Questions

Hello. I built an AR experience in Aero and I am trying to share it with someone. I exported a REAL file and I am able to open it on my desktop with Aero, but they are not. When they try to open the REAL file in Aero the window opens and the name of the file appears at the top, but there is no content. They've let it run overnight in case it was just slow to load and nothing ever appears. The file is 9MB so it must have content. We are both running the same latest version of Aero (v 0.17.2). My only guess is they have a much more serious firewall and network protection than I do. Would that have an effect? Or is there something else I can try? The only solution I can think of is to send them all my assets and have them rebuild the expereince on their machine... which is not a great solution. Do they need all the 3D assets as well as the REAL file for it to open?

Is there away to make the boats within Aero move around the lake object. The animation included with the boats are just floating movements. What do I need to do to make the boat circle the lake and come back continously.

I have been trying to figure out how to get the Geospatial Creator. Apparently it is a link that I have to download? I have tried the advice from previous posts but some of these posts are over a year old and no longer are applicable.  Does anyone have a link that is functional? Thanks,JOs 

We want to aim an iPad at a real object and have the iPad display a digital shadow cast from a virtual light source. How can this be accomplished using this tool? Thanks for thoughts and suggestions!

I wanted the item to move back and forth but that option box is greyed out.  I could not find any details on this behaviour. What criteria is required for the "back and forth" box to be available ?

Hii, I'm Adobe user.i love Adobe software, but Adobe aero is not installed 😔on playstore, so please share link so that Adobe aero daunlod and I use and I feel happyness that I'm an Adobe member.android mobile adobe aero use link

I have NEVER been able to get this to create a link. Corporate account. Lots of missed oportunities that this would have been used for.

in stager und auch in dimension wird der export eines ausgeählten objekts für aero angeboten. der export auf den rechner als GLB funktioniert. um aber die datei in aero zu verwenden muss sie in die cc dateien. der upload funktioniert aber nicht - fehlermeldung:  "1 datei konnte nicht hochgeladen werden, bestimmte dateitype werden nicht unterstützt" damit geht dann auch die veröffentlichung mit web-link nicht.—system mac 15.4.1 (cc updates aktuell)danke für hilfe

I was working in Adobe Aero. I want to reopen a Aero project I was working on. I see it in my cloud but theres no "open in Adobe Aero" option.All I see is:Open in webPreviewRenameDuplicateMove and deleteWhere is "open file" or something along those lines?

Hello, need some help with Aero please. Aero is not working for android users. They are not able to download aero beta app, it says that it's in early release. Is this a bug does Aero not support andoird devices?The links from aero are also not working. 

So, Adobe Aero was officialy released in November 2019, today is April 2025.  over 5 years have passed and we are still in Beta?Is this software going anywhere?wouldn't be better to just remove the software availability and end it? so much promisse for no delivery. There is no information on this software roadmap or even if it is still being developed, so I will not expect any updates.Adobe investment in 3D, AR, VR, MR, XR.... it is very short of providing good results and tools, substance is the best one and it was not even developed by adobe (adobe just bought it).Adobe is only good for photoshop / illustrator, inDesign,  premiere and after effects and even on these you are loosing ground (I prefer davinci resolve to premiere and after effects) and even photoshop is loosing ground to other providers that have decent software with perpetual licences.

I’ve created a commercial location-based AR experience using Adobe Aero, and I have a question regarding Android devices.According to the official documentation on “Available language versions for Adobe Aero Player (Beta) on Android,” only English is listed.Does this mean that devices with a Japanese language setting are not supported, regardless of the device model?Additionally, I would like to know whether the limitation is due to the device’s language setting (e.g., Japanese UI) or the device’s geographic location/region setting. 

I’m planning to shoot a live performance video of a musician using Adobe Aero with AR objects included.I’ll need to color grade the footage later, so I’d like to shoot in LOG.Is there a way to incorporate AR using Adobe Aero while keeping the footage in LOG format?

