Questions

Hello,This is a difficult issue to describe because it changes depending on what OS/Adobe Product combination you use to open the file.We have a PMR form. someone gets the form and fills it out. It has text fields and table that auto calculates totals. It also has signature fields for digital signatures.After the form is filled and signed and comes back in email from being signed it will present what appears to be copies of the text in the form area with smaller underlying text and causes a scrambled look.I would appreciate ideas on the cause of this. Thank you.

We are having a problem where certain MS Word doc files that have been converted to PDF as forms do not print properly: characters are running together (and the characters in question are not form fields). They appear fine on screen; it's just a printing issue. We've tried printing the same documents from a PC without a problem. All my printer drivers are up to date. Has anyone else encountered this issue, and is there a solution? Thanks.

Hi Guys, So I seem to have issues with Acrobat DC crashing. It was fine this morning, now it won't open. I have uninstalled and reinstalled and rebooted several times on the mac and via creative cloud and no joy. Any ideas? Mac OSX Ventura 13.6.7 

Hello All,I use Adobe Acrobat Pro 64-bit daily at work. EVERY single time I open a pdf, it pops up an error box that says, "Acrobat has crashed" ... but it HAS NOT. My pdf is open just fine, and I still get the pop-up. It's quite annoying to have to close the dialog box multiple times every day. Any idea why it's doing this? Or how to stop it? TIASusan

Good Day Experts,          My issue today is that I have two text boxes I need to reflect into one text box based on precedents. If my first text box has an entry, I would like it to display the first text box. But if there is an entry in the second text box, I would like it to display what is in the second text box. Is this possible? 

 Hi Team.We have encountered an issue with font while saving (Save as option) a PDF using Adobe Acrobat Pro. I have attached the PDF file for your review. Could you please check and provide the reason behind this issue along with a possible solution?Thank you for your assistance.ThanksRamu

Adobe Acrobat Pro going into not responding state on several computers after latest updates from August 2024 optional and planned updates. Uninstalled, and re-installed, reset APP data folders. Issue persist.

Ist schon bekannt wann der neue Acrobat design alle Funktionen vom alte enthält? Es fehle aktuell noch viele. Vorallem beim Formulardesign. https://community.adobe.com/t5/acrobat-discussions/latest-update-of-adobe-acrobat-pro-is-an-absolute-disaster/m-p/14062655/page/6#M427415

HelloI'm not an Adobe expert, just a user of Acrobat and the AI feature looks interesting to me as it helps scan and analyze tons of pdfs (broker reports, analyst confcalls...).I have 2 questions:1/ PerformanceI would like to know if there is a way to improve AI performance. Do I just need to buy a better computer (I don't have a nvidia card on my laptop and am considering buying a new PC with one)? Are there other tweaks you would recommend if you know any? 2/GlossaryIs there a way to build a glossary of technical terms that would help AI assistant better analyze the content of my pdfs? Just some practical recommendations would be appreciated. If you want to recommend documentation you've heard of that's good to. Thanks 

I am creating an form in Adobe Acrobat and it requires 3 signatures, Employee, Supervisor, and HR Officer. The problem that I am having is that if someone uses the Fill and Sign option and places their preset signature, it locks the pdf so it cant be edited by the other two parties for approval. We can't use the E-Sign tool or Digital tool, because some employees don't have access to Adobe and dont have the ability to create a signature. What do I do? Is there any work around or way to make this work?

Hello there, Until yesterday, I was able to apply my saved e-signature to saved copies of my PDF's. I see my signature in the column, but I am unable to access it to drop onto my document.Anyone able to provide clarification?Thanks in advance. PS: Yesterday, I did have issues with PDFs not opening on one of my lap tops (I file share through MS), and Adode tech support had to make some changes to laptop settings. I'm afraid the whole document (PDF's) now look like they are coming from a server, as all my presets have changed and the PDFs themselves look different when opened. 

Hello, I have a question refering to a pdf that i cant see some images.In adobe Acrobat Reader DC and Adobe Acrobat DC the image that i want doesnt show.But in Acobat Adobe 9 Professional it opens all images ..There is any way of solve this question? or it will only work in Acrobat Adobe 9 Professional?Best Regards,Thanks.

Good Day Experts,               So, my issue today is that I have copied text boxes and some copied dropdown boxes throughout several pages of my forms. As known, if you check "required" or "read-only," it affects all the other copies as well. My goal is to have one text box and dropdown to allow entry and all the rest be read-only. Is this possible? 

I have a web page with some mp3 files(very short files, just some words' pronunciation), the whole page being saved on my computer. I want to convert it to pdf without adding the multimedia files one by one.Pdf printer ignores the multimedia files, please help.

