Questions

"Hello, I’m currently unable to open any shared PDFs via Adobe Cloud. Have any outages been reported?"

Hello,I purchased 11 licenses for Adobe Acrobat Pro 2020 to be used across 11 computers. I have recently replaced one of the computers and need to deactivate the license on the old machine and install the software on the new one.The installation on the new computer completes successfully, and the serial number is accepted. However, when the software tries to connect to Adobe's servers for license authentication, it returns a generic error, and the activation cannot be completed.Additionally, when I check my Adobe account, no devices appear under the "Activated Devices" section, which makes it unclear how to properly disassociate the license from the old computer.Could you please advise on how to proceed and ensure the license can be correctly transferred and activated on the new machine?Thank you in advance for your support.

So this is a very common situation that everybody has been getting but clearly no one can actually resolve this issue. There are other posts about this with literally no resolution from Adobe. The replies and the support have been gibberish on every comment on the thread, well over 80+, and no resolution.  The only temporary resolution that I've found that would work for a little while when I receive this memory error message and cannot view any more files is by deleting the history of open Documents in Adobe Acrobat. But without deleting the history the memory error exists. So how can one increase the memory that Adobe Acrobat itself can have to avoid this? This has nothing to do with my computer's memory because I have a beast of a machine and use only 2% of my RAM. Now, there might possibly be something In the settings of Adobe that limits the amount of memory that the app can actually use which I think it is however there's no way for me to know how to navigate those sett

Hi, I want to sign documents with my ID Card readerI with certification.I have installed libraries for pkcs11 modules on my MacBook Pro M4 with MacOS Tahoe 26.0.1. but new module button is disabled. Could you have any instructions to solve my problem?Thank you

Just installed the acrobat reader.  I guess I was originally using a windows pdf reader.  The desktop icons have now been changed to a square box that is primarily white with it outlined in red and and the adobe sign in the middle.  Under the Adobe sign is the "pdf" notation.Is this the normal viewing when on the desktop?  The icons before I believe were like folders and now they are all primarily white.  Very glaring change and not used to it.  Is this the way the icons are supposed to appear now???

I subscribed to acrobat premium through my apple id account on my iPhone and am able to use the premium features there but when I log in through the same apple account on my laptop, I am being asked to pay subscribe again. I have no idea why this is happening and could really use some help.

I am experiencing a recurring issue in Adobe Acrobat when using the Find Text and Redact tool. Each time I try to run a text search and redact process, the application freezes and becomes completely unresponsive. I have to force close Acrobat through Task Manager every time.Troubleshooting steps I have already tried:Splitting the PDF into smaller filesScanning the PDF and saving as a new fileOptimizing the PDFTurning off Enhanced SecuritySetting Protected View to OffRestarting Acrobat and restarting the systemNone of these steps have resolved the issue. The freeze happens on multiple PDFs and is consistent.Is this a known bug, and is there a recommended workaround or fix? Any help would be appreciated.

Seit heute (17. November 2025) funktioniert der Versand von Vereinbarungen über Adobe Sign nicht mehr korrekt. Symptome:- Alle automatisch generierten Mails (an Empfänger und Bestätigung an mich selbst) werden gebounced.- Im Aktivitätsprotokoll erscheinen mehrfach „Email bounced and was not delivered“-Meldungen.- Wenn ich die Vereinbarung im Browser öffne, fehlt das Signaturfeld komplett.- Mehrfach neu erstellte Vereinbarungen zeigen dasselbe Verhalten. Damit ist der Signaturprozess blockiert und weder Empfänger noch ich können die Dokumente ordnungsgemäß bearbeiten. Screenshots liegen vor (Bounce-Meldungen, fehlendes Signaturfeld). Frage: Handelt es sich um eine aktuelle Störung im Adobe-Sign-System? Gibt es bereits eine Lösung oder einen Workaround?

Hello, We are interested in Acrobat Pro 2024 (3 years license).Before making the purchase we would like to know whether OCR (especially scanning scanned image files/documents) is also included in the purchase. Also, regarding the license, do we get an option to continue using the software (on MacOS specifically, for your info, just in case) after the expiration date ? In addition, what happens if we decide to move the same license (not expired) to another Mac by just purchasing a new computer and using Apple's migration software (which also means no Apple ID change, just transferring from one Mac to another) ?Thanks! 

Formular vorbereitenTextfelder werden in das Formular eingesetzt und in der Größe angepasst.z.B. Die Höhe wird verringertdas sieht alles schick aus und wird auf der Webseite eingestellt. Nach dem Download von der Webseite und öffnen der PDF, sind die Textfelder wieder in der ursprünglichen Größe. Frage: Wo liegt der Fehler?

Title says it all.  No previews showing in the previw pane after windows update.  These are all local pdf files.  Options menu for adobe won't allow me to check the box. When I check the box for "Enable PDF thumbnail previews in Windows Explorer", Adobe prompts me "Are you sure you want to add features to the current installation?" When i select yes,  it blows away options menu back to adobe and does nothing.  The box remains unchecked when you open options again.  Restarting did nothing. What is going on and how do I get this mess fixed?  

I have a full Adobe Pro license, and in the last week or so, when I click on 'Export a pdf' within the menu, it simply doesn't repond - at all.  I've tried multiple docs/re-booted (obvs!), and am running a fully patched Win 1 Pro device. None of the .pdf have any security settings to stop conversion either.  Nothing in the config of my Adobe setup has changed, and if I can avoid the faff of uninstalling and re-installing software (because who has time for that when running a business!!), that would be preferable.  As Adobe don't appear to have invested in a sensible ticketing system for their customers, it's be brilliant if the community were to be able to help. Thanks!

