RoboHelp

In Contents panel, I notice some of my topic icons have little Plus (+) signs. They are not twisties -- what do they mean? Probably Relevant: I am trying to use RH 2022's version control features for the first time.  I have it set up enough that a RH file structure has appeared in my SharePoint site.  But I notice there are no FILES showing up in SharePoint.  And in RH, it's all the FILES that have the plus signs. So I bet I could figure this out if I knew what the plus signs mean... 

We are using the RH 2022.2.22 and facing font issues. We are using Roboto font for topics and the Roboto fonts also installed on my machine. When I generate output and the Roboto font is being displayed properly. But, when I share the output on other machine, the font is not appearing in the topics and other font's are being displayed, such as Times New Roman.   Could you please help fixing the issue? We want to embed in the the RH source files and output.

I am following the instructions for Collaborate using SharePoint Online, and I've gotten stuck. (Note: I am using RH 2022.0.346 on a Windows machine. I am a relative newbie to both RoboHelp and SharePoint). 1. I created a connection profile to my SharePoint site, and it succeeded. 2. In SharePoint Online I created a new folder in which I will add the current project. 3. I tried to add my project. 4. The instructions say that at this point I should be able to select a SharePoint Online connection profile. But instead, I get this blank window. Can anyone see what I'm doing wrong?  Thanks in advance!

In RoboHelp 2020, we have tables with alternating background colors per row (alternating white and gray). We apply condition tags to some rows. In Author view, the white rows show the condition tag colors and the gray ones do not. The condition tags do still function correctly. It's just not easy to see in Author mode what has a tag and what does not. Below, both Example2 and Example3 are tagged. Only the white row shows the condition tag color (purple). It would be nice if Example2 also showed the condition tag color (purple) rather than the gray background color.  Is there a way to make the condition tag color take priority over a background color of a table row in Author mode? Thanks! 

Opening my Robohelp now requires me to log into my account. As soon as I do, I get the "Sorry, something went wrong." Then, it closes the whole application. **I can log into my adobe account online and it still includes Robohelp. Got help through chat with adobe, they gave me the below instructions. These did not work.Close all the adobe appsLaunch task manager and close all the process by the name of AdobeGo to Go to C:\Program Files (x86)\Common Files\Adobe\SLCache and delete all the filesGo to C:\ProgramData\Adobe\SLStore and delete all the filesGo to C:\Users\username\AppData\Local\Adobe and delete OOBERelaunch adobe robohelp and sign inYou may get an option to select a profile, if you get the option then please select School/Company **I did a search for this error message, but it covered mainly updating your system. That does apply to my system or Robohelp. Appreciate your help!

Hi all,My Robohelp is on version 2022.2.22. When I check for updates, it wants to update to version 2022.2.0. Does anyone know which the most current version is? I would think, the version I am using is more up to date than the update?ThanksKarin

hi,i am using RH 2017i am trying to batch generate different formats.the only one i am having an issue with is the printed documentation in the word format (.docx)it's just stuck on processing topics. sits there for a good 30 min, then just crashes robohelp.  when i open it again, and try to generate again, i get message "file is locked" i am able to generate HTML. any help would be greatly appreciated.

I just updated from RH 2019 to RH2022.2.22The first time I try to generate a Microsoft HTML Help file, I get a message to check the log file.Where would the log file be located in this newer version?The only discussion I see in the archives of this group is related to log files in previous RH versions.Thank you for any help you can provide. 

Hi all,I am on RoboHelp 2020 and successfully set up a connection to our SharePoint Online site. However, when attempting to add the project to a folder, it only looks at the Document library, so the only folders I can choose from are in that library. I do not see a file browser in the RoboHelp dialog for choosing another library. Am I missing something here?    

Good morning,I have always used robohelp and lately a partner of our company wants to use it too.Currently all their user documentation is made using Innovasys HelpStudio 2015.1 (site) and distributed in these two formats:-HTML Help 1.x (.chm)-Browser Help (.htm)I would like to know if RoboHelp is able to import pages directly and then allow editing.

I'm translating content and trying to exlude some of my topics from the translation process. I've read (from Peter Grainge's pages ) that topics can be excluded from the translation process by selecting No in Properties > General > Attributes > Translate but at least for me there is no Attribute section visible there. I can find the translate attribute for content, but that applies only for paragraph or word level, it does not exlude the whole topic from the translate process.

