAsb6p9HrA?e=pagbEi How can I fix this issue so that it's just as "snappy" dragging to the right as it is to the left? If you have RH 2020, do you see this same thing?  Thanks in advance!

Hi, I have an odd problem.After I click on Help, I click Search, and I choose one of the results, and go there.Then, if I click the Home button to return to the documentation's home page, I go there, although the home page will be empty except for the navigation pane. Is this the standard functionality or a bug?Thanks to anyone who can help with this.

Good morning all - I have been having an issue with getting an image to show up in generated content.The image is in the first column of a table, so I have been experimenting with column width options mostly. Using Inspect, I think I have narrowed the issue down to a table{max-width:100% string in the template/styles/topic.min.css file of the project. Manually editing the .CSS file so "100%" is now "auto" allowed the image to appear. My question now is how do I use RoboHelp 2020 to make this change a permanent one? (otherwise my change will be overwritten with a new output generation). My experience with RoboHelp has been mainly in content editing rather than style editing. Let me know if I am not providing all the needed details. And thank you!

The program is not opening. It appears to start to open but after 15 minutes it still won't open.

hi sir i want to move this to this place, how can I do it please  

Inherited a large project generated in an older version of RoboHelp, which doesn't seem to want to successfully generate the Responsive HTML5 now that is has been migrated to RoboHelp 2020. The generation process appears to be caught in a loop, as it will remain patching the topics for days (doesn't appear stuck, as the name of the topic being patched still changes). Attempted shortening the length of the output path and creating a new Responsive HTML5 output preset without success. Also confirmed that the project did not contain any broken links. In terms of the generated output, a review of one of the generated htm files shows gRootRelPath and gCommonRootRelPath with a value of "../../" defined. However, checking the same htm file later in the generation shows the gRootRelPath and gCommonRootRelPath has been updated and now has a value of "../../../../../../.." defined. The longer the generation is left running, the longer this value gets.