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The official community for RoboHelp.

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mike@ablecommerce.comParticipant
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olkkka
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JSanguancheuParticipant
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Dropdown text not working in Preview, IE, or FF

Hi all, I've recently started testing dropdown text in my project and I'm noticing that they don't seem to work as expected.I'm on RH 2015 (12.0.4.460) Up to date as of today.Tried the Tools > Update DHTML Effects option already.Here's the HTML code for reference:<h3><?rh-dropspot_start class="dropspot" dataid="POPUP487145713" href="javascript:TextPopup(this)" id="a1" ?>Add a New Group<?rh-dropspot_end ?></h3><?rh-droptext_start class="droptext" id="POPUP487145713" style="display: none;" ?><p>To create a new group, click the <span style="font-weight: bold;">New</span> icon. Select a dashlet from the available list and click <span style="font-weight: bold;">Add.</span></p><p>The new group will be added to the left-most column. </p><p><img src="dashboard_groups03.gif" alt="" style="border: none;" border="0" /></p><p>Change the group name by typing in the group name field.</p>&lt

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Tech Doc GirlInspiring
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Eager BeagerInspiring
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What is correct registry key for Word 2013 and RoboHelp 11?

The issue is that I am unable to generate Printed Documentation (i.e., RoboHelp will state, "Cannot find Microsoft Word on your system"). I can see this issue has occured in past, and I've done quite a bit of troubleshooting (i.e., looking at macro settings, virus checker, etc.) before hitting Adobe tech support.For starters, here is my setup:Windows 8.1Word 2013 32-bit (perpetual license, installed local hard drive)RoboHelp 11I've installed word before robohelp, and I've tried re-install everything using 64-bit version of word. Though when that didn't work, I reverted to using 32-bit version of word. Adobe tech support directed me to following page about registry settings. However, it is quite out-of-date, so I'm asking if anyone has more current information?http://helpx.adobe.com/robohelp/kb/robohelp-cannot-find-word.htmlUsing that page as a guide, I tried deducing what string robohelp is looking for, though this doesn't work, and I *really* need some specific technical information r

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Ahmed_Ben_Salem
alaaa39293643
alaaa39293643Known Participant
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Tech Doc GirlInspiring
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MDennettiInspiring
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Adding a new H1 style in RoboHelp 2017

Hi, I need to create another Heading 1, which is identical to the existing Heading 1 style, but with a different background colour. I assumed this would be straight forward but I can't get the style to display correctly in the Responsive HTML 5 output. I have tried copying the existing Heading 1 style in the Styles editor in RoboHelp, and have also tried changing the formatting of the existing Heading 6 style, but when I create the output, the style is not applied correctly. I think I must be making a simple mistake... I have added the existing Heading 1 style below. Any advice would be appreciated.h1 {    font-family:Arial, sans-serif;    font-size:1.2em;    font-weight:bold;    min-height:1.2em;    color:#ffffff;    background-color:slategray;    padding:0.5em 0em 0.5em 0.65em;    margin:0.65em 0em 0.6em 0em;}

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Anonymous
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ancamitroiParticipating Frequently
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When expanding a chapter in ToC another chapter also expands - issue

Hello, I am using RoboHelp HTML 11 for developing content sensitive help for a browser application. I am experiencing some trouble when expanding Table of Contents chapters (books) and I am not sure that this is the expected behaviour or if there is a particular setting in RoboHelp for this issue. I encountered the issue in Firefox and IE. I'll reproduce the steps using examples, to be more clear:1. Click the help button on a screen. The help window opens on the screen-related topic. The chapter the selected topic is part of is expanded. Let's call this chapter X. All the other chapters are collapsed.2. Collapse chapter X (important).3. Expand another chapter - Y. Chapter X also expands.And here is the issue: No matter what chapter I expand (without selecting a topic from it), the chapter which contains a selected topic also expands. To continue with my example:4. Select a topic from chapter Y and collapse both chapters.5. Expand a third chapter - Z. This time, Y also expands, because

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wadec86139976
wadec86139976Participant
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Associating baggage files/naming

Hi,I'm relatively new to RoboHelp so please excuse any ignorance on my part - i'm also not  a web developer by trade, we are currently using RoboHelp 2017 to generate and display responsive HTML5 help pages - perfect. However I've now looked at integrating some of our training resources within this interface as well, I've played with using the HTML editor and successfully created and integrated interactive material quizzes etc.. which led me to Adobe Captivate. As such I've been using the captivate demo to produce HTML5 & SWF files which are easily imported and embedded into frames in RH - no issues. However the flash content does not run well in our flagship browser and our development teams are not willing to invest efforts into supporting it as "Adobe flash will be redundant by 2020". As such I've been using the pure HTML5 Captivate outputs and creating new topic pages for each captivate project, first efforts were unsuccessful however I quickly realised I was now calling f

