Questions

Hello!I’ve a problem with Word publish after the update 7 of RH2020.In update 6, I was exporting from RH using a Word template with the option to map styles from RH to Word. In the template I had modified the Heading 1 and 2 styles to get a multilevel numbered list, aligned to the right. Everything worked correctly, see the example image of the result.  Now, nothing has been touched and with the same option to map RH Style to Heading 1 and 2, the export is not correct, i get no number and a blue text color.If i then choose to “Use RH style”, the output numbering is correct but the styles from the template are being modified (no more number) and the alignments are wrong. In RH I can set up the left margin, for the text and for the numbering (in the h1:before section of the CSS) and I see changes on RH but they are not exported to the Word.On the other hand, for example the top and bottom margins are exported correctly, so I can’t understand what’s wrong.Thanks

I'm using RH2020.7.46. This is the problem: Warning:Failed to copy C:/users/<myname>/Desktop/<Project Name folder>/<Project Name>/contents/Enterprise. I am not seeing "Enterprise" when I look within the project or when I look using Windows Explorer. What does this mean?Thanks,Mary

What is the point of this Start Page?  How can one use it? The cryptic instructions are: "Start Page Specify the page name and extension (.htm or .html) that RoboHelp can use to generate the URL for the output. For example, specify index.html."I did that.  The only filename that does anything is index.htm.   

I'm wondering if there is a comprehensive manual on RoboHelp 2020 which covers the five essential elements of technical documentation: Concept, Reference, Task, Glossary, and Troubleshooting. I'd buy one. Adobe spends so much effort creating features then leaves cryptic crumbs behind on how they might be used or ignores them entirely. 

I'm in Robohelp 2020.6.76. Output Preset is frameless.I've created 2 condiiton expressions, superior and davis. I set up the dynamic filter content. both departments are in group: audience.  But, when I generate, click on filter, only department 1 displays. I have topics tagged for both departments.Why am I only getting superior in the listing: Thank you, Carmela 

Hi guys,Really strange situation just noticed by one of our users. Searching for certain terms in our help works perfectly - you're immediately shown all topics containing the term. However searching for other terms just shows the loading gif over and over and over... I left it for a good 20 minutes and it's still just showing as loading. Neither search involved any quotations, so it's not related to bug 10143 (recently resolved in update 7).Any ideas?thanks in advance,Beccy

I am trying to upgrade RoboHelp 2020. Help > Check for Updates returns the message "You'll need a new app to open this auphd link" Platform: Windows 10. My current RH version is RH 2020.6.76.How do I get past the error message?

I use RoboHelp to create CHM and PDF help documentation for my company's three products. Last year we upgraded from RoboHelp2019 to RoboHelp2020.5.71. Two of the projects converted without incident, however in the third project, the CHM output was fine but the PDF had no TOC, the font styles were not recognized, and the index had entries but no page numbers.All of my projects have separate TOC configurations for the CHM and PDF outputs. The PDF TOCs are in Book format with Front Matter (cover page and TOC) and Back Matter (index). The output presets for my three projects are similar and I can find not obviously different setting.After reviewing Forum posts for ideas, I rebuilt the TOC (twice) to no avail.Does anyone out there have any ideas about what may have gone wrong and how to fix it?Thanks , Tracy West

I'm trying to get Cross-References to work in my Word output. They work fine in a PDF output, but in Word the selected text is repeated. This is happening for cross-referenced headings, paragraphs, and bookmarks alike. For example, if I xref to a heading in a different topic called "Topic ABC," the link in the xhtml appears as See "Topic ABC" as expected. Ditto for PDF output. But in Word, it appears as See "Topic ABCTopic ABC", where the second instance is a link but the first instance is just extra. Note that this doesn't seem to be an issue for xrefs at a topic level, only xref to content within a topic. Is anyone else seeing this? Is it a bug, or is there something I can do to fix the issue? (I've updated to the latest v7, but that didn't solve my issue.) Thanks!

Hello,I'm having a problem.For every major release we make a new project.I want to keep the 'old content', add some topics.My first idea was make a new project from scratch, import topics, import the old toc (a click and drag from one project to the other works). But when doing that, I get an error and de topics referenced in the 'imported' link have broken links.Ok, so to keep the links intact, I would like to open the old project, and 'save as' to a new project.In the past I had to do that from within the file explorer, but in that case, some paths are to be verified.Is there a way to to a save as that is 'transparent' to the user (no fiddling with paths )?any other suggestion?best regardsOlivier

The index in my PDF shows an ellipses preceding each page number. Example:parameters ... 61, ... 64, ... 67, ... 90, ... 105, ... 111, ... 115, ... 127, ... 134, ... 140How can I remove the ellipses?I looked at https://helpx.adobe.com/robohelp/using/customize-pdf.html (back matter > index page) and found that a.book-idx-link defines the page number layout. My book.css only contains the following for a.book-idx-link:text-decoration: none;

