RoboHelp

Attempting to upgrade a legacy projet from RoboHelp 2017 to RoboHelp 2019 New. Successfully upgraded it from 2017 to 2019 Classic. However, attempting to upgrade from 2019 Classic to 2019 New results in RoboHelp "freezing" on the "Project Upgrade" modal with "Upgrading files..." message. The modal's X and i functions are unresponsive. Hangs like this for 30-60 minutes before I just kill it and start from scratch. My other project upgrades take 10 minutes, maybe. Note: 2017 and 2019 all have the latest updates installed. (Need to get to 2019 before moving to 2020.) I've successfully performed this upgrade (2017 to 2019 Classic to 2019 New) for other projects, so clearly there's something in this one that's the issue. Is there a "project upgrade" log file somewhere I can examine to help identify the hangup?

I upgraded my project from Robohelp2017 to Robohelp2020. After the generation of the output, I can't open the topic linked to the section in the TOC. However, I can open that topic from the homepage. 

I am running Robohelp 2019 successfully but cannot upgrade to 2020 from the download file RH. The installation appears to install without problem but when running the program it hangs after the Initialising... message disappears. So far I have tried uninstalling all instances and removing all traces of previous versions from program files and progfles 86, appdata etc then reinstalling from the RoboHelp_15_LREFDJ.zip file.

Is Adobe still supporting RoboHelp 2017? If so, when will the support end?

First thanks to all who have already provided answers to my beginner questions.  I am nearing the end of my project. But one question remains.Basically I have two manuals: a reference manual, and a separate manual for Python scripting commands. They are both in the same TOC, with their HTML content generated in their own folders and subfolders.I want both of them to be generated together for the HTML version, so that they both appear in the left TOC pane.But then I want each manual (Reference, and Python) to be generated as their own PDF, with their own separate indexes.From what I can see at this point, the index entries are not showing up separately, they are all combined into a single index. Will I need to rearrange my project somehow so that I can accomplish both outputs for HTML, and separate outputs for PDF?I hope this question makes sense.

Hi all,I am currently testing RH2020, until now my project was created with RH2019 new UI. In 2019, I could perfectly create my PDFs using a master page with header and footer. The page margin defined in the PDF output settings also applied to the master page. Now, in RH2020, this no longer works. The body is within the correct margins, but my header and footer are directly at the outmost position of the page. I tried with my existing master page and also created a new one.I could not find anything useful in the master page definition section to adjust this, so I did enter the margins manually in the code section. However, I am wondering if there is some more elegant way that works more smoothly. Ideas?Thanks and regardsKarin

I almost have GIT working perfectly. Unfortunately I need to remove a connection. This option exists in the menu, but doesn't specify which connection I am removing. There is one decent video online*, but the robot voice is a killer. Any chance anyone has actually, methodically, meticulously explained how to set this up so that it works?  * https://youtu.be/Z947x-lk0Ko

In the Help menu, when I click on the "check for updates" option, it opens Creative Cloud. Robohelp is part of the Technical Communication Suite. Not the Creative Cloud suite (like Photoshop). Therefore, how can I make sure Robohelp running on my PC is up to date??

Is there a way to change the font size of the header when generating Responsive HTML5? I've looked at the skin but I am unable to find something that changes the font size of the header.  I want to change it because it's wrapping on the output and the second line is squished.  Thank you. 

In RoboHelp 2019, I used WebHelp to CHM to generate a CHM file that had a skin. In the RH2020, there is no WebHelp to CHM option that I can find. If I generate a Microsoft HTML Help output, the CHM is generated without a skin. I can't figure out a way to get the skin on this output.

I'm running RH2019.0.14 on Windows 10 I have a large help project, and it gets larger everyday since I'm converting topics to the new version. When I create a new topic and add index tags, the UI is very slow as I add tags.  Has anyone else had this issue? How can I fix it? I am running RH2019 new and classic at the same time to convert my topics. Also, I see several RH processes running in my task manager, yet I've only opened the two instances. Thank you!Cindy 

This is what my Table of contents looks like in Robohelp. This is what it look likes like in PDF output. Why is the TOC in the output only reflecting the first section and not any of the sections within a section?  All these headings are heading 1. Is that the reason why? But in the Web output, they are topics per page so I want every heading to be a heading 1. 

Using RH 2020 and I'm unable to generate PDF output.  It works with RH 2019. Suggestions??? Thanks,Rene.

My employer has a help file created in RoboHelp 2019, and they gave me RoboHelp 2020 since I'm the new person to maintain the help file. The problem I'm running into is when I look at the ToC and the entries on the contents folder several of my files exist and I can see them in RoboHelp 2020, but when I generate a Microsoft HTML Help file, or a responsive HTML5 output, I receive a "Can't reach this page" error with "Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct" under the error message. The responsive HTML5 file says the file has either been moved or deleted.         When I view the compiled HTML Help File that RoboHelp created the files are missing from that. I cannot figure out what makes these files not get included in the output generation.  

