RoboHelp

Hi all, Hope you might be able to advise. My colleague and I use RoboHelp 2015 and have 45 projects, version controlled using SVN. We have a working copy on our local machines and we check in and out to the repository regularly, which is on a server elsewhere in the organisation. We have multiple build tags in all projects, some projects alot larger than others. We noticed a few issues with missing tags over the last few days as we were doing a build for our next release. However, we realised this morning that tags are actually being deleted from multiple projects. We had initially hoped it might have been limited to one project but looks like its more widespread than that. We are currently trying to find out the extent of the problem. Its a very serious one for us as trying to recreate the tags and retag the correct material appropriately would be one hell of a challenge if even fully doable.First off, has anyone experienced this before - tags being deleted randomly from projects? Any

I have two Help file Projects and both are to generate as .CHM with Context-sensitive mapping. For one of the .CHM, the context-sensitive works. For the other, it does not. Both .CHM files are identical with slight changes in terms of the contents and they can be used for the same program because the Map IDs are the same. It is just wording in the topics that differs.I have checked on the .hhp file and I see that the ALIAS and MAP sections are there and the Map ID files (with extension .h) are also there.What else do I need to check?

I used the Related Topics feature in Robohelp 2017. Converting the project to Robohelp 2019 gets rid of those, and there doesn't seem to be a "Related Topics" option. Am I missing something? Is there something in RH2019 that replaces that feature?

Hello all, I was wondering if there are any substantial differenced between the  RH 2019 (classic) version and the RH 2019 version. I noticed that when importing projects to the new version, they lose retro compatibility, and updates are the same for both versions...Does the RH 2019 (classic) version have less features than the  RH 2019 version?

I have about 800 topics in a RoboHelp HTML help project. I need to send the files out for translations, so I need to get a word count. Is something in RoboHelp that will generate a word count on all files in a project?

Hi guys,I recently updated to RH2017 and started using the Indigo layout.  I found some really good ideas around it and pitched them to colleagues.  One of the main "pro" points for the change to the new layout was the customizable book/topic icons.  Then with the new update (Update 2), I see this was removed, with no way for me to actually change the icons now, which is a big problem for me.  It makes the update (and the cost incurred to do it) a lot less "worth it", so to speak, and I was wondering if there would then be a way for me to roll back to Update 1, for example?  I can't seem to find any solid information on the roll back, and trying to DL the "older" version seems impossible.Can anyone please assist?

Using RH2019 to generate a PDF.All I get on a test upgrade is "Failed to combine files into PDF".I've tried:Changing the output path.Changing the pdf file name.Removing spaces.Creating a new, small toc.Creating a new output preset.What else should I try? (The help suggests I should get a warning icon next to the preset which opens a log file, but I get no such thing. In fact, mostly I have to kill the project with extreme prejudice to stop it "generating" after I close the error dialog box.)It generates fine in RH11. And the new sample projects generate fine.

Any update from when Adobe 2019 is going to provide users to generate  a MS-Word document.

As with new Adobe Update 4, I am able to generate PDF file.However, in Header I am getting characters as  . And in Footer, I am getting page number as 25/223, even though I had never defined page numbers in any  Master Page.

We are using RoboHelp 2015 to generate webhelp.   Don't know how long this has been a problem, but was just reported after a service pack release of our software.  When the user is in the 'full help' screen and either clicks on the 'Search' button on the left or types something into the search field at the top and clicks 'Go', the following message is displayed:That line in whutils.js is just a comment.  Any ideas?Phil

Hi,I can't find the way to add and use the Italian Spellcheck.It was there in Robohelp 2017 and now disappear.Anyonw can help?I just have those:thanksMichele

Hello Together,I have a Installation bug with Adobe RoboHelp on Windows 10 OS.Edition:      Windows 10 EnterpriseVersion:     1709Build:          16299.847Here the log file:01/09/19 09:26:49:711 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 1676 | Build Version - 1.15.0.4601/09/19 09:26:49:711 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 1676 | Logging Level verbosity Set  to 401/09/19 09:26:49:741 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 1676 | Successfully fetched the optionXML content from MSI database ...01/09/19 09:26:49:755 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 1676 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\Users\butufan\Downloads\Robo_Help_DE\Build\Robo_Help_DE.msi" /qn 01/09/19 09:26:51:354 | [INFO] |&nbsp

Hello,I modified the Publish property of the Responsive HTML5 output by having it automatically point to my departments test server. when i access it via any browser, it loads like this:it looks like the output within the output. if i use the left-hand side TOC it will eventually fix itself. but if i start using the TOC in the inside, it will continue to navigate to other topics without fixing itself. any thoughts on why this loads this way? and any recommendations on how to fix it?when i View Result, and it loads locally, it doesn't show this issue.thanks for any help.robohelp 2015 (12.0.2.384)