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wadec86139976
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greg_suttonInspiring
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zaokhurshid
zaokhurshidParticipant
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Tejas Dandekar
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hba_chs2012
hba_chs2012Participant
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Server Busy error after pulling from version control

I have a project maintained in version control via SharePoint that I need to pull down into my now-updated RoboHelp 2017. I'll get all the way through setting up my local path and have the files pulled down. However, once I click the .xpj file, it acts like it's going to open and hits me with a "Server busy, switch to busy program to activate and close it."When you try to do so, though, it only brings up the start menu and doesn't actually take you to a program to close. Any time you click away, it brings you back. Eventually, I have to open Task Manager to kill RoboHelp.I did already try this registry fix on another computer (I have two and am receiving the same error on both): Msscci with RoboHelp – michal.Log No dice. I also tried these fixes on the chance they worked: Server Busy error when launching or using Lightroom on WindowsNo dice there, either. I have also uninstalled and reinstalled using fresh packages for RoboHelp and SQL Compact Server. Winmerge is up to date. I do not h

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Peter Grainge
Community Expert
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MDennettiInspiring
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Changing the header in the Charcoal_Grey layout

Hi, I recently followed some very helpful advice on this forum on adding an image to the right side of the header in the Charcoal_Grey output for the Responsive HTML5 output in RoboHelp 2017. I added the following in the Layout.css file, which worked perfectly:div.header {            background-image: url('logo_test.png');            background-repeat: no-repeat;            background-position: right center;}However, I now need to add a pinstripe that runs all the way across the header, as shown in the attached image. Please could you advise how I can do this. Could I add another image, and specify its position below the above image, or perhaps it would be possible to create another "header" and place it below the existing one? Any advice would be appreciated.Original post:Adding an image to the header in RoboHelp 2017

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alaaa39293643
alaaa39293643Known Participant
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zaokhurshid
zaokhurshidParticipant
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ROBOPM
ROBOPMInspiring
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Coding CSS Cursor Property does not work in Rh(11) Preview Topic pane or CHM browser

Hello all,Problem Description: When using CSS cursor Property (Controls what the mouse cursor will look like when it is located over the element); the application (Rh) does not read the cursor Property when implemented in a HTML help page. When previewing using Rh Preview Topic pane or a compiled CHM browser, it does not respond (e.g. hovering over an image map section of an image). However, it does work in IE, Chrome, and Mozilla.Steps to Reproduce: Paste the following code below into your Rh HTML page.<style type="text/css">/*<![CDATA[*/area {cursor: help     ! important ;}/*]]>*/</style></head>Actual Result: Hovering over an 'Image Map' section, the cursor does NOT change into a cursor help icon, rather than its default cursor pointer (when hovering over an image-map or hyperlink section).Using the CSS cursor Property code in CSS/HTML does NOT work in CHM browser relevant in the browsers (mentioned above) in which there is a mouse and curs

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Captiv8r
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acroftfoodogInspiring
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Search does not work in Chrome for Responsive HTML5 Layout: Chrome Settings Problem

There is something wrong with my Chrome settings that is preventing me from running search in Responsive HTML5 Layout generated help.When search is initiated in my chrome hosted environment, the search hangs (see picture) when Help is generated through Responsive HTML5 Layout or New Responsive HTML5 Layout. It works when generated in WebHelp, Multiscreen HTML5 or New Multiscreen HTML5Note that my coworker can run the search perfectly fine on chrome (same current version) and tech support could also not reproduce the issue.Has anyone else run into this and solved this? I think that I have a weird setting or library issue.I am a day into trying to figure this out including several remote desktop sessions with Adobe RH tech support. No issues in IE or Firefox. Also--this is new, I checked in the same help environment just a couple of weeks ago, no problem searching from Chrome browser in Responsive HTML5 on my machine.I have:exported the build to mac environment, same resultsUPGRADED/REIN

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Anonymous
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stephenm98165107Participating Frequently
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What is in the .cpd file that can't be recreated when it's missing?

We have a process that actually creates a compile-able help project on the fly (based on parsing of source code). In the past it was only used to compile an HTML project with the Microsoft help compiler so it only created the .hhp, .hhk and .hhc files (along with all the content pages). We now want it to create all the files that RH would need so that we can use RH to compile various targets. I've examined all the various project files and it seems pretty straightforward to create everything except the .cpd file (it's the only binary file). I've also found out that, at least on the surface, the .cpd file is not needed to open a project because it will get regenerated automatically if missing. But I wonder what information might be stored in the .cpd that can't be regenerated by RH so I can see if anything would be fundamental to our use.Can anyone tell me what operations might be done in RH, stored in the .cpd file and then missing if the .cpd file was erased and recreated automaticall

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Peter Grainge
Community Expert
FunWrite
FunWriteKnown Participant
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