Questions

When I use save as Adobe PDF in Outlook, the saved document has converted the character size so small that the document is unreadable. For example, all the characters in my e-mail string are 12 points, but the characters in the generated PDF are 5 points.I don't want to use the print option because I want the attachments to be saved in the same PDF file.Is it possible to change a setting to correct the problem?

Hello, I've had this issue inconsistently occur before. Basically, when I convert an excel sheet into an adobe pdf, my borders get screwed up (typically thickened). I've tried troubleshooting and changing my border options to the smallest dotted line based on previous post suggestions, or going to "Print" before converting, but it still occurs. See pics below for example. 1) Borders appear normal in excel (thin lines, consistent). 2) Once converted to PDF, random borders appear thickened...not consistently unfortunately.Does anyone know of a way to prevent this issue from occurring? Since excel and adobe are both microsoft products I'm disappointed that this issue has not been fixed yet. It makes PDF documents look messy and unprofessional.  Note: I am using Adobe Pro (lifetime license) and Excel version 2310. Note that in Adobe Pro the option to "enhance thin lines" does not solve the issue. 

I cannot use the fillable form function and drop down menus in a fillable form sent to me after upgrading from Acrobat Reader to Acrobat Pro. I checked the security settings and did not see any restrictions. Is there a way to use the fillable form in Acrobat Pro?

I've been searching for answers to this, so I'll try the collective mind of the Community.When saving a PowerPoint presentation created from a template file that contains imported PNG images created with Adobe Illustrator with the option 'Save as Adobe PDF', the imported images that were created in Illustrator do not transfer to the PDF. However other images and text does without issue, it's only the imagescreated with Illustrator. Other methods of creating the PDF will show the imported images as expected, leading me to believe this may be an Adobe issue. While with the other wasy to create a PDF are manageable workaround, the issue still remains and is unexpectingly affecting users. 

We’re running into an issue in print production. The script we use is supposed to remove all masked objects, but it’s leaving behind a blank box that shouldn’t be there. The box has no content, but the script isn’t deleting it. Can anyone help?Here’s the setup: the files start in InDesign, then we export them as PDFs. Those PDFs are placed into a new file to create a mock-up. At that point, we run the script to remove all masked objects so that only the text remains selectable—no hidden or unnecessary elements. Normally it works great, but this one box refuses to go away.The file I have is Remove Masked Objects.kfp but it won't let me upload it to show it to you all. 

We have just upgraded a number of PC's to Windows 11. We have installed Acrobat DC Vers 2025.001.20693.The users are reporting that if they combine a number of PDF pages and then try and delete the Odd Pages through the Organize PDF function, the pages don't delete. Nothing happens. The odd pages become highlighted when Odd Pages is selected but don't delete.They have to manually select each page and then delete.I have tried doing the same thing on a Mac running Acrobat DC Vers 2025.001.20693 and it works as intended.I have looked around on the Web but can't find anything.Has anybody else experienced this?

Guten Tag,ich benötige Hilfe bei einem Fehler der seit einigen Tagen auftritt.Wir Acrobat Pro 2017 (kein ABO!) seit 8 Jahren im Einsatz und ohne jegliche Veränderung ist die Nutzung nicht mehr möglich.Der Abgleich der Seriennummer funktioniert nicht mehr und damit steht uns das Produkt nicht mehr zur Verfügung.Nach telefonischer Rückfrage bei Adobe bekam ich die information dass es nicht am Produkt liegt und ich mein Anliegen hier kundtun müsse.  Ich bitte um Prüfung und Hilfeleistung um das Programm wie gewohnt nutzen zu können.Vielen Dank.

Hello,I am experiencing a persistent and unusual issue with the eraser tool within the "Comment" feature of Adobe Acrobat.Problem Description:When I try to erase handwritten lines (drawn with the Pencil tool), the eraser behaves erratically. As I drag the eraser over a line, the following happens:The CPU usage for the Acrobat.exe process spikes dramatically.The entire application freezes for a few seconds.After the freeze, only a very small portion of the line I traced over is actually erased. The rest of the traced area remains untouched.Conditions:This issue does not happen every single time, and I have not been able to identify the exact trigger. However, it occurs very frequently when I am using a multi-monitor environment.Diagnostics:I have monitored the Task Manager during these events. The high CPU load is isolated to the main Acrobat.exe process. There are no corresponding spikes in GPU usage, graphics driver processes, or the Adobe CEF Helper processes. This leads me to believ

