Questions

Every time I open a PDF file, the bookmarks panel is automatically displayed, and I have to take the extra step of closing it, because I do not use bookmarks. I see that there is an option to change how a particular PDF file opens, but most of the PDFs I work with are not saved, so I want to change the settings for Adobe so that it does NOT open every PDF with the bookmarks panel displayed. Please help!

Hello, I am writing to report a problem I recently encountered with Acrobat on Windows 11.Since the latest Windows 11 updates, Print production tools has not been working.I think I have found the source of the problem; at least I have solved it for myself, so while waiting for a potential patch, this may help others.For me, it was related to access rights to the Config.Msi folder, which contains the RBF files used by Acrobat. Windows was preventing access to this folder. I simply restored administrator rights to this folder and now it works again.I think the Windows update is trying to better protect users, but it conflicts with Acrobat when you try to switch to Print Production Tools mode.Is this a problem that will be patched?Thanks

Getting the above prompt, how can I disable this ? I don’t want to add my sharepoint libary to Adobe, I want adobe to do its job and just open the PDF.

I have a weird issue where when protected mode is turned on, adobe runs perfect but limits some of the files I can open in my company dropbox folder (Says access denied). But when I turn protected mode off, I can open the files, but adobe runs terribly slow and freezes constantly. Does anyone know of a fix where I can have protected mode off and still run smooth?

Hallo,ich habe Probleme, ein PDF millimetergenau zu beschneiden.Per ”Seitenrahmen festlegen” sollte es eigentlich über z.B. Endformatrahmen funktionieren, aber leider passiert hier gar nichts, wenn ich auf Okay klicke.Ich kann es nur (annähernd) genau bescheiden, wenn ich eine mit dem gesonderten Werkzeug einen Rahmen aufziehe und doppelklicke. Doch das ist oftmals sehr ungenau. Warum funktioniert bei mir die Eingabe in die Felder im Seitenbereichsmenü nicht?Wie kann ich sonst millimetergenau zuschneiden?Danke für Eure Antworten

Hi,i’m trying to deploy Adobe Acrobat Reader with a GPO. I did this:I got the latest Adobe Acrobat Reader from here  OS: Windows 11 Language: All Languages (MUI) Version: 2026.001.21367 MUI for Windows-64bit Extraction from the EXE AcroRdrDCx642600121367_MUI.exe -sfx_o"C:\AdobeExtract" -sfx_ne Creation of a AIP msiexec /a C:\AdobeExtract\AcroPro.msi TARGETDIR="C:\AdobeAIP"   Patch the AIP msiexec /a C:\AdobeAIP\AcroPro.msi /p C:\AdobeExtract\AcroRdrDCx64Upd2600121367_MUI.msp Test manual deployment Fails with “Error 2602. The File table entry ‘snapshot_blob.bin’ has no associated entry in the Media table.” (see attachment) GPO deployment Fails with error 1603.What can i do? Any solutions? With older versions like 2025.001.21288 the same commands worked.

Bonjour, J'aimerais savoir pourquoi je n’arrive pas à utiliser la version payante avec mon abonnement ?Mon problème est que quand j’ouvre un PDF, c'est parfait, mais dès que je veux utiliser des outils qui nécessitent un abonnement, il ouvre le pop-up qui me demande de m'abonner, mais sans rien afficher dessus, puis je dois fermer l'application avec le gestionnaire des tâches. pop up 

I have just been FORCED to install the most updated Pro version of Adobe.  IT IS THE PITS. I am using version 2024.002.20759 Windows desktop version. How can i remove this ridiculous floating tool bar?  It's so frustrating and gets in the way of working with a document.  It's pure distraction and frustration and completely distracts you from getting your work done because you have to keep moving it. A few other things i'd like to see if can be mitigated:1.  Bookmarks panel back to the left hand side2. Tools panel back to the right hand side3.  display contrast - grey on grey is the least visually friendly and excludes people with low vision4.  stop the stupid pop up when you scroll over a picture or object in a PDF doc - why is this needed? This is just one hour of using this, i can only imagine what other annoying 'upgrades' are yet to be found. Any advice on how to fix these nonsensical features will be greatly appreciated! 

We are still having issues where Adobe Acrobat Pro DC 2021.001.20145  hangs at 72% when sending for signatures regardless of repair, updates, uninstall and reinstall.  I need a fix for this!I'm attaching the System Report for review.  

This is the three-year license version without cloud features. I literally cannot find a single document stating how this version works. My Adobe rep claimed it works on one desktop only, whereas the regular Pro subscription works on two computers and one mobile device. But they couldn’t provide a link, nor could Adobe chat support.

I open Create a PDF, choose Scanner and select my Scanner, EPSON ET-4750 Series (ICA), hit the “NEXT” button, and the scan details pop-up will not load.  The APP just sits with the pop-up greyed out.  I’m using the  licensed Adobe Acrobat Continuous Release Version 2026.001.21431 on a MacBook Air, M2, 2023 running Tahoe 26.3.1 (a).  I have been scanning from the same computer with the same licensed software, with different Mac OS for years.  This has been continuous for about the last month or two.  HELP!

Acrobat Pro recently started to select the first page of the pdf when I try to extract pages. This is a problem if, for example, I want to extract pages 135-200. Is there a fix coming?

My Acrobat auto-updated this morning and now when I extract pages from a pdf it includes the first page of the document unless I unhighlight it. When i go return to the original document it brings me to the first page rather than where I had been as it’s now reading page 1 as my last location in the file.Restarted after update with no success.  The update is 2026.001.21411  Thanks for any help!

