RoboHelp

Hi all,Has anyone had issues with the ToC displaying the old ToC structure after updating the Multiscreen HTML5 output on the webserver?We originally had an issue with the whole project not updating (ie, we updated the output files on the webserver, but viewing the website showed the old version.) We had to clear the IE cache to view the new content each time. On advice, we've added meta tags to the project which prevent caching, but this only seems to affect the html files. Because the ToC is built from javascript, this is not affected and so is showing out-dated content and "file not found" errors if we've moved or deleted something.The advice we've been given for this javascript issue is to manually add a new, unique query string to each js reference after each compile.I've never come across this problem with help before.Any help appreciated.

When I revise content in a FM12 doc (and save it), then attempt to update a RH11 topic to which the FM12 content is linked (not imported), gears and wheels spin as expected, but the RH topic doesn't reflect the changed content from the linked FM doc. What gives?

I'm going through all the topics in a large RH10 project manually checking various things. A lot of topics contain drop-down text and to view the contents, I'm having to right click on each one and select 'Drop-down text properties'. Which is taking FOREVER. So:a) is there an option to expand all drop-down text in the current topic? I'm sure I remember this from a previous version but can't find it now.b) is there a keyboard shortcut to open drop-down text?Please say yes.

I am doing a test with the BlueVelet skin for a WebHelp US output I am building. When I preview the skin it shows me EMAIL, Previous, Previous and Next topic. etc. icons. When I build my WebHelp, I don't get them I only get Contents, Print, Email. I can't get the Previous and next topic icons to appear.

Is there a way of comparing two versions of a RH10 project and getting a list of any differences between them?I want to be able to provide our translator with an accurate list of what's changed in each new version of help.

I wants to place previous and next buttons while generating the chm. I had also selected a skin type XP Blue before generating the chm. But still in the output chm it is not visible.Please suggest what else i have to do.

I am investigating possible methods of embedding Help content within an application, and wondered what experience people have of doing this. I would also be interested in the pros and cons of the various RoboHelp outputs for embedding Help

Hi, I need help with the following things: 1. The print output created from webhelp (created using RH) files, shows only plain text. The webhelp output shows bold text (wherever necessary) whereas the PDF doesn't. We use Adobe Acrobat to create/convert webhelp to PDF. Is there something we are missing? Please help. 2. All updates we made using the track changes feature in RH aren't really distinguished (or show any different) when we create the webhelp output. The changes reflect as plain text in webhelp and aren't really highlighted (different text color, for example). For now, we are manually highlighting the text using different background colors, which is rather effort-intensive. I do know there is an option to create PDF for review, however, the client team has specified that they'd need webhelp files converted to PDF (using Acrobat). Is there a better way of doing this? Request someone to throw some light on this. Thanks in advance. Much regards,Raksha

RoboHelp HTML Version 10,Why has my CHM search stopped working? I get "no results found" for all searches...........rob

Is there a way to access Configuration Manager without having to be on the Robohelp server (possibly a web connection or client installed on desktop)?

Hi all!We have 2 very newTCS 5 installations (3.5 updates):All existing RH projects include linked FM data.On one of the workstations we have severe problems.The old RH9 projects are working.BUT The new RH11 projects are looping in endless calculation, when I try to updateexisting projects or when I insert a linked FM in a new project.The error message (after 10 minutes) tells, that the FM file is not a propper FM file or Framemaker should be installed.FM 10 and 12 are installed and the files can be loaded without error. FM works without problems.As this problem occurs only on one station, we looked forthe differences, but without a result.We have re-installed the RH11, but without a change.What else can we do?Please help!!

I have several projects in RoboHelp 11 that are complete in English, but now we are translating the content. I have read through the multiple language workflow instructions in the help, but I can't seem to interpret what they are saying. This step from the help files is very difficult to follow:Open an English topic, create a topic for the French language, and translate the content, including the topic title from English to French. (Do not translate topic filenames.)It is not possible to have two topics in the same project with the same filename...how would this even work? Do I need to create separate folders for topics for each language? I currently have topic htm files and table of contents translated for the project I'm working on, but I just don't know what to do with them now. I have been scouring the internet and these forums, but everytime I think I find something worthwhile, it's a dead link. I just want to know what the basic workflow is for adding topic files for other langua

The topic above pretty much describes the situation.  Numerous attempts bring the same results.  It stops at this point and goes no further.Any thoughts?Robohelp 9Generating WebHelp.  Issue not encountered before now.Thanks.Holly

I am using RH8 generated files.  In java code, I am calling Runtime.getRuntime().exec(command) where command = "rundll32 url.dll,FileProtocolHandler " + url.  The url is a file url (pointing to a local file on my computer) appended with #<id=2187>>newwnd=false.  I have tried using the Desktop command, but java rejects the URI with the # tag.The specific help page for id 2187 is not displayed.  The main page toc is displayed, which is the url without the # and Id.The url works when typed into the browser address line (Firefox 33 & IE11) , so I do not think the problem is with the browser or RoboHelp generated files.This problem is similar to Peter Grainger Snippet 13/8, but the solutions from that snippet that I have tried seem to be geared to a particular browser version.Any suggestions would be appreciated.

I've run into a situation where content categories (DUCC) could be very useful to filter by different roles or process paths. However, this functionality didn't make it into the HTML5 outputs.I thought maybe something in jquery could be 'implementable' but I have no idea where to even start searching, so I'm appealing to the hivemind. We are only targeting Internet Explorer (8/9 depending on who you talk to - long story, don't ask) and desktop output, so no need to consider accessibility by mobile devices.Many thanks for any and all suggestions

Generated help a couple weeks ago and all was well.Came back after a nice holiday and all is broken!  Not just each help system I load which previously worked great, but also any  new help system.Doesn't seem to matter which skin is used.

