RoboHelp

I have TCS5, RH11, FM12, all patched up.I have a FM book that comprises only FM files and only one of those FM files has any images; the rest just have text that uses paragraph and character styles.When I do the following, RH just hangs and I have to end task on it. I have given RH several hours, but the problem never resolves well. FM and all other applications except Google Chrome are closed when I do this.1) Open RoboHelp.2) Click File > New > Project.3) Choose Application Help and click OK.4) Enter appropriate content in the New Project Wizard and click Finish. 5) In RoboHelp, click File > Link > FrameMaker document. 6) Select either  the book file OR an individual fm file; experience shows what happens is the same either way.7) Click Open. At this point, the Scanning dialog box opens and animations of files moving left to right and being scanned displays. This never goes away. RoboHelp is done for.How can I link FrameMaker files to a new project?

I created WebHelp in RH 8 / TCS 2.5. The table captions are fine, Arial, Blue, ItalicI made a few minor updates to the table contents (not the caption) in FM 10 / TCS 3.0.I open the project in RH9 / TCS 3.0 and regenerate.The table caption is Times Roman black.I cannot modify the table caption format to be anything else besides Times Roman black.The RH files show the correct format.Here's what I tried:I tried manually inserting a table and formatting the caption.I tried creating a CHM file instead of a WebHelp file. Same problem.I tried with two different projects. Same problem.I did not try creating a new project.Am I missing something, or is this a bug?Thanks for any clues.I tried attaching screenshots here, but I must have some IE setting disabled because nothing happens when I click the camera.

Hi thereI have always been able to paste text and images from Word into Robohelp 11 which worked perfectly including quality / size etc....until recently. Now an error appears '13...'. I have looked on the forum and it suggests saving every image and importing etc but that is not practical given that I literally paste hundreds of images in each week.Really frustrating as it has always worked fine - any ideas please?Regards

The Japanese and Chinese CHM files I received from my translator show the correct Asian characters in the Contents and Index tabs. I need to make a change to the help, but when I open the project or compile it, words for those tabs show as garbage characters. I have Japanese and Simplified Chinese language packs installed, and tried switching my PC language to those language, but still get the garbage characters.One thing I notice is that in the !Language! folders for all languages, there's a !Language!.fpj file and a en_US folder with a en_US.fpj file in it. Both .fpj files include the text "<?xml version="1.0" encoding="utf-8"?>". Should there be a different .fpj file for the Asian languages?Any other ideas?Edit: Also, I switched the language in the Project Settings dialog to Simplified Chinese while my PC language was set to Chinese, but that didn't change anything.

I have a project with multiple topics. When I open the topics I can see the content and images, but the images do not appear in the upper left hand side with the listed topics. The image folder is empty. When I attempt to print the documentation the content appears but the images are missing. How can I get the images to appear in both the documentation and in the list of files?Thanks,Iris

getting a new error message - "Publishing has been cancelled.  This file is checked out or locked for editing by another user. No recent changes to SharePoint and I'm the only one working with these files - Help 🙂

I've got about 20 images in a RoboHelp 10 project that I need to rename. I can find them in the Project Manager pod and I see the option to rename them there, but if I do so, it breaks the link to the image in any topics in which they already appear. If someone can explain how to do one of two things, I'd be greatly appreciative:1. Rename the image so that the topics it appears in automatically update to the new file path2. Find a list of all topics in which the image appears so I know where to go to fix the file paths once I change the nameI've had no luck at all Googling this issue, and my next resort will be a topic-by-topic search, which I really don't want to do.Thanks so much in advance!Kaylin

There's always an error at the Initializing stage. It tells me to restart and turn off firewalls, etc., but I can't turn off Windows Defender.

RoboHelp HTML 11.0.4.291.In my stylesheet, I have <p> classes for notes, tips, examples, and cautions. Each has a background image.p.note { background-image: url(note.jpg); background-repeat: No-Repeat; background-position: 0pt 12pt; margin-left: 12pt; border-left-style: none; border-right-style: none; border-top-style: none; border-bottom-style: none; padding-left: 40px; padding-top: 20px; padding-bottom: 20px;}The images show in outputs but not in previews, nor in Review PDFs (Review | Create PDF for Review . . .).Is there a way to make those images appear?

Hi I am using RH10, with Word 2007.I have imported the Word doc and used its ToC in RH project. However, when I click the Autocreate using ToC in Browse Sequence Editor window, nothing happens.Is it some sort of known bug? Or am I missing something?Please advise.Sreekanth

Hi,I'm using RH11, Webhelp 11.01.235...I receive a very vague "javascript alert" error when switching between content categories while viewing in Chrome v37.0.  Selecting OK to this message clears it and then I can view my docs okay.I'm also using Zoom search, and frankly, can't remove it from my project due to the number of files to test.  But, this error does not occur when clicking through the toolbar (content, index, print)Anyone else have this issue?  I really need to fix it..........thanks!

