Questions

I have about 8 Acrobat Pro users getting a "Cannot find or create font 'Arial-BoldMT'. Some characters may not display or print correctly." error for multiple different fonts when opening multiple different documents. I have verified that the fonts are installed in Windows Settings, tried deleting font cache in Windows File Explorer, repairing Acrobat, and uninstalling/reinstalling Acrobat. Uninstalling/reinstalling works temporarily, but the issue quickly returns.  

It is a simple problem as I have described it. The files are created with AutoCad, MathCad, spreadsheets, Woodworks, etc. It just cropped up in 01/26.  I can delete the headers/ footer & re-add them. But, it is a pain & the software should work.

I am using the latest Acrobat version (2025.001.21184 | 64bits) on my PC running Windows 11.I added a video to a PDF (mp4 x264) and then, everytime I tried to play it in Acrobat, it crashed…I found this ancient topic from 5 years ago : As suggested in the topic, changing my Windows settings so that Acrobat is forced to use the integrated graphics instead of my Nvidia GPU (force power saving option in System > Display > Advanced graphics options), solved the issue.Now, I am supposed to send this PDF to clients, I can't expect them to lose 2 hours of their time to look for the same solution online.How is it possible that after all these years this bug is still not fixed??How is it possible that having to put a video in a PDF feels like fighting against ancient alien technology?It's 2026 and one would expect such a basic functionality to work flawlessly…Seriously, is anyone at Adobe actually trying to improve and fix the tools or are you guys only focusing on forcing more useless AI

When printing any documents. Even print to pdf i get the same error “Drawing error Occurred” . I have taken steups to check updates. Repair instalation. an still having the same issues on multiple devices and different pdf documents. 

No one can make comments in the pdf reviews because Adobe releases the pdfs as a restricted file.  I  disabled Enhanced Security in preferences and Secruity Method is set to "No security" in Document properties.  When I look at the document restrictions summary, commenting is allowed but when reviewers open the pdf review, the commenting tools are unavailable.  How can I get around this issue? 

I have used a few email to PDF softwares for Mac and Windows (for eg, PDFen.com), but none of them have performed very well. Moreover, i don't trust online tools due to data privacy. Also they does not allow to bulk convert emails to pdf, or they don't maintain the formatting, or they crash while trying to convert 20 or more files. If someone has a recommendation of a solid Email to PDF converter that works well on both Mac and Windows, I would appreciate it!

I can’t get updates for my Adobe Acrobat on macOS for a while. I’m using Help - Check for update for manual update control but I get an error saying “ An error occurred. Please check for updates again later. Error: 1782”Currently I’m on Acrobat version 2025.001.20937 and macOS 26.3 (M1 Pro Macbook Pro)Does anyone have any idea what may be the reason?

I've noticed that if I take a PDF with clickable website URLs and then use Acrobat to save a certified copy (by selecting “E-Sign” and then “Save a certified copy”) , then afterwards the website URLs are no longer clickable. They are still formatted as URLs (blue colour and underlined), but they're no longer clickable.Is there a way I can preserve clickable website URLs?

For about a month now, PDF previews in the preview pane of Windows 11 Explorer haven’t been working. PNG and JPG files display fine. Even previews of AI, IDML, and similar files show up. I heard it might be due to Acrobat settings, so I enabled the option to allow previews/thumbnails there. I also reinstalled Acrobat. I’ve asked AI, but I still have no idea what’s going on. I don’t have any other PDF viewer installed, just the full version of Acrobat. What should I do? Is anyone else experiencing the same issue? (My drives are half-empty, cache is cleared, I have a Ryzen 9, 64 GB RAM, 4060 GPU… so it’s definitely not a hardware issue.) Could the problem be on Adobe's side?

I have Adobe Studio and it works on my Mac. I cannot get the Premium features on my iPad. Any suggestions as how to proceed? I have logged out, shut down my iPad and restarted. I logged back into my account and it shows the image capture below. When I ask it to restore purchases, it cannot find any. 

I have installed Adobe Acrobat X on a new computer.  The software indicates that the activation limit has been reached.  Further it asks me to deactivate the software on the old computer.   I did this.  However the new installation does not acknowledge that.  It keeps asking me to deactivate the software on the old computer despite the fact that I already did it. How do I get the software activated?

