Questions

It seems we ran out of activations for our 21 licences for Adobe Acrobat 2020. We recently switched out alot of our old pcs and notebooks for new ones and did not deactivate or uninstall Adobe Acrobat 2020 before discarding them.How can we get back our activations when we do not have access to the old hardware (the harddrives were shredded)?Thank you!

https://community.adobe.com/questions-9/conditional-equation-based-on-checkbox-1300826 So, my script has an issue where it'll do this formula even if the originals value is 1. Now, people shouldn't be putting 1 original and checking double-sided, but they are, and it's bothering me that the script is halving it when it shouldn't. I was thinking I want something like if var OG = 1, event.value = OG * CP, but putting that seems to screw up the rest of the formula. So then I was thinking, is it possible to have two if statements before the result so that I can make the other statements conditional on OG being more than 1, but I can't seem to find the right syntax for that either. As it stands my formula is like this:// Relevant Field References    var TS = this.getField("Check Box5").valueAsString;var OTS = this.getField("Check Box1").valueAsString;    var OG = Number(this.getField("Text3").valueAsString);    var CP = Number(this.getField("Text13").valueAsString); if(OTS !== "Off") event.

For years, I've used interactive PDFs exported directly from InDesign to quickly present layouts and designs. This looks best when presented in full-screen mode, where you can use some of the page transitions offered in InDesign, for example. With my new MacBook Pro and MacOS Big Sur and also Monterey, Acrobat no longer shows the page transitions. What am I doing wrong?

I have Adobe Creative Cloud and can open my document in Acrobat using my password that I created.  But when I open my document with my password in Acrobat and click on EDIT, it asks for the password again but won’t accept it.  I click CANCEL and tells me that it’s a secured document.  I clearly have the password or it wouldn’t have opened in the first place.  There is no other password.  So what’s the problem here?  I’ve found suggestions saying to go into setting to change the security etc, but it again asks for the password to unlock the document, so that clearly isn’t the fix for this.Why won’t Acrobat let me edit my own document? 

When a page is replaced, the links should remain in position. Instead, there is seemingly a bug that rotates every link on the page ninety degrees. If I try inserting a new page and paste the links, the links are also pasting ninety degrees.

Assalamualaikum Warahmatullahi Wabakatuh.Do you to know CSS FORMULATION to cover while to detect to protect to control manage RATIO ACTIVE.   Wassalamu'alaikum Warahmatullahi Wabakatuh. Ristaman Bin Amir Kabin 

Hello--I did the following steps. However, when I copy the link and insert the link into a google doc, it says invalid URL link. How do I create a valid link that can be copied and inserted into a google doc? Thanks. Open the file you want to convert in your PDF editor.Select the Create & Edit button on the right-side toolbar.Click Export PDF at the top of the window.Choose HTML Web Page and select your options. Single HTML page will create one web page, no matter how long the PDF. Multiple HTML pages will create several web pages, split up based on the length of your PDF.Click Export and choose the folder where you want to save your new page.

Good afternoon, There seems to be an issue after the latest update (25.001.20577) with Adobe Acrobat not responding. Sometimes Acrobat will freeze and we'll need to use task manager to close it out. Most of the time there's a long delay and Acrobat displays "Not responding" but will eventually load. We've attempted to resolve this by running a repair. When this didn't work, we tried using Adobe Cleaner tools to remove Adobe and reinstalled from Creative Cloud. I've seen posts from past years with a similar issue. I've tried everything suggested in those posts including turning off online storage options, disabling protected view, and disabling new acrobat. Please advise. This is greatly affecting many of our user's workflows.

Hi,Has anyone else experienced an issue opening PDFs in the last few days? Everything worked fine until 2-3 days ago but now I open a PDF in Adobe without issue, then when I close the program and try to open another PDF, Adobe won't open. Nothing happens. I have to end the task in task manager and then the PDF will open no problem... but I have to end the task each time.  If I leave a PDF file open, it will open another PDF without issue. It's only when the program is closed completely and I try to open another PDF that I have this problem. It's easy enough to work around but annoying nonetheless... any thoughts on how to fix?  I've tried restarting my computer, uninstalling and reinstalling Adobe, didn't fix it. Running Windows 11 Professional on a laptop.     

I'm trying to open files from Harmon.ie in Adobe and receiving the following error:  I spoke with a rep from harmon.ie, and they recommended that I update the regedit:  That being said, I’ve tried the following and am still encountering the error. Any thoughts or suggestions on how to get Harmon.ie to open PDFs without the issue above? Would I need to update a setting in Adobe or Regedit?

What does Adobe Acrobat do with the content it translates with AI? Does it keep or save it somewhere? Does it use to train its AI? Does it ANY use with it? Ideally, it should not even get out of my computer or be saved. I learned I can disable Cloud Storage sync so it does not save. I tried to ask the representative and after I asked a little more it disconnected itself and sent me to the Financial Department which I did not ask to go. I urge ADOBE to be very clear and honest with what it does truly with the data translated in Acrobat. 

My request e-signature tool doesn’t work on either the desktop or web app. I have an Adobe Pro subscription through my workplace and I am logging in using the business profile.  On the desktop app, I get an error message saying ‘Authentication Failed’ when I try and use the tool:When I logged in to the web app, I received a message saying that the Request E-Signature tool isn’t available on my profile (same message appears on both business and personal profiles):When I try and click on the tool in the web app, it says it is temporarily unavailable and to try again later: None of my colleagues have this issue and can use the request signature function as normal. I have checked the admin console and I definitely have a Pro license. I have tried uninstalling and reinstalling Acrobat, I have tried signing in and out multiple times, and I have tried restarting my laptop. No luck. Hoping someone here might have a solution?

