RoboHelp

I am trying to generate printed documentation of my Help system and I get the following error: --------------------------- Printed Documentation --------------------------- The Word VBA macro version registered is incorrect. Please reinstall Printed Documentation. --------------------------- OK --------------------------- I cannot figure out where I reinstall Printed Documentaion from as I downloaded the Robo Help Program and do not have a CD. Can someone please advise? Thanks!

I use RoboHelp 2020.8.34 to generate Japanese a CHM. But the TOC and Index display grabarge in the generated CHM (no matter in English or switched to Japanese in system and locale settings). See below image for reference. I set the lanague to Japanese in both project settings and output presets. After decompile this CHM, I found that the HHC and HHK are correct, but the language is English(United States). Once I changed the setting and compile with Microsoft Html Workshop, the CHM work correctly. Can Adobe team look into this quickly and make an upate?

Hi, Please could anyone tell me how to get rid of this second frame? It is only showing in one page.   

Hi all, please help me if you can...I have read the Help and tried to implement the Autonumbering feature for H1, H2 etc. but I can't get it to work. Do I simply need to create Autonumber styles level 1, level 2, level 3 etc for Heading Style - H1 and then the level styles drive the numbering/styles for H1, H2 etc Or do I go through each Heading Style and enable Autonumbering, select the Level and add the properties as necessary.Any guidance is greatly appreciatedThanks Michelle  for Heading Style H1 

I upgraded to RoboHelp 2022. I'm haivng an issue with Mini Tocs that were working correctly in the previous versions. For headers where I put a bookmark right before the header (I click to the left of the header and insert a bookmark), these headers are showing up as text and not as links. I don't want to have to reset all of my bookmarks, so if I was wondering if anyone has found a workaround for this. Thanks.      

RH2022.0.346All contents of the assets folder can be linked with other folder or files. For example the CSS files can be linked with a 'template project'. I however can't find how to link the files from the publish\templates folder.

I compiled my RH 2022 project and I have attached screenshots of what I see when I open it in Chrome, Edge, and Firefox. This project was upgraded from RH 2015 to RH 2022 and it did not do this in RH 2015. Has anyone seen something like this?   

How do I map a multi level list in RoboHelp 2020 to a multi level list in Word?

(RoboHelp 2022.0.346)HelloI use following code to number the headings and this works perfect.@media print body {counter-reset: h1cntr 0} h1 {counter-reset: h2cntr} h2 {counter-reset: h3cntr} h3 {counter-reset: h4cntr} h4 {counter-reset: h5cntr} h1:before {counter-increment: h1cntr; content: counter(h1cntr) ". "} h2:before {counter-increment: h2cntr; content: counter(h1cntr) "." counter(h2cntr) " "} h3:before {counter-increment: h3cntr; content: counter(h1cntr) "." counter(h2cntr) "." counter(h3cntr) " "} h4:before {counter-increment: h4cntr; content: counter(h1cntr) "." counter(h2cntr) "." counter(h3cntr) "." counter(h4cntr) " "} h5:before {counter-increment: h5cntr; content: counter(h1cntr) "." counter(h2cntr) "." counter(h3cntr) "." counter(h4cntr) "." counter(h5cntr) " "}The result is for example:1. Topic 1, Heading 12. Topic 2, Heading 12.1 Topic 2, Heading 22.2 Topic 2, Heading 23. Section, Title3.1 Topic 2, Heading 13.1.1 Topic 2, Heading 23.1.2 Topic 2, Headin

Good morning! Here I am again!I have RH version 2020.7.46 and I created a project in HTML 5 and PDF.I noticed that in the HTML 5 Output only the active section can be printed, can you tell me a way, if any, to print the entire project?Instead as regards the PDF I noticed:- that in some images the title is separated from the image (this happens when the image is moved a page with respect to the title) and- that some tables, those with multiple columns inserted as a copy and paste from a word file (as they have thousands of rows) are cut. Can you tell me a way to solve both the problems of figures and tables?I tried looking in the online manual but I think it is out of date.Thanks in advance and look for your feedback!

Hello, has anyone found a translation tool that can work with XLIFFs exported from RH?We want to export content from RH, then import it into an online translation tool so that our in-house translator can manually translate it, then export it out of the tool and import it back into RH. I had a demo with Localazy to test out the process but their software can't read the XLIFFs from RH 2020.8.0. Apparently the files contain too much info in addition to the content. The guy doing the demo said he'd never seen anything like it before. Has anyone done this successfully and be happy to share who they use?

Hi everyone,I am setting up a page layout for my PDF output. RH presents me with a predefined A4 sheet with margins. While I need this for my body and my header, I do not want any margins for my footer, as I need to put in an image there which is supposed to go from left to right with no margin on either side. Anybody got an idea how I might be able to do this?Any tips would be much appreciated!