Hi,I'm trying to customize Azure skin in RH 2019 and I feel constrained by the UI editor. Is there a way to edit the look of my help pages in a code editor or else? For example, I'd like to add a search bar to the home page similar to the one in the Indigo layout. How can I do that?Thanks,Ira

Hi all,to me it seems that the search in HTML5 output is limited to 20 results. Is that true? Can this number be adjusted somewhere in the project? Especially for large merged projects, this is not sufficient.Thanks and regardsKarin

I have created a project and the HTML pages are displying the Letter A where I have inserted spaces.  How can I get this letter A to stop displaying on my HTML pages?

Hi,I am using the Robohelp Reimagined UI for RH 2019 and am trying to generate a PDF using the TOC structure I've created. The Books service as Chapter Title pages and I want them to nest the topics within those books in the Bookmarks section of a PDF. I was looking through the Layout section for the option to do so, but I can't find it, and according to your help it should be there: https://helpx.adobe.com/robohelp/user-guide.html/robohelp/using/generate-pdf-output.ug.html See my image below for what I can see:Am I missing somthing? Thanks.

So far, I made some projects in which I merged another CHM. This worked perfectly until now.I merged the same CHM in another project but the result is not the same.The TOC of the merged help appears in the parent TOC but when I click a topic in the TOC, nothing happens. Double-clicking also does nothing. When I search for text from the merged CHM, then I find it and I can even click the result which shows the merged help topic. Also clicking a link in the merged help topic to another topic of the merged help works fine. When I then view the TOC and click Back and Forward, the merged help topic is selected in the TOC. However, clicking one of the already viewed merged help topics still doesn't show the topic.Up to now, I did not yet find any setting that is different between the good and bad projects.Hopefully someone if familiar with this problem and knows the solution.

HiI have a list that has a some dropdown text after step 3 and before step 4. However, I can't get step 4 to actually begin at 4. It reverts to 1. The General properties shows the list item value for "Restart numbering at" as 4, and the HTML looks OK to me: <ol class="List0" data-start="4" xmlns=""><li style="counter-reset: item1 3;" value="4">If you ... The ol class is the same as the the ol class for the top part of the list (items 1 to 3), but still the bottom part of the list starts at 1 when everything suggest that it shoudl start at 4. I must be missing something. Can someone please help? Geoffrey  

This is not my first time using robohelp 2015. This is actully a new help system that i created by importing topics from other help systems that are working fine. I have fixed all broken links except for one: if i change anything in the topic with the broken link and save an error appears "cannot create file". So i deleted that topic and created a new one (plz note that the File Name was filled automatically so i think even with deleting it is still saved somewhere) and i'm still getting the same error that shows just the file path and no reasons. With ignoring this is still get the file not found in my output which has happened before and i solved it by shortning the topic's title but now the title is already short.  I really need help with both issues plz. Why are topics not appearing in the output and why is there one topic that cannot be created.

Hi,The WebHelp created using RoboHelp 11 has the feedback and print options available on all the topics. When user clicks Feedback icon, it opens the desktop mail option and when user clicks on the Print icon, it connects to the printer tagged to the desktop.I do not have the file with me at present and I am trying to recreate the project. As far as I had been told, the feedback and print icons have code wrapped around it. I remember seeing a red square box whenever I click on the icon in the RoboHelp file. I never had the opportunity to learn how this was implemented as the person (who did the coding work) had moved out of the project.  I have found several instances online that points to the Insert HTML feature of RoboHelp. But I am not sure how to use this. Can somebody please provide me a step-by-step guide on how to implement the print and feedback options through code? Even a tutorial wherein the insert HTML feature is talked about would be most helpful. I am not able t

I am using RoboHelp 2017 with a 4K screen and find that topic content is not wrapping when I edit a topic. Please can someone explain how to get this feature back. I have recently installed the latest updates for this version, and I am not sure if this has caused the problem, or whether it is because of the 4k screen. I get the same problem on my second screen, which is not 4K. Thanks very much for any advice.

Hello,  I am getting a message when I open my project in Robohelp 2017 I have seen posts stating that I can try to create a backup then delete the .cpd file and re-open the project. I was wondering, is there any downside to this? Will this work in Robohelp 2017? I was also wondering, is there a known cause for this happening?  I appreciate any help. Thank you.  

I created a Robohelp project with a Frameless preset and Orange skin.Post to the o/p generation: when I opened the index.htm I can see only a blank page without any TOC tiles. Any suggestions will be appreciated. I am using RoboHelp 2019.0.14