I’ve just had an unfortunate occurrence of Acrobat 2025 crashing on my PC about 10 seconds after starting. - Which was thoroughly annoying and unforeseen. I had to uninstall and re-install as repair did nothing. (And yes, I was quick enough to get to that menu item eventually - after the fifth try) My question is why was I give the option to save or export preferences at any point?  I really don’t to have to mess around with the register in order to back things up. Is Adobe trying to make things as difficult as possible to get back where you where (after such incidents)?  

Estou trabalhando com Acrobat Pro 2020,  e Windows 11. Tento insertar um modelo 3d em *.u3d num documento pdf, e cando carrego o arquivo a inserir, o programa cae e féchase . Non tenho captura do ecrã, porque cando tentas meter o modelo, cae. Já tentei com diferentes arquivos e modelos 3d. Logo aparece uma mensagem de erro, “ a súa sessão pechou incorrectamente, clique para recuperar” o arquivo, que aparece, por suposto, sem o modelo. Esta versão de Adobe debería permitirme fazer a inserção. 

I had tried Adobe Acrobat Pro free trial with my personal account on my laptop, but after i switched to enterprise account and get the prompts shows: You don't have access to this feature, please contact your IT admin for more details.   when i am trying to edit PDF file.    How can i fix this issue? Thank you for your help!  Connect IT admin is not work at this point.PS: my enterprise account has assigned licenses, it works well on the other laptop. 

Hi,This has been discussed on one other post a month ago without solution but it is still a big problem, in Acrobat (and Reader) DC 2019 our valid signature is marked as invalid. The certificate path shows "Invalid policy constraint" for the issuing certificate paths and the signing certificate. The certificate is issued by Sectigo and AATL approved, this is generating a lot of inconveniences because we can not sign documents anymore .. PS:BTW It also display that the "Document has been altered or corrupted since it has been signed" just when it was generated ..Really Adobe ???Any hints out there ? A better piece of software perhaps ?Cheers, Roland.

I have a form that calculates fees for a permit. Everything works perfect and calculates the total accurately.  My problem is that I have a radio button set up next to the total that is a simple yes/no. If yes is checked, it is supposed to double the total fee. If no is checked, the total fee should remain as is. I have tried every variation I can think of and read all the forums I can find. It seems like it should be extremely simple but I am stuck.  Any advice?

Is there a way in DC pro to place a comment text box and then rotate it?Thanks,Todd

When you want to save time by using existing files instead of starting from scratch, or when you need a different file type for editing or sharing, increase your efficiency with Convert tools in Adobe Acrobat. Easily go to and from PDF for almost any type of file – including Microsoft Word documents, Excel spreadsheets, PowerPoint slides, and various image formats.     Adobe invented the PDF, and Adobe Acrobat is trusted by millions around the world. Acrobat's tools are designed to work with your PDF files, which means you can keep the original layout, text formatting, and overall document quality intact.    If you’re looking for step-by-step help, best practices, or on-demand demos, check out the curated list of resources below. These guides and webinars will show you how to convert for common needs – like Word to PDF, PDF to Word, JPG to PDF, PDF to JPG – as well as a variety of other file types, like Excel and PPT.    ⬅️   Convert P

I have designed a 2 page form.The tab order was not how it was supposed to be so I started changing it.Page 1 is all fine and it went smooth.When I got to page 2 however it stopped working.No matter what I do, I cannot change the tab order for any of the fields on page 2.I tried again on page 1 and that still works fine.What is wrong with my 2nd page that is not allowing me to change the taborder?

The state legislature produces many documents for the public. Proposed and enacted laws, testimony,  legal references, etc. Is there a template for these so that readers always read the page number and header first, footers last AND will read out that something is a header or footer? 

As a legislative body, we produce an abundance of public facing financial records. Currently the reader “Read Out Loud” reads across, not the vertical columns of figures and sums.  What’s the fastest way to correct that without changing the order for every single section of every single document every single time? 

Hello, I am using a M4 MacBook Pro (MacOS Sequoia 15.5) and have been consistently experiencing an issue with a background process known as "Acrobat Collaboration Synchronizer" that is rapidly draining battery, regardless of Acrobat being closed and my computer being in sleep mode. When in sleep mode, the computer gets extremely warm.  I've noticed a thread about this from last year; however, the issue is still not fixed. I have Acrobat and all other Adobe apps on my computer up-to-date. My computer is also up-to-date. Does anyone have a working fix for this? Is Adobe even working on a solution? Thank you! 

Hello,I would like to ask if there is any support, initiative, or research for signatures using post-quantum cryptography. There is the PAdES specification, based on ISO 32000-1, which is supported in Acrobat, but it's quite old. Does Acrobat support some format of PDF signatures using PQC? If not, are there any plans or a roadmap? Thank you.

My Acrobat Pro just update this morning to Continuous Release Version 2024.002.20759. When filling out a PDF form, I can no longer navigate by using the Tab key.  Every time I press Tab, it opens a comment box for me to make a comment, rather than moving to the next field as intended.  I looked all thru the settings and cannot figure out how to disable this.  This has never happened until now and is incredibly frustrating!