RoboHelp

We use auto-sizing popup link frequently in our online help. They work correctly using the WebHelp format, a format we are moving away from, but I've noticed that they don't open correctly when we generate the content using our Indigo-based HTML5 Responsive Layout, at least not in Chrome or Firefox. By the way, the application the help is written for is currently only supported in Chrome. Hence my trying to resolve this issue with that browser. I'm using RoboHelp 2019 Classic (Update 7).When I click a link using the auto-sizing popup, it opens as shown below:If I configure the link to open as a custom-sized popup that works, see below.Has anyone else experienced this? This seems like a bug to me.

I converted two projects from RoboHelp 10 to RoboHelp 2019.0.7. Both (one has ~1000 topics and the other ~130 topic) converted fine. However, the WebHelp output on the 130-topic project duplicates itself in the right window pane, as shown below. The only difference between the two projects is that the one having difficulty does not have a Glossary. And I did remove it from the Output.As a side note, I'm able to create WebHelp successfully for the problem project using RoboHelp Classic, and so that's what I'm doing in the interim.Any ideas? Many thanks.

For starters, thanks to all that have responded to my questions. My project is looking great in RH 2019!I have an ongoing project where I need to import a Word document. Each topic in word is created into a topic in RH.I manually create a RoboHelp topic that I call "Welcome!" that includes the version of the project and a link to a PDF with the imported Word content.I'd like to not have to create this same topic in every RH project. Is there a way to save the Welcome!.htm from Project A, for example, and insert it in Project B?I understand that I'll still need to manually link the PDF, but it would be nice if I could repurpose this topic.

When I generate the Responsive HTML5 Output, sometimes all the tabs (Table of Contents, Indexd, Glossary, Filter, and Search), Previous button, and Next button don't appear in the output.Why it happens and how to fix it? Any idea? I am using RH17.Also, during the generation of the output, I see this message:When I check the usersettings.js file, all the four variables are available in the file.So, I am not sure. What's going on!

Hi, In RH 2015, does anyone know if you can auto-wrap the text when adding content in the Design tab and your zoom is over 100%?  I have a hard time seeing the text when writing in the Design tab, but if I zoom to enlarge the text over 100%, my text no longer wraps in the Design area and it's hard to read/follow.  Is there a solution to this?Thanks,Lori

CHM file displays an error for TOC Book page. It displays an error as, Can’t reach this page.  I tried to associate specific file to these books using source functionality, while creating TOC. But, still it displays the same error.Could you please assist in this?

I am having troubles with generating the TOC from Word. It is adding a bunch of periods and also cutting off the last word or two in every single topic, of which there are hundreds. Anyone know why this is happening?

Hi All, I have a nice application help made in a Website like structure, one index.html linked to other files, images (arranged in different folders) and so on. It has 500+ pages and multilevel navigation. Works fine, when integrated to the application, or when viewed in a browser by clicking the index.html. Now, that we want to move to an IDE, to have a better authoring environment. We have taken RH 10. I am now faced with some problems during the migration. I will appreciate if somebody can help me out here. My questions are: 1. Is there a way to import the index.html into RH and all the linked pages (of the website structure) as it is into RH 10. This will save a lot of work. Instead of creating a TOC and linking all the pages one by one. Asking for too much here . Just in case, it is possible. 2. Now if the first scenario has failed, and I manually created the TOC structure, what is the best way to import the HTML pages (with images). Do I need to re-link all the images in the Robo

Hello,We have run into a publishing issue. Here is the error message.Publishing has been cancelled.You can’t connect to the file share because it’s not secure. This share requires the obsolete SMB1 protocol, which is unsafe and could expose your system to attack. Your system requires SMB2 or higher. For more info on resolving this issue, see:https://go.microsoft.com/fwlink/?linkid=852747We are running RoboHelp 11Windows 10 Enterprise8 Gig RAM64-bitOur company is upgrading to the newest version of Windows 10, and it is not letting us publish to our folder on our server. Is there a patch for the SMB 1 and SMB 2 issue for RoboHelp 11?

Hi, I am generating the output using HTML5 Layout for my French project. I am able to see some tooltip appears translated and some appears in English. I would like to understand which file controls these tooltip strings such that we can manually fix it or guide the translators to translate it. Any thoughts?

Hello,My department is planning on moving all of our websites to WordPress this year, and one of our help sites lives in RoboHelp. I would like to know, if possible, how to move a RoboHelp project to WordPress. Has anyone had success doing this? What would be involved? I've searched the forums for an answer, but learned the information out there (specifically what is on "I'd Rather be Writing") is out of date. Is there any up to date information on this? Thanks so much in advance.Thanks,Steven

Hi,How can we change the native resolution of the HTML5 publications? We have found an issue with Chrome. Some words are bugged with the Search but if we change the resolution (only 1%), everything is working fine again.

I previously set up a set of external content search items that would return names/links to videos in search results of a help system (when users entered terms like 'video' in the search field, for example). The URL's associated with the videos use a redirect system value (our company has a database where I assign a URL to the redirect value). When I try to run those links from the search panel results, I get a browser php error message of file not found. Those same URL's are used successfully in other spots of my help system such as the table of contents. In those spots, the links succeed in running their destination URL -- in this case, the applicable video.The only way I can get the videos to run from search results tied to external content search items is if I don't use the RDI version of their URL. Anyone else use redirects in their URL's and have them function okay in the framework of search results and external content search? I want to be able to use the RDI version to aid in t

I've created a responsive HTML5 project using RH 2017 and my company is looking into adding a chat bot to the help. We are experimenting with Microsoft Q+A to compile the chat bot. Is it possible to plug in the chat bot to my RH project? Or, if I can't do it with Microsoft's Q+A, is there a different chat bot software we can use that is compatible with RH 2017?