I have a problem with the color display in Acrobat DC. Everything looks all right in Photoshop, InDesign and Illustrator, but when exporting to PDF and viewing in Acrobat the colors suddenly appear oversaturated. A lot. If I export a file from InDesign and then open the PDF up in Photoshop everything looks normal. Just not in Acrobat. My color settings are synced across all apps (to Europe General Purpose 3). I have tried changing settings in Acrobats color management, but nothing changes the appearance.I also tried uninstalling Acrobat and reinstalling. This actually worked but only for a few days - then back to this frustrating situation. In the meantime, I changed nothing.I can see a few threads like this but none solved. Anyone have the same problem or at suggestion to a solution?I have attached a screenshot to highlight the issue.Best regards, Peter

NZ, 25th April 2018Ongoing printing problem.Environment: Win 10 on Surface Pro 4Acrobat DC18, Continuous Release | Version 2018.011.20038As per the forum question of: A4 default is the wrong size (forums.adobe.com/thread/303037), April 2008 (yes, 10 years ago), I'm unable to print to A4 paper.I've followed all the advice / suggestions in the above 2008 post, and have had a second user check all my settings on the printer and in Acrobat.Despite all settings correctly set for A4, when I hit the Print button, I get the error message that the printer cannot print to Letter sized paper (I don't have or need Letter paper). In other words, Acrobat appears to ignore the A4 settings and defaults to Letter. I'm now stuck and cannot use Adobe Acrobat as all my documents are in, and need to be printed in, A4 format.Any suggestions / solutions would be v. much appreciated.Thanks!

I'm on a 2021, 14" MacBookPro, Apple M1 Pro, Sequoia 15.6.1.  A few months back, it stopped printing full versions of large pdfs. If I send a 2-3 page pdf to my printer (HP Laster Jet Pro MFP M428fdw), it prints fine. If I send a large, say, 30 page pdf, it will print one or two pages and then stop. I noticed that when it prepares the doc for printing, the Print Center dialogue reports "Printing, [my name], Waiting for job to complete." It just stops after 2 or three pages. However, if I go into advanced on the print dialog and switch to "Print as Image", it will print the entire document. When it prepares for printing, the Print Center dialogue will show the number of pages being printed. However, there are other issues with printing as an image, so it's not a great work-around.Printing Word documents works fine.Any ideas why this is happening? My IT department can't figure out the problem.  I've searched through Adobe's site and googled, and haven't found anything on this i

We're working on a new contract management system, and we're hoping to use the Adobe Share feature to send to our clients outside of our company. However, when we share the PDF and our client adds comments, I am unable to download a version of the PDF to my desktop with their comments. This is vital for me to be able to utilize this system. Any thoughts as to why the comments are not saving?? This is an issue on ALL shared PDFs.

Meine PDFs erscheinen Gelb. Das Weiss wird quasi durch Gelb ersetzt. Wieso geschieht das und was kann ich dageben tun!? Ist echt mühsam! Vielen Dank für Eure rasche Hilfe. 

I recently updated my Acrobat to version 2025.001.20577 and my MacOS to Sequoia 15.6, and since then I've had issues when trying to check accessibility of docs in Acrobat.First I noticed that when I go into the accessibility tools and click on Reading Order, the button turns blue like it is selected, but no options window opens and nothing appears on the doc to show reading order or text levels. The rest of the buttons in accessibility tools seem to work fine.Then I realised my ability to see the tags was completely gone - the panel to see them is nowhere to be found. I've been searching to find a solution and can't find anything about anyone having the same issue. I've tried uninstalling and reinstalling, and restarting my Mac to no avail. I also have 3 work collegues on the same plan who have run the same updates as me and aren't having this issue.

Hi, I need help with something. I am creating forms that need to be filled out. I am definitely not an expert and neither are the people that use my pdf's. Now I created all the files and placed text fields where needed and everything works as a charm. What is missing is: I need a small area called " Date: " To Autofill the correct date when a used opens the PDF. But only the user who fills it. Not the one opening it to read and respond.  I managed to do it, but the date doesn’t update. It always gives me the original date I used. Second problem. I live in Canada, and more specifically in Quebec. They have some computers who will write the date as: dd/mm/yy and others who use mm/dd/yy. And if you chose the wrong one for example yesterday I used 09/12/2019. And it wrote Sep, 12 2019. But on the other computer I wrote for the same file, 9 Dec 2019. (We are in December as I write this) Now I can’t control the way the computers are set some people French will use d

Exactly like it sounds. I have a document that auto-populates a date 33 days in the future when printed. (Thanks to this thread.) It populates correctly when opened in Acrobat Pro, but when printing directly from SharePoint, it prints today's date like so: Any ideas how to fix this? This is the Will Print script: var d = new Date();d.setDate(d.getDate()+33);this.getField("FutureDate").value = util.printd ("dddd, mmmm d, yyyy", d);

What I do most with Acrobat Pro is sending my exported pdf to my default Windows email client (Thunderbird) as an attachment so I can send it to colleages or clients. Since the last update the "email" button disappeared when I click on Share... I dont need feedback approval or read only cloud functions, I need an email button: (please) in one click like it used to be in the previous Acrobat versions. I don't like to do 4 clicks before I can reach this button. Why is Adobe is making it so difficult for its users to just use their own prefered apps? No Gmail, no Outlook, no WhatsApp, just my personal chosen email app will do. I hope you will bring this basic feature back as a direct button in the toolbar.