HiI am using RH10. My entire project must use Arial font. But I see the Default Paragraph Font in the default.css is Times New Roman. What does this do? It is grayed out. So, how to change it?Sreekanth

Hello.  I am using TCS 5.  If there is some way I can turn off generating chapter-level .css for my FM12 book when I bring it into my RH11 project, please post here.  The chapter-level .css overrides the customized RHStyleMappings.css that I have in the RH11 project.

RoboHelp 8 has been installed on my computer for years, and I've been using it without problems during this period.Today I went to use it but it would not start; a dialogue box came up saying 'Licence for product has stopped working' with error code 148:3 being quoted.I've re-booted and re-tried to start RoboHelp, as recommedndd, but with the same result.Does anyone know why this has happened, and why the licencing should stop working?

Has anyone generated webhelp and when viewing with IE 11 the contents don't appear after allowing blocked content?

Greetings, I'm an experienced tech writer w/prior single source experience using RoboHelp (although many years ago before it was acquired by Adobe) MadCap Flare (somewhat) and Quadralay Webworks (quite extensive). So for all practical experiences at the point in time, I'm a rank RoboHelp beginner. I've been exploring the product for a couple days, including those few lost hours spent fumbling about with the invisible TOC issue (thx Firefox!). Anyway, I'm beginning to suspect that my current arrangement, which includes a permanent Frame installation and a monthly RH subscription, is not what I'd hoped for, being as a linkage between the Frame files and RH doesn't seem to be maintained after import. Am I (hopefully) mistaken on this point? I've been using Frame nearly continuously since the late 1980's. I pretty much know every arcane FrameMaker trick and keyboard shortcut one could ever want to use, and so would like to go on with it as my primary authoring platform, if at all possible.

Using RH10, I want to put a numbered list in a drop-down hotspot, which is itself in another drop-down hotspot. Whether the list is directly pasted into the drop-down or inside a snippet which is referenced in the drop-down, the numbers do not render in output, and the first lines hang to the left.Is there a solution to this?

How to add a PDF to the Help button of the Application? Do we need a Robohelp to generate this?

Hello All,Note, I tried posting this question over on the Adobe PDF forum, however, I kept receiving an "m5" error. At any rate, I have searched the WWW and could not find a simple answer/resolution to my exact inquiry; hope you all can help.TECH STUFFUsing  WIn 7Rh 11Word 2013 (Syles used: Heading 1, Heading 2, Heading 3, and Normal).HISTORYThere was always a problem since I started with the company. Resources did not know why and accepted the PDF output. However, the issue was brought up by a new QA employee, hence, I figure I will investigate if anyone else had the same/similar issue, and what they did to resolve the problem.PROBLEMConverting (e.g., File>SaveAs.pdf, Save as PDF, or Print>SaveAs PDF) a Word document to a PDF, there are BLANK pages between Chapters. Why?Thank you all for your time,~PM

Using Robohelp 10/FM11We recently noticed that some mappings in the All Map IDs dialog appear unmapped, but actually work properly.  Specifically, the map ID is valid, but the topic name it's mapped to is not displayed in the dialog.  That column is blank.  The .h and .ali files appear to be fine.  What's more, I noticed when I created a single sourced project from FM to RH, the markers I created manually work, but the matching topics are similarly "blank" in the dialog even though they are present in the .ali and .h, and the links work fine.  The markers that RH creates for the individual chapter names actually do appear with topic titles, the markers i create to do not. Also, the topic properties only show the RH generated Map ID, not the one I created, but again the ones I created are in the adjunct files and seem to work.The reason I am posting is that editing .h and .ali to verify mappings are correct is not trivial. We should be able to verify the mapping

Am I missing something or is there a configuration option that will allow me to determine how many topics a bread crumb trail will display? for some reason when I click on a link to a topic from my start page, and then click on another link to a topic and then another one and so on...it only shows the start or landing page and the first topic I clicked on that's it. I have been using the options in the compile settings to determine this but if there's another option to set this, please let me know.

Can anyone tell me how I use this function? I have a large number of smaller topics that I want to link into a single topic, similar to a TOC in a Word dcument that user's can click on to go to but don't want to have to create these links manually. Then if the names or the links get updated I can just run some kind of TOC to automatically update.  Is there an automated way of doing this? I see this function above in the Insert menu and I see it puts in a Contents object but where and how does it pull headers in from?Any suggestions would be appreciated.Geoff Thomson

Is it possible to add a PDF file to the Help button of an Application. Do we need RH to do so?

For some reason, when I click "close project" in RH10, the rhtemplate.apj always gets checked out and remains checked out. Everything else will get checked in except for this template file, for all projects I work with. This only happens if I make a change to the project. I can go to the Robosource 3 explorer and check in this file there, but it causes extra work for me and it shouldn't be doing this. Has anyone else experienced this issue and found a solution?

My IT department is having a difficult time pushing the Adobe Acrobat Pro XI to install on my computer. They suspect it's because of the PDF add-on in RoboHelp 11. They say the add-on is at a newer version, and therefore, the Acrobat installation keeps failing. Is there anyone experiencing this as well and is this a known issue? Is my IT department correct in thinking that the issue is due to the add-on in RH11? They're thinking we need to turn off the add-on some how.