I'm receiving two JavaScript errors in my compiled Help project:1. The value of the property 'registerListener' is null or undefined, not a function object2. Object doesn't support property or method 'trim'Using: RoboHelp 2017, HTML - compiling as WebHelp.Background: Each year I edit the header/footer file and update the year, then recompile and republish the project to our server. I installed a new version of RoboHelp this year, and evidently hadn't worked in the project until I went in to update the year, so I was prompted to upgrade the project (which I did). I'm not sure if the upgrade caused the issues but it seems suspicious. After publishing, the javascript errors started.#1At first, we were receiving the error 'gbAIRSSL' is undefined. A coder reviewed the error and asked me to insert this line (var gbAIRSSL=false;) in the header of whver_nc.js file. It fixed the original issue but created the registerListener issue.#2From our Help menu in the program, we have a few single topic

Could any one list me out all the pre-requisites for generating a PDF file , in Adobe Robohelp 2019.Where is default.htt?I am not able to generate even with files having no images.

After I generate a web help successfully, and transfer the whole output folder into different location.In the new location, which file in Output shall I open so that Web help opens as it displays at the time of generation.

Oggi è mercoledì 9 gennaio 2019 e tentando di avere una comincazione via chat con adobe ottengo questo messaggio:qualcosa non va..potete verificare?salutiMichele

When I create a new project with RoboHelo 2017, is there a way to create subdirectories within the project folder for html, css, and images? I had hoped that the folder structure presented in Project Manager was mirrored on disk, but it isn't and now I have one big folder full of html, css, and images. I'm surprised that projects don't have a better default folder structure. Am I missing something here?

To identify the content that is required by tooltips in my application, I currently add tags to the start and end of the relevant content in each Help topic. They use the following format:<tooltipabc></tooltipabc>The relevant tooltip content is picked up by the software, which is great. However, RoboHelp does not like them as it sees them as alien, and highlights them in red. When they are used within tables, they appear to corrupt the table, and make it hard to edit it. My question please: could anyone suggest a way of hiding information within a topic that does not involve using tags such as these? This information should not be visible to the reader, but could hopefully be picked up by the application, which would look for tags beginning with a certain word, for example, "tooltip". I currently use the HTML5 output. I'd really appreciate any advice on this. Thanks.

I'm working on a project that employs user defined variables as placeholders for some unknowns that I'm updating as decisions are made on the content. However, when I compile the HTML, the user variables are not updated in all places. For example, User_Variable_A is updated on 28 of 35 pages.When I open the topic in RoboHelp and check the HTML, the changes I've applied are prevent, the variable is coorectly updated. Consequently, the changes are correctly displayed in Preview mode. HOWEVER, when I compile the project, the HTML doesn't match the project HTML. The compiled HTML includes obsolete content, as if it's reusing an old .htm file.How can I trust that the content RoboHelp is generating actually reflects the changes I'm making? This is extremely frustrating and I sure hope there's a solution for this. I found a topic describing a similar problem eight years ago. Unfortunately there was no definitive solution and "edit the HTML manually" is not acceptable. I can do it, but it's ti

Hi Folks,I'm working with RoboHelp 2017 Update 2. I've had multiple problems with inserting multimedia. We've resorted to attempting to use MP4 because Vimeo and HTML5 both were quite problematic. So, this question is specifically about inserting MP4s.I'm building a project with HTML5 output. When I insert an MP4 video and preview the topic, in the Preview window, the preview of the video has the full screen button on the toolbar. When I compile the project and view it in Chrome or Edge, it does not show the full screen button on the toolbar.  When I look at the available playback settings for my video, I have Show player controls set to Always. However, in the Playback group box, I am unable to check the Full Screen check box. The option is greyed out. Does anyone know if there is a way around this problem?If you need more details about the problems that I had with other formats, please let me know. I didn't want to clog up this thread with too much detail about our other failed

I'm using RH2019.0.3 with an Indigo layout. I've set the language to English (US) and updated the English (US) Labels >> ResponsiveHelp >> Copyright label from 2017 to 2019 (along with a few other label updates). However, my output remains at 2017. Am I missing another step? Thank you!

I am working on a project with a collegue, when he generates teh printed documention the images are correctly sized at 100%. When I do the same they are sized at 156%. We are using the same version of RH2017 and Word.

I just downloaded patch 2 to RoboHelp 2019, and my stylesheets are no longer being being applied to the responsive HTML output. They were working in patch 1. Has anyone found a work around for this? Thanks!

I am not at all comfortable with Adobe 2019. It is not easy to create TOCs, get in-built table styles, and many more.Thats why with project that I have created, I want to convert into its previous version and use the classic UI.