HI there,I'm trying to remove the printer and highlight icons from the SKIN- Studio Robohelp 2020 --  I access the topic page, right panel, and delete the image from the background.  And, then I generate and preview and it works and they are removed. However, the next time I generate the output and preivew, there they are again! How do I permanently remove these icons? Thanks -- Carmela 

Is it possible to change the icon that RoboHelp uses to mark thumbnail images? This is the icon I see in the output:But I've been asked if the icon could be made more noticeable on the screen, as the default icon looks like it's grayed out. I can't find the image file that RH uses for this icon, and I don't see any posts here on this subject. Is it possible to do this? I'm using RoboHelp 2019 Classic with the Indigo layout to produce Responsive HTML output. 

I get error message when attempting to install Adobe RoboHelp 2020 regarding unsupported Browser. Do you know how to fix this? 

Hi There, I upgraded a large 2019 Classic file to 2019 new UI. It went smoothly and the file is looking good so far. I just noticed in the 2019 the robohelp file in the new UI is an rhpj.  I now able to open the file in 2019 new UI. I want to upgrade this same file to 2020. But 2020 doesn't offer an rhpj choice in the drop down. When I upgraded from Classic to new UI, shouldn't the file extention changed to XPJ? Thanks, Julianna

When I output a HTML Help with ±100 topics, it generates in ±10s (I see the time change in Explorer), but RH keeps showing the progress bar generating the output with the text 'indexing references'. Meanwhile, I can continue editing topics. No problem.The next time that I generate it, I get another progress bar with the same and so on.Again I can continue editing without any problem.The only thing is that all those progress bars keep progressing.After closing an reopening the project, the progress bars are gone. As far as I know, the output file is good. So this does not seem to be a big problem, but maybe someone knows the reason and solution?  RH2020.6.76

Hi,   Currently I have a project created using RoboHelp version 11 in English. I want to add support for more languages. While I can get the translated text and copy and paste them by having English and new language files opened side by side, it will be a tedious task. Instead, is there something similar to string table support available in Visual Studio so that I can pass the string table to translator and get the translation done and incorporate it directly with minimal changes needed?    Regards,Janardhanan.R.

I am looking for a way to add localization support in robohelp. I am using Robohelp 11 and currently generating output in only english language. I want to generate in two other languages as well, how is that possible. Even when I am changing default language to French, the output is still coming in English language. I am not sure whether it's robohelp limitation or I am making some mistake.

Noticed a strange thing. I opened a RH project after many months. I had last updated it on RH 2020 update 5 and saved some tags and conditional expressions. I opened the project in RH 2020.6.76 and noticed that the tags and conditional expressions have disappeared. The project went through an upgrade while opening.Does that happen? Has anyone noticed such a scenario?

I'm running RoboHelp 2020.0.156.   I'm attempting to set up RoboHelp with version control using BitBucket (GIT).    I set up the connection profile to Bitbucket from within RoboHelp and commit but I can't push back files. I get the following error.  

My boss created a new skin for us to use. I added the new publish contents to my project and when I go to publish the content to HTML, the new skin is not being used. When I try to open the skin within RoboHelp, it throws an application error, and will not appear in the window. What should I do to resolve this?

Can I someone tell me whether the above is true or come up with a different answer.What is the best way to convert a very large word document (600 pages of numerous tables, images, crossreferences, etc).Thanks Serge Angeric 

When publishing in RH 2015, the navigation path from the TOC displayed in the topics as shown below. Our users were able to click in the sequence to move back.   In our RH 2020 project, I created a Browse Sequence from the TOC and assigned it in the Output Preset. Publishing with the Azure Blue skin, it added left and right arrows that seem to move randomly through topics. The actual clickable sequence isn't displayed. I've searched but am not finding settings for this. Can someone suggest a solution?   Thanks. 

Hello,  I'm trying to publish locally using Responsive HTML5. I tested publishing the parent and 2 child projects.  When I published, it was "stuck" on the Welcome page. I could click the TOC or Search Options but it would bring me right back to the Welcome page. While looking into it further, I noticed that when publishing locally some of the files are missing from the local merged projects folder. Does anyone have any input? I know Im missing something.  I tried to do it with another child project and those htm files also did not publish. The same information ( I belive from the parent?)  was published into the merged child project folder.  Not the htm files that should be there.  Please see photos for reference of what did publish. (Not the associated html files to the child project.) 

I am required to place watermarks to the side of my documents. I have found ways to do this for RH 2019 and older but nothing for RH 2020.  Is placeing a watermark possible? If so how?  Thanks for any help.