 Since last year AdobeCollabSync.exe frequently crashes with: Security check failure or stack buffer overrun - code c0000409 Since I'm a developer and has windbg installed as postmortem debugger, it pops up every time this happens which is very annoying. Not exactly sure how often it happens, but I feel it's 5+ times per week.Details from windbg:Microsoft (R) Windows Debugger Version 10.0.22000.1 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Executable search path is: ModLoad: 00007ff7`26640000 00007ff7`2715f000 C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe ModLoad: 00007ff8`c31f0000 00007ff8`c3407000 C:\WINDOWS\SYSTEM32\ntdll.dll ModLoad: 00007ff8`c1c80000 00007ff8`c1d44000 C:\WINDOWS\System32\KERNEL32.DLL ModLoad: 00007ff8`c07a0000 00007ff8`c0b4d000 C:\WINDOWS\System32\KERNELBASE.dll ModLoad: 00007ff8`c2810000 00007ff8`c286e000 C:\WINDOWS\System32\SHLWAPI.dll ModLoad: 00007ff8`c1d50000 00007ff8`c1df7000

How do I move a document from "Notes" to Adobe Acrobat?

I created a file this morning and the file was only 166k when I pdfed it. Then I made modifications and added emojis and the file jumped to 3mb, why?  Is there something wrong with adobe chrome browser adobe addin or something else.  Your products are simply unreliable....I could spend all day opening tickets your bugs.  I've atached the files for consideration. 

I wrote a script to rename fields by creating new fields and deleting the old one, but I am having a problem with the accessibility on the fields. Before I run the script the reader reads what is in the tooltip just fine, but after it is not read. It might be that the field is just not tagged? Is there a way I can copy the tag or retag it? Here is the section of my code that copies all the properties of the old field to the new field. var propertiesToCopy = [        "value", "borderStyle", "strokeColor", "lineWidth", "rotation", "fillColor", "userName",        "readonly", "doNotScroll", "display", "textFont", "textColor", "textSize", "richText",        "richValue", "comb", "multiline", "charLimit", "fileSelect", "password", "alignment",        "buttonAlignX", "buttonAlignY", "buttonFitBounds", "buttonScaleHow", "buttonScaleWhen",        "highlight", "style", "numItems", "editab

I am merging PDF's for a children's book. The problem is that no matter how I merge, Acrobat keeps compressing my files. The merged document should be almost 1GB but it's compressing it down to 128mb which is terrible for print! What am I missing? Please advise, I've tried making sure the button is selected for highest res.

Herewith I want to record that my Adobe Acrobat Pro, version 2024.003.20112|64 bits (see the enclosed sysinfo.txt file) does not print the enclosed PDF-file properly with respect to the thickness of the lines in the 16 figures. These are much too thick. See the enclosed photo, below.Earlier, I used Adobe Reader XI, version 11.0.08, and that piece of software lets print this PDF-file correctly.My PDF-file was generated by a LaTeX interpretator (Scientific Word). I enclose the log-file.On the screen both Adobe software apps (the Pro and the Reader version) showed the file correctly.Any suggestions welcome! Ed Veling

In Acrobat Pro, after selecting "Edit" when I want to alter previously written text,I keep on getting the message:  "This XFA form cannot be edited using Adobe Acrobat". The file is a PDF document which I was previously able to edit.   The file's suffix is PDF – not XFA. 

PDF conversion failed please correct the error and retry Please can somebody help........???? I have XP Pro SP2 with Acrobat Professional V8 and Microsoft Office 2003. Acrobat has worked fine until recently, but now, when I try to create a PDF from a Word document within Acrobat, it starts to create and at 10%, I get the above fault message. I also occasionally/rarely get a second message reading "Adobe PDF creation cannot continue because Acrobat is not activated. Click Retry after activating Acrobat to continue printing. Click Cancel to quit PDF creation" If I try to create a PDF from within Word, it gets to around 50%, then the progress indicator disappears with Adobe Acrobat opening up in the background, having no document/pdf showing. If I check the save destination, there is no PDF saved there. If I try to create a PDF from within Excel, pretty much the same happens. My product is activated and registered. I've trawled the Forums and can see similar issues, but none the exac

This JavaScript code for Adobe Acrobat provides a simple and efficient way to remove tooltips from all form fields in a document. Tooltips can sometimes be problematic, especially when editing a preexisting file with non-ideal tooltips. In such cases, it's often best to remove all tooltips and start fresh. By clearing the toolTip property, this script ensures a clean slate. You can then add the correct tooltips as needed. A success message will notify you of the number of fields modified. This tool is a real time-saver for anyone looking to streamline form edits and improve user experience.     function removeAllTooltips() { try { // Get all fields in the document var numFields = this.numFields; var modifiedCount = 0; for (var i = 0; i < numFields; i++) { var fieldName = this.getNthFieldName(i); if (fieldName) { var field = this.getField(fieldName); if (

Dear Adobe Support Team, I recently renewed my subscription for Acrobat Pro, on February 5, 2025, on order Number AE03529733411CUS, expecting a smooth and interactive experience. However, I have found that the user interface is not as responsive and intuitive as I anticipated. Navigating through the application feels sluggish, and certain interactions do not seem as seamless as they should be. I would appreciate any guidance on optimizing performance or if there are upcoming updates to improve the user experience. Please let me know if additional details are needed.Looking forward to your response. Best regards,Olufunmilayo Alice

I have a user that has this white space at the top of the acrobat window and we can't figure out how to get it back to normal.  Creative Cloud says its up to date.  Any help is appreciated.  Video attached of the issue. Thanks