I noticed another issue from the latest Acrobat update, where my page size seems to auto-adjust or change based on whether I’m viewing the file on my laptop screen or my monitor. For instance, when viewing on my laptop, this page seems to be >10.5” wide: When I shift that same file over to my monitor, it shifts to the anticipated 8.5” wide: I’m also getting these fun white tick marks all along the ruler that appear where ever I scroll my mouse, making it impossible to read the ruler, and I no longer have a scroll bar. So great. Adobe, please fix all these issues with the latest update!!

Hi,I’ve noticed a number of changes from the latest Acrobat update, including the disappearing scroll bar when viewing a pdf on my monitor, rather than my laptop. When I view a pdf on my laptop, my scroll bar will always appear. When I shift my file over to view on my monitor, the scroll bar disappears and only appears if I hover over it intentionally. Below is a screenshot of my file displayed on my monitor with no scroll bar appearing.This is incredibly inconvenient as I merge files all the time and rely on the scroll bar to know approximately where I am in any given document. For troubleshooting, I updated display and view settings, continuous, single-page, the whole sha-bang, and nothing worked that would make the scroll bar appear at all times when viewing on my monitor.Help!  

Signature won’t save in the Acrobat app despite ticking “Save signature” and clicking “Apply.” I have to repeatedly upload my signature as an image every time I want to sign a document.

Hi Adobe Community,I’m facing an issue with layer visibility in PDFs and would appreciate your guidance.I am creating a layered PDF using PDF/X-4 settings from Adobe InDesign 24. After generating the PDF, I tested it across different Acrobat versions:In Acrobat 8, 10, 11, and DC – the layers are visible and function correctly in the Layers panel. However, in Acrobat 9.0 – the layers are not displayed properly. Instead, it shows only “D (default configuration) – text only”, and none of the actual layers are visible.The PDF clearly contains Optional Content Groups (layers), and since it works in other versions, I assume the file itself is not corrupted.Could you please help clarify:Is this a known limitation or bug in Acrobat 9.0 related to PDF/X-4 or layer handling? Are there any specific export settings in InDesign that improve compatibility with Acrobat 9? Is there any workaround to make layers visible in Acrobat 9 without flattening or removing them?Any insights or recommendations wo

Your feedback matters—and we’ve listened.  We understand that not everyone requires AI assistance in their workflow. Many of you shared concerns about intrusive prompts and lack of control, and we’ve taken action. Now, Acrobat gives you complete control over AI features through Preferences. You decide what stays on and what turns off—no enforcement, no surprises — just flexibility.  Important Note: Acrobat AI Assistant is continuously evolving, so different users may see slightly different options depending on their version of Acrobat. Rest assured, the available preferences will function as intended. To check the latest version available, please visit here: Release Notes. Where to Find These Settings Go to Menu > Preferences (Windows) or Acrobat > Preferences (Mac).  In the left panel, select Generative AI.  Here’s what you’ll see:  Enable generative AI features in Acrobat (If you want to disable AI features entirely, simply uncheck this option) If you want to keep AI enabled bu

Hello, I'm currently using Adobe Acrobat to give a presentation, and I need to use my cursor to point out information that I present from figures. When I hover over certain images, I get this weird popup that gives a description of the image, with the text "AI-generated content may be incorrect" (see the attached screenshot). Due to the nature of the presentation, I cannot show the entire slide, but it does this with each image that is put into this presentation. All the information I've seen online says this comes from the generative AI assistant, and to turn it off in the Preferences menu, but I don't see a Generative Ai tab in the preferences to change this.  The presentation was created in PowerPoint and then a PDF was generated. The jpeg images that are causing the issue were take from large PDF files, printed to a single page PDF to extract the image I wanted to present, then saved as a jpeg and cropped in the Photo's App. Everything points to the grey popups being

When I hover my pointer on top of a page this annoying box pops up and show me the ‘summary’ of the page, how do I get rid of it?I have already turned off the ‘Generative AI’ preference, and it was no use.

I inserted a scanned PDF file and I want it in WORD in Hebrew. It creates a file in Acrobat that looks good, but when I move it to WORD, it converts the texts to LTR instead of RTL. The numbers in the LIST are fine. Maybe there is a problem with the transition to OCR? It seems to me that it is with the transition to WORD. I have already managed to convert 3 different files.

Hi Dear Supporter, i am using Adobe Acrobat Pro, i am trying to edit some files always getting stuck my software, can you pls help me to solve this issue

My boss has asked me to set up a contract to be e-signed. We have full acrobat suite but for the life of me I cannot get this to work.When I click e-sign in the top running tabs, I am only allowed to sign, but it just has two spinning beach balls there anyhow. If I click the ‘request e-signatures’ button at the bottom of the ‘all tools' bar, it does nothing. multiple clicks and nothing on screen anywhere happens. Before I just give up and use docusign, am I missing something obvious, or is this yet another ‘quirk’ of acrobat?

I tried WinSCP and Cyberduck but I am unable to get to here:ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/Where I understand the final update is.  I cannot install updaete because I get a 1328 error.  

Hello All, Currently having an issue where we're pre-filling some fields of a form which has check boxes and text fields, but when requesting an e-signature and the recipient recieves the e-sign and goes to complete it, the check boxes that were previously checked are now empty, but the text fields still have the info before sending them. I've seen fixes of saving the semi pre-filled file seperately, then requesting with that file, but I'm looking for an easier fix for users not having to do that. Thanks.