Hi everyone,I'm having trouble with numbered headings in my PDF output (RH 2022.0.346).My goal:I have content which is output into HTML as well as PDF. For HTML, I don't need numbered headings. For PDF, I do. It should look something like1 Heading 11.1 Heading 21.2 Another heading 21.2.1 Heading 3... you get the idea.I have tried to do this in the layout.css of my PDF output using counters. Currently, my css looks as follows:body { font-family: 'IBM Plex Sans'; font-size: 9pt; counter-reset: ebene1 ebene2 ebene3 ebene4; } h1 { font-size: 17pt; counter-increment: ebene1; counter-reset: ebene2 ebene3 ebene4; } h2 { font-size: 13pt; counter-increment: ebene2; counter-reset: ebene3 ebene4; } h3 { font-size: 11pt; counter-increment: ebene3; counter-reset: ebene4; } h4 { font-size: 10pt; counter-increment: ebene4; } h5 { font-size: 9pt; } h1:before { counter-reset: ebene2 ebene3 ebene4; content: counter(ebene1) " "; } h2:before { counter-reset: ebene3 eben

RoboHelp 2019 issueMy co-worker and I both have documents that have 3 different types of Hyperlinks:1. References inside the same long topic which allows the user to jump to a bookmark.2. References to another external RH document via a web address hyperlink.3. References inside the same document but a different topic. Tried Search Content for Topic Header and using Bookmarks.   When I preview in HTM, all the links work perfectly and look just fine.  When I generate as ASPX and post to Sharepoint, we have problems.  The first two work fine. The third gives us the following error. "The page you're looking for doesn't exist. Check for a typo in the URL or go to the site home".  Neither of us are typing these in by hand.  We're selecting them from the content menu.  How can these be broken? It seems like this just has to be a setting somewhere but we can't figure out what it is.  I'd post pics but my network security won't allow.  

I am a newbie and while I have successfully create a Help file (.chm), the search feature isn't working. I don't know if I have to manually set this up, and if so, how do I do it? If not, what might the problem be?

Hello everyone,  a colleague and I are working on a joint project, using SharePoint integration. From the beginning, we have had the problem that when we open the connection to SharePoint, it takes an extremely long time (about 25-30 minutes) for the content to load, even though the project and the entire folder are only a few megabytes in size. Also, when checking in revised content, there are always problems. After consulting with our IT, we are relatively certain that the problem is not resulting from our firewall, at least.Has anyone here encountered this problem as well? And if so, how were you able to fix the problem? I look forward to a reply and thank you in advance

How to use the "Create Dropdown text" option and When it is used 

Hello,  I'm having issues getting my Robohelp 2020 project to publish to Zendesk. My publish profile has Zendesk Help Center as the Server Type. I can see the appropriate selections when I use the dropdown for  "Visible TO" and "Managed By" (So the user name and connection to Zendesk is correct)  I have my articles selected that I want to publish but, I continue to get this: What am I missing?   

When I generate the RH2020 output to a PDF, the Bookmark topics are flattened and there are no chapters or differences between Header 1, Header 2 or Header 3 in the Bookmark SECTION   Here is my Author layout  Here are my OLH Output settings and they all seem to be in line with the steps to produce a PDF.GENERAL CONTENT  Metadata (Skipped showing here as it’s only the manual name) MASTER PAGES LAYOUT ADVANCED Thanks for any thoughts as this is rather URGENT

We are a group of 3-6 people who would very much like to participate in a Course for RoboHelp - in Denmark. Or pay for an individual course - just for our group. Anyone who knows somebody?? Or where to turn to?+

We have several chm files that were written for in house applications and we want to update the content and re-publish in HTML.  There used to be tools in older versions of RoboHelp (HTML Studio I believe) but that seems to have been removed.  Can anyone point me in the right direction on getting the chm files converted? 

We have RH 2020.8.34 and have upgraded from 2019 Classic to a number of issues that we have yet to find solutions for. This specific matter is some unknown setting that is changing the layout of the CHM viewer main window so that it's no longer recessed as it was previously.[These are 2 .CHMs opened in MS help and overlayed on each other: RH202 back RH2019 fwd]In the images shown here the main window of the help viewer is proud of the parent dialog in a CHM created in RH 2020, but recessed (as desired) when created from RH 2019 Classic. I have gone through both the "Window Settings" and "Output Presets" for this CHM and no combination of check boxes I have selected has resolved this. I even created a New Project from scratch in RH 2020 to make sure it's not some unknown CSS or HTM formatting that is causing the main html window to display this way. The same layout issue appears at the bottom of the main window also as seen in the second window.

This seems related to RH-11277  but not the same. On every page the Title is displayed when I preview the page. When I build the output the file name is shown on every page. The file name is without the .htm which is odd. See image below.I have taken the following steps:Checked all files in Contents folder for invalid file names and corrected some. Mostly images with spaces in the name. One topic file name had a special character. ( I was hoping that was the issue but fixing it changed nothing)Opened properties of all topic pages and verified title is set correctly and clicked Apply.Cleaned up and reviewed everything I can think of.Reapplied the Title field to the Topic Layout header.While doing clean up Rh corrupted my CSS file by trying to make it a topic page and adding XML and converting special characters to esc sequences. I only add this info in case it is revealing of some other issue.(The upper case is due to CSS transform.)Thanks for your thoughts on this frustrating

I'm using RoboHelp 2020 and publishing to Zendesk. I was successful in getting the projects into Zendesk, but I'm having trouble with revisions not showing. RoboHelp says everything published, but Zendesk articles only show some updates in any given article. If I have an article with two or more revisions, only one or two will show, not all of them. I've tried different browsers, refreshing, clearing cache, and waiting overnight. My guess is there is an issue with the way RoboHelp interacts with the Zendesk API, but can't get any help from Zendesk. Any ideas?

Hello,I have an existing project. I right clicked under a document section and selected - add topic. The new page populated and I entered my information. I completed a file output and now I cannot see those new topics in the Table of Contents. If I search I can see my content but what is preventing it from showing in the Table of Contents? - Thank you