When will more devices be added?Just tested the aero beta, because working in a marketing office, this could be a great tool to use.But the lack of compatibility with mobile phones makes it a No Go at this point (My phone is not that old, and I can't install the aero viewer app).On my brief testing of the software, one thing I think would be good is some control over lighting, even if it is just changing hdris and environment rotation. Until this issues (mostly compatibility) are resolved, there is no point in even test it unless you have a an iphone or a recent somesung galaxy to test... but to make a professional work is useless. I.e. If I create an experience to be used in a museum, only a handfull of people will be able to use the ar. There are better options at the moment, hopefully Adobe will make this a great tool.

Hi I'm Andi, a 3D-artist based in Munich. I recently started experimenting with Adobe Aero and imported some assets from Cinema 4D. So far I haven't found a way to make transparent materials like glass to appear correctly in Aero. Is there a way to make this work? Most of the other Redshift materials I've used work great so far, unless there are some more complicated nodes involved.Another question that came up if there is a way to add lighting in Aero or does it just work with baked lighting? Would be great if there is a way so that the model catches the light and reflections of the environment. Is that something that's on the roadmap?Thanks for any kind of help. 

I have a question regarding how Aero does things after my license runs out, or I switch to a different account. I made a few AR-experiences with Aero for an important project (with active QR-codes). The problem is that my Uni Adobe license run out of time and I only have 6 more days of access.  My question is can my experiences still be accessed via QR-Code, or are they simply gone? And or is it possible that I switch to a new account, and can I have access to the experiences then? 

I'm experiencing multiple issues with Adobe Aero: Installation Issues: I’ve tried installing the app on three different computers. When I click the installation link, it opens Creative Cloud but does not download, and I can't find Adobe Aereo in the Creative Cloud app.Crashes on Publishing: On one computer where I had previously installed Adobe Aero, the app crashes every time I try to publish a link.Android Visualization Issue: On my Android phone, the AR experience displays as a black screen. I’ve seen others reporting similar issues, and I’m unsure what to do. Has Adobe Aero been discontinued? It seems like there are multiple unresolved issues affecting users. I’m giving a workshop on Adobe Aero next week, and I’d like a clear understanding of what’s happening with the tool and why people are having trouble installing it. Any guidance would be greatly appreciated.

I know people are asking about updates. Is there a time for Aero to come out of Beta? I attempt to teach it every Winter semester. As it's been stuck in Beta for the last century our IT department will not install it which limits what I can do. Why is it still in Beta? 

Hi,It's been a long while since Aero was last updated (over one year actually) and it seems there's very little info as to when the next update will arrive, let alone a development roadmap or 1.0 release date.Does any of you know if there is still some development going on? And if so, when it will be updated? Thanks!

Wondering if the desktop version has been updated or will ever come out of Beta?  Any new updates coming to the iOS or Ipad versions?  Thanks ahead of time for your response! 

Hello !in my aero project, I wish to stop a soud file which has been launched by a push button.But, I can't find the stop button.Any idea about this issue?thanks

Ecco la traduzione in inglese:"I have a problem with the animations. After importing an FBX from Clo3D, I have an issue. The avatar moves without any problems, but the clothing remains still at the starting point. Any advice?"

Hi,I am building the AR model of a museum artifact and I would like to set up buttons on the artifact to show info bubbles about certain areas or details of the object. Is there a way to switch between a "shown" and "display" state for the info bubble so that users can simply deactivate it if they want to, but also reactivate it if they need to read it again?Thanks

I want to use Adobe Aero Geospatial Creator on Windows in Japan, but I can't use location with Anchor.Also, when I request a press release for Adobe Aero, a download link is not sent to me.Is the use of Adobe Aero press releases not allowed in Japan?Or is it currently not available on Windows?

Hello, i've been trying with no sucess to bake the deformers like spline wrap and bend deformer in Cinema 4D, and then exporting in GLB, FBX or GLTF to open them in aero. When i do open the file, and put the animation, it just stays still, doesnt work at all.I tryed point caching, baking the deformer in the timeline with rotation, scale and position, and nothing works. Any workarounds that I am missing?Thanks