When get an adobe form and I need to fill it out, I use the Add Text function. When I start typing my name into the name field, the line that I'm typing on starts moving to the right. I want to type on that line as if I'm using a typewriter. (What happened to the old typewriter function???!!!!) I've resorted to typing elsewhere on the page and then dragging that new text box on top of the existing text box, but there must be a better way! How can I just type on the form?  

HelloProblemOutlook crashes for one of our users when they try to open a PDF attachement from their email they received. As soon as they try to open the .pdf from the email outlook crashes because there is a problem with the Adobe Document Cloud for MS outlook add-in. Outlook disables the add-in but our user needs to use it.Solutions tried:1) Already tried to see if I could have her work around when disabling the Add-in, but it gets re-enabled, so it will need to be used2) Tried repairing both Adobe and Microsoft Office 3653) Tried fixing the load behaviors in the registery for Adobe Add-ins4) Make sure that both Adobe Acrobat and MS 365 applications are up-to-date with most recent versionOveriew:None of these solutions worked and the user is still having Outlook crash. I will be reinstalling Adobe to see if this works. Does anyone have a solution to this?

Hi,We have been asked by our Security team to disable JavaScript in Acrobat. However, we have no idea how pervasive and frequent people use JavaScript is in our environment. Hence the below questions. 1. What are youre experiences with disabling JavaScript in a medium-sized company or Law firm?2. Is there a way to audit JavaScript usage? Thanks in advance!

Hello, I have exported Acrobat files into postscript files. When I try to convert the same files back into pdfs, I receive this message "Adobe Acrobat could not open [file] because it is either not a supported file type or because the file has been damaged.  Postscripts are supported file types and how are multiple files damaged simply from converting them from pdfs into postscript files? I need to convert high resolution files into low resolution files that can be emailed. Any helpful insights would be appreciated. Thanks!  

Regarding the Windows version, there is a problem that third-party plug-ins are not displayed in the Acrobat tool list."Use only certified plug-ins" in the following settings (Edit -> Preferences -> General -> Application Startup) is not checked, but it is set to "Currently in Certified Mode: Yes",It looks like it's stuck in a state where only Adobe-Certified plugins can be used.I've done some research and haven't found a way to change the settings for "Currently in Certified Mode".The Mac version has "Currently in Certified Mode: No", and you can use third-party plug-ins without problems.I suspect that this is a problem with the Windows version of Acrobat.Please tell me how to change the setting of the "Currently in Certified Mode" of Acrobat for Windows.Thank you.

I spent an entire afternoon creating a form.  This was my first time doing so.  Foolishly, I saved as Reader Extended PDF and overwrote the original file (Save As Other > Reader Extended PDF > Enable More Tools).  Now when I open the file, I am unable to edit the form even though I am the original creator.  I choose “Prepare Form” with the file open and then hit “Start”.  I get a message that states: “This document restricts some Adobe Acrobat features to allow for extended features in Adobe Acrobat Reader.  To create a copy of the document that is not restricted (and has no extended features in Adobe Acrobat Reader), click Save a Copy…” When I “Save a Copy” as instructed, I get an error message that reads, “You cannot edit this file as a form due to its security settings.” I am now clearly stuck, and the entire day was a waste of time.  Does anyone have any suggestions for recovering my ability to edit this form? Much thanks

Hi all, Whenever i open a document in adobe acrobat, i get this grey box, but nothing appears on it. I cannot close it either. So basically the program is unusable. 

This is on: Adobe Acrobat Continuous Release Version 2023.001.20093 64 bit, Windows 11    In this new just released acrobat, we lost the ability to put and have the marquee zoom handy in a toolbar (or side panel, as it is now). We can access the tool from the menu (View -> Zoom -> Marquee Zoom) but this is cumbersome and inefficient.    Is there any way in which we could customize the side panel and add this tool (or some other handy tool like 'Take Snapshot' or the marquee snapshot tool as I call it).    It seems like the "Show/Hide -> Toolbar items" functionality is now gone, and this is bad. Can we request that this be back for this new side panels?    Attached are some screenshots of acrobat version and the new side panel.