  RoboHelp HTML 11, Captivate 7  I'm including Captivate videos into my Robohelp HTML project. I need to be able to shrink the video "object" to fit in our window.    Rick, you've answered this question several times over the years, such as here: Re: How do you scale captivate file in Robo 9 to fit the screen?  In my case, the output has to run in Internet Explorer without Shockwave Flash enabled.  (Also, the user won't have RoboHelp or Captivate installed, if that matters).  I'm told that our Captivate demos were published in "Scalable HTML" format. I was using Multiscreen as the output, but I'm open to one of the other HTML outputs.  I tried it two different ways:  I imported the Demos using File --> Import --> Adobe Captivate Demo --> HTML5 Output, then selected the appropriate index.htm file. The videos run, but resizing the text box or demo "object" only crops the video.  We even tried saving them in a smaller size in Capt

Hi, I am building a CSH system by creating a Word doc that I will import to RH11. To link to the relevant application GUI, I need to add IDs to the <head> of each linked page, for example:<meta name="PageIdentifier" content="2cb189c6-7410-4634-a5b5-e89cecfcbf57" /> Can this be done in Word somehow? The best I can come up with is to include the ID in the Word doc, then mark it as an Index entry. When I import I select Convert Index->Add to Topics. In RB I then change the MS-HKWD tag to PageIdentifier. Just wondered if there was an easier way? regards,Mike

Can anyone help me answer whether Robohelp has a secure ftp (sftp) or secure http connection protocols?  it only lists ftp or http, but not specifying if secure? Thanks.

Responsive HTML5 in-context help links using robohelp_csh.js and the following function no longer work following upgrading to 11.0.3.The correct html page is displayed. The contents and index are displayed but are unresponsive and you can't navigate to other pages.var HH_DISPLAY_TOPIC = 0;var HH_DISPLAY_TOC = 1;var HH_DISPLAY_INDEX = 2;var HH_DISPLAY_SEARCH = 3;var HH_HELP_CONTEXT = 15;function RH_ShowHelp(hParent, a_pszHelpFile, uCommand, dwData){ // this function only support WebHelp var strHelpPath = a_pszHelpFile; var strWnd = ""; var nPos = a_pszHelpFile.indexOf(">"); if (nPos != -1) {  strHelpPath = a_pszHelpFile.substring(0, nPos);  strWnd = a_pszHelpFile.substring(nPos+1); }     RH_ShowWebHelp(hParent, strHelpPath, strWnd, uCommand, dwData);}  function RH_ShowWebHelp(hParent, strHelpPath, strWnd, uCommand, dwData){ // hParent never used. ShowWebHelp(strHelpPath, strWnd, uCommand, dwData);}function ShowWebHelp(strHelpPath, strWnd, uCommand, nMap

HI folksFeels sort of odd being on the asking end of a forum post and not on the "trying to help with an answer" end. But here goes!Can any of you out there point me to a public facing link of a help system on the web?I could have sworn that at one point, WebEx or GoToMeeting had their help as a RoboHelp WebHelp system. But I've looked and can't find anything at this stage. Perhaps they changed the delivery.advTHANKSance... Rick

Running RH 10 to generate and publish WebHelp, if I open the help directly from a browser, the Search function is fine. However, the application using the help opens it in a separate tab within its window. When I try to search for a string I know is there, first I get "No results". Then I try another string and I get "Unable to get property 'split' of undefined or null reference', referring to whfhost.js, and the help freezes.I would gladly fix this file if it were in the root folder of my project, but RH generates it in the output only. Does the application developer have to do something to fix it because it's happening on his end?

Hi.  I need to generate help that will run in IE 11.  I have TCS 5 with RH 11.  The TOC disappears like it did with RH10 output.  Does anyone know if there is a workaround for this?

We recently updated our software Help files using RoboHelp HTML 11.  Today our customer support team received a call from a customer that cannot access the Help files from his system.  He is using IE9 and an older version of Chrome, and cannot view Help in either browser.  The customer refuses to update the browser on his server, presumably because he's afraid something else won't work if he does.  I can sympathize with that, since there are certain applications on my own system that are incompatible with IE11, so I've had to roll back to 10. So, I know the files work on IE10, IE11, Firefox and the latest version of Chrome.  Searching through the discussions, I found one that indicated that RoboHelp 11 required IE9 or above; if so, it's odd that it won't work. Do you have any suggestions of what I can do that might help the customer? 

Hello,I recently published my first help project using the Responsive HTML5 format. Despite some issues with a corrupt screen profile template that led to some initial display problems (font in header not displaying properly), all seemed to be working OK with the project. I've recently learned from our QA department that the help file does not display properly in IE 7 or 8, which we are responsible for supporting. A number of different errors get generated when attempting this (see below).Webpage error detailsUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; WOW64; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)Timestamp: Fri, 12 Dec 2014 14:25:49 UTCMessage: Object doesn't support this property or methodLine: 6Char: 6995Code: 0Message: 'undefined' is null or not an objectLine: 6Char: 213Code: 0Message: Object doesn't support this property or methodLine: 2Char: 1Code: 0Message: 'rh.model' is null or not an objectLine: 8Char: 1Code: 0Message: 'r