RoboHelp

I want to add text to the search prompt in the frameless output to tell people to use quotes around text to help them search, as the standard search always brings back too many results.  Is there a way of doing this?  I'm using the latest release of Robohelp 2020.

I am a Korean user, and I found the language locale code for Korean is wrong and it is very annoying to me because I have to fix it by myself, not by Robohelp automation. The code assinged to Korean should be ko-KR, not ko-KP. ko-KR is assigned to Rep. of Korea(South Korea), ko-KP to Nort Korea. Dear Adobe, PLEASE, FIX THIS FOR KOREAN USERS! 😞

Hi,We have a file setup consisting of multiple sub-folders of Word documents left from when we were using RoboHelp Classic. Now, when I try to import as a Word document, it will only allow me to select one file at a time for import. If I import them as files, I can select multiple but it doesn't recognise them as readable or editable files once they're in RoboHelp.Is this part of the new release, or am I simply doing the process wrong? All the older guides to importing Word documents simply say to select multiple files, which I can't do. Any help is appreciated, we have a couple of hundred Word docs to import. 

Hi all,We're redesigning our Web Help (long overdue) and we'd like to provide dynamic filtering, because this help is vast and covers a wide variety of topics.The filtering works great with one possible show-stopper: if you set a filter, and a link in a topic is to another topic that falls outside the filter, the link takes you to a blank page. I assume the blank page is configurable, but we'd like to figure out how to let them jump to content in the same project that might be related to what they're reading but doesn't quite fall into the selected filter.For example, a topic could be part of the Getting Started filter, Daily Operations filter, and Administration filter. The links in there could take them quickly to content that's not in the selected filter.  Does that make sense?The only thing I can think to do is replace all the relative paths in each project with absolute URLs, but that would be a nightmare.Can anyone think of a workaround?Thanks!

I upgraded to RoboHelp 2019 Classic last year and now want to use the new Robohelp 2019 UI.  I don't see an option under File to upgrade to rhpj.  How can I "upgrade" from Classic (xpj) to new .rhpj?

Hello, I was wondering if there is a way to avoid our users having to constantly clear their cashe to access updated topics. The updated topics do not automatically refresh and we are constantly telling users to clear their cashe. Is there a fix for this in the output?

I want to share the review.I tried uing Invite Only Add people. After entering the email and clicking on Invite I get the error as "You must {link} in order to send invitations."When I try to change it to Public I get the error "There was an error adding public access." What is it I am missing? I have Creative cloud installed on my machine and I can see cloud storage as well.

Hi All,I'm using RH 2019 Classic, and trying to generate Responsive HTML5 output with the default Azure Blue layout. Can anyone tell me how to change the header default height and font size?I can't seem to find those settings in the layout customization window.The header does not show up on "phones", which is fine, but when it does appear on desktops and tablets, I would like it to be somewhat smaller.  Thanks in advance.

Hi, Everyone. I'm avoiding inline styling and trying to keep clean code, in general. But I don't really have HTML skills.  Somehow, I've produced some text in RH 2020.4.173 that has two things I did not intend:  white space between paragraphs and lots of span tags. (Please see screenshots.) SCREENSHOT 1 SCREENSHOT 2 I've copied-and-pasted the text from a MS Word file first into Notepad, then from Notepad into RH 2020. Shouldn't that have stripped the copied text of any inline styling? Also, the dropdown header in Screenshot 3 shows span tags in the breadcrumbs, but not in code view (Screenshot 4). What's the story there? SCREENSHOT 3 SCREENSHOT 4 Thank you for any help! 

Dear All,  I want to convert a .hlp file to .chm format.using RoboHelp 2020.4.173.Is this possible ? If so, then how can I do it ? Best Regards Martin

 Adobe Robohelp 2020.4.173 Windows 10 Hi all, On one of our devices that use Robohelp, we observe the next issue.After the user generates Frameless output and presses the eye button, the browser appears but Robo window turns completely white and stop to respond. Please check the screenshot below. Nothing helps except reload.Thank you for an advise.  

We are developing our first help system using RoboHelp 2019. The project is currently stored on a server, but if I use SharePoint Online instead, is there a way for SMEs without a RoboHelp license to make emergency changes to topics (e.g., if there is an emergency software update that affects a task step and they can't wait for us to update the help file)? The request is that SMEs be able to make emergency changes (knowing that we technical communicators would need to still re-publish the project), and then we technical communicators would come back to review the topic for our standards and update tagging, expressions, etc. when we are able.  I suspect you need to have RoboHelp to avoid breaking links, but would editing the topic file in Notepad or something else might work? This may be an obvious "no," but I'm fairly new to the more technical aspects of RoboHelp projects. Thank you in advance!

Hi y'all,I'm having a problem with RoboHelp 2020.4.173 on Windows10 not creating PDFs using the fonts I specify.Our company-approved font face is Proxima Nova, which I have installed and which appears correctly in every other application. InDesign, for instance, creates beautiful PDFs using that font. Windows tells me it's "installable" which, I understand, also means embeddable.In RoboHelp, I've added Proxima Nova to the File > Project Settings > Font List. It's also littered throughout my CSS, starting withbody {font-family: "Proxima Nova";font-size: 9.5pt;}as well as for elements such as H1, H2, etc.I made sure to set the PDF preset's Advanced tab > Embed used fonts to ENABLED.When RoboHelp generates the PDF, it replaces Proxima Nova (a sans serif font) with Adobe Sans MM (sans serif) or Tinos (serif), though there seems to be no rhyme or reason. Sometimes it switches between the two in the middle of a sentence! Neither of these fonts is mentioned or specified in any of my

We have a project that's divded into two major parts.  The topics are divided accordingly.  When I generate either the Responsive HTML5 or Frameless output for the project, the first part is fine.  The second part (which is currrently much smaller) contains none of the topics that are listed under it in the ToC, but shows 2 of the topics that are in the other part.  The topics shown are also where they are supposed to be.  I deleted that part of the ToC and readded it, but that did nothing.  Anyone have any ideas?

