RoboHelp

I am using RoboHelp 2015. I create WebHelp which is put in context in our company's software by Development based on URLs I provide. One of our customers cannot open one topic (that I know about, no other has been reported). That topic opens fine for me in my system. In the software, the title of the screen includes a / I made sure that the topic title did not contain the slash, but rather a space.The customer accesses the software across a VPN. I'm wondering if that's the problem, but I would expect that more topics would fail, and that's not being reported. Any thoughts on what I should look for?thanks,MDawn

Hoping you all can help. Using RH10. I have many projects that are compiled with a different conditional text (online vs print, etc). For the last release cycle, although the Project's content Conditional Build Expressions list excludes the text appropriately: That text still displays in the WebHelp output:I didn't change anything in the way the compiled help is being generated since the last release. I double checked that last release's output to be certain. This is what it should look like:Did some change in an upgrade?Has anyone else run into this?How do I fix it without rebuilding a project that has 100s of files?Thanks...Dawn

Hello community members, I need your expertise. I'm getting reports from some of my developers that the Responsive HTML5 layout (Indigo) is not displaying the search results with readable text. I do not see these results on any of my test environments.I'm wondering if anyone else is having issues like this. Could it be a plug in or something that these users might have that's causing this kind of issue? It's only a handful of users and I cannot replicate the issue myself.My results are like this:Thoughts anyone? I'm at a loss.Thanks in advance.

Does anyone know how to edit the copyright footer at the bottom of each page? I have found the line of "code" using the browser's (F12 - decoder) function. But I can't tell which CSS file contains the code so I can edit the copyright date?  Thanks for anybody's insight.

I have to save Word documents as HTML in order to get the styles to import correctly into RH10 (I also tested it on RH17 with the same result). Apparently our system security messes up Word imports, so I have to convert them to HTML first.However, Robohelp only imports the HTML file itself, NOT the folder that contains the images. It creates an image folder in Robohelp, but it's empty. When I right-click the folder and attempt to import the images from the source folder, Robohelp doesn't "see" them. The images are .jpg and .png files.'' You can see from the image that the highlighted folder does not have a + sign.Is it possible to import .html files from Word? I have no problem importing them from other Robohelp projects.

Hi RHelpers!We're using RH 2017 (build 13.0.2.344). Our company is starting to make a shift from distributing .chm files to distributing responsive HTML5 outputs. This is somewhat uncharted territory for us.We will provide a public server-side help, but since not all our users will have an internet connection, we are also want to provide a locally installed fallback of the same output. Our product will try to access the server-side help first, but if there's no internet connection, it will open up the local help in their default browser.Our developers want to know if there's a preferred way to install this type of local html5 output on a user's computer. We use a Wix installer for our product. They're investigating something called Heat for this local help install, but before we go that route for all our help projects, they wanted me to ask around and see what approaches others here are using and what you might recommend.Another thing to consider. We also need to support merging other

This is a strange request/scenario but more of a question from the PM community.If we have a scenario where RoboHelp output is hosted on a cloud server and integrated with the product UI.Because it is accessible over internet/network anyone can access it even if the user does not sign in to the product.What if we want users to view the help only after they launch it from the product UI after signing in the product? And not without entering the product.Is that possible?

I've been encountering an irritating issue. I have created a small number of "external" webpages that package as baggage files with my output. So far so good. I created pages for these webpages in the Table of Contents for the project and used the TOC Page Properties box to Link to a baggage file and then chose the correct page.If I stop at one page and generate the layout (HTML5 Multiscreen in case it matters), the link in the ToC works. Great.I save my project, go home, come back the next day and open the project and--GASP--RoboHelp 2017 has forgotten that I linked those pages to a baggage file. The ToC page shows an external link icon and when I view the Page Properties, there is nothing in the "Link to" field.That would be fine if I only had one ToC page that I needed to edit each time. Annoying, but fine.BUT, I have three pages and here's what happens:- edit properties on first page, save.- edit properties on second page, save.- RoboHelp has stopped working. Crash to desktop.OR, I

Using RoboHelp 2015, I have a merged project containing two child projects. The search results only reflect the last child project that was published. I have 3 other help systems that I maintain that all merged projects with the same set-up but this issue does not exist. Responsive HTML5

I inherited a project that is years old, and the owner of the project isn't here. I haven't worked with Microsoft HTML output in a very long, long time, and can 't figure out why the published .CHM file just displays the Welcome page, with no Table of Contents, Index, Glossary, or any of that. The Welcome page is all I see when I View Output after generating and when I double-click the .chm file in File Explorer.I checked the settings in the Single Source layout. After the first output I tried changing all the Content settings to the project name, instead of "Default." That didn't work. I'm out of ideas. Can anyone help? Thanks!

Hi,I am creating a CHM by generating WebHelp and then using the WebHelp to CHM feature. My context sensitive calls to a specific topic are working fine, but I do not like the appearance of the Show link that appears at the top of the page when the help is opened via a context call. I would like to change this to "Show Contents" or "Help Contents" and I want to change the font. I am using Arial in my help project but the Show links seems to be Times New Roman and I can't see a way to change this. Any help would be appreciated.Thanks,Joy

I looked at older threads (12/2016) on this issue and it seems that there hasn't been a fix for this. I have a RH 2017 project with books in the table of contents. There are topics within each book. When the project initially is displayed in the browser, and I click on a book, it opens. As I start to click on other books, nothing happens. This is happening in Google Chrome (v 63.3239.132), but works fine in Firefox and IE. Any suggestions or work-arounds to fix this?Thanks,Andrea

One feature I like about RH in the few times I'm using it (I'm a mere casual user of it thus my sometime trivial questions   )is the feature that one can drag and drop images frpm the paste buffer into the Design/HTML preview window.This makes it easy to generate documentation from a screen capture program (like "SnagIt"), especially when pages already exist with images and the images have to be updated.Say you have a page with an embedded image<p class="Bild"><img src="../../image02.gif" style="border: none;" alt=""                      border="0" /></p>After the paste of the image from the paste buffer, RH obviously creates a new image and changes the HTML to refer to the new image.<p class="Bild"><img src="../../image63.gif" style="border: none;" alt=""                 &nbsp

Hello,I am using RoboHelp 2015 and Windows 7.When generating printed documentation, two blank lines separate topics, as seen in the picture below:I am wondering if it's possible to make that space smaller? I've already tried adjusting Before/After paragraphs to 0 in RoboHelp and Word for those styles.Any help is greatly appreciated. Thank you!