Hello everyone!We have a pretty big project with over 4000+ topics and over 12 publications divided with multiple tags.We are using RH2017 (last update done) and we use customised Azure HTML 5 layout.The HTML5 is running well and is fantastic.However, we've seen some rather disturbing issues with the search tool in HTML5 layouts.Here is a peek of the issues we've found and were not able to correct.Some words won't be considered when searched without quotation marks(We don't use quotation marks anymore since the highlight is broken and this may result with errors for our users. See this tread : Re: Issue with the HTML5 layout - Search is brokenWithoutAndNotOrWithSome symbols are not valid searched "string"The problem is that we use some of them pretty often. It happens only if the symbol is not attached to a word. E.g.: J&R is valid - J & R is invalidThey are valid if searched between Qutation marks!, “, /, $, %, ? , &, *, ( , ), -, +, @, #, ±, =, <, >, {, }, ;, :, ~,

Hello,I would like to ask if it is possible to generate a responsive HTML5 output and the search option enables to display highlighted searched word in different topic ?Thank you for your support,Greetings,

Hi,Recently  we upgraded to RoboHelp 2019 Classic.We are using the help for Web pages - HTML/JavaScript and we call RH_ShowHelp in RoboHelp_CSH.js to open context sensitive help.Before upgrading to new 2019 version, the context specific help window used to open in a new popup, but now it opens in a new tab instead.I compared the RoboHelp_CSH.js 2109 with older version (2008) and found insertDataDiv() function is missing in the latest version.If I restore function insertDataDiv()  and function loadData(sFileName) from 2008 version RoboHelp_CSH.js, its works fine and opens in a new popup.I am calling : function RH_ShowHelp(hParent, a_pszHelpFile, uCommand, dwData) from my web pages.If anyone has any idea how to make the help window open in a popup instead of a new tab without modifying RoboHelp_CSH.js, please respond.Thanks.

We are moving to RH 2019 from RH 2017 and plan to initially use RH 2019 Classic until our users have the time to learn the new RH interface.   We are also moving to TFS 2017 from TFS 2013.  The RoboHelp 2019 documentation for configuring TFS Collaborate using Team Foundation Server appears to apply to the newer RH because it refers to the newer .rhpj project file, not the Classic .xpj project file.  Assuming RH 2019 Classic works with TFS 2017, how does one configure it?  Appreciate any assistance you can provide.

Hello,My team and I are currently in the process of migrating all of our projects over to RoboHelp 2019 classic. With that, we will be using RoboSource Control, until we make the full move to RoboHelp 2019.Currently, we are working on RoboHelp 2015, using RoboSource Control in a multiple author environment. Regularly, we use user defined variables. Sporadically, the user defined variables do not save, so when we do a Responsive HTML5 output, the variables are gone and we have to recreate them. Has anyone ran into this issue and have any suggestions as to what could be going wrong?All my best!Adriiie

I am using RoboHelp HTML on Windows 7.  I am able to generate Oracle Help output, but I when I click on "View Result",the following window pops up:I have the 1.6 and 1.7 JDK and JRE's installed as well as the Oracle Help JDK.Any suggestions?  Thanks.

My co-worker and I are using RH2017, version 13.0.2.334, to create separate projects. We're using the Indigo layout with very similar customizations to create a unified look for the online help across our company's diverse products. We're both finding that the Index filter doesn't return sub-key items. I've attached screenshots from the generated help from both projects -- first of the index without filtering, then filtered for a sub-key item.

I'd like to display the publish date (taken from the system, not typed) of a piece unobtrusively on a page in a RoboHelp 2019 piece as a way to better support reviewers. I didn't see a way to get any sort of date in a variable in Help though. Any ideas? Is it not possible (yet)?

Hello, I need to move an installation of Robohelp 10 from one pc to another however I do not have the serial key from when we bought it and this isn't associated to any adobe account as far as I'm aware. I've checked in the installation and can't see a way to export the serial key, nor does it show that any adobe account is logged in (similar to how Adobe Acrobat Pro does).Is there any way I can get the serial code out of the installation?Thanks

Hello! I'm currently running RH 2017 and generating Responsive HTML5 output. The included screen layouts (e.g., Azure Blue, Charcoal Gray) are IMO, a little dated, even with customization, so I'm looking for some that are more modern/attractive. Hence, I'm curious what new Responsive HTML5 layouts are included in RH 2019, what they look like, and whether they can also be used with RH 2019 Classic and/or RH 2017. Here's an example that I think shows promise (from the RH 2019 brochure) of what I mean when I say modern/attractive. I *could* install the demo/trial, but I'm attending Adobe's workshop at the STC Summit next week so I want to hold off on starting the trial clock until right before that. With that in mind, can someone provide a list of all Responsive HTML5 screen layouts included, and also screen shots of them in generated output? TIA!

I sent an email to Adobe Tech Support last Friday early and have not heard back from them. I am posting this so maybe I will get some kind of response.I have several HTML5 help files that I have converted from classic 2019 to New 2019. Everything works perfectly in Classic 2019. However in New 2019, the help only works from the C:\ directory, not a network directory. I use IE11 as a browser because that is the default browser for the federal courts. Some of my help files go out to over 70 federal courts, so requiring a change to the default browser is out of the question.My question to Adobe Tech Support was:Will the following tag be automatically added in the next update of RH New 2019? If I add the below tag to the index.htm file, then thehelp system works outside the C:\ directory.<meta http-equiv="X-UA-Compatible" content="IE=edge" />     Unfortunately, the index.htm file is a generated file and I do not want to have to remember to copy and paste this line