Once upon a time….I published a book using then-new POD/PQN technology (1999). I created the book using QuarkXPress 3.31r5, that I no longer use. It was a fairly complex layout with multiple fonts used (one might say it was “over designed,” but I am unwilling to denigrate my former self). Several of those old fonts were Type 1 fonts, no longer supported in printing workflows.The book needs to be prepared for reprint for the author’s backlist. I have access to the old backup files but may not have access to a machine to run the old version of QuarkXPress under which the file was originally built. I can substitute current versions of some of the fonts used, on my present system—in fact, I just acquired the current version of Adobe Garamond Pro (the body copy for 80+% of the novel); alas, the old .pdf file (created back in the day, sometime in 1999) still does not render Garamond when I display it on my system (Mac OS Monterey, using Apple Preview). Preview shows instead a Times NR-like f

Hi, why is adobe using nearly 90% of my systems RAM while i am managing my document? every time i make some changes in the  organize pages, it does new minature previews and the ram usage counter is rising up? The document is only 26 pages great. When i deinstall and reinstall the software, the ram usage is barely climbing, but once i add another page, it uses the double amount of ram. Very strange error. Im open for Adobe Alteratives.

I'm trying to fill a PDF file with data coming from XLSX or CSV, can someone help?

What is the deal?

I'm attaching the message that appears when we try to open a specific PDF. The problem is that it disappears, and then no message appears that the installation has finished.However, the PDF still doesn't open correctly.We've already tried reinstalling the app.

Hi All. It has been brought to my attention that this website presents SSL warnings when end users try to access it. I believe the reason is that the FQDN hasn’t been included in the SAN. Is anyone else noticing the same thing?

Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.When opened in another program, they are normal white, so the problem is viewing/display.

I know this same question/error's been posted a million times and has been around for at least a decade.  There's a number of possible causes and fixes, but none have worked for me. Essentially, I open a PDF (unknown who produced it or how much it's been modified since then), but on some computers I get the error "Cannot find or create the font 'ArialMT'. Some characters may not display or print correctly.", while on others, I get no error dialog at all, but some text is just white boxes while other text (even within the same word or even just a closing bracket (i.e., ']') shows up fine: From digging into the issue, I understand that some version/variation of a font wasn't embedded when the PDF was created, but what I don't understand is why I can open the exact same PDF in various PDF applications and some of them are able to display the entire PDF without any issue.  To wit:Adobe Acrobat Pro DC (2021.005.20060) - White boxesAdobe Acrobat Reader DC (2021.005.20060)

Good morning, So, I use Adobe for the multitude of PDF’s I get on the daily.  However (and I don’t know how many times this has caused me issues in the past or made me look foolish, as I have never noticed this before) when I went to view many of my previous doc’s one after another, towards the end (there were lots) I realised that Adobe was opening documents at the last place I was on when I closed it last, i.e. at the bottom.  Considering I was just scrolling down to see if a certain doc was present before closing them, I likely missed the one I wanted.  I personally think this is a terrible feature, but others may find it useful, so no judgements. However, to the point of the matter.  I searched how to turn this feature off, only to find that it was one I had to specifically turn on to stop another issue previously, (How do I stop Adobe from changing my view and page settings because of the settings used when the document being viewed was created?).  The issue with that is that I am

Hello everyone,I am writing on behalf of a government entity and National Root Certificate Authority (CA) based in the Middle East.Since April 2025, we have been attempting to contact the Adobe Approved Trust List (AATL) team via the official email address: aatl-info@adobe.com. We have sent several follow-up inquiries over the past few months regarding the status of our AATL application/onboarding process; however, we have yet to receive a response or an acknowledgment of receipt.As a national-level provider, it is critical for us to align our digital signature services with Adobe’s trust standards to ensure our citizens' signed documents are natively trusted within Adobe Acrobat and Reader.We understand that the AATL team likely handles a high volume of requests, but given that nearly a year has passed since our initial outreach, we are concerned about the status of our communication.Could the community or an Adobe representative please guide us on the following: Is aatl-info@adobe.co

Adobe Acrobat : Acrobat ProContinuous Release | Version 2025.001.21184 | 64-bitPDF Documents that are scanned, give this error upon opening in PDF reader. “Cannot find or create the font TimesNewRomanPSMT. Some characters may not display or print correctly”We have tried all the solutions that are provided in the forum for this issue. We have also un-installed Adobe, rebooted, re-installed the latest version. Updated Windows to the latest patch there is. Also updated the local machine updates via manufacturer (HP-HP Support Assistant, Dell-Dell Command Update, Lenovo-Lenovo System Update).So far none of the solutions seem to work. It looks like a repetitive problem but no older solutions seem to resolve it. Any help will be appreciated. 

In Acrobat Pro, when I have a page zoomed in I use arrow keys (left, right, up, down) to scroll the page or to go to the next/prev page. But sometimes when I switch from another window arrow keys move toolbar (the one on the left side of the window). So I have to click on the document’s page to set focus on it because it seems that focus gets set to the toolbar for some reason. How do I fix this?

My cursor is picking out letters instead of words, when tagging a document.  This is happening on multiple documents and not jus this one.  What am I doing wrong?