I created a simple RH project from scratch and added just a few topics. I then created some tags and tagged some content with each tag. I then created some Dynamic Content Filters that use the tags. I am using a Frameless template (RH 2022.1.188) based on Studio. When I generate my output, I don't see the Filter button. I verified that Laout > Topic Page Buttons (under the Studio template) had "Filter" as one of the buttons in the list. Is there something else I need to do? Jim  

I try to move from RoboHelp 2019 classic to RoboHelp 2022 Update 2.And I have problem on BreadCrumb on the difference between Robohelp 2022 and Robohelp 2019 Classic. Somebody has the solution for me? Here is BreadCrumb on Robohelp 2019.Here is BreadCrumb on Robohelp 2022.And I can not same style as Robohelp 2019 even though I modified the robohelp settings. I can change the letter color from black to blue and add underline.However, I don't need underline on separator ">". How can I do that?  Please see the attached pptx file to know more details.Thank you. 

Greetings,I'm using RoboHelp 2022.1.888 and the Oceanic skin's Topic Page > Header > Skip Content options. When activated, the Skip Content link appears to jump to the first use of Header 1. Is that the expected behavior, and is there a way to specify a different target for the Skip Content link? 

Greetings,I’m working on setting up frameless output with the Oceanic template using RoboHelp version 2022.1.188. Does anyone have recommendations for preventing the logo from being distorted when the browser window is reduced in size? I looked through the Oceanic template Header > logo options; maybe there’s a setting I’m overlooking among these options. I’m using a logo in SVG format.

I'm using RoboHelp 2019.0.14.When I generate a project using a Responsive HTML5 preset, the index.htm file is not being created and I wondered whether anyone might be able to suggest why is happening.Thanks in advance for any suggestions!

Is there a way to add a box like this to a topic, allow users to comment after clicking the icon, and then report voter results & feedback?  

Good afternoon all, During our migration I run into yet another issue. It seems that the pop up in 2017 were using  onclick script but in 2022 it is using data-rhwidget therefore all my pops are broken and we have 3200 topics with popups how can I fix this 😞 Thank you christele

Good morning all, I have topics for which I need to generate an output but noticed if topic is not included in the TOC an output is not generated? So for example there are topics in this project which are being implemented via hyperlink in a topic but are not in the TOC however the topic output does not get generated and give me a 404 error because there is no associated htm file?Thank you Christele

Hi,I have inserted footnotes in Word, containing the String "TopicAlias", followed by my help ID (both with or without a space between). In the import setting, the same string is configured. Is there anything else I need to do? No help IDs are generated during import. I use RH 2019 classic and Word 365.Best regards,Robert

Hello.We need to know which is a compatible Windows tool to use for translating the.xliff files created by RoboHelp files.We tried with several ones, but none of them works properly.Thank you in advanceValeria

I've just started exploring the RH 2022 Trial version and already have a conundrum: while trying to set up the .css, I was confronted with text boxes Class and psuedo class.What are these and how do I label them?While I'm at it, any general advice would be appreciated; 2022 seems a quantum leap in difference from 2017. thank you,Lon

Hi All,  Are there any good training links on RoboHelp 2017 version? I have this link which takes to the RoboHelp 2020 version training: Link removed by moderator as only valid for the poster. Can someone point to a specific training of 2017 version?    

One of my team member is not able to login to view this training video on Adobe RoboHelp:https://learningmanager.adobe.com/app/learner?accountId=97540#/course/2197999When he tries to login, he keeps getting the Login dialog box.-------------------------------------------------------------------------------------------------------------------------When I try to login, I provide my company email ID and then click Continue.It shows me this screen:I select "Company or School Account". Then, it takes me to the Adobe RoboHelp - Level 1 course.----------------------------------------------------------------------------------------------------------------------------Any thoughts?   

Robohelp 2022.8.34 I just compiled my help system, and the search isn't working. I know I didn't change anything in the Frameless output preset or the Skin. It was working before, but now it's not. When I type in the search box, autocomple works, but no search results are displayed. Any thoughts?