Hallo, ich habe mit meinem (bisher) geliebten Acrobat Reader (iOS) seit dem letzten Update das unendlich ärgerliche Problem mit einem Popup (siehe Foto) das bei wirklich jedem Öffnen der App (sogar bei erneutem Entsperren des Bildschirms). Ich habe schon alle Foren durchforscht aber nichts gefunden bzw die wenigen Tipps haben nichts gebracht! Ich finde es unverschämt dass man jetzt auf diese Weise zu einem Abo / Upgrade gezwungen werden soll !!!!  ich brauche die zusätzlichen Funktionen wirklich nicht, aber die App an sich benutze ich seit vielen Jahren sowohl beruflich als auch privat. Wenn mir niemand eine Lösung anbietet muss ich wohl doch wechseln und werde auch jedem von dieser App abraten müssen!   

Anyone else having trouble with the Combine Files in Adobe Acrobat? For quite a while it has been an issue with dragging files into the box. While the dragging worked perfectly; the "Combine" button was inactive. Only be using the Adding files-button it helped. But now I cant even add files with the Add-button. I click and click - no reaction whatsoever! I am on Mac, OS Tahoe, all Adobe updated. No issues otherwise.  

After I renewed my Adobe Acrebat subscription, it stopped working. It won't open anymore. I've already uninstalled and reinstalled it, but nothing changed. It won't open or work at all.

Hi, Can I combine Outlook email attachments in 1 click to 1 .pdf without saving them first?Now I right click on an attachment and I click on 'save all attachments', I park them somewere and then I combine them. Is there an extension or another way which shortcuts the first step. I'd like to right click on an attachment of an email in Outlook, select all and combine them immediately.Thanks for your reply!Peter

My desktop Adobe app has and 'settings' widget when converting a PDF to Word or Excel.  Why is the same option not available on the web application?  How do I add it to the web app version? 

Macbook Pro 15.7.2 with HP Laserjet Pro MFP 4101dfw and HP Laserjet Pro M428f. When I try to print some PDFs (not all), it acts like it is going to print but the page that comes out of the printer only says this: PDF Warning  Subsystem: PARSER  Warning: InternalError 00  Error Information:        Reported by PDL PDF        invalidfont No errors given in printer logs. As far as the computer/printer is concerned, it printed the documents just fine. I have spent hours on the phone with HP thinking it was a printer/driver issue, and they've concluded that it is an Adobe Acrobat issue since I can print it from other PDF programs and Preview. It also prints "as image" in Acrobat, but that ruins the formatting as I need it to print actual size on the page. I uninstalled/reinstalled printer and Acrobat multiple times. Does anyone have any suggestions on where I can go from here to resolve this issue? Also, these do

We usually attach other PDFs in a PDF document. We create links to open the attached PDFs in a new window. That this works we have to edit the action of the link for every single link.Is it possible to make that a default that always when we create a link to open another PDF that happens in a new window. If you don't open the attached PDFs in a new window you end up in a died end . 

We have a large number of Windows 11 workstations that fail when trying to update Adobe Acrobat. The error from the MSP Log file is as follows.MSI (s) (A0:78) [13:21:50:515]: Product: Adobe Acrobat (64-bit) -- Error 1311.Source file not found(cabinet): C:\Temp\Setup\APRO24.1\Adobe Acrobat\Extras.cab. Verify that the file exists and that you can access it. Acrobat was deployed using Intune following Adobes guidelines to all devices, this affects only 112 of our 636 current instalations. Has anybody else ran into this?

Hi Team,  I thought I'd give the new interface another go.  Oh dear.  2 issues which are really annoying me. 1.  Selecting the Menu in the top left corner causes and internal error.  It takes 10 clicks on the OK to remove this - but does not solve the problem - see attached screenshot. 2.  The watermark source (Text) does not display in the preview window so you cannot visualiise how this will look without selecting OK and then looking at the actual result - see attached screenshot. Running Windows 11 version 25H2 Adobe has been repaired - no difference.  Abobe has been clean installed - no difference. May I add that the "classic" version works flawlessly so still wondering why I am paying €24 per month....Please can someone help - thanks.Ken Brattey

Bonjour. Dans un formulaire créé en Adobe Acrobat Pro, j'ai mis un fond de page (arrière-plan) gris pour améliorer le visuel. J'ai validé l'option "Visible à l'écran", mais pas à l'impression (pour économiser l'encre des utilisateurs du formulaire).  En vérifiant, j'ai vu que la moitié des 6 pages s'imprime quand même avec l'arrière-plan de couleur grise.  J'ai alors voulu le supprimer, via la fonction "supprimer" de l'arrière-plan, ce que le système a confirmé. Mais l'arrière-plan est toujours là. Et quand je reclique sur "supprimer", il me dit que l'arrière-plan n'existe pas. Merci d'avance pour votre aide.

Need a new app to scan from my mfp to my computer. Does Adobe have such an app? I see a mobile scan app, but that's not what I'm looking for

Hello, there is a pdf file inside my Adobe Acrobat folder that I want to save to my desktop. After I click "Control S" to save to computer and do a search, the file isn't on my computer. So, then I go to the file to try to select all the text and paste it into a Word document. But, after selecting all the text, only the top part stays highlighted. AI says it can't help me. After 45 minutes using Google, Bing and Acrobat, to no avail, I am hoping someone here can help me. Thank you in advance.

I just read a long post complaining of there being no way to do this. Please please please tell me the problem has been solved now! I'm not asking to be told a combination of keystrokes, but a button that users can see.