When generate my project in RoboHelp 2020 the archived document does not have the archived statement on the top of the page, like it had in RoboHelp Classic. Is RoboHelp no longer including the statement to archived document?

We use RoboHelp 2019 to author WebHelp content for the online help of our web application. We use the RoboHelp 2015 command-line to generate the output as part of our continuous integration system with the final installs of the web application. The online help is included within the web application under a separate directory and is ultimately served by IIS. Any configuration that we make for the web application necessarily affects the delivery of the help content (HTML, CSS, Javascript, and images) to the end user. Due to new customer security requirements and changing guidelines for best practices in web application development, we have added a Content-Security-Policy HTTP header to the configuration for IIS. We are not allowed to use the 'unsafe-inline' or 'unsafe-eval' directives in this header. We have had to rework many of our web application pages to match these constraints, but the remaining piece is the online help. We are able to generate secure hashes for the g

Three examples, A & B are fine but C is broken. A: If a page is shown in context, it includes a %2F slash in the URL and it works fine:localhost/index.htm#t=The_Asset_Editors%2FSprites.htmB: If a page is shown without context, it includes an actual slash / and it works fine:localhost/The_Asset_Editors/Sprites.htmC: However, when an out-of-context page includes a %2F slash, it works BUT causes an issue:localhost/The_Asset_Editors%2FSprites.htmWhat issue does this cause?In this case, it does not seem to know that the current page is inside the "/The_Asset_Editors/" directory. So if there is a hyperlink that takes you to "Objects.htm", instead of taking you to "/The_Asset_Editors/Objects.htm" it takes you to "/Objects.htm" which doesn't exist.Also,I am not sure how a user is reaching example C organically.Thank you

While using RoboHelp Classic I had a page with a link to take a person to a different page with a new table of contents that housed the archive pages. Is there a way to link to a separate table of contents in RoboHelp 2020 and have the archive contents generate for this table?

Hi,While creating word output in RH2020, all my preset layouts are not generating in the file. Can somebody tell how can we export the word file with its preset layout configurations? Also, when we generate out for print we have to create a new TOC everytime, is there a shortcut with which we can avoid this and directly convert the file to word. Thanks

This post also relates to:RoboHelp 2019 New UI: WebHelp output hangs on "Indexing references" RH 2019 (Full) - Upgraded RoboHelp Project Fails to Generate - Indexing References I start a new thread here bacause I do not think I have problems with any TOC or Map ImagesI have tested output with a very small amount of TOC (also hanging output)and all images used in the project are png-files. And I also found that our complete project outputs works fine in version 2019.0.11 but if you upgrade to 2019.0.14 it will hang as it describes in the other posts. So it seems to have with changes in robohelp between these versions? What are the changes between these versions?In 2019.0.14 it seems to have to do with the amount of topics or with the cache in some way?  I have tested to start a new project and import topics and folders and it works fine up to a certain number.  It might be a some problems with some of the topics (but I doubts it) I can not find out wha

When I click "Save and Generate" for printed documentation for my project, nothing happens. I don't get an error message as others have mentioned; it just doesn't do anything, though it had always worked before.It started with RH 2017, and today I tried again after updating to RH 2019 Classic. I'm using Word via Microsoft 365 Enterprise, so I assume I have a compatible version.I tried it with one of the sample projects, and that worked fine. It first happened a few months ago, but I didn't really need it, so I didn't deal with it then.

Hi y'all,Using RoboHelp 2020.4.173 (up-to-date as of this posting).I want to create a PDF output preset such that the cover page (first topic in the ToC's Front Matter) uses one master page (PDF_Cover_Page), and the rest of the book uses another (book).Some strange behavior I'm seeing in the Master Pages tab in the desired Output Preset:When I select a master page for the First Page field in either Chapters & Topics or Front Matter Topics, it does NOT signal that the preset has been changed (there's no * in the tab's title).When I make a change and hit <ctrl><s> to save, then close the preset and reopen, my change is lost.These could explain why, when I generate the PDF, the master pages are not being applied as I instruct, but I'm guessing. Here's the process I used to specify the master pages:On Master Pages tab, I clicked Specify separate master pages, leaving Master page at the top blank.In Chapters & Topics, I picked the book master page for the First Page

I am working with TCS 2020 and have created a new project in RH that contains referenced FM files.1. problem: book with IVZ can not be imported.For single FM files it worked. For FM books not: the import is aborted with an error message. Only when I remove the IVZ file from the book, I can import the book in RH 2020.I tried the two import settings for IVZs in all variants (all active, all off, single active). Always the import aborts.2nd problem: Renaming of graphic names during import.The graphic import has changed.We generated referenced graphics in the RH project and then always overwrote them with the original graphics afterwards, because the quality was never good. The quality of the graphics is still not good in the new import in RH 2020, but now the graphic names are renamed according to the themes. This is even more of a disaster. I can't find an import setting that affects the naming. I have only seen the original graphic name appear as "alternate text".Who has practical exper

Hi all, I am new to Robohelp. I am using 2020 version and currently collaborating with my colleagues to develop knowledge bank. I want to use the Master Page and display the topic author (set in the topic properties) on the header of the page.Has someone done that before?  Thanks Yoel

Hi, I have inserted front matter including Cover page and TOC page in book type TOC. I have selected this book TOC in the PDF output preset settings. But I don't see the Contents page in the generated PDF output. What is TOC page then? Even the sample Compass Travel project does not have a Contents page in the generated PDF output. Thanks and regards,Madhu Rao