Hello,While i am generating responsive html 5 output using azure blue layout the filter icon is not getting displayed.Regards,Richa Arora

Hello. Is it at all possible to somehow export or retrieve MS Word output from RoboHelp 2015 other than the standard generate Output > Printed Documentation > MS Word? At my job, my teams needs MS Word version of our RoboHelp project content; however, the standard method cannot be used due to macros being disabled for security reasons. Simply copy-pasting test from RH to word can be tedious, so are there other ways? Thank you. My research cannot seem to locate other ways .

Hi all,I've used RoboScreenCapture extensively in caputring web application screen shots for my webhelp pages. However, I'll be creating another manual soon that will require smaller sized versions of screen shots, both as a preference by my co-workers and to minimize space and topic length. Does anyone know of a good way to accomplish this and still maintain quality images?I've tried editing and resizing, but the resolution becomes distored.Thanks!

I am running Tech Comm Suite 2017 on a Windows 10 machine. To generate WebHelp, I am using RH (within Tech Comm Suite 2017). The default browser for my company is Chrome.  In Chrome (v. 63.x), the default topic opened but the TOC was unresponsive. The WebHelp properly ran in Firefox and IE11.I had done some research on the Adobe Forums and found an edit to the whthost.js file that Peter Grainge suggested (with the blessing of Adobe). See ToC books not opening in Chrome . I made that change but to no avail. I also looked at this forum item, Re: ToC books not opening in Chrome . I don't know whether any of my files are corrupted.I found an update to TCS so I ran that. When I again generated the WebHelp, the tab flickered and the main window remained blank in not just Chrome but also Firefox and IE11.I copied the output into a folder at C:\a_RH_Projects_Output in case the path was too long for the browsers to cope with. Now, the WebHelp again properly runs in IE11 and Firefox but the

Hello,I'm using Robohelp 2015. I have created WebHelp output using Orb skin. When I view the help in Chrome, most updated version, the links in the TOC work. However, if  I click on a hyperlink within a topic's content, then the links in the TOC no longer work. I do not remember this happening before.Thanks,Mdawn

I have been generating my help files as a CHM for years. However, last week, when I generated an updated CHM (using RH 10 and Win10 Enterprise), it wouldn't open in the host environment, as it has for years. However, it will open in a browser. Any idea how to resolve this?  Thanks!

I am attempting to use Printed Documentation with RoboHelp from the Adobe Tech Comm Suite 2015 and get a message that the wrong version of Word is installed and needs to be Word 2000 or later. I have Word 2016. I looked at some old responses to this issue and downloaded the service packs for RH 2015. When running .exe, I get a message that the Application Manager may be damaged, so I downloaded that. After all that, I still get the same message about the wrong version of Word.I am trying to create PDF of the WebHelp to send to a client. .Thanks for any suggestions.

Hi everyone,     I am looking for some help with a new install of TechComm Suite 2017 please, in particular RoboHelp 2017. My full install does not recognize Word 2013 or a more recent new install of Word 2016 (Full Office 365 install). I am operating the latest update of Win10 with the 32 bit install of Word (both versions). I have checked file associations and everything I can see in the forums for similar problems with RoboHelp 2015.      I cannot export to printed documents because RoboHelp 2017 cannot find Word on my computer. I have also found that I cannot link a Word file and sync the content, but I can import content from a Word document. I have tried this with and without Word running.     After 2 hours with Adobe Support they tell me that it must be my system and that I should try to reproduce the issue on another computer. Am I meant to be doing the tech support for them? They could only export to Word if they use

Hey all,I'm building content for two distinct workflows within a single software application. One workflow has little to do with the other and each is applies to a very distinct user base. There is a little content overlap, so to maintain consistency and reduce the number of files I've created one project with two conditions (one per workflow) and one build per condition.However, when I build content that is tagged for the other condition is returned search -- since this content is excluded with the build tags I assumed it would not be included. I can't exclude the topics from search because I need to search it when I'm building for the other condition. Is there a solution to this problem or do I just have to create two separate RoboHelp projects? (Hopefully not the latter since it sort of defeats part of the purpose of having RoboHelp in the first place!).Thanks in advance for any advice!

Hi,I added a favicon.ico to my responsive layout (azure blue) and it does not display in IE10 or IE11.  It displays correctly in Chrome.I used the photoshop plug-in to create the ico file, so I know it's good and I used the RH layout settings to add it.I'm also viewing the document locally (both in Chrome and IE), this is where the customer sees it (not on a server).  Everything I find online suggests that the ico file won't display in IE locally.  Has anyone come across this and can confirm "local" is the problem here?  I've been working on this issue for 2 days - trying a million things!RH2017 13.0.0.257Thank you!

I just thought I'd let people know something I've discovered.If you open HTML5 (responsive or multiscreen) from a local disk or network share in Chrome, the table of contents, index and glossary don't display if you block third-party cookies. This doesn't affect HTML5 opened from a webserver.Hope this helps someone in future. Or if you know how to add the local disk or network share to the exceptions list, please share.